Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIt is unfortunate that I was forced to waste my time and the time of the Revdex.com in order to get a satisfactory resolutionI was forced to argue with several customer service personnel over several days to no avail until the Revdex.com got involved I believe that Siriuses subterfuge and delaying tactics in order to dissuade customers from receiving refunds of money that was charged to their accounts through deceitful practices
Sincerely,
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Hello Mediator, *** *** states her complaint has not been resolved as the second radio she received does not work. She states she was advised to place the antenna outside, but that did not work and she considers this a safety hazard A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. *** *** stated the second radio we sent was not working either. We inquired as to where she had the radio and antenna located, to which she advised us that the antenna was on a book shelf. We informed her that the antenna needs to be placed where it will have clear view of the sky so the satellite signal will not be blocked. *** *** took the radio into another room and once she placed the radio in the window, her radio updated. She then advised us that she wants the radio in a different room and needs to get the antenna situated. *** *** contacted us back and stated that she cannot get the receiver to update in another room. She will be receiving another receiver on the *** and she will try that antenna to see if it works. She advised us that she will contact us back upon receiving her next order. *** *** is aware that we remain interested in working with her and she has out contact information SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** *** ** ***
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*** Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I never agreed to automatically renew and made it very clear that I only wanted a one time renewal at the very discounted rateFurthermore, I DID contact them back by email because they used the excuse they could not reach me through my daytime phone number which is my work number and was reported and recorded in my complaint correctlyThank you for interceding on my behalf; I was getting nowhere on my own
Sincerely,
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that her experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint is in regards to the transferability of her promotional rate subscription from her old vehicle to her new vehicleDue to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscriptions paid in advance towards subscription costs on the new vehicle. In addition, Check No***, in the amount of $44.47, was issued on September **, A member of our Corporate Solutions Team spoke with *** *** to further discuss her complaint. We again explained to *** *** that due to system limitations, we are unable to transfer the remaining term of the subscription as a follow on subscription. However, the current credit of $for unused service would be applied towards subscription costs on her new vehicle; which is currently on a trial subscription until December **, 2017. We also advised *** *** that Check No***, in the amount of $44.47, was issued on September **, 2017; however, our bank shows the check was not cashed. In lieu of the check refund, we placed the $back on her account to be used towards future service. As a gesture of good will, we also provided her with an additional service credit of $for her inconvenience. We advised *** *** that the All Access audio subscription will continue after her trial and she will not accrue any charges until December **, as the credit on her account will cover the cost of this service. *** *** was advised that on December **, 2018, her subscription will automatically renew and she will receive an invoice for the balance once her remaining service credit is drawn on. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***‘s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’ behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding being charged for a subscription on a vehicle he no longer owns resulted from the automatic renewal of his subscription. Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any request for cancelation prior to January **, On May **, 2017, *** *** purchased a 6-month promotional rate subscription via our Online Account Center and made a payment, leaving his credit card on file for future renewals. On December *, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file $18.80. On January *, 2018, his monthly subscription again renewed, charging the credit card $18.21. On January **, 2018, *** *** contacted us requesting to cancel his subscription; which we processed immediately and a refund of $was issued for unused service A member of our Corporate Solutions Team spoke with *** *** regarding his concerns. *** *** stated that he was under the assumption that the dealer would deactivate the subscription on the Dodge Ram. As a gesture of good will, we requested a refund of $back to the credit card on file. We advised *** *** to allow 3-business days for the refund to be processed. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’ concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his experience led to a complaint with your agency. After researching his account, it was found that *** *** complaint is regarding a misunderstanding of the terms and conditions of the Lifetime Plan that he purchased on December **, as it pertains to the available channel content; after transferring his Lifetime Select subscription to a new vehicle on April **, with an XM platform. On December **, 2007, *** *** purchased a Lifetime Select Plan from SiriusXM and it was on a Sirius platform radio and he received free SXIR (Streaming music via computer). On April **, 2014, *** *** contacted SiriusXM to transfer the Lifetime Select plan to his new vehicle with an XM platform and was not receiving all the channels that he was provided with the Sirius Platform. *** *** was upgraded at no cost to a Premier Lifetime Subscription and was informed that the change would cancel his SXIR (Streaming music via computer). On April **, *** *** was provided with years SXIR (Streaming music via computer) at no cost and on April **, it expired leaving him with no SXIR A member of our Corporate Solutions team reached out to *** *** via phone to further discuss his concerns. As a gesture of good will, we had *** *** SXIR reinstalledShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrSummers concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, *** *** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her recent experience led to a
compliant with your agency. After researching *** *** account, it was found that her complaint is regarding charges to her credit card following the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel On January **, 2015, *** *** purchased an All Access 6-month promotional rate subscription. On July **, 2015, at the end of the promotional rate term, her subscription renewed to a full price package which bills on a quarterly term, charging the credit card on file. Her subscription continued to renew on a quarterly basis charging the credit card on file. On November **, 2016, *** *** called us to cancel her subscription and a refund of $was issued for the last charge on October **, A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. *** *** stated that she sold the vehicle that the radio was installed in back in 2015. We asked *** *** if she could provide us with documentation showing she sold the vehicle in 2015; which she advised us she would fax in. To date we have received no fax and our attempts to further contact her have been unsuccessful. We remain willing to work with *** *** and wait for her to fax the documentation needed. Should *** *** have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that her experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint relates to frustration she experienced with Customer Care when attempting to resolve a billing issue A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint, *** ***’s billing issue was previously resolved and we apologized for her dissatisfaction and the negative customer service she experienced. We do not condone agents ending calls prior to the customer’s issue being resolved and advised her that this will be investigated further. We would like to advise *** *** that if she has any additional questions or concerns, she can contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below
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Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** *** *** *** *** *** *** *** *** Hello Mediator, *** *** stated her complaint has not been resolved as the response that SiriusXM provided to the Revdex.com does not align with an email response that she was provided. She states she was told she would receive a refund; however, upon checking her credit card statement no refund was received. A member of our Customer Solutions Team reached out to *** *** via phone and email to further discuss her complaint. To date we have been unsuccessful in speaking with her. On January **, 2017, we contacted *** *** via email, which she attached to her complaint, advising her that we do not offer any subscriptions that cover multiple receivers we offered her deeply discounted pricing on her second receiver. We advised her that if she accepted two 6-month promotional rate subscriptions that there would be a refund pending for unused service from the payment she made on December **, 2016. We requested for her to contact us so we could move forward with a resolution; however, we were unsuccessful in speaking with herWe remain interested in working with *** *** and we ask that she contact us if she is interested in accepting our offer SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

July **, 2015 The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ***, *** ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent experience led to a
complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding credit card charges resulted from the automatic renewal of his subscription per the terms and conditions in the Customer Agreement combined with his credit card information being left on file in errorOn July **, 2013, *** *** requested cancellation of his subscriptions, however, in lieu of cancelling, he purchased a six month subscription at a promotional rate and he made a one-time credit card payment for $31.62. Due to agent error, his credit card information was left on file. On January **, 2014, his subscription automatically renewed at full rate and the credit card on file was charged $97.44. The subscription continued to automatically renew thereafter, charging the credit card on file. On July **, 2015, *** *** contacted us to cancel his subscription and the subscription was cancelled immediately. A refund of $was issued on July **, for the most recent charge that occurred on July *, A member of our Corporate Customer Relations team reached out to *** *** to discuss his concerns. We apologized for the error and confirmed that *** *** had received the refund we had requested. In addition, a refund in the amount of $was requested. This amount reflects the total of the automatic renewal charges. The average turnaround time for refunds issued to credit card accounts is to business days. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** *** *** ** *** Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
his experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint resulted from SiriusXM’s cancelation policy as outlined in our Customer Agreement. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. *** *** request was honored and processed, as a courtesy On April *, 2017, *** *** requested cancellation of his subscription via email. *** *** was then directed to call our cancellation department, in order to process his request. On April **, 2017, *** *** responded to our email again requesting cancelation of his subscription. As a courtesy, his request was escalated and the subscription was cancelled at *** *** insistence. *** *** was provided with confirmation number *** for the cancelation of his subscription associated with his Radio ID ending in *** A member of our Corporate Solutions team reached out to *** *** and reviewed his concerns with him. Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancelation decision. We apologize if *** *** was left with a negative impression of our cancelation experience and certainly appreciated his feedback. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a complaint with your agency. After researching *** *** account, it
was found that his complaint regarding his subscription purchase resulted from a misunderstanding regarding the services included in the promotional subscription offer he purchased. *** *** Mercedes-Benz E-Class purchase provided him with a 3-month All Access trial subscription which included internet radio; however, the promotional Select subscription he purchased does not include internet radio A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. As his subscriptions are due to renew on January **, 2017, we offered *** *** the option to restart his subscriptions and provide him with an All Access promotional rate subscription on his Mercedes for $plus additional fees and taxes; which we will provide a credit of $20.00, as a onetime courtesy, to be used towards for the difference in price from the All Access and Select promotional rate subscription. We will also provide *** *** with a Select promotional rate subscription for $plus fees and taxes on his Escalade. *** *** stated he would think about our offer and contact us back should he wish to accept it SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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* Re: Revdex.com Complaint ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret
that his experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is regarding a misunderstanding of the available channel content after transferring his Lifetime subscription to a new vehicle On June *, 2016, *** *** transferred his lifetime subscription from radio ID *** (Chrysler 900) to radio ID *** (Chrysler 200). A credit card payment of $was applied to his credit card for the transfer fee. On this date, *** *** contacted us back regarding not being able to receive the Howard Stern channel; which he states he was advised he would receive upon the transfer to his new vehicle, and he was advised that in order to receive this channel he would need to upgrade to the Premier subscription. At this time, *** *** requested for the Lifetime subscription to be canceled; which we processed and a refund of $was issued back to him A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. The channel lineup differences were related to the radio in his new vehicle being on a different platform. There are different platforms, based on the technology his satellite was built upon. *** *** previous vehicle had a Sirius device and was activated with Sirius Select programming, his new vehicle has an XM device and a package upgrade would be required to provide all channels. We informed *** *** that we have reinstated his Lifetime Subscription and as a courtesy, we upgraded his subscription from a Select to a Premier at no additional cost Should *** *** have any further questions or concerns, we ask that he contact our Corporate Solutions team, utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** (option *)

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Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a complaint with your
agency. After researching *** *** account, it was found that his complaint regarding his daughters’ subscription not being cancelled resulted from a misunderstanding when the method of payment was changed on his account in December. The subscription has been cancelled and the outstanding balance has been removed.
On December **, 2015, *** *** daughter called to cancel her subscription at the end of the term on March *, 2016. At that time, she agreed to have the credit card removed from the account and instead receive an invoice when her subscription renews; in lieu of deactivating at the end of the subscription term. On March *, 2016, her subscription renewed and an invoice was sent for $20.40. On April*, 2016, the monthly subscription again renewed and another invoice was sent for $
A member of our Corporate Solutions Team spoke with *** *** and reviewed his concerns with him. We apologized for any misunderstanding and informed him that the subscription was cancelled and there is no balance due on the account. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below
SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below
Sincerely,
Geraldine Roberts
SiriusXM Corporate Solutions Team
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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
his experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is regarding a request to activate radio ID *** in his name; which was currently active on his daughters account with an owing balance. Radio ID *** was active on account *** on October **, 2014. On April **, 2016, the subscription on this receiver and radio ID *** were set up on a month promotional rate subscription, so both receivers could have the same renewal date. A onetime credit card payment was made for $56.63. On September **, 2016, at the end of the promotional rate term, both subscriptions renewed to a full price package which bills on a quarterly term and an invoice was sent for the $balance. On October **, 2016, both subscriptions went inactive for non-payment, leaving an owing balance of $for used service. A late fee was added to this amount, bringing the balance of $47.98. This amount went to write-off on November **, A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We activated radio ID *** on his account ending in *** on a Basic monthly subscription. Should *** *** have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below To: *** ** ***
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* Hello Mediator, Thank you for contacting SiriusXM on *** *** behalfWe regret that his experience
led to a complaint with your agencyAfter researching *** *** account, it was found that his complaint was regarding being charged for renewal of service after cancelling his subscription resulted from a miscommunication regarding the original request to cancel the subscription and placed on a temporary suspension. A member of the Corporate Solutions team reached out to *** *** via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We remain interested in speaking with *** *** and we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below.Sincerely, Tracey S*** SiriusXM Corporate Customer Relations Team ###-###-#### (*** *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding his inability to listen to SiriusXM’s Free Listening Period resulted from our Free Listening signal being different from our regular satellite signal and may not be compatible with some older radio models. We disclose this fact on our advertisements for the free listening periods A member of our Customer Solutions Team reached out to *** *** to further discuss his complaint. We explained the nature of the Free Listening signal and why he may not be able to receive it. We provided him with a 2-month trial and for the inconvenience he experienced, we also provided him with the month promotional rate subscription at no cost, to follow the 2-month trial. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)