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*** *** *** *** *** ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding being charged for a subscription on a vehicle she no longer owns resulted from the automatic renewal of his subscription following his purchase of a promotional offer. Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any request for cancellation prior to July On January **, 2013, *** *** contacted SiriusXM to cancel his subscription and accepted a promotional rate subscription offer in lieu of canceling. His credit card was charged $36.60. On March **, 2013, *** *** contacted us stating he was not receiving service. At that time a refresh signal was sent and a service credit of $was provided for future service. On July **, 2013, his subscription automatically renewed at full rate and the credit card on file was charged $86.83. The subscription continued to automatically renew on a semiannual term thereafter, charging the credit card on file. On July **, 2015, *** *** contacted us to cancel his subscription and the subscription was cancelled and a refund of $for unused time was issued.A member of our Corporate Customer Relations team reached out to *** *** to discuss his complaint. We explained that subscriptions automatically renew until the customer calls us to cancel and we were unable to locate any record of a cancellation request prior to July 2015. As a courtesy, we offered him six months of service at no cost; which he declined stating he wants a full refund of all charges. We advised him that since we show no prior request to cancel service no further refunds will be issued. *** *** stated he understood, but feels he should take this higher for further guidance.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,*** ***SiriusXM Corporate Customer Relations Team###-###-#### (option *)

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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** *** account it was found that his complaint is in regards to his overall cancellation request. On November *, 2016, *** *** quarterly subscription automatically renewed, per the terms and conditions in the SiriusXM Customer Agreement. A $payment was applied to the credit card on file. On December **, 2016, *** *** called us requesting to cancel his subscription. In lieu of cancelation, he accepted a month promotional rate subscription for $and a refund of $was issued A member of our Corporate Solutions team reached out to *** *** to discuss his concernsWe explained that during the cancellation process, agents may present customers with special offers inviting them to remain SiriusXM subscribers. We apologized to *** ***, if he was left with a negative impression of our cancellation experience; as that is not our intended outcome. We offered to cancel his subscription immediately; however, *** *** stated that he would keep the service until the end of the promotional term. We informed him that a Future Deactivation Date was set for May **, and provided him with cancelation confirmation number ***. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
her recent experience led to a complaint with your agency. We have reviewed her complaint and the associated account history in detail. Our research reveals that the charge that *** *** disputes was processed by *** *** herself, via our online account center. *** ***’s vehicle came with a free month trial subscription, which began on April *, 2017. On June *, she purchased a 5-month promotional rate subscription to begin at the end of her trial. At this time, credit card ending in *** was placed on file. On July *, 2017, at the end of her trial subscription, her 5-month promotional subscription began, charging the credit card on file $29.88. On December *, 2017, at the end of the promotional rate term, her subscription automatically renewed to a full price package; which bills on a monthly term, charging the credit card on file $19.12. A member of the Corporate Solutions team spoke with *** *** and reviewed her current active subscription and explained that her subscription was purchased online with a credit card that was placed on file by herself. We further explained that her credentials to manage her account is not available to any agents in SiriusXM’s billing system. *** *** stated that it is possible that she set up service with her card; however she may have forgotten this. We provided *** *** with another 5-month promotional rate subscription, changing her payment type to invoice. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

July **, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** *** Re: Complaint#***, *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf *** ***’s rejection is in regards to a billing concern regarding her accountA member of our Corporate Customer Relations team reached out to *** *** and we were informed that she did not want to speak with SiriusXM that she wanted to share her experience. We would like to apologize for all the frustration his issue caused. Upon reviewing her account we found a total refund of $was issued and currently there are no active subscriptions listed on the account. We ask that *** *** contact us should she have any further questions or concernsSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contactinformation if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio IncTo: Cary HS*** Attention: Customer Care *** *** ** *** *** *** *** *** *** ** *** Sincerely, Charlene G***Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf
We regret that her experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint regarding charges to her credit card resulted from the automatic renewal of her subscription, in addition to the agent leaving her credit card on file in error On February **, 2017, *** ***’s contacted us requesting to cancel the subscriptions on Radio ID’s ending in *** and ***. In lieu of cancelation, she accepted a 6-month promotional rate subscription for each receiver. On March **, 2017, she contacted us to make a credit card payment for the balance. At this time, the agent left the credit card on file in error and upon her August **, renewal, her credit card was charged $for each receiver; which was refunded back to her credit card A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We apologized for any inconvenience she experienced and upon reviewing her banking statement that she provided; we requested an additional refund of $for the OD fees that occurred. Check number *** was issued on October **, Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** * *** Hello Mediator,
*** *** states that her complaint has not been resolved by SiriusXM as she states a payment for a full year of service was provided by her and her service was disconnected. *** *** requested that we correspond with her in written form via the Revdex.com Upon review of *** ***’ account, it was determined that her semi- annual subscription associated with Radio ID ending in *** (home) automatically renewed on June **, and an invoice was sent for $82.51. On August *, 2017, we received a check payment for $30.00, leaving a balance of $52.51. On August *, a $later fee was added and an invoice was sent for $59.58. On August **, 2017, Radio ID ending in *** (Chevrolet Sonic) automatically renewed on August **, for a total of $and an invoice was sent for the $balance. On August **, a credit card payment was applied for $30.00, leaving a balance of $265.57. On September **, 2017, when no further payment was received, her subscriptions went inactive for nonpayment, leaving a balance of $for her home unit and $balance for her vehicle. On September **, 2017, via our Online Account Centre, a credit card payment of $was applied to her account, her two subscriptions were reactivated and an invoice was sent for $for the service period of September **, to December **, on her home radio and from September **, to August **, in her vehicle. On September **, 2017, *** *** contacted us requesting for both subscriptions to be changed to a monthly term; which we processed and an invoice of $was sent. On September **, a credit card payment of $was applied to her account and on October *, 2017, *** *** made a payment for the remaining $via our online account center As we have been unsuccessful in continuing a conversation with *** ***, we ask that she provide us with a copy of her credit card statement showing the $payment so we can investigate into it further. Since August *, 2017, we are showing five separate payments being made for a total of $towards both receivers. As a gesture of good will, we have reactivated both her radios on a one year promotional rate subscription, for the period of October *, to October *, at no additional charge; however, a refresh signal will be required to re-establish connection. We ask that *** *** contact us via phone or email should she have any additions questions or concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

June *, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf ***
***’s complaint is in regards to an automatic renewal that charged his credit card over $200.00. He was advised the refund would be issued via check so when he received a check refund so when he received a check in the mail for $he threw it away. He is currently still waiting on his refund. A member of our Corporate Customer Relations team reached out to *** ***’s however as he was not available we spoke with his wife. We advised her that we have sent up her information to cancel the old check as they threw this out. Once this refund is placed back on her account we will process this refund of $173.05. *** *** was satisfied with the information and she has our contact number should she have any further questions or concernsSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** ***Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalf. We
regret that his experience led to a complaint with your agency. After researching *** ***’ account, it was found that his complaint related to frustration he experienced with Customer Care when attempting to inquire into the billing on his account A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. He stated he contacted Customer Care to see why his bill was so high and was treated rudely by a supervisor. We explained to *** *** that the All Access subscription he purchased online himself on November **, automatically renewed at our current rate, per the terms and conditions in the SiriusXM Customer Agreement. We explained that promotional rate subscriptions are intended for one time use only and will automatic renew at our current rates. On April **, 2017, his subscription renewed and an invoice was sent for $136.61. On April **, 2017, he was provided with a Select month subscription at a promotional rate and an invoice was sent for the $balance. As a courtesy for the inconvenience and frustration he experience, we credited the $balance for the Select 6-month promotional rate subscription. We further advised him that the representative he spoke with will receive further training. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** * *** Hello Mediator, *** *** states that his complaint has not been resolved as he had not had SiriusXM service for years and he believes his account was opened fraudulently *** *** account had an active quarterly XM Select subscription, on a Acura MDX with a Radio Id ending in ***, from June **, until it was cancelled on January *, 2017. As stated in the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. We were unable to locate any prior requests to cancel his subscription. As a result, the credit card on file was automatically charged at each quarterly renewal. Over the years, his credit card information was also automatically updated through our updater service; a service provided by our credit card processor through agreements they have with banking institutions. This process is also included in our Customer Agreement On December **, 2016, *** *** quarterly subscription automatically renewed; however, we were unable to charge the credit card on file at that time and that triggered the calls to him. In his complaint, *** *** indicated that he has moved twice over the years, so it is possible that we have a previous address on file and our records need to be updated to reflect his most current address A manager of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We cancelled his quarterly subscription associated with Radio ID ***, cancelation confirmation number *** and a refund of $was issued back to the credit card ending in ***. We realized that the amount was refunded in error; nevertheless, we refunded the $40.28. We remain interested in working with *** *** should he have any additional unresolved concerns *** *** can contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint relates to a misunderstanding regarding a promotional rate subscription she was offered In October 2015, *** *** purchased a Select monthly subscription for Radio ID ending in *** (Dodge). On December **, 2016, she purchased a Select annual promotional rate subscription for Radio ID ending in *** (Jeep) A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint; however, to date we were unsuccessful in speaking with her. We apologize for any misunderstanding as a separate satellite radio subscription is required for each receiver. We do not offer any subscriptions that cover multiple receivers. Promotional rate subscriptions are intended for a one-time use and automatically renew, at the rates in effect at the time of each renewal. We can provide *** *** with a Select annual subscription at a promotional rate for her Jeep or we can provide her with two (2) 6-month promotional rate subscriptions for $plus additional fees and taxes on each radio, and refund her the difference from the $charge on December **, 2017. We remain interested in working with *** *** ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Debra with SiriusXM contacted me and said that all of the contested charges would be removed
and my service would be deactivated until/unless I contact them to restart it and I am satisfied with this response. Thank you for your assistance
Sincerely,
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*** *** *** The Revdex.com Serving Metropolitan New York Mediator ** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding being contacted for an outstanding balance after canceling his subscription resulted from his call disconnecting before his cancelation request could be completed and the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement On August **, 2016, *** *** called to cancel his subscription; however the call disconnected before the agent could complete his cancelation request. On September **, 2015, his annual subscription renewed, however, we were unable to charge the credit card on file. On October **, 2016, *** *** subscription was cancelled, leaving a balance of $for used service A member of our Corporate Solutions team spoke with *** *** to address his concerns. We advised him as to why his subscription was not cancelled when he called. We confirmed that his subscription was cancelled and his account was credited to reflect a $balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not had the credit card number they reference for many years To say the it worked until is a complete lie!!!!!!! Just as saying this was a quarterly renewal is a complete lie I have not had there service for years! I did provide them with my address which they told me was not the one on the account as this is, obviously a fraudulent account One of the people I spoke with asked if I had spoken with one of their agents I believe this account was re-opened fraudulently by one of their agents based on that question The manager they mentioned, Brian, left me a message I returned the call and was told he was in a meeting and would call me right back, he never did Also, I received a letter from them in the mail giving me an address to mail my payment to, but it doesn't give an amount It also tells me that I continue to accrue charges until I cancel the account which is what I have been trying to do, but they refuse to close it!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I would like to add that the business' response is not totally accurate I was told by the customer service repwho reached out to me that this was a case of advertising and she would be following up with Sirius corporate to have someone look into the ads It was stated numerous times that this was advertising and they were in the wrong
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not aware of another transfer being offered. I did receive the transfer to the Jeep at no cost. (just a little side note, I had gotten a call from a Brian from Sirus last week who left a message --it was hard to undertand, other than he sent a refreshal signal to fix the problem I called about and card on file was charged $35---this alarmed me that they would charge me $for a refresh signal, when that wasn't even what I spoke to Siruis about the day before)If in fact they will allow another future transfer, I will accept a compromise.HOWEVER, I want them to understand I was misled when I purchased the subscription in 2009. I was mislead to believe there were terms and conditions for future transfers other than a $fee. This is what has me more upset than anything, the misrepresentation of what I had purchased. Nor were these terms and conditions spoken when I transfer from the radio, to the *** ***; nor when I transferred from the *** *** to the 2013. The very first time I heard of the terms and conditions was last week. I do not like being mislead, lied to or misrepresented. I am more of a principle person than anything and my complaint was to enlighten more people of my dealings. Again, I would accept the offer of a future transfer, in writing of course. Thank you***Thank you?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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June **, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf *** ***’s complaint
is in regards to a cancellation request that was not honored as he informed that he did not stay on the line to continue the cancellation. He is very upset and wants to speak with someone to address these concerns.A member of our Corporate Customer Relations team reached out to *** *** and advised him of our cancellation process. He requested to have the call pulled as he feels that he waited on the line in order to cancel his subscription. We did review the call and found that *** *** requested to speak with a manager and then stated he would call back tomorrow to have a manager cancel his subscriptionAs there were no other notes until June **, the service continued to renew per the Terms and Conditions. Should *** *** request a transcript of notes a subpoena would need to be provided. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contactinformation if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio IncTo: Cary HS*** Attention: Customer Care *** *** ** *** *** *** *** *** *** ** *** Sincerely, CharleneG***SiriusXM Corporate Customer Relations Team###-###-####(Option 3)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint was in regards to his overall cancelation experience. On May **, 2017, *** ***’s subscription was cancelled as requested and an email was sent confirming the cancelation; which contained confirmation number *** On May **, 2017, *** *** requested cancelation of his subscription and was transferred to our cancelation department in order to complete his request. However, it appears the call was disconnected during the transfer. *** *** called again regarding the cancellation of his subscription. At his request, his subscription was cancelled and an email was sent confirming the cancelation; which contained confirmation number ***. On May **, a refund of $was issued via check number *** A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. *** *** stated that he is not happy with SiriusXM’s cancellation practices as we make it difficult to cancel. We apologized that he was left with a negative impression of our cancelation experience; as this is not our intended outcome. We thanked him for his feedback and confirmed that his subscription was cancelled and a refund of $issued. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint was in regards to frustration he experienced with Customer Care while attempting to get assistance registering his account online A member of our Corporate Solutions Team spoke with *** *** and further discussed his concerns. We apologized for any frustrations he experienced. Our representatives may offer customers special service offers inviting them to remain with SiriusXM and it is not intended to pressure the customer into purchasing something they do not want. We assisted *** *** with registering his account and provided him with a $service credit for his inconvenience, should he decide to continue with service after his trial. Again we apologize that *** *** was left with a negative impression of our SiriusXM Customer Care as this is not our intended outcome. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below
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Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that her recent experience led to a complaint with your agency. After researching the account, it was found that *** ***’s complaint regarding receiving billing statements resulted from the automatic renewal of her subscription and balances owing after a service credit she was provided was used On February *, 2016, *** *** was provided with a service credit of $115.81; which was to be used towards future service on Radio ID ending on *** (Subaru). This radio was currently on a month subscription; which was due to automatically renew on May **, 2016. Upon the renewal, a prorated amount of $was deducted from the $115.81, for the service period from May **, to November **, 2016, leaving a credit remaining of $14.85. On November **, 2016, the 6-month subscription again renewed for the service period from November **, to May **, 2017. An invoice was sent dated for November **, 2016, showing the $credit and the remaining balance of $96.43. On December **, 2016, a late fee was added; bringing the balance to $and the account went inactive due to no-payment, leaving a balance of $for used service from November **, to December **, 2016. On January *, 2017, the late fee was credited and the account was removed from non-pay, restoring the account to active service and an invoice was sent for $for the service period from January **, to May **, A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. At her request we cancelled the subscription associated with Radio ID ***. Upon cancelation, a balance of $was left remaining and this amount was credited for her account to refle3ct a $balance. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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