Barclays Bank Delaware

Review: I opened a credit line with Barclaycard, thinking I would receive special financing. I did not understand that in order to get the special financing I would have to purchase an Apple product. I called and spoke with a representative who said there was nothing he could do, but refund two months of interest charges. At that time I cancelled the credit line. I'm very upset that I'm being charged over 20% interest.Desired Settlement: I would like to receive the special financing I signed up for.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 17, 2015 [redacted] RE: Barclaycard Financing Visa account ending 7793 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: [redacted] Dr[redacted], TN 38134August 27th, 2015.Dear Sir,My complaint is against Barclay credit card Service with address PO BOX 8801 Wilmington,DE 19899,. Sir I used my card back in May 23rd 2015 and book a flight through an agency called Netflight, after comparing rate side-by sides with other flight agencies, I decided to go with netflights since they were offering me a better deal. so I booked the flight and pay with my Barclay card and the fare was clearly shown on my computer for the sum of 259.90$ . I printed the receipt out which I used to travel. A week later after my trip, I sign in to my online account to make my payment, to my surprise instead of 259.90$, I saw 403.00$. Since I had zero balance prior to this transaction, I thought may be it was an error, so I quickly reach out to my credit card company and complaint, and I was promise it will be corrected.To my dismay a month later the sent me a note claiming that exchange rate went up at the time Netflight was about to charge my card and that was a good reason why the price went up. And they were asking me to instead call the merchant. I have proof to them by mailing my receipt which shows the price I was suppose to pay for the flight, yet the won't listen to me nor try to do anything. So I have paid the total of 265.00$ more than what my receipt shows yet the insist I must pay the entire 403$. So I am frustrated right now because they keep harassing me through emails and phone calls. So Sir I have come to you for help, I have attached a copy of my actual receipt for the flight. I want them to leave me alone and after this is resolve I want to cancel my account with them. I hope with the evidence and explanation provided, my complaint will be giving due consideration. ThanksYours Sincerely.Desired Settlement: Since I already paid them the amount my receipt shows and even more, I want them to update and clear any other outstanding balance the claim I still owe.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 3, 2015 [redacted] RE: Priceline Visa account ending 6353 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: A payment was sent in on April 11,2014 and was never credited to my account , I have spoke to several people who have stated they would have this completed and still no resolution - They cashed the Cashiers check but never credited my account .

Account number is-----6593 payment was for 1192.07 and I have also provided the cancelled check to them .Desired Settlement: I want my card paid off and my payment credited

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 14, 2014

RE: Extra Points Program MasterCard account ending 6593

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I have a priceline visa card (with phone [redacted]) and The bank (For no reason) froze my account for over a year and thinks there is a security issue.

Its now obvious that there is no security issue. I tried to call them several times to resolve this issue (remove the hold on the card) but they failed to do it.

I asked to cancel this account and they didnt do it either.Desired Settlement: REmove the hold immediately and compensate me $500 for my loss of use and time.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 29, 2014 [redacted] RE: Priceline Visa account ending in 1521 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I received a mail offer which stated spending $500 per month from October to December and earn a bonus of 15000 AA miles, this is a pretty common targeted offer Barclay sends out if you do a quick google, when I called Barclay agent regarding this promotion, whether it is $500 spending per calendar month or statement month, the agent told me this offer doesn't exist in my account and I will need to MAIL the offer to them for proof. The offer specifically stated NO registration required so I just threw it away. This is a very common offer so I am surprised the agent had no idea what I am talking about, as if I am faking this offer. And told me pretty much " too bad, no proof, no deal"Desired Settlement: I got the offer in the mail so I would like to participate in the promotion.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 30, 2015[redacted]RE: AAdvantage Aviator Red MasterCard ending 5653[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have never had a more disagreeable experience in my life than trying to cancel this Credit Card and not being charged unethical and unreasonable fees. I signed up for this card on my way to Hawaii at one of the most difficult and heartbreaking times of my life.My daughter in-law had just been killed in a horrific accident. My son was in the hospital and I was going there to be with him and to make arrangments for his wifes body.I misunderstood the way the card worked from the beginning and did not know that there would be a YEARLY fee.I never used this card or benefited from it. When I got a bill for the annual fee I tried to call and cancel the card and was told that I could not do it until I paid the Fee. I sent a check in to pay the fee and then called several weeks later to see if the money had been posted to my account. The computer generated call to the billing department verified that my check had been received and posted to the account so I called a representative to get the card cancelled. For the next 45 minutes I got the run around. The representative kept telling me that they could not cancel the account until I paid the fee and that it would be kept open as long as there was a balance on the account. I told him that the check had been sent weeks previous with a note on it to cancel the account and it was ignored. He had me contact my bank account to see if the check had been processed and it had not but I had sent it to them weeks prior and felt that they had received it in adequate time to post to that account and let me cancel it. He kept telling me that they had ten days to process it. It had been longer than that. No effort was made on the part of the associate to help me or to guarantee that I could put a hold on the account or something to keep me from continuing to get late fees and interest charged because of not allowing me to cancel the card. I just received another bill for late fees even though I did pay their yearly fee of which I have no use. Please helpDesired Settlement: I feel like they should refund all the money I paid them because they ignored the notes I sent with their bills to cancel the account. They refused to cancel the account over the phone. I never used the account, and have been trying to cancel it since October. After reading the negative comments about their credit card on the internet I can see that they have a long history of terrible customer service and misrepresentation and I feel that they should not be allowed to do business this way.

Business

Response:

February 18, 2014

RE: US Airways MasterCard account ending in 2588

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 10:00 a.m. to 7:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Review: I am trying to find out why this credit card company has been giving information out about my account to individuals who call there. Also why they have allegedly allowed some people to have information faxed to them or e-mailed to them concerning my account profile. If this is found to be true. I would like a complaint logged in your file and a person in your office to call there and have them contact me through the mail or by phone to find out if I can have a certain amount of funds removed from my account as a result of this alleged criminal activity and also to find out who is responsible for this activity and what should be done to them collectively.Desired Settlement: Complaint logged.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2014

RE: Correspondence forwarded from the Revdex.com

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: I am a student at CUNY and I am concerned that this improper account handling will affect my ability to continue to receive financial aid/ student loans, as one condition is that I do not have any accounts which missed payments.

On October 12th 2015 I made a payment of $75.00, through my online account with Barclaycard US, towards my $74.67 minimum credit card payment which was on due October 22nd 2015. I did receive a payment confirmation email and I did not receive any communication from the company until today October 24th 2015 saying that my account was past due. I logged into my online account which had both a notice of an past due balance of $74.67, and a notice that my payment of $75.00 on 10/12/15 had been received. I called the company to find out what the problem was, and the first lady which I spoke with (Account Manager) was not able to figure out what the problem was, aside that the payment was not processed. She asked me to call my bank (JP Morgan Chase), ans to inform Barclaycard US with their response.

I expressed my concerns of being charged a late fee, and interest on approximately $7,500 which was just transferred to this credit card with a 12 months interest free promotion. I did incur a $225 fee on this balance transfer. If Barclaycard US considers my account as having missed a payment then they will start charging the entire balance interest at a rate of approximately 31%. I offered the first lady (Account Manager) to make a payment now of $75.00 if Barclaycard US will accept the payment as timely, which means that the payment will not be marked as late, that Barclaycard US will not charge a late fee, and Barclaycard US will not terminate the promotional 12 month interest fee agreement.

The first lady (Account Manager) put me on hold and when she came back she said that these terms were acceptable. She then proceeded to schedule a payment of $75.00 and she gave me a confirmation number.

I then called my bank (JP Morgan Chase) who said that they never received a transaction request from Barclaycard US in October. I called a second time to Barclaycard US to provide JP Morgan Chase's response. I reached a different lady (a "relationship specialist") and provided JP Morgan Chase's response. I then asked "relationship specialist" if she could see the notations made by the first agent who I had just spoken with. "Relationship specialist" told me that she saw that a payment had been scheduled, which would be applied to the November statement, that there were no other notations made on the file, and that I would be charged a late fee, that the promotional interest free period would be terminated, and that my account would reflect a missed payment.

I asked "relationship specialist" to have Barclaycard US contact the "account manager" who I spoke with in order to confirm the details of the first conversation, and "relationship specialist" said that this was impossible. I asked "relationship specialist" if Barclaycard US would honor their first agent's word, and she said that they would not, however I could call back next statement to ask again.

I feel that Barclaycard US representatives told a number of lies in order to obtain payments, accelerate payments and terminate their interest free promotional period. Both my $225 balance transfer fee and $75.00 payment which was made tonight were obtained through incorrect statements made by Barclaycard US representatives.Desired Settlement: 1. I want my payment to be accepted as timely, as promised.

2. I want Barclaycard US to insure that its employees to not tell costumers one thing, and then do another.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 5, 2015[redacted]Re: Barclaycard Rewards MasterCard account ending in 9647[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

Review: I intended to buy an Apple computer and applied for the "financing up to 18 months with Barclay Card Visa with Apple Reward" advertised online at the Apple Store. I did this while at an Apple retail store today Monday June 22nd, 2015 at around 10:15am

The advertisement is here:

http://store.apple.com/us/browse/finance/instant_credit

Which redirects to this online application page from the Barclays Bank Delaware financial institution:

https://www.barclaycardus.com/apply/Application.action

After filling the application including the "Planned purchase amount" which I set to $3,001 - $3,500. I clicked the Apply button.

After about 5 minutes of waiting, it finally returned with a page saying that their systems were experiencing problems and that they apologized for the inconvenience. There was no indication of whether the application had succeeded or not. It only said to either call 1-800-750-6024 or try again later.

I tried calling first at 10:31, I talked to a customer service representative who told me they couldn't help me with it and that they recommended me to talk to the Apple Store reps.

I then tried to submit the application again. After filling in the information again and clicking Apply, this time the system replies more quickly saying that the application was denied because I had already applied for the card - which I did but the system failed.

I went back to the first web page where the credit advertisement was, and I clicked the link to check application status, which redirects to this page:

https://www.barclaycardus.com/apply/cas/applications/search

After entering my Last Name, last four digits of my SSN and Mother's Maiden Name, I get a list showing two applications, one declined and the other approved.

Now, I know the first one was approved.

Problem 1:

I never got my account number. There was nowhere to be found. Since the application failed, I couldn't see the result with the account number created for me.

Problem 2:

Clicking on it shows that the credit limit was approved for only $2,000. I indicated in the application that I was planning purchase amount of $3,001 - $3,500. This credit limit doesn't help me for the purchase. I understand that credit limit is based on credit worthiness, but I have a great credit history by the way.

This is when the experience gets more frustrating and aggravating:

I called 1-800-750-6024 and talked to another customer service rep. I told her that the credit limit was insufficient for the purchase that I intended to make. She said that I needed to request a credit line increase but there were no guaranties that it was going to be approved. And that it would be another hard inquiry on my credit report.

I told her that it was not acceptable, that I had indicated the amount I was planning to purchase and that if the credit line was declined, I had no use at all for the Barclay card. The only reason I applied was because of the 18 months financing they advertised.

Problem 3:

I asked service rep to close my account. She claimed she closed it. I asked for a confirmation number to be sent by email. She refused saying it cannot be done. She said that a confirmation letter was going to be sent by regular mail and that it should arrive at my home 7-10 business days. I repeated the request of getting a confirmation number and to email it to me please. She refused.

I asked to speak to a supervisor. She put me on hold for a few minutes. She came back saying that it was not possible because there was a system downtime. She said that the only thing she could do was to send the regular mail letter.

I explained that I had trusted Barclay with all my personal information including my SSN and that the very least I expected in return was a confirmation number that the account was closed. And, while speaking of the circumstances, I was entitled to know the account number that was assigned to me since the application was approved. I have the right to get that information since I provided the information the application asked me to provide.

She denied the request arguing that the downtime was going to last the whole day and that the only thing for me to do was to call the next day and to wait for the letter on the regular mail. And she added that I couldn't have the account number that was assigned to me, that there was no reason for me to know it.

After repeating her script over and over I persisted in trying to get to a supervisor, she finally put me on hold just to hang up on me.

I checked again the "check application status" page and when clicking on the application that was approved it now says:

"Sorry, you can no longer access Instant Credit.

In the meantime, to protect you from fraud, your account is not accessible because our records indicate your card has already been received and activated.

If you believe this information to be incorrect, please contact Barclays Bank customer service at [redacted]

"

So, my account was not actually closed as the service rep claimed. And, I don't have my account number because the bank refused to provided it to me even after asking to a customer rep directly.

If there is any illegal activity on this account I hold the bank solely responsible.

In summary,

Problems:

- Barclay Card Visa with Apple Rewards card application is unreliable and caused me to apply twice resulting in two hard inquiries on my credit report.

- I was not provided with my account number by any means.

- Service representative refused to provide me with my account number.

- Service representative refused to provide me with confirmation number of account cancelation.

- Service representative claims she closed the account, but the online system says that the card has already been received and activated.

This is an unacceptable unprofessional way of treating people.Desired Settlement: What I'm expecting as a desired result:

1. Get a written confirmation by email and by phone immediately that the account that was approved was indeed closed.

2. Get the account number that was approved on my name immediately for my records.

3. Have Barclay remove as soon as possible the two hard inquiries from my credit report resulting from this fiasco of credit offering. Not only did it not help with my intended purchase, I provided very personal and sensitive information expecting to get an credit account number just to be refused, and adding insult to injury, this credit inquiry (two actually) will affect my credit score.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 9, 2015

[redacted] RE: Barclaycard Visa with Apple Rewards account ending 7641

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Requested on January 2015 to have authorized credit card user on my account removed due to divorce. Confirmation via letter was made by company.

As of October 2015, this now UNAUTHORIZED user can still access my credit card account via internet. Can view EVERY detail in my account that I would see via internet.

Contacted company customer service phone line three times to remedy problem. No success.

Contacted company via letter twice to President regarding breech of security. No success.

Please help me remedy this problem. The company's customer service phone line keeps telling me it's impossible for this to happen. But it is.

Please advise.Desired Settlement: Secure my credit card account!!! Unauthorized users should NOT have access!!!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 12, 2015[redacted]RE: Hawaiian Airlines Bank of Hawaii World Elite MasterCard account ending in 7237[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Review: I was a ID theft victim and have a account that was opened using my info with Barclays. I am a disabled veteran and did not ever open a account with Barclays. Supporting documents have been faxed and mailed to Barclays proving this is a fraud account!!Desired Settlement: Please remove this fraud account from my credit reports as well as remove this from my SSN#

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 20, 2015[redacted]RE: NFL Extra Points Visa account ending 5601 and Barclaycard Arrival MasterCard account ending 2853[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Review: During a cruise on Carnival Paradise from November 7-11, I attended a presentation at which the opportunity to obtain a Carnival Master Card was offered. The enticement to apply for this card was that after making the first purchase using this card, a bonus of 5000 points would be posted to my card and as an added inducement, a $50.00 credit would be applied to the bill after the first purchase on the card. I complied with the requirement to use the card promptly. When I received my bill there was no $50.00 credit applied. I called Carnival Credit Card Customer Service and received different explanations of how this credit can be applied and used, all of which served only to defer the application of any $50.00 credit to future uses of this card but limited only when used for travel purposes. This limitation was not explained clearly or implied - during the presentation on board the Carnival Paradise. I feel that I was misled by Carnival and have cancelled this card with prejudice.Desired Settlement: I would like the $50 refunded.

Business

Response:

P.O. Box 8885

Review: I used this card for auto payment of my [redacted] bill. I received paperless statements to my email. I had never had a problem with receiving this bill & always paid the statement in full. The first part of April of this year, I discontinued my [redacted] service. I also received a check for overpayment from [redacted] for about $167. I did not receive anymore emailed statements from Barclaycard or anyletter, phone call or message until July 23rd. A letter came stating I was 3 months overdue on my account & I owed them over $300. I called to see what was wrong & was informed I had had a balance of $194.85 due in May. I was confused since I had not received any statements & assumed I no longer would be charged for my discontinued satellite services. Upon searching my email folder, I found a July 20th email that my account was overdue & an amount due in August. This email appeared in my junk mail folder which had never happened before.I understand that I owed the $194.85, but do not feel they took the necessary steps to contact me of this amount. I have sent them 2 email messages (I want this communication in writing) & have yet to receive any acknowledgment of this communication.I paid the $194.85 on July 26th. I sent an email on July 23rd that I would pay this amount & I felt I should not pay any other fees or charges. I also wanted this account to be closed. I sent another email on July 26th stating I had paid the $194.85 & re-instating I felt I should not pay anymore, I was reporting them to the Revdex.com & I wanted a response to my emails. I said I wanted my account closed again.Desired Settlement: I want all late charges/fees taken off my account & for my payment of $194.85 to have the account paid in full. I then want this account closed with no other fees or requirements.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2014

RE: Barclaycard Rewards Visa account ending 7067

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: Barclaycard charged me $327.81 on 12/24/2014. This charge was unauthorized. The charge shows from Incentive Ter, MS. I live in [redacted]. I called Customer Service who state they had to charge me $327.81 due to finance. That is beyond ridiculous! What credit card company charges $327.81 as a finance charge. On top of that they overdrew my credit line. I'm a good customer and never missed a payment nor do I pay late. I want this action settle and taken care of, please.Desired Settlement: Credit my account $327.81

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 4, 2015 [redacted] RE: Barclaycard Financing Visa account ending 8154 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: We have Princess cruises Visa credit card that was issued by Barclaycardus. customer service phone: [redacted], on Aug 10,2015 we receives a letter that informed us they closed our account because it has not been used for an extended period of time. But we still have about 20,000.00 point on the card that can redeem to cash, they have never advise us before this letter if we wish to use the card to redeem the points, so I called and spoke with supervisor, she said there is nothing she can do since the card was closed already. But this is not right, they should give us a prior notice before cancel the cards, especially we still have 20k of point on the card.Can you please help us with this issue. the card # is: [redacted] , Thank you so much![redacted]Desired Settlement: I would like them to refund the cash back to me.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 30, 2015

[redacted] RE: Princess Rewards Visa account ending in 7195 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your complaint. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

Review: I have been a customer for the barclayed arrival mastercard since nov 2014 I have always used the card and have always payed off the balance in full each cycle! , I had alot of cards for rebuilding my credit and I applied for a few higher limit cards so that I could close some of the lower limit starter cards that I don't use anymore. I also have alot of inquires cause I just purchased my home on 08/10/2015 and that's where the pulls came from. I have under a 2% utilization and a perfect payment history with not one late payment EVER!. I have only 5 derogatory accounts due to identity fraud a few years back where someone used my name and social for a light bill and medical. I have a attorney representing me and we are settling out and will have a corrected report in a few weeks but other then that my credit is flawless!! I work and have a great income! I was a great customer and the customer service I got during the call after I realised that my account had been closed it was very bad. I also am very upset with the fact that if someone heard my side and seen my attorney papers they would understand and could have reactivated my card but instead they were rude and now I lost a good payment history account! I wild like someone to contact me and reactivate my card and see that I'm far from a credit risk and have always been a great customer. If this situation isn't resolved I will make sure I tell everyone I know and meet not to use this bank with the treatment I have recieved lately. HORRIBLE BUSINESS AND CUSTOMER SERVICE!!! THEY DO NOT VALUE GREAL CUSTOMERS THEY JUST ASSUME BEFORE ASKING TO RESOLVE THINGS IN THE PROPER WAY!Desired Settlement: A apologize from a high positioned person to apologize from the lack of respect and service there employees are giving there customers! I also want my card reinstated and want to kep our relationship back where it was and move on

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 18, 2015 [redacted] RE: Barclaycard Arrival World MasterCard account ending in 5646 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I applied a Priceline Rewards Visa card on Jan 02 and was notified that the mail with my card was sent out on Jan 6. However, till Jan 26 I still haven't receive the card. I called Barclays Credit Card service, the customer service told me they cannot telling me where is the mail because they don't trust me as their customer. They also told me they cannot send out a new card till I submit some documents for their security verification. The card was lost and no one is responsible for that but me? To me it seems like, I opened an account in Barclays but I never received the card, so it is my fault? Why cann't they just send a new credit card to my billing address?Desired Settlement: Please just send a new card to the billing address!!!!!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 9, 2015 [redacted] RE: Priceline Visa account ending in 1692 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,

Review: My act was sold to another credit card company, I paid my july bill before this transaction went through and they will not transfer the money to the other card owner. I try and call them but they just put me on hold for ever or just hang up and will not take care of this problem. Now the new card holder is trying to charge me with ate fees since they say payment was never made. I have a email confirmation saying this payment was made to Barclays yet nothing is getting done......Very frustrated that a loyal customer who's has always paid off the balance on time is being treated like this. what terrible customer service this company has!!Desired Settlement: I want my money transferred to the new credit card ownerFirst bankcard!!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 18, 2015 [redacted] RE: Best Western MasterCard account ending 7794 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I recently completed an educational loan with Sallie Mae by co-signing my son's loan. Sallie Mae advertises the use of the UPROMISE MasterCard by Barclay Bank as a way to assist with the cost of the loan. I applied and received a UPROMISE MasterCard in August of this year. One of my reasons for applying for the card was the fact that they offered 0% interest for one year on PURCHASES and BALANCE TRANSFERS. I was issued the card and became an active cardholder on 8/14/13. I went ahead and charged part of the college tuition to the card figuring I had a year of 0% interest to pay it off. To my dismay my 1st statement does not reflect the 0% interest and was charged interest on my 2nd statement. I have called the customer service number on the UPROMISE statement on 3 occasions without any satisfaction. Each time I have to wait 7-10 days to get a response and I have to call them instead of them contacting me. I have finally been told that there were conditions applied to the 0% purchase offer. I have not been told what conditions I did not meet. I was issued the card by mail but was not told I did not "meet" the conditions of the 0% purchase offer. The offer is still on the UPROMISE web site. I feel the offer is FRAUD.Desired Settlement: Refund my interest charges and honor the 0% purchases for 1 year.

Business

Response:

P.O. Box 8885

Review: I received an email from this company informing my of fraud however when I tried to call to address the matter I asked for confirmation in the mail and

was told that it would take 10 days to resolve the matter. This is not an acceptable practice for fraud. One should not have to wait 10 business days

for confirmation especially when it comes to fraud matters. I tried to speak with a manager however I got no where not to mention that I was hung up

by this organization as well. Please let it be noted that as a result of this matter I know longer wish to do business with Barclaycard or any

of the companies associated with this company. If this matter is not resolved in less than 10 business days legal action will be taken by

me to ensure the accuracy and integrity of my information.Desired Settlement: I expect a letter from this company within 10 business days as a result of the fraud that they processed on my card. I will not pay this company any money at all.

I have not used this card in a very long time. I find it offensive that this company does not take fraud seriously. I have received much better customer service

from other organizations.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 24, 2014

RE: Barclaycard Rewards account ending 6145

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.