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*** *** ** *** Re: Revdex.com Complaint- *** *** Hello Mediator, Thank you contacting SiriusXM on *** *** behalfWe regret that
her experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding her subscription purchase resulted from a misunderstanding regarding the services included in the subscription she purchased. *** *** has been on a 1- year Select subscription since 2011; which does not include the ability to steam online On May **, *** *** contacted Listener Care regarding not being able to access Internet Radio. She was informed that the Internet Radio is not provided with the Select programming she purchased; however it is included with our All Access package. The agent offered to upgrade her subscription to the All Access package; which she declined stating she would cancel her service in October. No further actions were taken on her account A member of our Corporate Solutions team reached out to *** *** to further discuss her concerns. As a gesture of good will, offered to upgrade her annual Select subscription to an All Access subscription at no additional charge; which she accepted. A Future Deactivation Date was set for May **, 2017, to prevent auto renewal of this subscription Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my wer Here]
Thats total ** I have dealt with this exact problem before with themPlease tell them to listen to their tape recording where I tell them NO AUTO RENEWAL, MY WIFE JUST CANCELED HER CREDIT CARD SO THEY CAN'T CHARGE ITI never gave them one for that reasonThis is my complaint, they can do whatever they want and I am left with the probThey bank on people just paying it and lots do I am sureThe last time they done it, it was a radio I no longer owned and I owed a whole year they wanted me to payI canceled until I got married and put Sirius in her name and they let me have an account againSirius needs to be stopped of the auto renewal autoIf I want it I will ask just like I told them I opted out, opting out has to be an optionPlease don't allow this to continueMaybe I should start recording my calls......
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching his account, it was found that his complaint relates to a misunderstanding regarding a promotional subscription that was advertised. A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. We informed him that we do offer a month promotional rate subscription for $30.00; however, all our subscriptions are subject to taxes and additional fees as stated in the SiriusXM Customer Agreement; which can be found on our website ***. We reviewed that total cost of the month promotional rate subscription with taxes and Music Royalty fees and informed him that the total cost would be $38.42. We would also like to advise him that should he opt for invoice payment, there is a $administration fee for every invoice sentShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:I spoke to Brian from Sirius XM and we resolved the complain that I had filed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** ** *** Re: Revdex.com Complaint ***, *** * ***
Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found his complaint is regarding the cancelation of his Lifetime Subscription due to his account going inactive due to nonpayment for an Internet Radio subscription A member of our Corporate Solutions team reached out to *** *** to discuss his concerns, however we have been unsuccessful in continuing the conversation with him. We would like to advise *** *** that we reactivated the Lifetime subscription on radio ** ***. A refresh signal may be needed which can be completed via our activation hotline at ###-###-#### or online at ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlso, the agent involved in the process, Tristan M***, was helpful and professionalThanks for the assistance, I appreciate the speedy and respectful response
Sincerely,
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*** *** ** *** Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on the *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After review, *** *** complaint is a request for cancellation of his subscription. On November **, 2015, *** *** purchased a Mostly Music monthly subscription and paid $30.34; which included a $one time activation fee via credit card. On December **, 2015, his monthly term renewed, per the terms in our Customer Agreement, charging the credit card on file $A member of our Corporate Solutions team reached out to *** *** to further discuss his concern. As requested we have cancelled his monthly subscription and requested a refund of $which reflects the $charge from December along with the activation fee. Please be advised that the average turnaround time for refunds issued to credit card accounts is to business days. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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*** *** ** *** Re: Revdex.com Complaint ***, ** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that his
experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to the transferability of his subscription from his old vehicle to his new vehicle. Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscription paid in advance towards costs on the new vehicle. On April *, 2016, *** *** called to transfer the remaining rate subscription from his radio ID ending in *** (***) to the radio ID ending in *** (***); as the Ridgeline was sold. The radio ID ending in *** was cancelled, resulting in a credit balance of $150.59. *** *** Tacoma purchase provided him with a month trial subscription and as we were unable to transfer the remaining term from his Ridgeline, a new subscription was purchased for an annual term. On June **, 2016, at the end of his trial subscription, a new annual term began for a total of $165.68, leaving an owing balance of $after the $credit was used. On August *, 2016, a late fee was added, bringing the balance to $44.22. When payment was not received, his subscription went inactive for nonpayment, leaving a credit of $for unused service. On August *, 2016, his account was removed from non pay, leaving a balance of $45.70. On September **, 2016, his account again went into non pay and a late fee was added, leaving a credit of $92.86. On September **, 2016, his account was removed from non pay and his subscription was restored to active service, leaving a balance of $52.19. A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We explained both the agent and system limitations, based on what he requested. As a good will gesture, we credited his account to reflect a $balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R***Sirius XM Corporate Solutions Team###-###-#### (option *)

March **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience
led to a complaint with your agency. After researching *** *** account, it was found his complaint is regarding the transferability of his Lifetime Subscriptions. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play Receiver, or whether it is associated with a Receiver installed by an automaker or an automotive dealerA member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We reviewed the terms and conditions for the Lifetime Subscription purchased in 2008. We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a Receiver installed by an automaker or an automotive dealer in a vehicle, are non transferable, except in the event the original Receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective. A Lifetime Subscription associated with a home, portable, or dock & play Receiver is transferable from one such Receiver to another, up to a maximum of three (3) times. For each permitted transfer of a subscription, a transfer fee will be charged. We transferred his Lifetime subscription to his new vehicle, as a one-time courtesy and provided a credit of $to cover half the cost of the transfer fee. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
her experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is regarding the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Subscribers are informed of automatic renewal when purchasing their subscriptions and those subscribers with an annual plan or higher receive a renewal notice, prior to the renewal of the subscription. On March *, 2016, *** *** visited our website *** and purchased an All Access annual subscription for Radio ID *** and made a credit card payment for $via our Online Account Center. At that time she would have been prompted to agree to our terms and conditions prior to completion. On the same day, she changed the All Access subscription to lower priced Select annual subscription; which left a credit of $41.57. A confirmation email was sent confirming the transaction; which also included automatic renewal information. On March *, 2017, her annual subscription automatically renewed, using the $credit and charging the credit card on file the remaining balance of $198.28. On April *, 2017, *** *** called us requesting to cancel the subscription, which we processed immediately and a refund of $was issued for unused service. A member of our Corporate Solutions team reached out to MsDavis to further discuss her complaint. To date we have been unsuccessful in speaking with her. We remain interested in speaking with *** *** and should she have any further questions or concerns, we ask that she contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MsDavis’ concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Geraldine R***Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint relates to frustration he experienced with Customer Care when attempting to have an invoice sent for his current active subscription and cancel a subscription for a vehicle he no longer owns. A member of the Corporate Solutions team spoke with *** *** and apologized for any frustration he experienced. We reviewed his current active subscriptions on Radio ID *** (Kia Soul) and Radio ID ***; which are currently on a month subscriptions; that will automatically renew on December **, 2017. We further advised him that the 6-month subscription provided on Radio ID ***, renewed on April *, and as we received no payment for this radio, it was cancelled and the owing balance written off his account. *** *** stated he was not receiving invoices for his renewal, however, an invoice will not be sent until the renewal on 12/**/2017. We changed the payment method on his account to e-bill and advised him that upon his renewal he will receive a bill via email. As a gesture of good will, we provided *** *** with a service credit of $to be used towards his upcoming renewal. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf.
We regret that her experience led to a complaint with your agency. After review, *** ***’s complaint is in regards to receiving emails for a SiriusXM account that does not belong to her A member of our Corporate Solutions team reached out to *** *** to further discuss her complaint. Upon review of the accounts in question, it appears that *** *** and her cousin, who also has a SiriusXM account, at one point, shared the same name. Due to a mix up with the names, *** ***’s and her cousins’ email addresses ended up on each other’s account. Both accounts currently contain the correct contact information; however, *** ***’s email address remained associated with her cousin’s the account on the back end. We informed *** *** that we are working on having her email disassociated with her cousins’ account. We advised her that this process may be lengthy. We apologize for any inconvenience this may have caused for *** *** and we thank her for her patience and understanding while we work on resolving this issue as soon as possible. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s’s behalf. We regret
that her recent experience led to a complaint with your agency. After researching, it was found that *** ***’s complaint resulted from SiriusXM’s automatic renewal policy. Per the Terms and Conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On September **, 2016, *** ***’s purchased three annual promotional rate subscriptions; which began on September **, 2016. A confirmation email was sent to *** ***’s on September **, confirming her transaction, which also included automatic renewal information. On September **, 2017, at the end of the promotional term, her subscriptions automatically renewed at our then current rates billing for each termThis transaction was the result of the credit card being billed for the amount of $543.39. A member of our Corporate Solutions Team reached out to *** ***’s via telephone and email on numerous occasions to discuss her concerns; however, we have been unsuccessful in speaking with her to date. On September **, 2017, *** ***’s phoned in to have her subscriptions cancelled and was provided cancellation confirmation numbers for each. A total refund in the amount of $was issued to credit card on file ending in *** on September 19, 2017. Should *** ***s have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Tracey S*** Sirius XM Corporate Solutions Team ###-###-#### *** **

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her
recent experience led to a complaint with your agency. After researching, it was found that her complaint regarding receiving mail for an account that is not hers resulted from her address being associated with another subscribers account A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. We explained that upon reviewing the other subscribers account, the address we currently have on file does not match hers, however, it is the same city, state and zip code. *** *** stated that her husband had a subscription with SiriusXM; which we believe this is how the address got associated with the other subscribers account. It is possible that her address may be attached to the account due to our records being updated from a dealership once a vehicle is sold or traded. We explained that even though the address is not actually showing on the account, it may be still linked. We advised *** *** that we have sent the account information to our IT team to have her address disassociated with the other subscribers account. We apologized for any inconvenience she experienced and advised her that it may take some time to have this completed and she may receive a few more mailing due to campaigns still in effect Should *** *** have any further questions or concerns, we have provided her with our contact information SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret
that his experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding charges to his credit card resulted from the automatic renewal of his subscription following his purchase of a promotional rate subscription in 2015. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel On August *, 2015, *** *** purchased a six (6) month All Access promotional rate subscription for Radio ID ending in *** (Ford Explorer). On February *, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package; which bills on a quarterly term, charging the credit card on file $59.87. As we received no request for cancelation, his subscription continued to renew, charging the credit card on file $on a quarterly basis. On March ***, 2017, *** *** requested the subscription be canceled; which we processed immediately, and a refund of $was issued for unused service after the last renewal A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. We reviewed the terms and conditions regarding the automatic renewal of his subscription. *** *** stated that he should not have been charged for renewal as the credit card he provided expired in 2015. We explained that his credit card information was automatically updated for us through our updater service from our merchant processer. We explained that since his subscription was renewing on a quarterly term since February 2016, we would be unable to refund him from that time. We informed him that a refund for $was already provided and we would provide an additional refund of $48.67; which would provide him a full refund of the last $charge. However, this amount was rejected as *** *** disputed that charge and was refunded the full $by his bank SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, *** *** states our response does not resolve his complaint as he states SiriusXM is more concerned about money and not relationships with clients. He states his service was turned off after his payment was received and he was offered no deals or coupons for compensation from the previous call he made to Listener Care. It was never our intention to make *** *** feel that we were not empathetic to his situation. As we previously stated on August **, a check payment for $was received and posted to his account. However, a follow on plan was not added so at the end of the trial period, the subscription was cancelled. We have been unsuccessful in speaking with *** *** after making several attempts to contact himWe would like to let *** *** know that the $for a month Select subscription was a promotional offer and per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. We remain interested in speaking with him and getting his issue resolved and we ask that he contact our Corporate Solutions Team utilizing the contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below.
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Sincerely,Jo-Ann M***SiriusXM Corporate Solutions Team###-###-#### *** **

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*** *** *** *** *** ***Hello Mediator,*** *** stated her complaint has not been resolved as she states she has never been to never will be a customer and we have no right to have her name or any personal information. She states she does not believe we have no way to remove her completely or change her information to something generic.We offer our sincere apologies to *** *** for any inconvenience she has experienced. When a customer purchases a new vehicle the dealership will provide the information to SiriusXM to set up the free trial. Again, we reiterate, that due to legal and record keeping requirements we are unable to delete her contact information of falsify any information on the account. Again, we apologize for the inconvenience this has caused and confirm that all her information has been added to our Do Not Contact list. As there is no further action to be taken we have closed this complaint as resolvedSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team*** *** **

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Hello Mediator,
Thank you for contacting Sirius XM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to his Stiletto radio that is no longer working, but is still under warranty until July 2016.
A member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We advised him that we will be unable to send him a replacement Stiletto as we are no longer manufacturing this device. We offered to send him a Starmate radio with a vehicle and home kit; which he accepted. We informed *** *** that we would contact our warranty department to have the equipment sent to him and to contact us back once it is received so we can transfer his subscription to his replacement radio. As a gesture of good will, we placed a service credit of $on his account for two months of service. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below
SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below
Sincerely,
Geraldine R***
SiriusXM Corporate Solutions Team
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