Barb's Dog Grooming

[redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint relates to a refund that was issued back to his credit card when he states he requested the refund to be issued via checkA member of the Corporate Solutions team reached out to [redacted] and spoke with his wife We informed her that the refund was issued back to the credit card on file ending in [redacted] in December **, Please be advised that the average turnaround time for refunds issued to credit card accounts is to business days Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

[redacted] [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscriptions per the Terms and Conditions On April **, 2015, [redacted] contacted SiriusXM to cancel his subscription and accepted a month free of service in lieu of canceling A transaction confirmation was sent to the email address on file, which contained details on the package change as well as important automatic renewal information On May [redacted] 2015, the monthly subscription renewed on both receivers and an invoice was sent for the $balance Over the subsequent months, service renewed and invoices were sent We received neither payment nor any request to cancel and on July **, 2015, the subscriptions went inactive for non-payment, leaving a balance of $for used service A $late fee was added to this balance on July **, and the account was referred to collections on August **, A member of the Corporate Customer Relations team spoke with [redacted] and explained our terms of renewal We informed him that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS [redacted] Attention: Customer Care [redacted] ***Sincerely,Geraldine R [redacted] SiriusXM Corporate Customer Relations Team###-###-#### [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] THERE WERE NO OPTIONS FOR ME TO INFORM YOU THAT MY COMPLAINTS WAS RESOLVED THANK YOU

Revdex.com, after filing the compliant yesterda, the second call lasted hours and ended when I was hung up on for the second timeI called back and finally spoke to AmyShe was able to cancel my account without ever placing me on hold within minutesHad I spoken to her the first call I could still be a customerUltimately, the issue has now been resolved thanks to one capable person I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That is another lieI filed for the paperwork for class action law suit, but when I received the papers they didn't pertain to my caseI never filled out or sent the paper work back to themThe issue I have is different from the class action suitSirius sent me the papers but there hasn't been any contact between us regarding the class action suit.I have been receiving Siriusxm signal occasionally since sometime in March when they turned off my signalThe radio they claim us broke works perfectly when they send the signal to my radio.I decided at one point it wasn't worth the fight so I purchased a new radio from themI stalled itCalled them to have them send the signal to my new radio and they told me that it would be a $charge to transfer radio signalsI told them no and they told me I wasn't getting the signal without paying the $They also told me that I only get three radio signal transfer then my lifetime contract was overSo I asked them to send me a copy of the contact I signed with them to show me that all if these charges were in the original contractThey wouldn't send me a copy of the contractSo they have turned the signal if to my radio twice now forcing me to buy a new radio and transfer the signal to the new radioNext time they decide to turn if f my signal they are going to tell me that I can no longer transfer their signal and that my lifetime contract I signed and paid for us no longer value In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on MrM [redacted] behalf We regret that their recent experience led to a complaint with your agency We have investigated MrM [redacted] complaint regarding being billed the incorrect amount and after reviewing his account we have been unable to determine where he believes he may have been overchargedMrM [redacted] was on a month Select subscription on radio ID [redacted] and ***; which was due to renew on December **, On December *, 2015, he was provided with a month promotional subscription for $per subscription He was charged $for radio ID ***, as there was a credit of $for unused service from the previous subscription, $for radio ID ***, as there was a $credit for unused service He also activated radio ID [redacted] and was charged $ A member of our Corporate Customer Solutions team reached out to MrM [redacted] to further discuss his concerns At his request, we cancelled radio ID [redacted] and refunded $back to his credit card As a gesture of good will, we provided a service credit of $to be used towards the future renewal of his radios on May *, Should MrM [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve MrM [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

[redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching, it was found that [redacted] complaint is regarding being contacted for solicitation purposes A member of our Corporate Solutions team contacted [redacted] to discuss her concerns We have placed her telephone number on our Do Not Call list, to ensure it is suppressed from any sales calls While we make every effort to remove phone numbers from our lists as soon as possible, it can take up to business days to completely update all of our systems Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Jo-Ann M [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalfWe regret that her experience led to a complaint with your agency After researching, it was found that her complaint is in regards to her son being contacted by telephone for solicitation purposes If you are a current or past SiriusXM subscriber; or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM [redacted] has been added to our Do Not Call list We have updated our records with [redacted] request to no longer contact telephone number ###-###-#### We would like to advise her that while we will make every effort to remove the telephone from our lists as soon as possible, it can take up to business days to completely update all of our systems During that time it is possible that her son may receive a few more calls due to campaigns still in progress Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The original contract was for a factory sattelite capable radio in a leased carIt was not an after market radioThe contract with Sirius was made via a car phone on the way to work with a Sirius sales repIt was explained to us that the membership could be transferred to another car that had a sattelite capable radioWhy would anyone purchase a lifetime membership on a factory radio in a leased vehicleFor Sirius to make the statement that it's only on the radio is absurdI settled with Sirius by splitting a transfer fee and paying $dollarsI'm years old and this will most likely be my last car and transferHowever, I would still like this kept on record because I'm certain there were other people told the same story.The person from Sirius customer relations was very helpful in getting this transfer resolvedI think the $transfer fee was a reasonable amountI also appreciate the help of the Revdex.com in resolving this matter.Regards, [redacted] radio in a lease car In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I explained to the rep that contacted me that their representative told me that they would not charge my card because it would be expired by the time it was due to be charged Because they had not charged that card as a renewal process, i.e., every months They still charged the card and she admitted that she understands why I would be mad I explained that I am not trying to get something for free I even said that I would be fine if they kept the $for a typically year service that I pay because I did use their services for that one year I had her look at my account and she admittted I have never had a renewal charge on my account...ever! I have only purchased their service on a year by year or years at a time for an amount close to $a year THat is the "value" that I put on their service and would not pay more She continued to tell me that she understands why I am upset and said she cant help me anymore because her company will not let her I originally was willing to take their service for the value that I placed on it instead of a refund However, the fact that they are unwilling to do anything disgusts me even more They are losing a customer and anyone in my family and anyone else that I can speak to The bottom line is they charged my credit card for the first payment and it was an expired card It wasn't charged prior to that every months I was told they would not charge it and they did anyway It is bad business practices and they should be ashamed of themselves on how they are treating me I asked her what would Disney do here? She said, she didn't know That's the easy answer for a company that doesn't take care of their customers Because they know what the right thing to do is in this case and she even said so In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company made no effort to restore my account or service I wasted hours of my time listening to their non-sense This is a poorly run company thatlacks integrity In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

June **, [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching, it was found that his complaint is regarding being contacted via e-mail for his son’s account A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns We advised him that we have updated our records, including his request not to be contacted via e-mail We would like to advise him we have removed his e-mail from his son’s account and that while we will make every effort to remove his e-mail, it can take up to business days to completely update all of our systems During that time it is possible that he may receive a few more e-mails due to campaigns still in progress SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns If you’d like to contact us regarding this matter, please use the information listed below Sincerely, Jo-Ann M [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint is already being handled by SiriusXM via the process to support the Consumer Resolution Program (Restitution) The Consumer Resolution Program was launched as a result of the multi-state settlement agreement SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc[redacted] ***Sincerely, [redacted] **

December **, [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf We regret his recent experience led to a complaint with your agencyAfter researching [redacted] account, it was found that his complaint is regarding a payment he states were made on his account for a Lifetime Subscription, but his service was shut off and he was advised we have no record of any payment We require additional documentation from [redacted] to investigate these payments; however, he states the bank he dealt with closed four (4) years ago.On March **, 2011, the trial subscription expired on the radio id ending in *** On this date we received a call from Mr Holland stating that his trial subscription should be good until May and he was set up on a Customer Care demo until June **, On June **, 2011, service was transferred from radio id B0CL to radio [redacted] and [redacted] requested to speak with a manager at that time as he stated he was suppose to have a year subscription On June **, 2011, he was provided with a one year subscription that was placed on a trial Documentation from May **, 2011, states that [redacted] called to verify his account and he would call back to renew No changes were made and the service continued on a trial subscription until November **, 2015.A member of our Corporate Customer Solutions team reached out to [redacted] to further discuss his concerns [redacted] stated he made a payment for a Lifetime subscription using a pre paid credit card in We informed [redacted] that upon reviewing his account, we show no payments made to his account after November **, 2010; which was for an annual subscription at a promotional rate We were unable to locate any other account, using [redacted] name and contact information, where the said Lifetime subscription payment was applied We remain interested in working with [redacted] and request that he provide us with any documentation showing that he purchased a Lifetime subscription in February 2011.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc [redacted] Sincerely,Geraldine R [redacted] SiriusXM Corporate Solutions Team###-###-#### ( [redacted] *)

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator [redacted] ***Re: Revdex.com Complaint ID [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency and have researched his account [redacted] ’s complaint regarding the transfer of his Lifetime Subscription to his new vehicle resulted from the Customer Agreement Terms and Conditions which state that Lifetime subscriptions in vehicles are non-transferable and non-refundable For permitted transfers of a Lifetime Subscription the transfer fee is currently $ A member of our Corporate Customer Relations team reached out to [redacted] and reviewed the Terms and Conditions for his Lifetime subscription We transferred his Lifetime subscription to his new vehicle and waived the transfer fee, as a courtesy, and informed him that if this vehicle is traded in, the Lifetime Subscription will not be transferred again Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: [redacted] Attention: Customer Care [redacted] ***Sincerely, [redacted] SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his experience led to a complaint with your agency After researching his account, it was found that [redacted] complaint is regarding a misunderstanding of the terms and conditions of the Lifetime Plan that he purchased on December **, as it pertains to the available channel content; after transferring his Lifetime Select subscription to a new vehicle on April **, with an XM platform On December **, 2007, [redacted] purchased a Lifetime Select Plan from SiriusXM and it was on a Sirius platform radio and he received free SXIR (Streaming music via computer) On April **, 2014, [redacted] contacted SiriusXM to transfer the Lifetime Select plan to his new vehicle with an XM platform and was not receiving all the channels that he was provided with the Sirius Platform [redacted] was upgraded at no cost to a Premier Lifetime Subscription and was informed that the change would cancel his SXIR (Streaming music via computer) On April **, [redacted] was provided with years SXIR (Streaming music via computer) at no cost and on April **, it expired leaving him with no SXIR A member of our Corporate Solutions team reached out to [redacted] via phone to further discuss his concerns As a gesture of good will, we had [redacted] SXIR reinstalledShould [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve MrSummers concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has ] this has happened before and u have to spend literally hours fighting on the phone to never achieve amythingonly a Revdex.com complaint gets anybody with even partial trainingSince they have a monopoly they refuse to update their donain databases so we can use regular email as they want our signin to be our emai vice a name or else [redacted] shop can handle [redacted] and so can [redacted] *** but not sirrusxm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint related to a misunderstanding regarding a promotional subscription he was offered We offer different platforms, based on the technology the satellite radio was built upon (Sirius, XM or SiriusXM) and that determines which subscription packages the device can receive On February **, 2017, a complementary 3-month All Access subscription was activated for [redacted] ***; which expired on May **, On May **, 2017, [redacted] purchased a Select month promotional rate subscription himself, via our online account center (our “OAC”) The Select subscription he purchased has a reduced channel lineup when compared to the All Access subscription On June **, 2017, at [redacted] request, this subscription was canceled and a refund of $was issued A member of our Corporate Solutions team spoke with [redacted] to further discuss his complaint We explained that the letter he received offering him the annual subscription at a rate of $99.00, did state in the offer details at the bottom of the page that process shown are for the Select package of audio channels and does not include the All Access package; which he was provided with during his trial We apologized for any inconvenience he experienced and thanked him for his feedback Should [redacted] have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

December **, [redacted] ***Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf We regret that his experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint relates to a refund that was issued back to a different customer with the same name when the two accounts were consolidated in errorA member of our Corporate Customer Solutions team reached out to [redacted] and apologized for any inconvenience he experienced Check***-***-***for $ was issued on December **, and sent to [redacted] *** Please be advised that the average turnaround time for refund checks to be issued is to business days Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc [redacted] Sincerely,Geraldine R [redacted] SiriusXM Corporate Solutions Team###-###-#### [redacted] **

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on *** [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After reviewing the complaint, it was found to be in regards to receiving an email regarding his account being in arrears [redacted] ’s account is on an invoice method of payment and he will receive communications based on the timing of when his invoice is generated and his payment is received Invoices are sent on the day of renewal and if payment is not received by day this will trigger SiriusXM communication to SubscribersInvoice radio service will move from active to inactive on day after renewal On December *, 2017, [redacted] ’s monthly subscription automatically renewed and an invoice was sent for $ On January *, 2018, his monthly subscription again renewed and an invoice was sent for $as December’s payment was not yet received On January *, 2018, we received a check payment for $17.60, leaving an owing balance of $ On February *, 2018, his monthly subscription again renewed and an invoice was sent for the $balance A member of our Corporate Solutions Team spoke with [redacted] to further discuss his complaint We suggested alternate methods of payment, including automatic credit card payment or switching to an annual or longer subscription term which would generate renewal notices prior to the billing date [redacted] stated that he did not wish to have a credit card on file for automatic payments We offered to provide him with an annual promotional rate subscription on invoice payment; which he accepted [redacted] was advised that an invoice will be sent for the $balance SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **