Barb's Dog Grooming

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI will contact the Revdex.com if I do not receive the check within the 3-weeks as promised since this has been the problem in the past Sincerely, [redacted] ***

[redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding his credit card being automatically charged resulted from him leaving his credit card information on file for future charges In addition, customers are notified prior to renewals, for subscriptions on annual packages or greater On December *, 2015, [redacted] purchased an annual promotional rate subscription to begin after the end of his trial period On December **, 2015, at the end of his trial subscription, his Select annual promotional rate subscription began and his credit card was charged for the $balance, as there was a previous credit of $on his account from a previous subscription On December **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package, however, we were unable to charge the credit card on file On December **, 2016, [redacted] made a onetime credit card payment for the $balance and we requested for the Customer Agreement to be mailed to the address on file A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint We explained that all subscriptions automatically renew at the rates in effect at the time of renewal We offered to continue his subscription at a discounted rate, for one additional term, and reqeusted a refund for $106.02; which was issued by check number [redacted] on January **, We also apologized for his dissatisfaction and the negative customer service he experienced Finally, we do not condone agents ending calls prior to the customer’s issue being resolved and this will be investigated further We removed [redacted] credit card on file and advised him he will be invoices for future subscription renewals A receipt was emailed to [redacted] ; which also included his automatic renewal date Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that their recent experience led to a complaint with your agency After researching the [redacted] account, it was found that their complaint regarding receiving charges to their credit card resulted from the automatic renewal of their subscription on the Radio ID [redacted] (Starmate 4) which was cancelled and then subsequently reactivated Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel Customers are notified prior to renewals, for subscriptions on annual packages or greaterOn January *, 2012, the subscription on radio ID [redacted] on account [redacted] renewed for the annual subscription and an invoice was sent for $ On February *, 2012, a second invoice was sent for $ On February **, 2012, we received a call requesting for the subscription to be canceled which we processed immediately, leaving a balance of $for used service On March *, 2012, a late fee was added, bringing the balance to $ Om March **, 2012, this amount was written off, leaving a $balance On December **, 2012, an annual subscription at a promotional rate was purchased for radio ID ***, and the account was updated with a credit card for future payments On January *, 2014, at the end of the promotional rate, the subscription renewed at our then current price, charging the credit card on file $ The annual subscription renewed again on January *, and January *, On account [redacted] , a month promotional rate subscription was purchased on the radio ID [redacted] (Ford F-150); which has since been renewing on a semiannual basisA member of our Corporate Solutions Team spoke with [redacted] and reviewed her concerns with her We cancelled the subscription on radio ID [redacted] and issued a refund of $ [redacted] stated she disputed the remaining charges with Wells Fargo We also cancelled the semiannual subscription on her second account on the radio ID [redacted] and issued a refund of $for the most recent charge from April **, Should [redacted] and [redacted] have any further questions or concerns, we ask that they contact our Corporate Solutions Team utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

October **, [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint regarding being billed for a subscription on a vehicle she no longer owns resulted from the automatic renewal of her subscription Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel We were unable to locate any request for cancellationA member of our Corporate Customer Relations team reached out to [redacted] and explained to her that her semi annual subscription continued to renew on radio id [redacted] (Buick Lacrosse) as we received no request for cancelation Upon review of her account, we have been receiving check payments for $on a monthly basis from April *, until October *, 2013; which continued to accrue a credit which was being used for the semiannual renewal On March **, 2015, her semiannual subscription renewed for $102.44, however, there was only a $credit remaining and an invoice was sent for the remaining $ owing balance We informed [redacted] that we have cancelled the subscription and credited her account to reflect a $balance We have also issued a refund for $145.61; which was issued on October **, 2015, via check [redacted] Please be advised the average turnaround time for refund checks to be issued is to business days Should [redacted] have further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc [redacted] *** Sincerely,Geraldine R [redacted] **

Revdex.com: I disagree with the XM's version on how this problem occurred and their failure to take responsibility for the problem, but I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This response differs from what they told me They told me that they would only place me on the "no call" list for years, then it is fair game again I want my information totally expunged from their system Their high-harassment tactics are unacceptable I want them to have no personal information regarding me or any family member in their system, as it was before I bought the car.I also want a letter signed by an officer of the company stating that they are doing so, such that it will be legally binding That way if they violate this, I have recourse.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

January **, [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf [redacted] complaint is in regards to a city tax that was showing on his billing statementA member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns We informed him that the state of Florida is not subject to city tax; instead the state imposes a communication tax which is made up of the accepted rate of 5.220% plus the County Surtax 0.500%; which when added together equal 5.720% Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team [redacted] (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency After researching, it was found that [redacted] ’s complaint is regarding a request to be no longer contacted by SiriusXM On October **, upon receipt of this complaint, we updated our records with her Do Not Contact request While we make every effort to honor [redacted] ’s request as soon as possible, please allow 3-business days for phone calls and email and up to days for mail requests to completely update in all of our systems Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI feel these items should be more prominently displayed and communicated to customers Sincerely, [redacted] ***

[redacted] *** Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found his complaint is regarding the transferability of his Lifetime Subscriptions Per the terms and conditions of the SiriusXM Customer Agreement when the subscriptions were purchased, the transferability of a Lifetime Subscription depends on whether it is associated with a home, portable, or dock & play receiver or whether it is associated with a receiver installed by an automaker or an automotive dealerA member of the Corporate Solutions team reached out to [redacted] and reviewed the terms and conditions for his lifetime subscriptions When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable We transferred his Lifetime Subscription from his Mini Cooper to his Jeep Wrangler, as a courtesy, and informed him that if this vehicle is traded in, the Lifetime Subscription will not be transferred again We also agreed to allow one further transfer on the Escalade as a gesture of good will Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### ( [redacted] *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Debra with SiriusXM contacted me and said that all of the contested charges would be removed and my service would be deactivated until/unless I contact them to restart it and I am satisfied with this response Thank you for your assistance Sincerely, [redacted] ***

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding the trial offer that was not honored resulted from a miscommunication as Radio ID ending in [redacted] was already active on a dealer demo package On December **, 2016, [redacted] called us to cancel the subscription associated with Radio ID ending in [redacted] and activate the trial subscription in his new vehicle At that time, the radio associated with the Colorado was already active on a dealer demo service and the agent provided [redacted] with the end date for this subscription Upon SiriusXM receiving records from the dealership to activate the trial, he was provided with a month All Access subscription which includes NavTraffic and Travel; which will expire on March **, A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint [redacted] expressed his frustration regarding the miscommunication with the trial subscription that came with the purchased of his vehicle We offered to provide [redacted] with months of service, at no additional cost, after his trial expires [redacted] stated that he would like to think about our offer We apologize for any frustration that [redacted] experienced and advise him that the agent he spoke with will receive further training Should [redacted] want to accept our offer for an additional months service, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option **

February **, [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint regarding the increase in price of her subscription resulted from the automatic renewal of her promotional subscription which renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel In addition, the promotional rate subscriptions she has been provided are intended for one-time use and automatically renew at current rates On December **, 2014, [redacted] purchased a month Select promotional rate subscription and payment was made via credit card An email was generated confirming her transaction, which also included automatic renewal information On May **, 2015, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged $ On May **, 2015, [redacted] downgraded her subscription to a lower priced Mostly Music quarterly subscription and a refund of $was issued An email was generated on this date confirming her transaction, which also included automatic renewal information On August 11, 2015, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged $ On August 22, 2015, [redacted] called us requesting to cancel her subscription In lieu of cancelation, she accepted another month Select promotional rate subscription and a refund was issued for $ On January **, 2016, the subscription again automatically renewed to a quarterly term at standard rates and the credit card on file was charged $ [redacted] called us on February 11, 2016, to cancel her subscription and a refund of $was issued for unused service A member of our Corporate Solutions Team reached out to [redacted] regarding her concerns We reviewed the automatic renewal policy and explained that subscriptions renew at current rates We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal As a gesture of good will, we offered to reactivate her subscription on a 6-month Mostly Music promotional subscription and provide her with a $service credit towards the balance, but she declined stating that she does not need the service Should [redacted] have any further questions or concerns, we ask that she contact us utilizing the information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### ( [redacted] *)

[redacted] The Revdex.com Serving Metropolitan New York Mediator [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding being contacted for an outstanding balance after canceling his subscription resulted from his call disconnecting before his cancelation request could be completed and the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement On August **, 2016, [redacted] called to cancel his subscription; however the call disconnected before the agent could complete his cancelation request On September **, 2015, his annual subscription renewed, however, we were unable to charge the credit card on file On October **, 2016, [redacted] subscription was cancelled, leaving a balance of $for used service A member of our Corporate Solutions team spoke with [redacted] to address his concerns We advised him as to why his subscription was not cancelled when he called We confirmed that his subscription was cancelled and his account was credited to reflect a $balance Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that her complaint is in regards to charges to her credit card for the subscription in her Honda Accord after she claims to have requested cancelation We were unable to locate her request to cancel this subscription, however, as a courtesy we refunded her an additional $ On February **, 2016, [redacted] reactivated service in her Honda Accord, Radio ID ending in [redacted] on a Select 5-month promotional rate subscription An email was sent confirming the transaction; which included automatic renewal information On July **, 2016, at the end of the promotional rate term, her subscription automatically renewed to a full price package; which bills on a quarterly term However, we were unable to charge the credit card on file On August **, 2016, [redacted] downgraded her subscription from a Select quarterly package to a Mostly Music quarterly package, updated the credit card on file and a payment of $was applied The subscription continued to renew on a quarterly basis charging the credit card on file, until the April **, renewal when we were unable to charge the credit card on file On May *, 2017, [redacted] downgraded her subscription from a Mostly Music quarterly term to a Mostly Music monthly term and updated the credit card on file Her subscription continued to renew on a monthly term until January **, 2018; when she contacted us requesting to cancel the subscription At this time, she was provided with a refund of $for the previous months as she stated the subscription should have been closed in May A member of our Corporate Solutions Team reached out to [redacted] to further discuss her complaint We explained that we show no request for cancelation However, [redacted] stated she did not have service since May and she just realized she was being charged monthly As a onetime courtesy we refunded her an additional $as this amount combined with the previous $already requested, reflects the total charged from May Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

April *, [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint was in regards to not receiving refund check # [redacted] , for $109.61, issued on April **, A member of our Corporate Solutions team reached out to [redacted] ***, apologized for the inconvenience this has caused her We confirmed that the previous check had been sent to the correct address and we requested for a replacement refund check Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

[redacted] [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalfWe regret that her experience led to a complaint with your agency After researching [redacted] account, it was found her complaint is regarding being contacted by telephone for solicitation purposes [redacted] has been added to our Do Not Call list If you are a subscriber, or if you have a business relationship with SiriusXM created by the purchase or lease of an automotive vehicle which came with a trail period of SiriusXM services, you may be contacted by SiriusXM [redacted] had a month trial subscription that came with the purchased of her Audi; which expired on August *, We were unable to locate any prior Do Not Call request A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint We informed her that we have updated our records with her request to not call her with solicitations We advised her that it can take up business days to completely update all of our systems As a good will gesture, we provided [redacted] with a 6-month promotional rate subscription at no cost We set a Future Deactivation Date for April **, to prevent automatic renewal of the subscription Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I am ok with this resolution if they do what they sayI however will need some sort of confirmation that my name has been removed from collection Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, providing that this NO longer happens Sincerely, [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint is in regards to being contacted by phone [redacted] has been added to our Do Not Call list If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM [redacted] had complimentary trial subscriptions with us that ended in January Upon receipt of this complaint, we updated our records with [redacted] request to not call him with solicitations Upon further review, we found four (4) accounts with the telephone number ###-###-#### and all accounts have now been updated with his Do Not Call request Please be advised that it can take up to business days to completely update all of our systems During that time, it is possible that he may receive a few more calls due to campaigns still in effect Should [redacted] have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)