Barclays Bank Delaware

Review: I was very happy with my Juniper accounting because I was receiving two types of rewards.

1. Juniper Cash Back Rewards ($25 every $2500 spent)

2. Cash Back Rewards (Large lump sum reward in May, due to all points spent from May until April- 12 months)

On Monday, May 18, 2015, I called to find out what was the status of my “Cash Back Rewards” (item # 2) I was notified that I will not receive both rewards (item # 1 and # 2) this year. I was perplexed, because last year I received both rewards and have not been notified of any changes regarding my rewards.

This is frustrating; I was expecting at least $1000 lump sum reward based on my 12 months expenses. I even asked for a credit increase to put additional charges.Desired Settlement: I would llike the lump sum for "Cash Back Rewards" that they have given me for the last two years based on my charges for the last twelve months.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 16, 2015 [redacted] RE: Juniper Platinum MasterCard account ending 0948 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: I called Barclay card in reference to a charge for overnight shipping of giftcards redeemed through their points program. I was unaware that their system automatically defaults to overnight shipping when I submitted my request. I only learned of this once my husband processed a redemption with his account and discovered this issue. So I called them the next morning as it was too late in the evening to reach the correct specialist that night. At the time of my call no fee had been billed. The representative I spoke with (whom I unfortunately did not get the name of) promised that she would follow up and monitor my account for the overnight fee of $36 to post to my account and she would waive it. It has now been almost a week since my call and the fee has been billed but not waived. I emailed the company via the online secured messaging and their response was that they apologize for mis information and inconvenience but that they were not waiving the fee. So now I put this in your hands. This is not right! Their online redemption system is a rip off being that it defaults to the most expensive shipping option!!! I want my money back!!!!Desired Settlement: I want the $36 to be credited back to my account.

Business

Response:

P.O. Box 8885

Review: I was a proud user of the Arrival+ card until I learned of unfortunate changes to its benefits/agreement. I can't justify the 89$/year annual fee (Feb. 27th, 2015). I cancelled today and they unfortunately told me I would not receive a pro-rated reimbursement for the year. Given the cardmember agreement changes, I believe a pro-rated reimbursement for the year is required.Desired Settlement: I would like a pro-rated reimbursement of the $89 annual fee for 11-30-15 to 2-26-16.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 9, 2015[redacted]RE: Barclaycard Arrival MasterCard account ending 9363

[redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

Review: I applied for a frontier card which had a fee of $75, and the rebate was also $75. I thought that the rebate would cover the the $75 fee, which mean the total amount due would have been null zero, but they gave the refund two months later. Furthermore, I Never received a statement of the transaction neither by mail nor by email throughout the beginning of the transaction. So I had no information on the status of the transaction what so ever. Then they reported the credit bureau that I am late in payment. Therefor, they continuously charged me for a period 3 months without my notice and any update or reminder being sent to me either by mail or email, or even phone call. I have already made all the payments to them so I do not keep getting charged further. I am requesting I be return the illegitimate charges of total $128.5 This includes the initial $75 fee, which would have been $0 with the promised on time refund, and then late fees of total $53.5 which I was completely oblivious about due to no notice ever being sent to me.Desired Settlement: A refund of $128.50

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 17, 2014

RE: Frontier MasterCard account ending in 3215

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: I have had a credit card with Barclays for quite some time. This Spring, the card was cancelled due to fraud. This summer, a merchant credited a purchase from January back to the cancelled card number. Barclays told me this was not a problem...that they would transfer the credit to my new card number. I have spoken with them numerous times, and they still have not transferred the credit, despite telling me every time I speak with them that it will be done in 24-48 hours. Now, they are telling me it has been done, even though there is no credit appearing on my statement, only a debit and credit that cancel each other out.Desired Settlement: I would like the credit transferred to my new card.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 21, 2015 [redacted] Re: Upromise MasterCard account ending in 7465 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: card service application Id [redacted] . I filled out an application for credit for L.L.Bean Credit card. I receive a letter of denial. it stated that my credit information was not used for the decision that they made. yet in their own words state that I had to many recent applications. I requested a L.L. bean credit card once before over 6 months ago. so, I am not sure what card services is referring to. otherwise my complaint is, they( card services) in fact did pull my credit info from the credit bureaus to see my information. it is the first thing they do. a copy of my credit report is the only way to confirm or deny if card services did in fact send a request for my credit information from any or all 3 credit reporting agencies. 2nd, I was not given the information to call write or contact the credit bureaus for a free credit report as required from the freedom of information act. 3rd. this appears to be a valid cast of discrimination. The Fair Credit Reporting Act (FCRA) allows you to get a free credit report if your application is denied. I was denied and not offered to get a free copy. whether or not my credit report was pulled/used to base their decision on. I was still denied for a credit card.Desired Settlement: $500 for discrimination.$500 for denial of rights set forth by the The Fair Credit Reporting Act (FCRA)a free copy of my credit report.

Consumer

Response:

L.L. bean /Card services : have violated the rights set forth by the The Fair Credit Reporting Act (FCRA)

extend all offers to anyone that has received a denial letter within the last year for a free copy of their credit report . (at no additional cost.) ( send notice via U.S.post office to all )

I would like a free copy of my credit report.

lower their standing grade with the B.B.B. and put them on notice that this will not be tolerated in the future.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 9, 2014

RE: LL Bean Credit Card Application

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover on January 9, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Sincerely,

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 31, 2014

RE: Application for LL Bean Credit Card

Thank you for your additional inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond.

It was pleasure speaking to you regarding your inquiry on January 2, 2013. We regret any inconvenience you may have experienced while attempting to resolve this matter.

As you have indicated you did not receive our initial response, enclosed please find a copy of the letter we had previously sent.

If you have additional questions, I can be reached at [redacted]. My office hours are from 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Review: I have been with BarclaycardUS for almost a year now and have yet to receive a credit increase. Im a loyal customer to them and think I deserve the same in return. I have always been on time with my payments every month in that time. I have requested a credit increase once in that time and was told I was not "eligible".Desired Settlement: All im requesting is a credit increase. I would like to continue my relationship with BarclayCardUS if they can give me the same loyalty that I have given them.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 20, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 1990 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: I am a holder of US Airways Dividend Miles Mastercard. This card offers several benefits to the card holder including Zone 2 boarding. I would like to complain about not receiving zone two boarding on flight us 1971 from clt to syr on 11/16/14. I asked gate agent to grant me the zone two privilege and showed my us airways credit card but agent refused. After the flight I contacted the US Airways Dividend Miles Mastercard customer service via email and I was asked to call the credit card customer service. I did so but the representative was unable to address my complaint.Therefore I request a refund of my annual fee due to the fact that the agreement between me and the credit card was violated. US Airways Dividend Miles Mastercard guarantees certain privileges when travelling on US Airways in their advertisements.

Booking number [redacted]Desired Settlement: Refund of annual fee

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 16, 2014 [redacted] RE: US Airways MasterCard account ending 2838 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: CARNIVAL DID NOT APPROVE ME FOR A CREDIT CARD AND MY CREDIT IS NOT THAT BAD. I AM TRYING TO REBUILD MY CREDIT.Desired Settlement: TO BE GRANTED A CREDIT CARD.

Business

Response:

P.O. Box 8885

Review: I closed this account and have been trying to pay it off, Barclay has put fees on this account, that do not make any sense. One late fee of 20.00 dollars one Month, the next Month 35.00 dollars. I called Barclay Bank and talked to the Billing dept and the Customer Service Dept. They were nasty rude, I asked them why are you charging me late fees of 20.00 on e month and 35.00 the next month. The interest charge is only 3.82 cents. I have paid them 40.00 during the Two statements and I get the next billing Statement and it is like I have not paid anything. They are trying to pull a fast one, I asked them why are you doing this his answer was because they can. This Company does not like the fact that I closed my account of my own free will. The amount of the account was supposed to be 214.92 I paid 40.00 now it is 213.61, that is insane. Some one needs to do something about this company.Desired Settlement: Stop trying to get more money out of me, and except the fact that I do not want your credit card. Do the right thing my balance should be about 177.00 , with the interest maybe less.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 26, 2013

RE: Barclaycard Rewards MasterCard ending [redacted]

We are in receipt of the correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the assessment of late fees and would like to take this opportunity to respond accordingly.

I appreciate your taking the time to speak with me on November 6, 2013 to discuss your concerns. We apologize for any difficulty you encountered during prior conversations with our representatives. As we discussed, your September 2013 billing statement was assessed a late fee because we did not receive a payment prior to your statements due date. Your October 2013 statement was assessed an additional late fee because the payment you sent did not satisfy the minimum amount due for that billing period.

I hope the above information, coupled with our conversation, clarifies matters for you. If you have any questions that we can assist you with, please contact me directly at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m., ET, Monday through Friday.

Review: I was contacted for potential fraudulent activity on my credit card. When I called back, the first operator (operator ID# [redacted]) was incompetent and unable to explain but was polite. When I asked to be transferred to a manager, she hung up on me. I called back and spoke with operator ([redacted]). She was rude and told me I had to cancel the card or else I would be help responsible for any future fraud activity. I told her that is not true and she said it was fact. I asked to speak to a manager and she put me on hold for 15 minutes. She came back on and said no manager was available. I said fine, she could transfer me to cancel the card - she said "Great, hold on" and I was immediately transferred. I explained to the retention rep ([redacted]) what happened and he gave me all the id numbers and told me to report my experience as that was not true.Desired Settlement: Operator [redacted] be let go as providing false information regarding Reg Z. I will be canceling my card once my trip is complete.

Business

Response:

P.O. Box 8885

Review: Hi All,

Please help expedite and address my complaint accordingly.

I have filed a complaint with the CFPB due to the nature of the incident that occurred and will retain legal counsel if the matter is not properly addressed promptly.

I am a [redacted] Mastercard holder.

On March 28th I purchased an item for the amount of $3,525 on [redacted] and shortly after received photographs which didn’t correspond with description. I immediately contacted barclaycard customer service and was referred to the fraud department. The fraud department informed me that since the payment had not yet posted that the proper protocol would be to deem it as fraud so it does not post.

Several weeks later I was interrupted during my work day by the fraud team who said this purchase did not qualify as fraud as my wife had previously purchased things on the site etsy. The payment then posted.

In turn I was referred to the disputes department on April 25th who alleged to open a case.

In the interim, after you guys posted the payment I was sent a package containing a counterfeit item, which is why I contacted you in March to cancel the transaction!

Today May 2nd, 2014; I called again to get a status on the dispute and inform them that I was sent counterfeit goods after you posted the payment weeks later! I was informed no dispute case had been opened and now I need to fax documents to the disputes center.

I requested a physical mailing address to send certified mail and was not given that.

I am now a month into an issue that was grossly mishandled from the beginning and am a very dissatisfied customer. Several hours of my time have been wasted and I am looking for this to be resolved ASAP.

You guys have recorded phone calls to prove the terrible customer service that was provided to me. I have photo’s and messages and any supporting documentation needed to prove this to be a fraudulent seller using Etsy as his forum to scam people.

Please help me address this immediately!

Regards, [redacted]Desired Settlement: CORRECT YOUR MISTAKE!

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 25, 2014

RE: US Airways MasterCard account ending 4862

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: On February 3, 2014, I made an ACH payment of $20.00. On February 11, 2014 I made another ACH payment of $534.79 to pay the account balance off in full. On February 12, 2014, I contacted NFL Extra Point Visa Credit Card Company to verify that the ACH payment had cleared my NFL Extra Points Visa Credit Card account. The payment of $534.79 post to my NFL Extra Point Visa Credit Card account, but there was a hold placed on the available funds for seven to ten days. The company CANNOT give me a detail description as to why they have placed a seven to ten day hold on the available funds to my account. My bank which is [redacted], has spoken with an NFL Extra Point Visa Credit Card Supervisor and informed the NFL Extra Point Visa Credit Card account Supervisor that the funds has been paid to NFL from my bank account and the Supervisor still cannot give me an honest and ethical answer.Desired Settlement: I want my NFL Extra Points Visa Credit Card account to reflect a open line of credit of $500.00. I want the holds removed. I want a letter of apology from NFL Extra Points Visa Credit Card Services.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 21, 2014

Re: NFL Extra Points Program Visa Account ending in 1260

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Barclalys cancelled a credit card acct some time ago because I reached maximum amt. I ALWAYS PAID ON TIME AND WAS NEVER LATE. NOR DID I PAY LESS THAN THE MINIMUM DUE. That is fine. Their rate of interest in exorbitant compared to any other card I have. I have continued paying them more than the mimimum EVERY MONTH since the closing and never late.

This month they will no longer allow me to make payments on-line. I must call them and waste my time and their customer service employee's time paying over the phone. I refuse to mail checks since the post office stole my checks 2 years ago.

This is inconvenient for me and them. Their customer service manager was unwilling to do ANYTHING. You would think a bank would want their money the most efficient way. Not this bank. THE WORST BANK I HAVE EVER DEALT WITH FOR ANY REASON. TERRIBLE SERVICE, TERRRIBLE INTEREST RATES. HOPE THIS KEEPS OTHERS FROM USING THEM IN ANY CAPACITY.Desired Settlement: Allow me like anyone else to pay online. THEY cancelled the card for no reason. I was not negligent in ANY WAY.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 16, 2013

RE: Wyndham Rewards Visa account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding your ability to access the website as well as the interest rate on your account and would like to take the opportunity to respond accordingly.

It was a pleasure speaking with you regarding your concerns. Allow to reiterate my apology that the representative you spoke with previously did not properly address your concerns regarding your inability to access the website and any confusion this may have caused. During our conversation you confirmed that you were able to successfully log into the website using your current username and password. I shared with you some additional payment options available, including automatic payments and payment by phone, which are both free of charge.

We also discussed your request for a lower interest rate on your account. Our records show your current interest rate is the rate that was applied to the account when it was opened. Unfortunately, we do not have a lower rate available for your account.

As referenced in your correspondence, the account was closed on November 23, 2012. A letter was mailed to notify you of this change to your account and the corresponding reasons.

We hope this addresses your concerns. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I had an account with Bank of America for my RCI mastercard. My account has been closed for some time now, and each month I have been able to login to the BOA website and make my payments. At the end of June 2013, my account was transferred to Barclay Card US. I received no bill for July, and the next bill I received was for August 2013. This showed my account as in arrears with a late fee for July of $35.00. With August bill in hand, I attempted to set up credentials with the Barclay Card US website in order to continue to make payments per normal as I had with BOA. However, I tried to do so unsuccessfully for a week. Each time I went through the entire set up process, entered all necessary information, set up security questions, and once completing it took me to a page that says: 'That wasn't supposed to happen! We apologize for the inconvenience, but our website is experiencing technical issues.Please try again later.' I was very frustrated, as I did not want my account to be in arrears and affect my credit rating. I looked for a way to contact Barclay online via email, but you have to have an online account to do so. I was unable to call as I had laryngitis for a week. (receipt from Dr as proof) Once I was able to talk (8/10) I called and was able to bring my account up to date and the representative said July/Aug late fees would be waived then transferred me to Web Support. [redacted] with Web Support said since my account was closed I did not have right to online access and had to pay over the phone at a $6.95 fee from Western Union. This seems pretty shady to me.Desired Settlement: I would like an apology from Barclay, as well as ability to have online access to pay on my account as I did with Bank of America. I should not have to pay a 3rd party fee to make a payment. I also want to make sure this does not affect my credit rating.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 3, 2013

RE: RCI Elite Rewards MasterCard account ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding accessing your account online and would like to take the opportunity to respond accordingly.

I attempted to contact you to discuss your concerns. Unfortunately, I was not able to speak with you; however, a thorough investigation was completed on your account. Please allow me the opportunity to share the results of my findings as well as the actions that have been taken on your account.

We regret any inconvenience you may have experienced while attempting to access your account using our website. According to our records, a username and password was established for your account on August 7, 2013. As a courtesy, we have waived the late payment fees that were assessed to your account in July and August. In addition, we have removed the delinquency from your credit report that was related to this matter. Please be advised that we have also provided coaching to the representative you spoke with regarding the online access misinformation you received.

With respect to your concerns regarding the $6.95 telephone payment processing fee, as our representative explained, this fee was not charged. This fee does not apply to ACH electronic fund transfers debited from bank accounts.

We hope this information provides clarity. If you have any further questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

Review: To: BCUS Office of the President

Subject: disabled vet refund pls help

I tied for 3 days now your dispute dept changes they all give me deff info the superviser is no help I am a disabled vet on 9/15/2014 I thought I was using the real uscis web site but no I was on a fake site that looks real I paid them $609,00 on my credit card two later a called them up and ask them to cancel they said to late so I called my cc company & uscis they both told me to dispute it the cc said I had to wait uscis that my fees are waived so I called cc for 3days till they disputed the charge on oct 8 I get a letter from my cc that they removed the charges yesterday I ck my cc account and they put fees back on I been try from day one this company has 236 complants I found yesterday they not honest pls help I sent to ftc & Revdex.com & state attorny office & miami county attoney office I wiil wait for your respones to this email thanks [redacted] last 4 of cc 9460Desired Settlement: full refund

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 18, 2014 [redacted] RE: Barclaycard Rewards MasterCard account ending 9460 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I attempted to file a dispute on a purchase of defective goods in the amount of $1172.50 but all Barclayscard has done is present obstacles to me instead of providing any type of assistance. A barclays representative stated to me that I would receive a provisional credit to my account after I faxed them a copy of the purchase invoice and explained the transaction. I immediately faxed the documents to barclays fax number and included a detailed explanation of the status of the goods along with my return shipping to China tracking info. The next day I called barclays to find out when I would receive a provisional credit on my account and a different customer service rep cursed at me and told me to do whatever I had to but I would not get a provisional refund. She said the other lady lied to me and then she hung up on me in mid conversation. I have over $75000 in barclays bank and to act this way to a customer is completely ridiculous and asinine. I have done everything barclays has requested of me and now I do not have the goods, payment, temporary refund or anything.Desired Settlement: I want a conditional refund on my account immediately.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 11, 2014

Re: Barclaycard Rewards MasterCard account ending in 8394

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Because of financial hardships I could not pay my total balance of credit card. BARCLAY offered me a settlement to pay half the amount owed, BARCLAY mailed me. Letter of the settlement agreement in Dec 16,2013, I called and told BARCLAY I agreed to make payments in three months, I paid first payment in Jan11, 2014 of $200 and second payment Feb, 15,2014 of $200. But BARCLAY has failed to correct my balance. BARCLAY has been subtracting these two payments from my original balance not from the settlement agreement. My next payment is due March 15 2014, but I can not trust BARCLAY with my last payment because I have made at least 6 calls personally and have emailed BARCLAY at least 7 emails with no resolution to correct my balance. My balance owed was originally $1600 but BARCLAY offered me a settlement for $800. My acct. Statements show payments have been towards $1600. My acct. balance shows now $1200... According to the settlement it should show $400 balance .

I have a voice disability, sometimes I can not speak, unless I get my treatment.

Please help me, as I do want act I. Good faith with my payments and not have bad credit.Desired Settlement: I would like my two payments to show towards my settlement agreement. as the letter from BARCLAY states, because I did call to agree on that settlement since my first payment I have made a January and a February payment a total of $400 dllrs, but I still owe $400, I will ask family to lend me this money to pay my last payment. But only when BARCLAY corrects my balance. BARCLAY had said they would correct this error since January , but no correction has been made.

Thank you

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 4, 2014

[redacted]5

Re: Barclaycard Financing Visa Card account ending in 9777

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry and are pleased to have been able to assist you with the matter. Under separate cover and on April 4, 2014, we sent you a detailed response of the investigation and actions taken to bring positive closure to this situation. Please allow up to 7-10 days receive this in the mail.

It is our goal to provide exceptional service and it is our hope we have met your expectations.

If you have not received the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at [redacted]. My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: northstar location service sent me a demand letter for 317.13 for money owed to barclays bank. I called barclays since I cancelled my credit card with them on aug 6 2014. They say a bill came in a month after the account was closed for 82.00 dollars. Why they paid it is unknown since the account was payed up and closed on aug 6 2014. Then I asked them what phone # and address they had on me and it was correct, I asked them why they never contacted me about this bill, barclays says they didn't know. Now I have a collection on my credit and they want 317.13.

I told barclays that I would pay the 82.00 they said they could not since it is turned over to the collection agency. the agency says they want 317.13 and they will not take it off my creditDesired Settlement: I wants Barclays to accept my offer to pay the 82.00 dollars and clean up my credit. I hope they see how wrong this is.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 29, 2015 [redacted] Re: Upromise MasterCard account ending 8091 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: In October, I called Barclaycard collections to set up an agreement that would work for both of us. I agreed to $200 per month beginning in October. They told me I had to pay the back amount due of $1300 but I told them I couldn't possibly do that. We agreed to a long term payment plan of $200 per month without the $1300 because I am very tight financially as a newly divorced single mother but I could handle the $200. Payments were to begin in October and they did. November's date came but instead of taking out $200, they took out $1329. I called immediately as soon as I discovered my bank account was -$300 and I got the run around. They insisted initially that I set this up which I did not. I was transferred, disconnected 3x, talked to collections (who agreed that it was only $200, nothing else) was transferred again to original person I talked to and requested her supervisor [redacted]. They agreed it would be remedied minus the $200 agreed to but would take up to 48 hours to receive refund.it has been 6 days now. I called [redacted] directly more than 3x and left messages with no response. I am on the phone with them again now and have been going through all communications with various depts with a very nice CS rep. She found the notes saying $ would be returned within 48 hours, now she has me on hold trying to locate someone to find out who dropped the ball. I am currently at risk of losing my car insurance, cable and cell phone including my electricity being shut off. Their business practice with customers trying to do the right and set up payments is despicable. Everyone agreed it was their mistake but I am paying dearly while they take their time refunding me. I have also incurred overdraft fees of $35 so far..now late payment fees for bills I can't pay because of this and reinstatement charge when the cancel my car insurance.Desired Settlement: I would like an immediate refund for their mistake minus the $200 I agreed to and compensation for all fees I have been charged due to their negligence and horrific customer service. It should never have come to this. They could have pulled back the charge before it posted but chose not to. All calls are recorded. Listen to the Collections agreement from October first.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 November 26, 2014 [redacted] RE: Barclaycard Financing Visa Card account ending 4578 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office a[redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,