Barclays Bank Delaware

Review: I have received a number of letters from Barclays Card between January and May 2014 advertising a card with 0% introductory APR for 24 months and several other benefits. The letters were addressed to me and mailed to my home address.

As a result of these mailings, I applied for the card using the web address provided in the letter and the promotional code stated in the letter.

Upon my application, I received a notice that I was approved for the credit card and received a credit cards 2 weeks later. The terms included in the card stated that I received 0% APR for 12 months and different set of benefits.

For the next 30+ days I have been contacting customer service and managers to adjust the terms according to the promo letter I responded. Finally, on July 11, 2014 I was contacted by a manager stating that I received a different card that was not eligible for these terms.

I was not given a notice that I was receiving a different card at any time during the application process till the card was received in the mail. Had I known that I would be issued a different card, I would not have applied for it.

When the Barclays refused to adjust terms on the card, I cancelled it. As a result my credit score suffered as I applied for new credit.

The manager refused to switch me to the desired card stating that the limit of the offer expired one day prior.Desired Settlement: I would like the card I applied for issued with the same credit limit as the other card and no impact to my credit score which is excellent.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 22, 2014

RE: Barclaycard Arrival MasterCard account ending 0181

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I used this card for auto payment of my [redacted] bill. I received paperless statements to my email. I had never had a problem with receiving this bill & always paid the statement in full. The first part of April of this year, I discontinued my [redacted] service. I also received a check for overpayment from [redacted] for about $167. I did not receive anymore emailed statements from Barclaycard or anyletter, phone call or message until July 23rd. A letter came stating I was 3 months overdue on my account & I owed them over $300. I called to see what was wrong & was informed I had had a balance of $194.85 due in May. I was confused since I had not received any statements & assumed I no longer would be charged for my discontinued satellite services. Upon searching my email folder, I found a July 20th email that my account was overdue & an amount due in August. This email appeared in my junk mail folder which had never happened before.I understand that I owed the $194.85, but do not feel they took the necessary steps to contact me of this amount. I have sent them 2 email messages (I want this communication in writing) & have yet to receive any acknowledgment of this communication.I paid the $194.85 on July 26th. I sent an email on July 23rd that I would pay this amount & I felt I should not pay any other fees or charges. I also wanted this account to be closed. I sent another email on July 26th stating I had paid the $194.85 & re-instating I felt I should not pay anymore, I was reporting them to the Revdex.com & I wanted a response to my emails. I said I wanted my account closed again.Desired Settlement: I want all late charges/fees taken off my account & for my payment of $194.85 to have the account paid in full. I then want this account closed with no other fees or requirements.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 8, 2014

RE: Barclaycard Rewards Visa account ending 7067

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I am trying to find out why this credit card company has been giving information out about my account to individuals who call there. Also why they have allegedly allowed some people to have information faxed to them or e-mailed to them concerning my account profile. If this is found to be true. I would like a complaint logged in your file and a person in your office to call there and have them contact me through the mail or by phone to find out if I can have a certain amount of funds removed from my account as a result of this alleged criminal activity and also to find out who is responsible for this activity and what should be done to them collectively.Desired Settlement: Complaint logged.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2014

RE: Correspondence forwarded from the Revdex.com

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: I have a priceline visa card (with phone [redacted]) and The bank (For no reason) froze my account for over a year and thinks there is a security issue.

Its now obvious that there is no security issue. I tried to call them several times to resolve this issue (remove the hold on the card) but they failed to do it.

I asked to cancel this account and they didnt do it either.Desired Settlement: REmove the hold immediately and compensate me $500 for my loss of use and time.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 29, 2014 [redacted] RE: Priceline Visa account ending in 1521 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I opened a credit line with Barclaycard, thinking I would receive special financing. I did not understand that in order to get the special financing I would have to purchase an Apple product. I called and spoke with a representative who said there was nothing he could do, but refund two months of interest charges. At that time I cancelled the credit line. I'm very upset that I'm being charged over 20% interest.Desired Settlement: I would like to receive the special financing I signed up for.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 17, 2015 [redacted] RE: Barclaycard Financing Visa account ending 7793 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I have been with Barclaycard since August of last year during a carnival cruise. I have been making large payments every since I was approved for the card and here recently they have been holding my paid amounts, not putting the payment towards my account instead they continue to hold it until I call and complain. This has happen on several occasions. They have also charged me a late payment and return fee after the fact, I had already made a large payment before my payment was due, and after I called and complained Barclaycard credited my account. There is nowhere in the contract that they can hold my payment for five to 15 days. I make my payments from my checking account so this is guaranteed money, there is no reason my payment should be held. I spoke with a manager of Barclaycard and he had no real reason of why my payments were being held except for stating that there had been several transactions on the account. I would like to report this so that this matter can be resolve.Desired Settlement: I would like for this issue to be resolved. It has caused inconvenience for me when I needed to use my card and the funds were not available. It is very frustrating especially knowing that I had made more than enough on a payment to my account. I make my payments on time and they should post them to my account not hold on to it.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 25, 2015 [redacted] RE: Carnival MasterCard account ending 6741 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: Around Jan. 27, 2015, I called Barclay's to do a balance transfer. I initially told the customer rep. I wanted to transfer $375.17 from my [redacted]. I asked the customer rep if I should still make a payment to [redacted] before the transfer went through. She (I don't know her name) advised that I should. I made a payment to [redacted] in the amt. of $35.17, which left a balance of $340.00 to transfer over to Barclays. Simple math. When my statement arrived from Barclays, it showed that not only was $340.00 transferred from my [redacted] but also $375.17 transferred also. I have been trying for 2 wks. to get this $375.17 taken off my Barclays charge. I have called repeatedly and was told it would take 3-5 business days. It's now over 2 wks and the $375.17 is still showing up. Every time I would call, I was told they are "working" on it. I also told Barclays I DO NOT, under any circumstance want to get hit with any finance charges. This clearly was Barclays fault. It's obvious that their customer service people are not very knowledgeable in handing these transfers. I want this taken care of immediately.Desired Settlement: I want the $375.17 taken off my Barlclays credit card. This was not my fault.

Business

Response:

P.O. Box 8885

Review: [redacted] Dr[redacted], TN 38134August 27th, 2015.Dear Sir,My complaint is against Barclay credit card Service with address PO BOX 8801 Wilmington,DE 19899,. Sir I used my card back in May 23rd 2015 and book a flight through an agency called Netflight, after comparing rate side-by sides with other flight agencies, I decided to go with netflights since they were offering me a better deal. so I booked the flight and pay with my Barclay card and the fare was clearly shown on my computer for the sum of 259.90$ . I printed the receipt out which I used to travel. A week later after my trip, I sign in to my online account to make my payment, to my surprise instead of 259.90$, I saw 403.00$. Since I had zero balance prior to this transaction, I thought may be it was an error, so I quickly reach out to my credit card company and complaint, and I was promise it will be corrected.To my dismay a month later the sent me a note claiming that exchange rate went up at the time Netflight was about to charge my card and that was a good reason why the price went up. And they were asking me to instead call the merchant. I have proof to them by mailing my receipt which shows the price I was suppose to pay for the flight, yet the won't listen to me nor try to do anything. So I have paid the total of 265.00$ more than what my receipt shows yet the insist I must pay the entire 403$. So I am frustrated right now because they keep harassing me through emails and phone calls. So Sir I have come to you for help, I have attached a copy of my actual receipt for the flight. I want them to leave me alone and after this is resolve I want to cancel my account with them. I hope with the evidence and explanation provided, my complaint will be giving due consideration. ThanksYours Sincerely.Desired Settlement: Since I already paid them the amount my receipt shows and even more, I want them to update and clear any other outstanding balance the claim I still owe.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 3, 2015 [redacted] RE: Priceline Visa account ending 6353 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: I got charged a late fee when I was 1 day late there not suppose to charge it right a way there suppose to have a 10 day grace period which I guess they don't this company will rob you blindDesired Settlement: I want a refund of the charge they do not have the right to charge when I paid it the next day.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 14, 2015 [redacted] Re: Barclaycard Rewards MasterCard Account ending in 9713 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: there are credit inquire on my credit report that I did not autorize no one to make please remove this off my credit report asap...I did not inquire anything from barclay bank I do not even know what that is please remove...BRCLYSBANKDEJun 28, 2015Jul 2017BankBRCLYSBANKDESep 28, 2014Oct 2016BankDesired Settlement: please remove this from all 3 of my credit report asap..I did not apply for anything from you guys and this was done with out me knowing..how do you guys put somehting on someones credit report with out verifitying that this belong to me??

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 21, 2015

RE: Inquiries for a Barclaycard account.

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

Sincerely,

Review: I was a ID theft victim and have a account that was opened using my info with Barclays. I am a disabled veteran and did not ever open a account with Barclays. Supporting documents have been faxed and mailed to Barclays proving this is a fraud account!!Desired Settlement: Please remove this fraud account from my credit reports as well as remove this from my SSN#

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885October 20, 2015[redacted]RE: NFL Extra Points Visa account ending 5601 and Barclaycard Arrival MasterCard account ending 2853[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Review: Requested on January 2015 to have authorized credit card user on my account removed due to divorce. Confirmation via letter was made by company.

As of October 2015, this now UNAUTHORIZED user can still access my credit card account via internet. Can view EVERY detail in my account that I would see via internet.

Contacted company customer service phone line three times to remedy problem. No success.

Contacted company via letter twice to President regarding breech of security. No success.

Please help me remedy this problem. The company's customer service phone line keeps telling me it's impossible for this to happen. But it is.

Please advise.Desired Settlement: Secure my credit card account!!! Unauthorized users should NOT have access!!!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 12, 2015[redacted]RE: Hawaiian Airlines Bank of Hawaii World Elite MasterCard account ending in 7237[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Review: I am a student at CUNY and I am concerned that this improper account handling will affect my ability to continue to receive financial aid/ student loans, as one condition is that I do not have any accounts which missed payments.

On October 12th 2015 I made a payment of $75.00, through my online account with Barclaycard US, towards my $74.67 minimum credit card payment which was on due October 22nd 2015. I did receive a payment confirmation email and I did not receive any communication from the company until today October 24th 2015 saying that my account was past due. I logged into my online account which had both a notice of an past due balance of $74.67, and a notice that my payment of $75.00 on 10/12/15 had been received. I called the company to find out what the problem was, and the first lady which I spoke with (Account Manager) was not able to figure out what the problem was, aside that the payment was not processed. She asked me to call my bank (JP Morgan Chase), ans to inform Barclaycard US with their response.

I expressed my concerns of being charged a late fee, and interest on approximately $7,500 which was just transferred to this credit card with a 12 months interest free promotion. I did incur a $225 fee on this balance transfer. If Barclaycard US considers my account as having missed a payment then they will start charging the entire balance interest at a rate of approximately 31%. I offered the first lady (Account Manager) to make a payment now of $75.00 if Barclaycard US will accept the payment as timely, which means that the payment will not be marked as late, that Barclaycard US will not charge a late fee, and Barclaycard US will not terminate the promotional 12 month interest fee agreement.

The first lady (Account Manager) put me on hold and when she came back she said that these terms were acceptable. She then proceeded to schedule a payment of $75.00 and she gave me a confirmation number.

I then called my bank (JP Morgan Chase) who said that they never received a transaction request from Barclaycard US in October. I called a second time to Barclaycard US to provide JP Morgan Chase's response. I reached a different lady (a "relationship specialist") and provided JP Morgan Chase's response. I then asked "relationship specialist" if she could see the notations made by the first agent who I had just spoken with. "Relationship specialist" told me that she saw that a payment had been scheduled, which would be applied to the November statement, that there were no other notations made on the file, and that I would be charged a late fee, that the promotional interest free period would be terminated, and that my account would reflect a missed payment.

I asked "relationship specialist" to have Barclaycard US contact the "account manager" who I spoke with in order to confirm the details of the first conversation, and "relationship specialist" said that this was impossible. I asked "relationship specialist" if Barclaycard US would honor their first agent's word, and she said that they would not, however I could call back next statement to ask again.

I feel that Barclaycard US representatives told a number of lies in order to obtain payments, accelerate payments and terminate their interest free promotional period. Both my $225 balance transfer fee and $75.00 payment which was made tonight were obtained through incorrect statements made by Barclaycard US representatives.Desired Settlement: 1. I want my payment to be accepted as timely, as promised.

2. I want Barclaycard US to insure that its employees to not tell costumers one thing, and then do another.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 5, 2015[redacted]Re: Barclaycard Rewards MasterCard account ending in 9647[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

Review: I recently completed an educational loan with Sallie Mae by co-signing my son's loan. Sallie Mae advertises the use of the UPROMISE MasterCard by Barclay Bank as a way to assist with the cost of the loan. I applied and received a UPROMISE MasterCard in August of this year. One of my reasons for applying for the card was the fact that they offered 0% interest for one year on PURCHASES and BALANCE TRANSFERS. I was issued the card and became an active cardholder on 8/14/13. I went ahead and charged part of the college tuition to the card figuring I had a year of 0% interest to pay it off. To my dismay my 1st statement does not reflect the 0% interest and was charged interest on my 2nd statement. I have called the customer service number on the UPROMISE statement on 3 occasions without any satisfaction. Each time I have to wait 7-10 days to get a response and I have to call them instead of them contacting me. I have finally been told that there were conditions applied to the 0% purchase offer. I have not been told what conditions I did not meet. I was issued the card by mail but was not told I did not "meet" the conditions of the 0% purchase offer. The offer is still on the UPROMISE web site. I feel the offer is FRAUD.Desired Settlement: Refund my interest charges and honor the 0% purchases for 1 year.

Business

Response:

P.O. Box 8885

Review: I have had a credit card with Barclays for quite some time. This Spring, the card was cancelled due to fraud. This summer, a merchant credited a purchase from January back to the cancelled card number. Barclays told me this was not a problem...that they would transfer the credit to my new card number. I have spoken with them numerous times, and they still have not transferred the credit, despite telling me every time I speak with them that it will be done in 24-48 hours. Now, they are telling me it has been done, even though there is no credit appearing on my statement, only a debit and credit that cancel each other out.Desired Settlement: I would like the credit transferred to my new card.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 21, 2015 [redacted] Re: Upromise MasterCard account ending in 7465 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: card service application Id [redacted] . I filled out an application for credit for L.L.Bean Credit card. I receive a letter of denial. it stated that my credit information was not used for the decision that they made. yet in their own words state that I had to many recent applications. I requested a L.L. bean credit card once before over 6 months ago. so, I am not sure what card services is referring to. otherwise my complaint is, they( card services) in fact did pull my credit info from the credit bureaus to see my information. it is the first thing they do. a copy of my credit report is the only way to confirm or deny if card services did in fact send a request for my credit information from any or all 3 credit reporting agencies. 2nd, I was not given the information to call write or contact the credit bureaus for a free credit report as required from the freedom of information act. 3rd. this appears to be a valid cast of discrimination. The Fair Credit Reporting Act (FCRA) allows you to get a free credit report if your application is denied. I was denied and not offered to get a free copy. whether or not my credit report was pulled/used to base their decision on. I was still denied for a credit card.Desired Settlement: $500 for discrimination.$500 for denial of rights set forth by the The Fair Credit Reporting Act (FCRA)a free copy of my credit report.

Consumer

Response:

L.L. bean /Card services : have violated the rights set forth by the The Fair Credit Reporting Act (FCRA)

extend all offers to anyone that has received a denial letter within the last year for a free copy of their credit report . (at no additional cost.) ( send notice via U.S.post office to all )

I would like a free copy of my credit report.

lower their standing grade with the B.B.B. and put them on notice that this will not be tolerated in the future.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 9, 2014

RE: LL Bean Credit Card Application

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover on January 9, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Sincerely,

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 31, 2014

RE: Application for LL Bean Credit Card

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

It was pleasure speaking to you regarding your inquiry on January 2, 2013. We regret any inconvenience you may have experienced while attempting to resolve this matter.

As you have indicated you did not receive our initial response, enclosed please find a copy of the letter we had previously sent.

If you have additional questions, I can be reached at [redacted]. My office hours are from 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Review: I applied for a frontier card which had a fee of $75, and the rebate was also $75. I thought that the rebate would cover the the $75 fee, which mean the total amount due would have been null zero, but they gave the refund two months later. Furthermore, I Never received a statement of the transaction neither by mail nor by email throughout the beginning of the transaction. So I had no information on the status of the transaction what so ever. Then they reported the credit bureau that I am late in payment. Therefor, they continuously charged me for a period 3 months without my notice and any update or reminder being sent to me either by mail or email, or even phone call. I have already made all the payments to them so I do not keep getting charged further. I am requesting I be return the illegitimate charges of total $128.5 This includes the initial $75 fee, which would have been $0 with the promised on time refund, and then late fees of total $53.5 which I was completely oblivious about due to no notice ever being sent to me.Desired Settlement: A refund of $128.50

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 17, 2014

RE: Frontier MasterCard account ending in 3215

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I called Barclay card in reference to a charge for overnight shipping of giftcards redeemed through their points program. I was unaware that their system automatically defaults to overnight shipping when I submitted my request. I only learned of this once my husband processed a redemption with his account and discovered this issue. So I called them the next morning as it was too late in the evening to reach the correct specialist that night. At the time of my call no fee had been billed. The representative I spoke with (whom I unfortunately did not get the name of) promised that she would follow up and monitor my account for the overnight fee of $36 to post to my account and she would waive it. It has now been almost a week since my call and the fee has been billed but not waived. I emailed the company via the online secured messaging and their response was that they apologize for mis information and inconvenience but that they were not waiving the fee. So now I put this in your hands. This is not right! Their online redemption system is a rip off being that it defaults to the most expensive shipping option!!! I want my money back!!!!Desired Settlement: I want the $36 to be credited back to my account.

Business

Response:

P.O. Box 8885

Review: I received an email from this company informing my of fraud however when I tried to call to address the matter I asked for confirmation in the mail and

was told that it would take 10 days to resolve the matter. This is not an acceptable practice for fraud. One should not have to wait 10 business days

for confirmation especially when it comes to fraud matters. I tried to speak with a manager however I got no where not to mention that I was hung up

by this organization as well. Please let it be noted that as a result of this matter I know longer wish to do business with Barclaycard or any

of the companies associated with this company. If this matter is not resolved in less than 10 business days legal action will be taken by

me to ensure the accuracy and integrity of my information.Desired Settlement: I expect a letter from this company within 10 business days as a result of the fraud that they processed on my card. I will not pay this company any money at all.

I have not used this card in a very long time. I find it offensive that this company does not take fraud seriously. I have received much better customer service

from other organizations.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 24, 2014

RE: Barclaycard Rewards account ending 6145

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I applied a Priceline Rewards Visa card on Jan 02 and was notified that the mail with my card was sent out on Jan 6. However, till Jan 26 I still haven't receive the card. I called Barclays Credit Card service, the customer service told me they cannot telling me where is the mail because they don't trust me as their customer. They also told me they cannot send out a new card till I submit some documents for their security verification. The card was lost and no one is responsible for that but me? To me it seems like, I opened an account in Barclays but I never received the card, so it is my fault? Why cann't they just send a new credit card to my billing address?Desired Settlement: Please just send a new card to the billing address!!!!!

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 9, 2015 [redacted] RE: Priceline Visa account ending in 1692 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,