Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her
recent experience led to a complaint with your agency. After researching, it was found that *** ***’s complaint resulted from SiriusXM’s automatic renewal policy. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Selecting an Invoice as a method of payment does not prevent the automatic renewal of the subscription. On March *, *** *** purchased a 5-month promotional rate subscription; On August *, 2017, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a quarterly term, and an invoice was sent via mail for $On August **, *** *** contacted our Listener Care department and requested to cancel her subscription, cancellation was processed and she was provided a confirmation cancellation number however she had a balance owing of $12.93. A member of our Corporate Solutions Team spoke with *** ***. We explained the automatic renewal of her subscription, invoice billing and addressed her concerns by, clearing balance owingWe placed her on a month promotional plan advised her of automatic renewal cost and dateShould *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Jo-Ann M***Sirius XM Corporate Solutions Team*** *** **

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*** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a complaint with your
agency. After researching *** *** account, it was found that his complaint is in regards to his credit card being charged for an automatic renewal of his subscription, after requesting to cancel the service. In addition, Subscribers with an annual subscription or higher receive a renewal notice, prior to the renewal of the subscription. A review of the account determined that on January *, 2015, *** *** called to cancel service on radio ID ***; which we processed immediatelyWe show no request for cancelation of his other radio ** ***; which automatically renewed on January **, 2016, charging the card on file $299.40. On January **, 2016, *** *** contacted us requesting for this subscription to be cancelled; which we processed immediately and a refund of $was issued on January **, to the credit card ending with ***. A member of the Corporate Solutions team reached out to *** *** via phone and email to discuss his concerns, but we were unable to speak with him and address his concerns. Currently there are no active devices on his account and a refund of $was issued back to his credit card on January **, 2016. If *** *** has any additional questions or concerns, we urge him to contact us using the information providedSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint relates to frustration he experienced with Customer Care when attempting to activate service. *** *** had a month trial subscription to SiriusXM for the service period from June **, to September **, 2016. On August **, a check payment for $was received and posted to his account. However, a follow on plan was not added so at the end of the trial period, the subscription was cancelled A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. However, to date, we have been unsuccessful in speaking with him. We remain interested in working with *** *** to resolve his issue and we ask that he contact our Corporate Solutions team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below
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Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his experience led to
a complaint with your agency. After researching *** *** account, it was found his complaint resulted from the automatic renewal of his subscription following his purchase of a promotional offer. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rate in effect at the time of each renewal, until the subscriber calls us to cancelOn August **, 2014, *** *** called us to cancel his annual subscription. In lieu of cancelation, he accepted an annual subscription at a promotional rate for the service period from August **, to August **, 2015. On August **, 2015, at the end of his promotional term, his annual subscription renewed at our then current rate. On August **, 2015, he called us to cancel his subscription and in lieu of cancelation, he accepted a month promotional rate subscription. On January 23, 2016, this subscription renewed to a quarterly term and our then current rate. On February **, 2016, *** *** called is to cancel his subscription, but it appears the call was disconnected prior to the agent completing his request, leaving the account active. On February **, 2016, at *** *** request, we cancelled his subscription, leaving a balance of $for used serviceA member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We reviewed the automatic renewal policy, confirmed his subscription was cancelled and informed him that we have credited his account to reflect a $balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’. We regret that her recent
experience led to a complaint with your agency. After researching *** ***’ account, it was found that her complaint is in regards to no longer being able to use her Stiletto as a portable radio. She is requesting for a refund of a replacement radio A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. We informed her that we will have a Starmate with a portable speaker dock sent to her. We would like to advise *** *** that her orders have shipped and will be delivered on November **, 2016. Should *** *** have any further questions or concerns, we ask she contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:I am waiting for the radio and sound box via the USPSI will get back to you when I receive it. Thank
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** ***. We regret that his experience
led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding charges to his credit card resulted from the automatic renewal of his subscription following the purchase of a promotional rate subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rate in effect at the time if each renewal until the subscriber calls us to cancel. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriberOn May **, 2015, *** *** began service with a 6-month Select subscription at a promotional rate, the balance paid with a credit card that was left on file for future renewals. A confirmation email was sent to *** *** on May **, detailing the terms of the renewal and advising him of upcoming monthly credit card charges. On February *, 2016, *** *** called us requesting to cancel his subscription; which we processed immediately and issued a refund of $for unused service. At this time an additional refund of $was provided, as this amount combined with the $reflects the total charge of $from January **, A member of our Corporate Solutions Team reached out to *** *** regarding his concern. We reviewed the automatic renewal policy and explained that unless we are contacted, we have no way of knowing if a device is not receiving our signal. We informed him that as a gesture of good will, we will issue a refund for the $charge from December **, 2015. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

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*** *** ** *** *** *** *** ** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf. We
regret that her recent experience led to a complaint with your agency. We have reviewed *** ***’s complaint; however we require additional details and have been unsuccessful in contacting her after numerous attempts. In the complaint form submitted to us* *** *** mentions SiriusXM charged her for two vehicles; one of which was not hers. We reached out to *** *** via phone and email requesting for her to contact us so we can further discuss her complaint. To date, we have not heard back. We remain interested in speaking with *** *** and we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They told me the same thing last time I opened a complaint with the Revdex.com and I got mail from them within months They are lying! It's a computer database and someone out there has the ability to remove my name from it! This is a violation of my privacy and I signed NOTHING giving them permission to even know who I am So remove my name and all of my contact information immediately!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** ***’ account, it was found that his complaint relates to a miscommunication regarding a promotional subscription he was offered. A member of our Corporate Solutions Team reached out to *** *** to discuss his complaint. There are different platforms based on the technology his satellite was built upon (Sirius, XM or SiriusXM) and that determines which subscription packages his device can receive. *** *** previous device was activated with the Sirius Select programming and upon the transfer of this subscription to his new radio; which is an XM device, he would need to upgrade from a Select package to an All Access package to obtain the programming he is requesting. As a onetime courtesy, we upgraded his current XM Select semi-annual package to the XM All Access package at no additional costShould *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her recent experience led
to a complaint with your agency. After researching *** ***’s account, it was found that her complaint is in regards to a trail subscription she was provided along with the transferability of her promotional rate subscription from her old vehicle to her new vehicle. Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscriptions paid in advance towards subscription costs on the new vehicle. On February **, 2016, *** *** called to transfer the remaining promotional rate subscription from her Radio ID ending in *** (Cruze) to the Radio ID ending *** (Malibu); as the Cruze was sold. The Radio ID ending in *** was cancelled, resulting in a credit balance of $for services paid in advance. *** *** was then advised that Radio ID *** was currently activated on a trial subscription. As we were not yet notified by the dealer, the current trial subscription was on a month trial for the dealership; which was the reason her trial was cancelled and she lost service. On May **, 2016, *** *** was provided with an All Access annual; subscription at no cost, as she was advised by a previous agent that her trial service would be valid until April A member of our Corporate Solutions Team reached out to *** *** to further discuss her concerns. *** *** stated that her issue was previously resolved, but she could not understand why her previous service could not have been added to the trial. We explained both the agent and system limitations, based on what she had requested. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information listed below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is regarding a charge to his credit card following the automatic renewal of his subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the time of each renewal, until the subscriber calls us to cancel. We show no request for a cancelation of his subscription until April **, *** *** purchased a 2-year subscription for Radio ID ending in *** (Honda CR-V) and Radio ID ending in *** (Toyota Tacoma) in 2009. Both subscriptions continued to renew on a year basis charging the credit card on file ending in ***. The latest renewals occurred on March **, for the Honda charging the credit card on file $and the subscription on the Toyota automatically renewed on April **, charging the credit card $546.45. On April **, 2017, *** *** contacted us requesting to cancel the subscription associated with the Toyota; which we processed and a refund was requested. At this time *** *** provided us with the credit card number ending in to issue the refund to. Due to the charge being applied to credit card ending in ***, the refund was rejected and a check number *** was issued. On May **, 2017, *** ***’s contacted us requesting to cancel the subscription associated with the Honda, which we processed and a refund of $was issued via check number ***. A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. We confirmed that check number *** was received and advised him that a refund for $was issued on May *** via check number ***. We informed *** *** that a Do Not Call request was already in place on his account and we have further updated his account with a Do Not Mail request. We explained that while we make every effort to honor his request as soon as possible, please allow up to days for the request to take effect. Also, your Do Not Mail preference setting will expire in years from the date of the request. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** *** ** ***
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*** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** ** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** * *** ***’s
behalf. We regret that their recent experience led to a complaint with your agency. After researching their account, it was found that *** * *** ***’s complaint is in regards to the automatic renewal of their subscription. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Invoice payment does not prevent automatic renewal from occurring On July **, 2017, a 5-month promotional rate subscription was purchased for Radio ID ending in *** and payment type was changed to Invoice billing. On July **, 2017, an email was sent confirming the transaction; which included automatic renewal information. On December **, 2017, at the end of the promotional rate term, their subscription automatically renewed to a full price package which bills on a quarterly term and an invoice was sent for $56.64. On December **, 2017, we received a request to cancel the subscription; which we processed, leaving a balance of $for used service. This amount was credited to reflect a $balance A member of our Corporate Solutions Team reached out to *** * *** *** via phone and email to ensure their concerns have been addressed; however, we have been unsuccessful in speaking with them to date. We would like to advise *** * *** *** that if they have any additional questions or concerns, they can contact the Corporate Solutions Team utilizing the information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** * *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com, after filing the compliant yesterda, the second call lasted hours and ended when I was hung up on for the second timeI called back and finally spoke to AmyShe was able to cancel my account without ever placing me on hold within minutesHad I spoken to her the first
call I could still be a customerUltimately, the issue has now been resolved thanks to one capable person.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I HAVE SPOKEN WITH ONE OF THEIR AGENTS SINCE FILING THIS COMPLAINT WHICH ENDED UP IN A GOING NO WHERE CONVERSATION. THERE WAS NO MISUNDERSTANDING IN MY SUBSCRIPTION, ONE FULL YEAR SUBSCRIPTION I PAID FOR 2017-2018 IS MISSING AND THEY DISCONNECTED MY SERVICE AND WHEN I HAD IT RECONNECTED THEY HAD RISEN THE SUBSCRIPTION OVER NIGHT AND TRIED TO CONVINCE ME THAT THE PRICING AND SUBSCRIPTION WAS THE SAME AS I HAD IN THE PAST, IT WAS NOT!!!!I INFORMED THE COMPANY IN THE FUTURE TO ONLY CORRESPOND WITH ME IN WRITTEN FORM THROUGH THE Revdex.com ORGANIZATION
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding credit card charges for his subscription after requesting cancellation resulted from his calls disconnecting before his cancelation request could be completed and the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement On September **, 2016, *** *** purchased a 6-month promotional rate subscription for Radio ID *** (Toyota Tacoma) via our Online Account Center, placing credit card *** on the account for future renewals. During that transaction subscribers are presented with automatic renewal information and after purchasing, subscribers are sent an email confirming the transaction which includes automatic renewal information. On March **, 2017, *** *** contacted us to cancel his subscription, in lieu of cancelation; he accepted a 5-month promotional rate subscription and an email was sent confirming the transaction; which included automatic renewal information. On August **, 2017, at the end of the promotional rate term, his subscription automatically renewed to a prorated full price package; which bills on a quarterly term; however, we were unable to charge the credit card on file. On September *, 2017, when no payment was received, his subscription went inactive due to non-pay, leaving an owing balance of $for used service. On September **, 2017, his credit card information was automatically updated for us through our updater service. On September **, 2017, a payment of $was applied to the credit card on file ending in ***, bringing the account current and his subscription was reactivated, leaving a balance of $27.18; which was applied to the credit card on file. On September **, 2017, *** *** contacted Customer Care in requesting for another 6-month promotion and the call was disconnected. No changes were made to the account at this time On October **, 2017, his quarterly subscription again renewed, charging the credit card on file $57.59. On October **, 2017, at *** ***’s request, his subscription was cancelled and he was refunded the full $charge from October **, 2017. A member of our Corporate Solutions Team reached out to *** *** to review his account. We reviewed the automatic renewal policy, confirmed his subscription cancellation and the resulting refund. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** ** *** Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalfWe regret that
his experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding his account being updated with another subscriber’s information resulted from agent error when carrying out an account consolidation A member of our Corporate Solutions team reached out to *** *** to further discuss his concerns. After reviewing his account it was determined that due to an agent error on August **, 2016, his account was consolidated with another subscribers in error. We explained to *** *** that his personal information was not provided to any other subscriber and apologized for the error that occurred. We informed *** *** that his account information has been corrected and for his inconvenience, we provided him with a 6- month All Access subscription on his Jeep Wrangler; which will begin on November **, when his current trial subscription ends. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **