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[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that his complaint regarding his recent subscription purchase resulted from a misunderstanding regarding the channel lineup and services included in the promotional subscription offer he purchased [redacted] ***’s Hyundai Genesis purchase provided him with an All Access trial subscription which included internet radio; however, the promotional Select subscription he purchased does not include internet radio and has a reduced channel lineup when compared to the All Access subscription On August **, 2017, [redacted] purchased a year Select subscription at a promotional rate which would take affect once his trial subscription ended on September *, On September *, 2017, [redacted] contacted us to ask why he could not access the online listening and the agent explained that online listening is included with the All Access subscription and not the Select subscription he was currently on The agent offered to upgrade his subscription to the All Access package; however, he declined the offer A member of our Corporate Solutions Team reached out to [redacted] via phone to discuss his concerns We apologized for any misunderstanding and offered to upgrade his subscription to the All Access package; at no extra cost; which [redacted] accepted We advised [redacted] that his subscription will automatically renew on September **, at our then current rate Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Jo-Ann M [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] We regret that his experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding charges to his credit card resulted from the automatic renewal of his subscription following the purchase of a promotional rate subscription Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rate in effect at the time if each renewal until the subscriber calls us to cancel Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriberOn May **, 2015, [redacted] began service with a 6-month Select subscription at a promotional rate, the balance paid with a credit card that was left on file for future renewals A confirmation email was sent to [redacted] on May **, detailing the terms of the renewal and advising him of upcoming monthly credit card charges On February *, 2016, [redacted] called us requesting to cancel his subscription; which we processed immediately and issued a refund of $for unused service At this time an additional refund of $was provided, as this amount combined with the $reflects the total charge of $from January **, A member of our Corporate Solutions Team reached out to [redacted] regarding his concern We reviewed the automatic renewal policy and explained that unless we are contacted, we have no way of knowing if a device is not receiving our signal We informed him that as a gesture of good will, we will issue a refund for the $charge from December **, Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### ( [redacted] *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found his complaint was regarding a misunderstanding related to his subscription length On July **, 2016, [redacted] purchased two- year Select subscriptions on the Radio ID’s ending in [redacted] and [redacted] at a cost of $ These subscriptions were prorated to align with his billing date of June ** He was under the impression that the $charge was for a complete year service when what he paid was a prorated charge and he will automatically renew on June **, A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns We explained that his subscriptions were prorated to align with his billing date of June ** As a gesture of good will we provided $credit to his account to cover a month of serviceShould [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns If you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Jo-Ann M [redacted] SiriusXM Corporate Solutions Team [redacted] **

[redacted] [redacted] [redacted] Hello Mediator, Thank You for contacting SiriusXM on [redacted] ’ behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’ account, it was found that his complaint resulted from the frustrations he experienced while attempting to activate an A La Carte subscription on his radio A member of our Corporate Solutions Team reached out to [redacted] to discuss his concerns We apologized for any frustration he experienced and set his subscription up on the A La Carte subscription he was requesting We advised him that he will need to go online to choose the channels he wants to go with this package; which he completed We provided him with a service credit of $to be used toward service Should [redacted] have any further questions or concerns, we ask he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’ concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option 3)

[redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf. We regret that his... recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint is in regards to his Stiletto 2 radio that is no longer working, but is still under warranty until July 2016. A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns. We advised him that we will be unable to send him a replacement Stiletto 2 as we are no longer manufacturing this device. We offered to send him a Starmate 8 radio with a vehicle and home kit; which he accepted. We informed [redacted] that we would contact our warranty department to have the equipment sent to him and to contact us back once it is received so we can transfer his subscription to his replacement radio. As a gesture of good will, we placed a service credit of $36.52 on his account for two months of service. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### ( [redacted] *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf. We regret that his... recent experience led to a complaint with your agency. After researching [redacted] ***’s account, it was found that his complaint regarding being charged for services he stated he did not receive resulted from the automatic renewal of his subscription after it was placed on hold for a one (1) month period. On August *, 2017, [redacted] called SiriusXM and his subscription on Radio ID ending in [redacted] (2015 Kia Optima) was suspended for a 1 month period, which left a credit of $6.90 and his subscription was set to automatically resume on September *, 2017. The subscription automatically resumed on September *, 2017 and after his existing credit of $6.90 was consumed, subsequent renewals were charged to the credit card on file. On December **, 2017, [redacted] contacted us requesting to cancel the subscription; which we processed immediately. A refund of $12.55 was issued back to his credit card on December **, 2017. A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint. [redacted] stated that he requested the subscription be cancelled on August *, 2017 and the representative suggested he place his subscription on hold even though he was not sure when he would get his vehicle back. We issued an additional refund of $58.29, that when combined with the $12.55 refund already issued, totaled the $77.72 that he was charged from September 2017 forward. Should [redacted] *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] ***s concerns. If you’d like to contact us regarding this matter, please use the information listed below. [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option 3)

[redacted] [redacted] [redacted] Hello Mediator, [redacted] states our response does not resolve his complaint as he states SiriusXM is more concerned about money and not relationships with clients He states his service was turned off after his payment was received and he was offered no deals or coupons for compensation from the previous call he made to Listener CareIt was never our intention to make [redacted] feel that we were not empathetic to his situation As we previously stated on August **, a check payment for $was received and posted to his account However, a follow on plan was not added so at the end of the trial period, the subscription was cancelled We have been unsuccessful in speaking with [redacted] after making several attempts to contact himWe would like to let [redacted] know that the $for a month Select subscription was a promotional offer and per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel We remain interested in speaking with him and getting his issue resolved and we ask that he contact our Corporate Solutions Team utilizing the contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely,Jo-Ann M [redacted] SiriusXM Corporate Solutions Team###-###-#### [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

February **, 2016 [redacted] Re: BBB Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his... recent experience led to a complaint with your agency. After researching [redacted] account, it was found his complaint is in regards to the transfer of a Lifetime Subscription from radio ID [redacted] ; which he states came with a Lifetime Subscription upon purchase. We were unable to locate any record of this radio ID. A member of our Corporate Customer Solutions team reached out to [redacted] to further discuss his complaint. We informed him that we have no record of the purchase of a Lifetime Subscription and requested he send in documentation showing that a Lifetime Subscription was purchased. [redacted] provided us with a receipt for the purchase of Toyota Scion with a Kenwood DVD Navigation. We advised him that we have forwarded radio ID [redacted] to our Corporate Headquarters to be investigated into further. We will continue to work with him and will reach out once we receive feedback. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

October **, [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint resulted from the automatic renewal of her subscription per the terms and conditions in our Customer AgreementOn January **, 2015, we received a returned a remittance slip with a check payment for $for a six month subscription at a promotional rate to start after her trial expired on February *, Our auto renewal terms are outlined on the remittance that is returned to us On January **, an email was generated confirming her transaction, which also included automatic renewal information At the end of the promotional term, these packages automatically renew to a full price package On August *, 2015, her subscription renewed and an invoice was sent for $ On August **, 2015, [redacted] contacted us requesting cancellation of her subscription, which we processed immediately, leaving a balance of $for used service On September **, a late fee was added, bringing the balance to $ This amount was written off on October **, 2015, leaving the account at a $balance.A member of our Corporate Customer Relations team reached out to [redacted] via phone and email; however we have been unsuccessful in speaking with her We received a call from [redacted] who stated he was contacting us on her behalf We confirmed with [redacted] that [redacted] account is at a $balance If [redacted] has any additional questions or concerns regarding her account, she can contact the Corporate Customer Relations team using the information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’ concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc [redacted] Sincerely, [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint is in regards to being contacted for solicitation purposes If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM [redacted] had a complementary trial subscription that expired on January *, We have updated our records with [redacted] request to not contact her with solicitations We would like to advise her that while we make every effort to remove telephone number [redacted] ***, email [redacted] and address [redacted] from our lists as soon as possible, it can take up to business days for calls and emails and up to business days for mail to completely update all of our systems During that time, it is impossible that she may receive a few more calls due to campaigns still in progress Should MsFitzgerald have any further questions or concerns, we ask that she contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] **

[redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint is in regards to being contacted by mail for solicitation purposes following a visit to her dealership [redacted] s address has been changed since her last Do Not Mail request and our records have been updated to reflect her Do Not Mail request at her current address If you are a SiriusXM subscriber, or if you have a business relationship created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM [redacted] had a complimentary trial subscription that expired on March **, We have updated our records with [redacted] request to not contact her at telephone number [redacted] , address [redacted] and email [redacted] We would like to advise her that while we make every effort to honor her request as soon as possible, it can take up to business days for phone and email and up to business days for mail requests to completely update in all of our systems During that time, it is possible she may receive a few more calls/mailings due to campaigns still in progress Also, your Do Not Mail preference setting will expire in years from the date of your request Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

October **, [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint resulted from the automatic renewal of his subscription following his purchase of a promotional offer Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel On March **, 2015, [redacted] purchased a semiannual subscription at a promotional rate for $ This term was due to start on April *, 2015, once his trial subscription expired A confirmation email was sent to [redacted] on March **, 2015, detailing the terms of the renewal and advising him of the upcoming charges On May *, 2015, a check payment for $ was posted to his account On October *, 2015, at the end of the promotional term, his semiannual subscription automatically renewed at our then current rate, and an invoice was sent for $ On October **, 2015, [redacted] requested that his subscription be cancelled, which we immediately processed, leaving an owing balance of $for used service since renewal.A member of our Corporate Customer Relations team spoke with [redacted] , explained the automatic renewal of his subscription and addressed his concerns by confirming that there are no active subscriptions and as a gesture of good will, we cleared the $balance so his account now reflects a $ balance Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc [redacted] Sincerely, [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***s behalf We regret that his experience led to a complaint with your agency After researching [redacted] ***s account, his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscriptions per the terms and conditions in the SiriusXM Customer Agreement On August **, 2017, [redacted] ***s semiannual and monthly subscriptions renewed on radio [redacted] and [redacted] and an invoice was sent for $ On October *, 2017, when payment was not received, the subscriptions went inactive for non-payment, leaving a balance of $for used service A late fee was added to this balance on October *, and the account was referred to collection on October **, A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint We informed him that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found his complaint is regarding the transferability of his Lifetime Subscription Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play Receiver, or whether it is associated with a Receiver installed by an automaker or an automotive dealer A member of our Corporate Solutions team reached out to [redacted] to further discuss his concerns We reviewed the Customer Agreement terms and conditions which state that Lifetime subscriptions for receivers installed in vehicles are non-transferable and non-refundable Radio ID [redacted] (Chevy Traverse) was currently on an annual promotional subscription from the service period of February *, to February *, and we offered to extend this subscription through to March **, at no additional charge; which he acceptedShould [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

[redacted] [redacted] [redacted] Hello Mediator, [redacted] stated that he will not accepted the offer made by SiriusXM as he states he was advised by the sales agent he spoke with that he would pay $every months for the duration of his subscription and was not advised that this was a promotional offer He stated he is willing to compromise and accept our offer if we also refund him for the equipment that he needed to purchase A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint It is not our policy to review calls with our subscribers, however, we have advised [redacted] that we will have the call reviewed We apologized for any miscommunication between [redacted] and the agent he spoke with, as promotional rate pricing is intended for one-time use and will renew at our then current rates, per our terms and conditions We informed him that we will issue a refund totaling $106.91; for the vehicle kit and month promotional rate subscription [redacted] currently has a month trial subscription activated on radio id ***(Mazda) and we placed a credit on his account for the month promotional rate subscription that will begin on November *, after his trial expires Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to add that the additional "book" written by Sirius is bogus However, I do not wish to go around and around with them as they seem to be pulling account numbers and services out of their hat I said my computer crashed in 2013....not that I don't keep records none of which agree with your lengthily response Nonetheless, I will not have to deal with Sirius again until next February when the $credit is applied for Sincerely, [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that his complaint regarding his radios’ inability to receive his complimentary trial services was due to his devices did not receiving the updated activation signal A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint As a gesture of good will, we informed [redacted] that we would provide him with his trial subscriptions Upon reactivating his 3-month trial on his Mercedes Benz and his Porsche a refresh signal was sent and he confirmed that both receivers were working Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

November **, [redacted] Hello Mediator,Thank you for contacting Sirius XM on [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency After researching, it was found that [redacted] complaint relates to a refund that was issued back to her, but then voided as the check she received was cancelled and a manual check reissued to [redacted] , who purchased the subscription on December **, 2014.On December **, 2014, [redacted] contacted us to purchase a six month promotional rate subscription on radio is J20B; which he stated was a gift for his girlfriend At this time he updated the account with the credit card ending in *** A confirmation email was sent to [redacted] ; which was the email address on file, on December **, detailing the terms of the renewal and advising him of the upcoming credit card charges On June **, 2015, the service renewed, per our terms and conditions in our customer agreement, charging the credit card on file $ On this date, [redacted] contacted us to cancel the subscription and remove the credit card on file Due to the credit card being removed, the refund of $was issued via heck number [redacted] on July *, and sent to the address on file On July *, 2015, we received a RevDex.com complaint on behalf of [redacted] as his refund was not received At this time check number [redacted] was voided and a manual replacement check was reissued to [redacted] .A member of our Corporate Customer Solutions team spoke [redacted] and reviewed her concerns with her We requested for her to send a copy of her banking statement showing it was her card that was charged; which she stated she could not do as it was a joint account with [redacted] ; which no longer exists At this time she requested to speak to a supervisor and a call back was requested We have made several more attempts to reach out [redacted] and have not received any response to date We remain interested in working with [redacted] and ask that she reach out to our Corporate Solutions team.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc [redacted] Sincerely,Geraldine R [redacted] SiriusXM Corporate Solutions Team [redacted] **