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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her recent experience led to a complaint with your agency. After researching, it was found that *** *** complaint is regarding being contacted for solicitation purposes. We have updated our records with *** *** request not to contact her with solicitations. We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to business days to completely update all of our systems. During that time, it is possible that she may receive a few more calls due to campaigns still in progress. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding the increase in price of her subscription resulted from the automatic renewal of her promotional subscription which renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. In addition, the promotional rate subscriptions she has been provided are intended for one-time use and automatically renew at current rates. On December **, 2014, *** *** purchased a month Select promotional rate subscription and payment was made via credit card. An email was generated confirming her transaction, which also included automatic renewal information. On May **, 2015, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged $55.32. On May **, 2015, *** *** downgraded her subscription to a lower priced Mostly Music quarterly subscription and a refund of $was issued. An email was generated on this date confirming her transaction, which also included automatic renewal information. On August 11, 2015, the subscription automatically renewed to a quarterly term at standard rates and the credit card on file was charged $40.56. On August 22, 2015, *** *** called us requesting to cancel her subscription. In lieu of cancelation, she accepted another month Select promotional rate subscription and a refund was issued for $9.82. On January **, 2016, the subscription again automatically renewed to a quarterly term at standard rates and the credit card on file was charged $48.62. *** *** called us on February 11, 2016, to cancel her subscription and a refund of $was issued for unused service. A member of our Corporate Solutions Team reached out to *** *** regarding her concerns. We reviewed the automatic renewal policy and explained that subscriptions renew at current rates. We informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal. As a gesture of good will, we offered to reactivate her subscription on a 6-month Mostly Music promotional subscription and provide her with a $service credit towards the balance, but she declined stating that she does not need the service. Should *** *** have any further questions or concerns, we ask that she contact us utilizing the information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding his radios’ inability to receive his complimentary trial services was due to his devices did not receiving the updated activation signal. A member of our Corporate Solutions Team reached out to *** *** to further discuss his complaint. As a gesture of good will, we informed *** *** that we would provide him with his trial subscriptions. Upon reactivating his 3-month trial on his Mercedes Benz and his Porsche a refresh signal was sent and he confirmed that both receivers were working. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. We have investigated his complaint, but we were unable to contact him to get further details Using the information provided in the complaint, no active accounts were found for this customer. The customer mentions that he has a $credit on his account, which was merged with his father’s account, but we are unable to find the account. SiriusXM values each customer and is committed to providing stellar service. A member of our Corporate Solutions team reached out to *** *** to discuss his concerns, but after several voicemails and emails, we were unable to reach him. We ask that *** *** contact our Corporate Solutions team, utilizing out contact information below so we can further discuss his complaint *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** ** *** ** *** ***

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret
that her recent experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is regarding a check payment she states was made on her account, but not applied. On April **, 2017, *** contacted our Listener Care Department and placed a year promotional subscription on Radio Id ending in *** generating an invoice of $114.74. *** *** sent us a check which did not contain her account number or name. The check in the amount of $with the name Jack W K*** was placed in our unapplied paymentsOn June *, we located check and placed the credit of $on her account. A member of our Corporate Solutions Team reached out to *** *** to discuss her concerns. We were unable to speak with *** *** the call was disconnected; she phoned back in and requested to not be contacted On June **, *** *** contacted our Listener Care Department and placed a year promotional subscription on her Radio ending in *** and the check amount of $was applied as paymentOn June **, the credit of $that was on her account was refunded back by check which she should receive in to business days. We would like to advise her that we have updated her account with her Do Not Contact request, to include mail and phone as well and that customers will still receive important service messages via phone, mailWhile we make every effort to honor *** *** request as soon as possible, please allow up to days for mail requests to completely update in all of our systemsAlso, Do Not Mail requests expire years from the date of requestShould *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Jo-Ann M***Sirius XM Corporate Solutions Team###-###-#### (option *)

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*** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a complaint with your
agency. After researching *** *** account, it was found that his complaint is in regards to his credit card being charged for an automatic renewal of his subscription, after requesting to cancel the service. In addition, Subscribers with an annual subscription or higher receive a renewal notice, prior to the renewal of the subscription. A review of the account determined that on January *, 2015, *** *** called to cancel service on radio ID ***; which we processed immediatelyWe show no request for cancelation of his other radio ** ***; which automatically renewed on January **, 2016, charging the card on file $299.40. On January **, 2016, *** *** contacted us requesting for this subscription to be cancelled; which we processed immediately and a refund of $was issued on January **, to the credit card ending with ***. A member of the Corporate Solutions team reached out to *** *** via phone and email to discuss his concerns, but we were unable to speak with him and address his concerns. Currently there are no active devices on his account and a refund of $was issued back to his credit card on January **, 2016. If *** *** has any additional questions or concerns, we urge him to contact us using the information providedSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to a request for cancelation of service A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. *** *** explained that he called to cancel the subscription associated with Radio ID ending in *** as he no longer owns this vehicle. However, due to high call volume, a call back was requested and after minutes a call was returned, but he was just placed back in the queue. We apologized for any inconvenience and at his request, we cancelled the subscription. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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* Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
his experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding being contacted for an outstanding balance resulted from the automatic renewal of his subscriptionPer the terms and conditions on our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls to cancel. His outstanding balance has been removed. On January *, 2017, *** *** purchased a 6- month promotional rate subscription for Radio ID ending in *** via our Online Account Centre. An email was sent confirming the transaction; which included automatic renewal information. On June *, 2017, *** *** called us requesting to cancel this subscription; however, in lieu of cancelation, he accepted a 5-month promotional rate subscription. An email was sent confirming the transaction; which included automatic renewal information. On November *, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price package; which bills on a quarterly term, however, we were unable to charge the credit card on file; which was the reason we were reaching out. On November **, 2017, at *** ***’s request, we cancelled the subscription; which left a remaining balance of $for used service A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. To date we have been unsuccessful in speaking with himWe would like to confirm with *** *** that there are currently no active subscriptions on his account and his account was credited to reflect a $balance. Should *** *** have any further questions or concerns, we ask that he contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not believe it is resolved, I just am defeated They misled me when I purchased the subscription in 2009; they failed to notify me of the so call terms and conditions in when I transfered service, nor did the notify me of the terms and conditions when I did another transfer in I believe the reason for the notification when I was transferring this time in 2015, was due other customers complaining/disagreeing with the practices of Sirus I do not need another email, just want it noted and kept noted it was never resolved Sirius misrepresentation is appaulling I just gave up trying to state my case Not worth the aggregavition it causes me No more communication is needed, just will not state this was resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her
recent experience led to a complaint with your agency. After researching, it was found that *** ***’s complaint resulted from SiriusXM’s automatic renewal policy. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. Selecting an Invoice as a method of payment does not prevent the automatic renewal of the subscription. On March *, *** *** purchased a 5-month promotional rate subscription; On August *, 2017, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a quarterly term, and an invoice was sent via mail for $On August **, *** *** contacted our Listener Care department and requested to cancel her subscription, cancellation was processed and she was provided a confirmation cancellation number however she had a balance owing of $12.93. A member of our Corporate Solutions Team spoke with *** ***. We explained the automatic renewal of her subscription, invoice billing and addressed her concerns by, clearing balance owingWe placed her on a month promotional plan advised her of automatic renewal cost and dateShould *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below. *** Sincerely, Jo-Ann M***Sirius XM Corporate Solutions Team*** *** **

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ID ***, *** ***Hello Mediator, *** *** states his complaint has not been resolved as he states he is unable to cancel his subscription without calling and SiriusXM should not be allowed to automatically charge customers without approval. He stated our offer to provide him with another promotion is a band aid that will allow us to continue duping customers.We contacted *** *** to address his concerns; however, he stated he does not want any further offers or contact from SiriusXM. Auto renewal is the current business practice for SiriusXM; while we understand *** ***’s desire to have this process changed we have no current plan to update SiriusXM’s Terms & Conditions. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. All our subscriptions renew automatically and are billed to the credit card on file, unless sotherwise. Automatic renewal notifications, for subscriptions on an annual term or higher, are sent out days prior to the renewal date. A FDD (Future Deactivation Date) was set for July **, to prevent auto renewal. We have updated *** ***’s account with his Do Not Contact request, to include mail and email as wellWhile we make every effort to honor his request as soon as possible, please allow 3-business days for email and up to days for mail requests to completely update in all of our systemsAlso, Do Not Mail requests expire years from the date of request. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** ***Sincerely,*** ***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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*** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s
behalf. After researching *** *** account, it was found that his complaint is regarding charges to his credit card following the automatic renewal of his subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On October **, 2009, *** *** purchased a month subscription on portable Radio Id ending in ***; leaving his credit card information on file for future charges. *** *** has updated his credit card on file numerous times. On August *, *** *** contacted our Listener Care Department requesting to cancel service, cancellation was processed and he was provided a confirmation cancellation number and a refund of $ A member of our Corporate Solutions Team reached out to *** *** to discuss his concerns and provide a resolution. We explained to *** *** as per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. After researching *** *** account we could not find any information where he had called requesting to cancel the service. As a gesture of goodwill, we provided a refund of $the amount of one year of service back to the credit card on file and advised him he would receive in to business days SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrThomas’ concernsIf you’d like to contact us regarding this matter, please use the information listed below
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Sincerely, Jo-Ann M*** Sirius XM Corporate Solutions Team *** *** **

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience
led to a complaint with your agency. After researching *** *** account, it was found that his complaint regarding his cancellation experience resulted from his call disconnecting while being transferred to the cancellation department. On January **, and April **, 2016, *** *** contacted our Listener Care department to cancel his subscriptions; however, while being transferred to the cancellation department his call disconnected. As a result, his subscriptions remained activeA member of our Corporate Solutions Team reached out to *** *** to discuss his concerns. We explained the speaking with our subscribers affords us the ability to address issues that may have lead up to the cancellation requestDuring the cancelation process, subscribers may be presented with special offers inviting them to remain a SiriusXM subscriber. We processed the cancellation of his two (2) subscriptions and provided him with cancellation confirmation numbersWe apologized for the experience and issued a refund of $and $as this amount reflects the total payment of $we received on January **, 2016. Should *** *** have any further questions or concerns, we ask that he contact us utilizing the contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

May **, *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** *** ** ***
*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that his recent experience led to a
complaint with your agency. After researching *** *** account, it was found that his complaint regarding his cancellation experience resulted from his call disconnecting while being transferred to the cancellation departmentOn April **, 2016, *** *** annual subscription renewed, per the terms and conditions in our Customer Agreement, and an invoice was sent for $220.55. On March **, 2016, *** *** contacted our Listener Care department to cancel his subscription; however, while being transferred to the cancellation department his call disconnected. As a result, his subscription remained active. On March **, 2016, *** *** contacted us via email support to cancel his subscription and was advised that he needed to contact us via phone to do so. The ability to cancel a subscription is not available in our Online Account Center. Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancellation decision. On May *, 2016, *** *** called us to cancel his subscription which we processed immediately, leaving a balance of $which was credited to reflect a $balanceA member of our Corporate Solutions Team spoke with *** *** and reviewed his concerns with him. We explained that the ability to cancel a subscription is not available in our Online Account Center. Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancellation decision. We apologized if *** *** was left with a negative impression of our cancellation experience and certainly appreciate his feedback. As a gesture of good will, we have provided *** *** with an annual subscription at no cost. A Future Deactivation Date was set for May **, to prevent auto renewal of the subscription. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.However, they do neglect to mention that I called their customer service department to downgrade my service, or cancel completely, times between October and February And each time was told that my subscription would be changed, only to find my account billed for the same amount The company did reach out to me and FINALLY downgraded my service to the cheapest plan, and removed the second car, which is what I requested months ago It’s a shame it took so long, and only upon contacting the Revdex.com, to get them to complete my request.Sincerely,
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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***
behalf. We regret that his recent experience led to a complaint with your agency. After researching, it was found that *** *** complaint resulted from SiriusXM’s automatic renewal policy. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On January **, MrJ*** purchased a vehicle that came with a month trial subscription. On February **, 2016, MrJ*** was contacted and purchased a 6-month promotional rate subscription; which began on April **, 2016, after his trial expired. A confirmation email was sent to MrJ*** on February **, confirming his transaction, which also included automatic renewal information. On April **, an invoice was sent to MrJ*** A member of our Corporate Solutions Team reached out to MrJ*** to discuss his concerns. We reviewed the automatic renewal policy and at *** *** request, we canceled his subscription and cleared balance owing. Should MrJ*** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve Ms J***’ concerns. If you’d like to contact us regarding this matter, please use the information listed below *** *** Sincerely, Jo-Ann M*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The original contract was for a factory sattelite capable radio in a leased carIt was not an after market radioThe contract with Sirius was made via a car phone on the way to work with a Sirius sales repIt was explained to us that the membership could be transferred to another car that had a sattelite capable radioWhy would anyone purchase a lifetime membership on a factory radio in a leased vehicleFor Sirius to make the statement that it's only on the radio is absurdI settled with Sirius by splitting a transfer fee and paying $dollarsI'm years old and this will most likely be my last car and transferHowever, I would still like this kept on record because I'm certain there were other people told the same story.The person from Sirius customer relations was very helpful in getting this transfer resolvedI think the $transfer fee was a reasonable amountI also appreciate the help of the Revdex.com in resolving this matter.Regards,*** *** radio in a lease car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** *** *** ** ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. After reviewing *** ***’s account, it was found that the complaint is in regards to Escape (Channel 69) no longer being available on satellite service. Escape will still be available on SiriusXM Channel in the Jazz/Standards category with streaming service and with the SiriusXM app. Programming changes are covered in the terms of our Customer Agreement. A member of our Corporate Customer Relations team spoke with *** *** and explained to him that on August **, 2015, several channel changes were made to our lineup. Per the terms in our Customer Agreement, SiriusXM service consists of a variety of music, sports, news and entertainment programming. We reserve the right to change, rearrange, add or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to you. Your continued use of the service following any programming change will constitute your acceptance of such changes. We informed *** *** that even though Escape (Channel 69) will no longer available on satellite service, SiriusXM offers other channels such as SiriusXM Love (Channel 17) which will carry many songs formerly heard on Escape. SiriusXM also continues to offer a wide variety of music channels to relax with, including Watercolors (Channel 66), Spa (Channel 68), Real Jazz (Channel 67), Symphony Hall (Channel 76), and The Bridge (Channel 32). *** *** stated that he will not consider his complaint as resolved until we return the Escape channel to his receiver. Decisions regarding channel changes are never easy for us. We thanked *** *** for his feedback and informed him that we will not be able to refund $for the cost of equipment due to channel changes. We offered to provide *** *** with a year service at no cost; which he stated does not resolve his issue. Feedback regarding the Escape channel has been sent to our programming department. We have addressed his concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** *** Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option *)

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*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting Sirius XM on *** *** behalf. *** *** complaint is in
regards to a city tax that was showing on his billing statementA member of our Corporate Solutions Team reached out to *** *** to further discuss his concerns. We informed him that the state of Florida is not subject to city tax; instead the state imposes a communication tax which is made up of the accepted rate of 5.220% plus the County Surtax 0.500%; which when added together equal 5.720%. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team *** (option *)

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*** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalfWe regret that his recent
experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint related to a misunderstanding regarding a promotional subscription he was offered On June **, 2017, *** *** purchased an All Access 6-month promotional rate subscription and made a onetime credit card payment for the $balance. An email was sent confirming the transaction completed. On July **, 2017, *** *** contacted Customer Care stating he did not authorize the charge, he was advised at that time that he would not be able to sign up for service if he did not agree to our Customer Agreement. On August *, 2017, a refund of $was requested and issued on August *, A member of our Corporate Solutions Team reached out to *** *** to further discus his complaint. We reviewed the promotional rate offers and explained that we offer the Select package for months at $and our All Access package; which he purchased was $for 6-months. We explained the differences in the packages; which *** *** stated he does not use the additional services that come with the All Access and would not have purchased this. We also discussed with *** *** that the promotional rate subscriptions also include additional fees and taxes; which is also stated at the bottom of the offer he received. We apologized for the misunderstanding and informed him that the total cost of the Select 6-month promotional rate subscription with fees and taxes and as a gesture of good will, we offered to provide him with an additional refund of $for the difference; which he accepted. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R*** *** ** *** *** ***
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