Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not accepted the offer made to me by SiriusMy reason is simple: when I bought the radio kit at full price I was told by the salesperson I was speaking with that I would pay $every months for the duration of my subscriptionIt was never told to me that this pricing was a promotional offerBefore hanging up the phone I even reviewed the terms, for my clarification, that this was indeed what I would be payingThis is why the recorded call is the key to all of this, but for some reason Sirius is not even listening to that phone call to honor the sales pitch that I was offered that day.I am willing to compromiseI am willing to accept this matter as resolved only if Sirius not only gives me what they have offered as stated in this complaint, but they refund me for the vehicle kit that I had purchasedI would not have purchased that kit had it been told to me by the salesperson that works for Sirius that it was a promotional offerTherefore, what I agreed to in that phone conversation is not what I am receivingIt was deceptive and unethicalI even offered to mail back the vehicle kit to them (postage paid by Sirius) if they refund me the price of the kit. I feel that is a fair resolution, considering what I should actually be getting is $every months, for the lifetime of my subscription, like I had agreed to in the first place, the sales pitch that was offered to mePerhaps the Revdex.com can listen in on that phone conversation, because Sirius is too nervous about letting me hear it for some reason?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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* Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf. We regret that
her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint concerning the continuation of her subscription following a request for cancelation on November *, resulted from the call disconnecting prior to the agent being able to complete the request. On November **, 2017, we received a written request for cancelation of the subscription; which was processed immediely and the account was credited to reflect a $balance. On April **, 2017, we received a check payment in that amount of for a Select 6-month promotional rate subscription to being on May *, 2017, at the end of her complimentary trial subscription. On November *, 2017, at the end of the promotional rate term, her subscription automatically renewed at our then current rate and an invoice was sent for $127.26. That same day, *** *** requested cancelation of the subscription; however, the call disconnected prior to the Listener Care agent being able to complete his request. As a result, the subscription remained active. On November **, 2017, we received written request for cancelation; which was processed immediately, leaving a balance of $for used service. This amount was credited to reflect a $balance A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We confirmed with her that her subscription has been cancelled and her account was credited to reflect a $balance. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** *** *** Hello Mediator, *** *** states that she will not consider this complaint to be resolved until she receives written confirmation that her account is closed and her balance is zero As previously stated, at *** ***’s request we cancelled the subscription associated with Radio ID 744K. Upon cancelation, a balance of $was left remaining and this amount was credited for her account to reflect a $balance. On March *, 2017, we sent an email to *** confirming that these steps were completed. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to the transferability of his Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased in 2007, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock and play receiver, or whether it is first associated with a receiver installed by an automaker or automotive dealer Lifetime Subscriptions first associated with, or subsequently transferred to, a receiver installed by an automaker or an automotive dealer in a vehicle, are non transferable, except in the event the original receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective. A Lifetime Subscription associated with a home, portable, or dock & play receiver is transferable from one such receiver to another, up to a maximum of three (3) times. For each permitted transfer of a subscription, a transfer fee will be charged. A member of our Corporate Solutions Team reached out to *** ***. We reviewed the terms and conditions for the Lifetime Subscription he purchased in 2007. As a final courtesy, we transferred the Lifetime Subscription from his Radio ID ending in *** to his Radio ID ending in ***, with a $fee. We informed him that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in ***. Should he have any further questions or concerns, we ask that he contact us utilizing the information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrSeratt’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:My complaint does not involve an improper action against meindividuallyIt involves discrimination against a whole class of customers onthe basis of their personal tastes and lifestyleThe company needs to respondin an appropriate way to the strong complaints of myself and many othercustomersIn general, the company cannot resolve these complaints on anindividual basisIn the absence of voluntary action by the company I feel thatintervention by the FCC or further lawsuits by the states attorney general willbe required.An article in the Wikipedia Free Encyclopedia on the XMmerger states “On June **, 2008, FCC Chairman Kevin M*** told the WashingtonPost that he had decided to approve the XM-Sirius Merger after the companiesagreed in the previous week to concessions intended to prevent the new companyfrom raising prices or stifling competition.”These concessions are not working as intendedTransferringa channel from satellite broadcast to online service is not just inconvenient.It can result in a huge increase in cost depending on the person’s life styleand musical tastesThis violates the intent of the concessions that were thebasis of approving the merger between XM and SiriusThe company has eliminatedthe cost of providing Escape through satellite broadcast and put the cost onthe customer through their cell phone serviceThe problem is as follows.Satellite radio provides unlimited listening time for ayearly cost of $using a receiver installed in the carNo additional equipmentis requiredThe music comes on automatically when I start the carListeningonline requires a cell phone connected to the auxiliary port of the car radio anda charger to make sure the battery does not run out. This is inconvenient and goes against thetrend of states restricting the use of hand held devices for safety reasons.Some customers may already have a cell phone service with enough GBs to coverlistening to satellite radio depending on how much time they spend driving.Other customers might have to pay $20/month for an additional 3GBThis wouldincrease their costs by $240/yearSince my life style does not require having internetaccess by cell phone the additional cost to me would be prohibitiveI have an*** GoPhone that costs me about $15/monthFrom talking to Verizonwireless I would need to spend $100/month for a 3GB serviceThis is anincrease of $1020/year.The company’s response to my complaint is that theirCustomer Agreement gives the company the sole right to decide what channels andtype of music to provideMy position is that the decision as to what channelsand type of music should be provided ultimately rests with the customers notthe companyThe company wants to have the power that comes with being amonopoly but still have all the rights that come with being a private companyoperating in a competitive environment.Sirius XM is a public utility that was granted monopolystatus in return for concessions intended to protect the rights of thecustomers in the absence of competition with other companiesAs a monopoly thecompany has a responsibility to provide service under reasonable terms and conditionsto all people and all musical tastes and lifestylesThe company has failed todo thisThe channel lineup is very unbalanced (for example ROCK channels)Thecompany never informed its customers that it intended to remove channel Escapefrom satellite broadcastI did not know about this until the decision was castin concreteThe company did not know about my wishes or the impact this wouldhave on me before making this change.I feel that the Customer Agreement needs to be rewritten tomake sure that all customers are informed in advance of plans to eliminate anychannels from the satellite broadcastsProcedures are needed to make sure thatall customers have an opportunity to express their wishes and point outproblems before any decisions are madeI feel that the only valid reason foreliminating a channel from the satellite broadcast is lack of interest bycustomersBy the company’s own admission there have been numerous strongcomplaints about eliminating Escape.In order to better understand the problems I requested thatthe company provide me with a copy of the concessions that were made by thecompany in and also provide data on the number of customers who listen toeach of the channelsThe company has ignored my request for this information.I have stopped listening to satellite radioI am notwilling to continue paying for a service that is not providing what I wantCancelingmy membership will result in loss of use of the receiver I had installed in mycar at a cost of $I have not yet cancelled my membership so that I can getinformation needed to try to resolve my complaint through the Revdex.com and to filefurther complaints with the FCC and the Attorney GeneralI am continuing myservice under protestMy temporary continuation of service does not constituteacceptance of the terms of service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching, *** *** complaint regarding being contacted by SiriusXM resulted from an outstanding balance on his account for the automatic renewal of his quarterly subscription. In addition, subscribers are required to verify account information to ensure the security of their personal information as well as ensure that the correct information is being updated On June **, 2008, a quarterly subscription was activated on radio ID *** (Acura MDX)A credit card ending in *** was placed on the account for future charges. The quarterly subscription continued to automatically renew, per the terms and conditions in our Customer Agreement. The credit card information on file was updated via an updater service from our merchant processor. On December **, 2016, the quarterly subscription automatically renewed, however, we were unable to charge the credit card on file; which is the reason we reached out to *** *** A member of our Customer Solutions Team reached out to *** *** on December **, 2016, to further discuss his complaint. We informed him that it is SiriusXM policy to verify account information for security purposes. *** *** provided us with his current address; to which we advised him was not the address we had on file. At this point *** *** stated that we only wanted his information to bill him and requested to speak with a manager. We informed him that we would have a manage reach out within 24-hours. Our attempts to further speak with *** *** have been unsuccessful. We remain interested in speaking with *** *** and have provided him with our contact information to reach out to us SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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Hello Mediator, *** *** states that his complaint has not been resolved as he received no explanation of how the taxes and fees are computed A member of our Corporate Solutions Team reached out to *** *** and advised him of the complete breakdown for the promotional rate package he was offered. He was provided with the amount for the Music Royalty Fee along with the breakdown for the Communications Services Tax (CST) in the state of Florida. *** *** can also visit the Florida state taxation website (***) for more detailed information on what the Florida taxes are for. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrFitzpatrick’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s
behalf. We regret that her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint regarding charges to her credit card resulted from the automatic renewal of her subscription, combined with her call disconnecting before her cancellation request could be completed. On January **, 2016, *** ***f called to cancel her subscription; however her call was disconnected before she could be transferred to the correct department. As a result, her subscription remained active. On November **, the subscription automatically renewed and the credit card on file was charged $218.55. On December **, 2017, *** *** requested that her subscription be cancelled, which we immediately processed and a refund was requested. On January *, 2018, the refund of $was issued to the credit card on file A member of our Corporate Solutions team reached out to *** *** to discuss her concerns. We apologized for any inconvenience this experience may have caused her as we show no documentation for cancelation prior to January 2016. We reviewed the automatic renewal policy, confirmed her subscription cancellation and the resulting refund. We informed her that we have requested a refund for the remaining $17.96; which was issued on January *, 2018. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** ** *** *** *** *** *** Hello Mediator, *** * *** *** state their complaint has not been resolved as they feel SiriusXM needs to be stopped of automatic renewal. Automatic renewal is a standard point of sale disclosure for SiriusXM and is explicitly covered in the SiriusXM Customer Agreement. Auto renewal is the current business practice for SiriusXM; while we understand *** *** ***’s desire to have this process changed we have no current plan to update SiriusXM’s terms & conditions. Upon their purchase of a 5-month promotional rate subscription on July **, 2017, the payment type was changed to invoice billing. Invoice payment does not prevent automatic renewal from occurring. On July **, an email was sent confirming the transaction; which included automatic renewal information. As there is no current active subscriptions and their account is at a $balance, the immediate case at hand has now been resolved. Should *** * *** *** have any further questions or concerns, they can reach out to us utilizing our contact number below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** *** ** *** *** ***
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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that her recent experience led to a complaint with your agency. We have investigated *** ***’s complaint regarding an unauthorized renewal and found that it resulted from an agent error adding a Stand Alone Internet Radio subscription to her account in error In July 2015, *** *** purchased a Select 5-month promotional rate subscription for her Audi A4. This subscription has been automatically renewing on a quarterly term since the end of her promotional rate in December 2015. On July **, 2016, *** *** claims she contacted us to cancel her subscription and was offered a promotion which included Internet Radio combined with her already active subscription in her vehicle; which she accepted. At this time the agent provided her with a fee month of Internet Radio and made no further changes to her subscription. On August **, 2016, at the end of the free month, her Internet Subscription automatically renewed to a self-pay monthly subscription charging the credit card on file. Her monthly Internet subscription and quarterly Select subscription continued to renew until November **, 2017, when we received a call requesting to cancel both subscriptions; which we processed A member of our Corporate Solutions Team spoke with *** *** who stated that she requested for service to be cancelled and was offered a promotional rate subscription; which included service in her vehicle as well as internet streaming and she realized she was being charged separately for each. We informed *** *** that we would refund $back to her via check, as the credit card charged is no longer valid. We advised her that refund checks may take 7-business days to process. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

March **, The Revdex.com Serving Metropolitan New York Mediator ** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led
to a complaint with your agency. After researching *** *** account, it was found that his complaint relates to a promotional offer he received in the mail to the upcoming renewal of his active subscriptionOn April *, 2015, *** *** accepted an annual subscription at a promotional price. He requested at that time to have the auto renewal removed. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. A Future Deactivation Date (FDD) was set for April 6, to prevent automatic renewal of his subscription. On March 14, 2016, when *** *** called requesting to apply a promotional offer he received, our agents were unable to process his request at that time without disrupting his current subscriptionA member of our Corporate Solutions team reached out to *** *** to discuss his concerns. We offered to honor the promotion he received and he was advised to call back at the end of his current promotional subscription, as our systems do not permit a promotional rate subscription to renew to another promotional rate subscription as they are only intended for single use. *** *** stated he would contact us back prior to April 6, to have the promotional rate applied to his subscription. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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* Hello Mediator, Thank you for contacting Sirius XM on *** ***’s behalf. We regret that
her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint is regarding the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Subscribers are informed of automatic renewal when purchasing their subscription and those subscribers with an annual subscription or higher receive a renewal notice, prior to the renewal of the subscription On November **, 2013, *** *** purchased a 3-year Select audio and Internet Radio subscription. On November **, 2016, her subscriptions automatically renewed, per the terms and conditions, charging the credit card in file $819.67. On December **, 2016, her subscription was cancelled at her request and a refund of $was issued for unused service A member of our Corporate Solutions team reached out to *** *** to further discuss her complaint. We reviewed the automatic renewal policy and confirmed that her subscription was canceled and we issued a refund for $23.95, as this amount combined with the $previously refunded reflect the total charge from November **, 2016. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar serviceWe have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

November **,
2015*** *** *** *** *** *** *** ***
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*** *** *** *** *** * ***Hello
Mediator,Thank you for contacting Sirius XM on *** ***’s
behalf. We regret that her
recent
experience led to a complaint with your agency. After researching, it was found that *** *** complaint relates to
a refund that was issued back to her, but then voided as the check she received
was cancelled and a manual check reissued to *** ***, who purchased the
subscription on December **, 2014.On December **, 2014, *** *** contacted us to purchase a six month promotional rate subscription on
radio is J20B; which he stated was a gift for his girlfriend At this time he updated the account with the
credit card ending in ***. A confirmation
email was sent to ***; which was the
email address on file, on December **, detailing the terms of the renewal
and advising him of the upcoming credit card charges. On June **, 2015, the service renewed, per
our terms and conditions in our customer agreement, charging the credit card on
file $102.44. On this date, *** ***
contacted us to cancel the subscription and remove the credit card on
file. Due to the credit card being
removed, the refund of $was issued via heck number *** on July *, and sent to the address on file. On July *, 2015, we received a RevDex.com complaint on behalf of *** *** as his refund was not
received. At this time check number *** was voided and a manual replacement check was
reissued to *** ***.A member of our Corporate Customer
Solutions team spoke ** *** *** and reviewed her concerns with her. We requested for her to send a copy of her
banking statement showing it was her card that was charged; which she stated
she could not do as it was a joint account with *** ***; which no longer
exists. At this time she requested to
speak to a supervisor and a call back was requested. We have made several more attempts to reach
out ** *** *** and have not received any response to date. We remain interested in working with *** *** and ask that she reach out to our Corporate Solutions team.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s
concerns. If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc
*** *** ** ***
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*** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A representative called me on the phone During that conversation she verbally agreed to cancel my service and bring my balance to zero She stated that she would send e-mails confirming that the account was closed and that my balance was zero The e-mails that I received did not confirm what we talked about I will attach the e-mails A day or two ago I received a bill dated 2/**/ This bill says that I owe a past due amount of $ I don't know what any of this means I will consider this matter resolved when I receive written confirmation that my account is closed and my balance is zero I do want to point out that the way they have attempted to resolved this while trying to extort more money from me is exactly why I made the complaint in the first place.Thank You for your attention to this matter.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

March **, *** *** *** *** *** *** *** ***
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* *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it was found her complaint is regarding the transferability of her Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscriptions were purchased, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play Receiver, or whether it is associated with a Receiver installed by an automaker or an automotive dealer. A member of our Corporate Solutions team reached out to *** *** to further discuss her concerns and we spoke with her husband. We reviewed the Terms and Conditions for his Lifetime subscription. When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable. We transferred his Lifetime subscription to their new vehicle, as a courtesy, and informed him that if this vehicle is traded in, the Lifetime Subscription will not be transferred again. Should *** ** *** *** have any further questions or concerns, we ask that they contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding his credit card being automatically charged resulted from the automatic renewal of his subscription, per the terms and conditions in the SiriusXM Customer Agreement, along with *** *** leaving his credit card information on file for future charges when he purchased a promotional rate subscription and completed a payment himself in our Online Account Center On July **, 2015, *** *** visited our website, *** and activated a 6-month promotional rate subscription via our Online Account Center (our “OAC”) making a payment for $28.46, leaving his credit card on file for future charges. An email was sent confirming his transaction; which also included automatic renewal information. On January **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package; which bills on a monthly subscription, charging the credit card on file $on this date and again in February **, 2016. On February **, 2016, *** *** contacted us requesting to cancel his subscription. In lieu of cancelation, he accepted an All Access 6-month promotional rate subscription and his credit card was charged $40.46. An email was sent confirming his transaction; which included automatic renewal information. On August **, 2016, at the end of the promotional rate term, his subscription renewed to a full price package; which bills on a quarterly subscription charging his credit card in file $67.55. On November **, 2016, his quarterly subscription again renewed, charging the credit card on file $68.31. On December **, 2016, *** *** called us requesting to cancel his subscription; which we processed immediately and a refund of $was issued for unused service A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We attempted to review his account and explain the charges; however, *** *** stated that if we were not going to provide a full refund the Revdex.com would deal with this issue and disconnected the call. We would like to advise him that upon the purchase of his Select 6-month promotional rate subscription on January **, 2015, he would have been required to read the terms and conditions in order to complete the purchase he made himself online. As well a confirmation email was sent to *** following this transaction and another email was sent on February **, 2016, when he accepted another promotional rate subscription in lieu of cancelling. *** *** was issued a refund of $for unused service and no further refunds will be issued and his subscriptions automatically renewed per the terms and conditions in the SiriusXM Customer Agreement SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

February **, *** *** *** *** *** *** *** ***
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding the increase in price of her subscription resulted from the automatic renewal of her promotional subscription which renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. In addition, the promotional rate subscriptions she has been provided are intended for one-time use and automatically renew at current rates. On December **, 2014, *** *** purchased a month Select promotional rate subscription and payment was made via credit card. An email was generated confirming her transaction, which also included automatic renewal information. On May **, 2015, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged $55.32. On May **, 2015, *** *** downgraded her subscription to a lower priced Mostly Music quarterly subscription and a refund of $was issued. An email was generated on this date confirming her transaction, which also included automatic renewal information. On August 11, 2015, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged $40.56. On August 22, 2015, *** *** called us requesting to cancel her subscription. In lieu of cancelation, she accepted another month Select promotional rate subscription and a refund was issued for $9.82. On January **, 2016, the subscription again automatically renewed to a quarterly term at standard rates and the credit card on file was charged $48.62. *** *** called us on February 11, 2016, to cancel her subscription and a refund of $was issued for unused service. A member of our Corporate Solutions Team reached out to *** *** regarding her concerns. We reviewed the automatic renewal policy and explained that subscriptions renew at current rates. We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal. As a gesture of good will, we offered to reactivate her subscription on a 6-month Mostly Music promotional subscription and provide her with a $service credit towards the balance, but she declined stating that she does not need the service. Should *** *** have any further questions or concerns, we ask that she contact us utilizing the information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her recent experience led to a complaint with your agency. After researching, it was found that *** *** complaint is regarding being contacted for solicitation purposes. We have updated our records with *** *** request not to contact her with solicitations. We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to business days to completely update all of our systems. During that time, it is possible that she may receive a few more calls due to campaigns still in progress. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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*** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding charges for the Hyundai Sonata resulted from the automatic renewal of her subscription. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any records of a cancellation request prior to January On December *, 2015, *** *** 6-month subscription renewed, leaving a balance of $107.56. However, we were unable to charge her credit card at that timeOn December **, 2015, the subscription went inactive for non-payment, leaving a balance of $for used service. A $late fee was added on January *, 2016, bringing the balance to $21.11. A credit card for $was received on January *, 2016, bringing the account current and her subscription was restored to active status, leaving a balance of $for the service period from January *, to June *, and a credit card payment was received for this amount. On January **, 2016, she contacted us requesting for cancelation of her subscription; which we processed immediately and issued a refund of $for unused service A member of our Corporate Solutions Team reached out to *** *** to discuss her concerns. We confirmed that her subscription was cancelled and informed her that as a gesture of good will, we will issue an additional refund for $10.00. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)