Barb's Dog Grooming

[redacted] [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After reviewing [redacted] ’s account, it was found that the complaint is in regards to Escape (Channel 69) no longer being available on satellite service Escape will still be available on SiriusXM Channel in the Jazz/Standards category with streaming service and with the SiriusXM app Programming changes are covered in the terms of our Customer Agreement A member of our Corporate Customer Relations team spoke with [redacted] and explained to him that on August **, 2015, several channel changes were made to our lineup Per the terms in our Customer Agreement, SiriusXM service consists of a variety of music, sports, news and entertainment programming We reserve the right to change, rearrange, add or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to you Your continued use of the service following any programming change will constitute your acceptance of such changes We informed [redacted] that even though Escape (Channel 69) will no longer available on satellite service, SiriusXM offers other channels such as SiriusXM Love (Channel 17) which will carry many songs formerly heard on Escape SiriusXM also continues to offer a wide variety of music channels to relax with, including Watercolors (Channel 66), Spa (Channel 68), Real Jazz (Channel 67), Symphony Hall (Channel 76), and The Bridge (Channel 32) [redacted] stated that he will not consider his complaint as resolved until we return the Escape channel to his receiver Decisions regarding channel changes are never easy for us We thanked [redacted] for his feedback and informed him that we will not be able to refund $for the cost of equipment due to channel changes We offered to provide [redacted] with a year service at no cost; which he stated does not resolve his issue Feedback regarding the Escape channel has been sent to our programming department We have addressed his concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: Cary HS [redacted] Attention: Customer Care [redacted] *** Sincerely,Geraldine R [redacted] SiriusXM Corporate Customer Relations Team###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] *** account, it was found that his complaint regarding being charged for a subscription on a vehicle he no longer owns resulted from the automatic renewal of his subscription Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel We were unable to locate any request for cancelation prior to January **, On May **, 2017, [redacted] purchased a 6-month promotional rate subscription via our Online Account Center and made a payment, leaving his credit card on file for future renewals On December *, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $ On January *, 2018, his monthly subscription again renewed, charging the credit card $ On January **, 2018, [redacted] *** contacted us requesting to cancel his subscription; which we processed immediately and a refund of $was issued for unused service A member of our Corporate Solutions Team spoke with [redacted] *** regarding his concerns [redacted] stated that he was under the assumption that the dealer would deactivate the subscription on the Dodge Ram As a gesture of good will, we requested a refund of $back to the credit card on file We advised [redacted] *** to allow 3-business days for the refund to be processed Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint relates to a misunderstanding regarding a promotional rate subscription she was offered In October 2015, [redacted] purchased a Select monthly subscription for Radio ID ending in [redacted] (Dodge) On December **, 2016, she purchased a Select annual promotional rate subscription for Radio ID ending in [redacted] (Jeep) A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint; however, to date we were unsuccessful in speaking with her We apologize for any misunderstanding as a separate satellite radio subscription is required for each receiver We do not offer any subscriptions that cover multiple receivers Promotional rate subscriptions are intended for a one-time use and automatically renew, at the rates in effect at the time of each renewal We can provide [redacted] with a Select annual subscription at a promotional rate for her Jeep or we can provide her with two (2) 6-month promotional rate subscriptions for $plus additional fees and taxes on each radio, and refund her the difference from the $charge on December **, We remain interested in working with [redacted] ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement Invoice payment does not prevent the automatic renewal of subscriptions On February **, [redacted] called us requesting to cancel his subscription associated with Radio ID ending in *** In lieu of cancelation, he accepted a 5-month promotional rate subscription and at his request, his credit card was removed off file and his payment type changed to invoice On February **, 2017, an email was sent confirming the transactions on his account; which also included automatic renewal information On July **, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price package; which bills on a monthly term and an invoice was sent for the prorated amount of $ On August **, 2017, his subscription again automatically renewed and an invoice was sent for $as no previous payment was received On September **, 2017, his subscription again renewed and an invoice was sent for $ On October **, 2017, when no payment was received, his subscription went inactive for nonpayment, leaving a balance of $for used service A late fee was added, bringing the balance to $and the account was referred to collections on November *, On December **, 2017, we received notice from CCA Collections that they received a payment in the amount of $ A member of our Corporate Solutions Team spoke with [redacted] and explained our terms of renewal We informed him that as a courtesy, we will issue a refund of $60.78; which will be issued via check Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that her experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that her complaint resulted from being contacted by a collection agency resulted from the automatic renewal of her subscriptions per the Terms and ConditionsOn August *, [redacted] purchased a month Select Subscription at the promotional price of $we processed a time payment via credit card On February *, her semi annual subscription automatically renewed and an invoice was sent for $no payment was received On March **, [redacted] reached out to our Customer Service Department in regards to the invoice she received, automatic renewal was explained to her and no changes were made to her accountOn May **, the account went into non-pay, and was referred to collections on May **, A member of the Corporate Solutions team spoke with [redacted] and explained our terms of renewal We informed her that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve Ms Pratt’s concerns If you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Jo-Ann M [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

[redacted] [redacted] [redacted] Hello Mediator, [redacted] states that her complaint has not been resolved by SiriusXM as she states a payment for a full year of service was provided by her and her service was disconnected [redacted] requested that we correspond with her in written form via the Revdex.com Upon review of [redacted] ’ account, it was determined that her semi- annual subscription associated with Radio ID ending in [redacted] (home) automatically renewed on June **, and an invoice was sent for $ On August *, 2017, we received a check payment for $30.00, leaving a balance of $ On August *, a $later fee was added and an invoice was sent for $ On August **, 2017, Radio ID ending in [redacted] (Chevrolet Sonic) automatically renewed on August **, for a total of $and an invoice was sent for the $balance On August **, a credit card payment was applied for $30.00, leaving a balance of $ On September **, 2017, when no further payment was received, her subscriptions went inactive for nonpayment, leaving a balance of $for her home unit and $balance for her vehicle On September **, 2017, via our Online Account Centre, a credit card payment of $was applied to her account, her two subscriptions were reactivated and an invoice was sent for $for the service period of September **, to December **, on her home radio and from September **, to August **, in her vehicle On September **, 2017, [redacted] contacted us requesting for both subscriptions to be changed to a monthly term; which we processed and an invoice of $was sent On September **, a credit card payment of $was applied to her account and on October *, 2017, [redacted] made a payment for the remaining $via our online account center As we have been unsuccessful in continuing a conversation with [redacted] , we ask that she provide us with a copy of her credit card statement showing the $payment so we can investigate into it further Since August *, 2017, we are showing five separate payments being made for a total of $towards both receivers As a gesture of good will, we have reactivated both her radios on a one year promotional rate subscription, for the period of October *, to October *, at no additional charge; however, a refresh signal will be required to re-establish connection We ask that [redacted] contact us via phone or email should she have any additions questions or concerns SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’ concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint resulted from SiriusXM’s cancelation policy as outlined in our Customer Agreement Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel [redacted] request was honored and processed, as a courtesy On April *, 2017, [redacted] requested cancellation of his subscription via email [redacted] was then directed to call our cancellation department, in order to process his request On April **, 2017, [redacted] responded to our email again requesting cancelation of his subscription As a courtesy, his request was escalated and the subscription was cancelled at [redacted] insistence [redacted] was provided with confirmation number [redacted] for the cancelation of his subscription associated with his Radio ID ending in *** A member of our Corporate Solutions team reached out to [redacted] and reviewed his concerns with him Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancelation decision We apologize if [redacted] was left with a negative impression of our cancelation experience and certainly appreciated his feedback Should [redacted] have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint is in regards to changing the subscription on her radio without effecting the billing date A member of our Corporate Solutions Team reached out to [redacted] to further discuss her complaint We explained that her subscription renewals align with her billing cycle and device activation dates We apologized for any frustrations she experienced and explained that any subscription changes take effect the day of the request and as the subscriptions are prepaid, any unused service will be credited We offered to provide [redacted] with an annual promotional rate subscription for $for the service period from December **, to December **, 2018; which she accepted A credit of $was left remaining from the previous subscription for unused service from December **, to January *, and a credit card payment was applied for the $balance Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalfWe regret that his recent experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that his complaint related to a misunderstanding regarding a promotional subscription he was offered On June **, 2017, [redacted] purchased an All Access 6-month promotional rate subscription and made a onetime credit card payment for the $balance An email was sent confirming the transaction completed On July **, 2017, [redacted] contacted Customer Care stating he did not authorize the charge, he was advised at that time that he would not be able to sign up for service if he did not agree to our Customer Agreement On August *, 2017, a refund of $was requested and issued on August *, A member of our Corporate Solutions Team reached out to [redacted] to further discus his complaint We reviewed the promotional rate offers and explained that we offer the Select package for months at $and our All Access package; which he purchased was $for 6-months We explained the differences in the packages; which [redacted] stated he does not use the additional services that come with the All Access and would not have purchased this We also discussed with [redacted] that the promotional rate subscriptions also include additional fees and taxes; which is also stated at the bottom of the offer he received We apologized for the misunderstanding and informed him that the total cost of the Select 6-month promotional rate subscription with fees and taxes and as a gesture of good will, we offered to provide him with an additional refund of $for the difference; which he accepted Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] **

September *, [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching, it was found that [redacted] complaint is regarding being contacted for solicitation reasons On September *, 2016, his account was updated with his request to no longer be contacted by phone A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint We confirmed that his account was updated on September *, with his Do Not Call request and advised him that it may take 3-business days to completely update in all of our systems Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They seem to be concerned in money more than a relationship with clientsThey turned off my service during my complaint and weeks after they received my payment for continued service after the trial given to new car buyersTheir tactics always have an endgame of higher rates than what you agreed upon or expect in the futureThey offered me no further deals or coupons or something that would heal the wounds of that phone call which contained massive rudeness and unprofessionalismI respesct myself, why is it hard for XM to understand that? Your company tried to talk me out of more money after offering me a deal to save money! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that his experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that his complaint is in regards to the application of his payment and a $fee it cost to fax the documents requested for his payment; which was not posted at that time A member of our Corporate Solutions Team spoke with [redacted] and reviewed his concerns with him We received money order [redacted] on March **, 2016, however, there was no account number attached The check was returned to [redacted] ***; which he received We informed him that we will provide him with a refund of $24.00; which was issued on May **, via check [redacted] Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concerns If you’d like to contact us regarding this matter, please use the information listed below[redacted] *** Sincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

June **, 2015The Revdex.com Serving Metropolitan New YorkMediator [redacted] ***Re: Revdex.com Complaint ID [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf After researching his complaint, it was found that [redacted] ’s complaint was regarding the increase in his pricing over two (2) years [redacted] ’s price increased as a result of a promotional package ending as well as SiriusXM adjusting its base rate Customers are advised via [redacted] and email prior to price adjustments Customers are also notified prior to renewals, for subscriptions on annual packages or greaterOn August *, 2012, [redacted] purchased an annual subscription at promotional price At the end of this promotional term, the subscription automatically renews to full price which billed on a yearly basis On March **, 2013, [redacted] contacted us requesting to add an Internet Radio subscription to his annual audio subscription On August *, 2013, the audio and Internet subscriptions automatically renewed for the service period from August *, to July **, 2014, to align with his billing cycle, charging the credit card on file a prorated amount of $ On July **, 2014, the subscriptions automatically renewed once again for the service period from July **, to July **, 2015, charging the card on file $237.81A member of our Corporate Customer Relations team spoke with [redacted] and addressed his concerns by reviewing his subscriptions and their automatic renewal per the terms and conditions in the Customer Agreement We explained that the promotional rate pricing is intended for one-time use and customers are also notified prior to renewals on annual packages or greater We offered to continue his subscription at a discounted rate, for one additional term, but he rejected our offer requesting for one year of All Access service at no cost Our offer to provide [redacted] with an annual All Access subscription at a half price promotional rate for his device remains available, should he wish to accept it We believe that we have made an appropriate offer to [redacted] , addressed his concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed belowSIRIUS XM Radio Inc.To: [redacted] Attention: Customer Care [redacted] ***Sincerely, [redacted] SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

March *, [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] complaint, it was found that her complaint regarding receiving an invoice when she has not had service on years, resulted from the automatic renewal of an annual subscription that belonged to her former husband On January **, 2015, he contacted us requesting to cancel his subscription In lieu of cancelation, he accepted an annual subscription at a promotional rate and requested for his credit card to be removed off file As the payment type was changed to invoice, upon the renewal, an invoice was sent to the address we had on file A member of our Corporate Solutions team reached out to [redacted] to discuss her concerns We informed her that the subscription was cancelled and account [redacted] was credited to reflect a $balance We closed the account completely and provided her with an email confirming that she currently does not have an active account with SiriusXM and owes no money Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### ( [redacted] *)

March 21, The Revdex.com Serving Metropolitan New York Mediator East 33rd Street – 12th Floor New York, NY Re: Revdex.com Complaint 12034268, Mike K James Hello Mediator, Thank you for contacting SiriusXM on MrJames’ behalf We regret that his recent experience led to a complaint with your agency After researching MrJames account, it was found that his complaint is regarding not receiving his complimentary 12-month audio and year Travel link subscriptions that came with the purchase of his Dodge Charger On February 3, 2017, MrJames contacted us to activate a 12-month trial audio subscription and year Travel link that came with the purchase of his vehicle Upon activation the subscription, the only available plan showing was a 3-month trial Instead of notifying the appropriate department of the issue, the agent activated the 3-month trial and advised MrJames to contact us back at the end of the 3-month term A member of our Corporate Solutions team reached out to MrJames to further discuss his complaint Our attempts to reach him via phone and email have been unsuccessful to date We would like to advise MrJames that the subscription associated with Radio ID ending in 8ARK (Charger) has been placed on an All Access 12-month audio trial; which will expire on March 13, and a 5-year Travel Link that will expire on March 13, We apologize for any inconvenience MrJames experienced and we ask that should he have any further questions or concerns in regards to his complaint, he reach out to us utilizing the number provided below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve MrJames’ concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] [redacted] Re: Revdex.com Complaint- [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf We regret that his recent experience led to a complaint with your agency It was found that [redacted] complaint is regarding receiving collections calls at his place of work attempting to collect his balance due A member of the Corporate Solutions team contacted [redacted] and apologized to him for reaching out during his work hours We informed [redacted] that on June **, there was a note placed on his account not to contact him between the hours of 9:00am to 7:00pm and his phone number has been updated [redacted] was credited for one month service which covered from June *, to July *, Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Jo-Ann M [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint is regarding a request to activate radio ID [redacted] in his name; which was currently active on his daughters account with an owing balance Radio ID [redacted] was active on account [redacted] on October **, On April **, 2016, the subscription on this receiver and radio ID [redacted] were set up on a month promotional rate subscription, so both receivers could have the same renewal date A onetime credit card payment was made for $ On September **, 2016, at the end of the promotional rate term, both subscriptions renewed to a full price package which bills on a quarterly term and an invoice was sent for the $balance On October **, 2016, both subscriptions went inactive for non-payment, leaving an owing balance of $for used service A late fee was added to this amount, bringing the balance of $ This amount went to write-off on November **, A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint We activated radio ID [redacted] on his account ending in [redacted] on a Basic monthly subscription Should [redacted] have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below To: [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]