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Barclays Bank Delaware

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Reviews Barclays Bank Delaware

Barclays Bank Delaware Reviews (634)

Review: I have a credit score of over 750. When coming back from our trip to Jamacia on the plane we were offered a 0% credit card for 18mths & given 40,000 diveden mile with Barclays US airways mastercard. I called today to see when my promotional rate ended & was told I was paying 24.99% for the past 16 mths because of my credit wothiness. They refuse to reinburse me the interest that they charged me.Desired Settlement: Refund the interest I paid & be investigated for fraudulent practices.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 18, 2014

Re: US Airways MasterCard Account ending in 1539

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m.ET, Monday through Friday.

Review: I paid off my balance in full several times. I was charged $200+ in interest even though I have paid my balances in full so 12 months later my account was paid on the initial purchases. I have contacted the bank several times with no resolution.Desired Settlement: Refund the interest charged.

Business

Response:

P.O. Box 8885

Review: I have had this Barclay credit card since about last june. I got it at [redacted] in Ridgeland, Ms., and have used it to buy plane tickets for 2 people last summer. My boyfriend, James Reeves, has been paying on it every 2 weeks, when he gets paid. He writes the addres on the envelope and sends the check in. Soon, Barclay sends an e mail that says the payment for the month has not been received by them; however, the check has cleared the bank, so I know they got that money. Barclay then wants proof the payments were made, so, since the checks cleared the bank, faxed them in so they would see that the money was sent in. Since last summer, every time a check was sent in to them, they failed to credit the payment to the account, then sent e mail that the payment was past due. I called them and they stated that the only way they get their mail is to use the monthy payment envelope with their address on it; if you write it by hand, as James Reeves does, "the mail goes somewhere else" and "it takes 3 weeks for us to get the mail" and other comments nobody would believe. I have many checks here at home that the company says we never paid, and thats a lot of money they were not giving me credit for. how many other people are they doing this to?Desired Settlement: the outcome is retroactively correct all the events of making me wait 2-3 months for a payment to be credited to the account. there is no sense in making your credit score lower when you have done nothingwrong to go through that. When a payment is made it should be credited to the account, and nobody should tell you "if you write the address on the envelope instead of using the monthy payment form, it goes to another address" and "it takes 3 weeks for us to get the payment in the mail" and things nobody would believe. this is horrible company to deal with and I'm sorry that I got one; after its paid off I will be dropping it completely. the last payment made was the 28th of this month; I used the monthly form with the address on it, and since they love to tell you they never received the money, I sent it certified mail to be able to prove they received it.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 3, 2014

RE: Williams-Sonoma Visa account ending 6084

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: Barclaycard has processed a transaction that resulted from false pretenses and misrepresentation by an auto transportation company. We contracted this the transportation company to transport our vehicle from Florida to Maine. A contract was signed, however. The contract was null and void due to a violation of Florida Statue section 817 Fraudulent misrepresentation:

Under contract law, a plaintiff can recover against a defendant on the grounds of fraudulent misrepresentation if (1) a representation was made; (2) that was false; (3) that when made, the representation was known to be false or made recklessly without knowledge of its truth; (4) that it was made with the intention that the plaintiff rely on it; (5) that the plaintiff did rely on it; and (6) that the plaintiff suffered damages as a result.

We asked the merchant to cancel the transaction prior to execution. The merchant agreed to do so and required the request to be in writing. We provided the request to the merchant and informed Barclaycard of the incident. We were assured it wasn't processed by a representative. On February 23, 2015 they processed the charge. We disputed the charge and they reversed the charges.

The merchant provided the contract to Barclaycard and were approved to refill without prejudice. We disputed the charge again - a manager was supposed to review the documents we provided that outlined our attempts to settle the matter with the merchant, and how we were deceived by their tactics.

Barclaycard disregarded the statutory law and sided with the merchant resulting in a fraudulent charge of $748. We called multiple times to resolve this matter with Barclaycard. They supposedly sent two letters explaining their decision, as well as our rights. We never received those letters and they failed to call us back in a timely manner.

We have since closed our account and are requesting a full refund for those fraudulent charges.Desired Settlement: We are requesting a full refund in the amount of $748

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 3, 2015 [redacted] RE: L.L. Bean Visa account ending 4342 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: called these people to cancel and close my credit card account, I had paid the bill in full on the 3rd of october. called on saturday, the 4th and got the run around for awhile, finally got a representative on the line who told me I owed interest of $32.74, at this time I am so disgusted with these loan sharks with their grossly high interest rates, that I just said to close the account. After looking at my last statement, I see I paid interest of $15.89 on billing dates 8/7/2014 to 9/6/21014., or roughly 30 days. So now the are charging me interest from 9/7/2014 to 10/3/21014 and my interest is $32.74? This is nothing short of stealing, I have never been charged that much interest, this is stealing, and I want all of the $32.74 back imediately. or I want this complaint to show on their Revdex.com report forever,,, these folks are loan-sharks, and con artists. they charge ridiculous interest while claiming to be helping people build credit. In truth the only thing they are helping is, helping themselves to your money. I want this money returned to my bank immediately,,,,Desired Settlement: I want the entire amount refunded, they have cheated me enough. Amount of $32.74

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

October 17, 2014

RE: Juniper Credit Card account ending 2769

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I did a balance transfer from my [redacted] American Express card for an estimated $2300. I started this on 9/10 and the balance was transferred to my Barclay card on 9/15. To date 9/29 the balance has not posted to my WFAE card and Barclay is earning interest on the balance transferred. I have tried may times to get an answer from Barclay and nothing has happened. I have a past due amount on my AE cardDesired Settlement: I want my $50 late fee reimbursed and interested earned since 9/15. I also want my balance transfer complete

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 21, 2014

RE: Barclaycard Rewards MasterCard account ending 6016

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I received a letter today that stated "We regret to inform you that your Barclaycard Rewards Mastercard account issued by Barclays Bank Delaware is closed. We made the decision to close this account because it has not been used for an extended period of time." I feel this is a breach of contract between myself and the bank. I am not a lawyer, but if I was not paying my bills or was abusing the system, then maybe they have a right to cancel the card. I do not feel that it was made clear to me when I received the card, that I was forced to make purchases to keep the credit card open. I have been keeping this card for emergencies. I believe their "extended" period of time has been maybe a year. The bank closing my card without my knowledge or good reason will hurt my credit score. This is a blatant disregard for a consumer becasue the bank is not making a profit off of me at this time.Desired Settlement: I want the card reopened and my credit history repaired. I was dinged when they ran my credit history and will now be dinged because of the card being closed by the bank.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 20, 2014

RE: Barclaycard Rewards MasterCard account ending 2811

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: I signed up for the US AIrways Barclays card for 89 dollar a year. I realized that this won't help me fly with american airlines yet because the merge isn't complete (i wanted it to save on baggage fees), I called them to let them know I wanted to downgrade my card to the free Barclay card. I spoke to the rep and was told my only option was to shut the card or downgrade it if I didn't want to pay the 89 dollar fee. I discussed with the rep that I was concerned about my 10-11 referrals that I was suppose to get 5,000 miles per person because I didn't want to lose the miles which are clearly worth a lot more than 89 dollars. She very clearly said more than once because we were discussing it that I will get my referral miles. When the miles didn't show up on my statement, I called and was told the miles will appear on my March statement. They didn't show up on my March statement so I called and they made a case to look into what happened. When I called two weeks later to check up on my case I was told it went to the executive team who listened to all the recordings of my phone calls and as a nice gesture will give me 5,000 miles instead of my 55,000 I deserved because they claim even though the rep told me I will get the miles it was a mistake and the terms and conditions that I agreed to says differently. I never would have shut my account as I discussed on my original phone call if I would lose the miles but I was repeatedly told by their rep that I would in fact get my miles even if I downgrade my card.Desired Settlement: All I am asking for is the 55,000 miles that I am entitled to and was told more than once by their rep that I will get.

Business

Response:

P.O. Box 8885

Review: The credit card company charged off this account saying I was dead. When I called to clear this up they apologized and said they would fix it by taking all the late fees, over the limit fees, and interest off since it was their mistake. Now they are saying that the balance is $1037 on a $400 credit limit and it is all purchases. I do not remember going over my limit. I would like something showing all the purchases that total the $1021 amount. I am fine with paying the $400 credit limit but not more on their mistake. I have to have this cleared up to refinance my house. Everyday this mistake of theirs goes unfixed it is costing me money. They are the ones that charged off the account saying I was dead.Desired Settlement: I would like this cleared up so I can refinance my house. I would like them to whip the account clean of all charges. This was not my mistake it was theirs and they can clear this whole account up as a kind gesture for saying I was dead and messing up my credit.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 24, 2015 [redacted] RE: Juniper MasterCard account ending 0146 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: On 01/05/2015, I charged my first stay at a Choice Hotels property to my Choice Privileges(R) Visa Signature(R) Card. Unlike the delivery of the 8,000 points associated with the first use promotion and despite several attempts and hours of effort trying to work with BBD in receiving and being able to utilize these earned points, BBD is now evading their responsibility to deliver on this part of the promotion. This conclusion is best characterized when I made a firm and final attempt to resolve the matter with BBD on 04/28/2015. At that time, I advised BBD again of the matter in writing and asked for a resolution in writing. At this point, BBD was in violation of their own Terms and Conditions since it had been 16 weeks since I fulfilled the requirement of the first stay promotion and over 6 weeks since it was posted to my BBD statement. BBD responded with what appeared to be a couple of standard platitudes and then shortly thereafter closed my complaint with no further action plan or case# for resolving the matter. In my complaint, I advised BBD that the deadline for posting the points to my Choice Privileges account has passed and should they not resolve the matter within the next two weeks, I would be left with no choice but to involve the regulatory and legal authorities. As of today, BBD continues to take no action and appears to be defiant of their responsibility to deliver on their advertised promotion. As a result, I am being deprived of reward points which would provide real economic value, if delivered in accordance with the program rules and BBD's stated Terms and Conditions. In addition, BBD's behavior regarding the handling of my complaint is in stark contrast with their stated Complaint Policy Statement which can be found at: [redacted]: Complaint Description summarized due to character limitDesired Settlement: I am hopeful of a positive outcome that results in the recovery of either the 26,310 rewards points I have earned for the statement ending date of 03/12/2015 being promptly posted in my Choice Privileges account as described in the BBD Terms and Conditions or receiving the liquidated damages equivalent of those same rewards points which is $297. The liquidated damages equivalent was calculated by using the fee schedule published by Choice Hotels that would be used if the points were purchased.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 6, 2015 [redacted] RE: Choice Privileges Visa account ending 5785 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] Based on verifiable actions already completed by the business, such as properly crediting my account as outlined in my complaint, I am inclined to think the resolution that I will receive by mail in 7-10 days will be satisfactory to me. However, since the details of the resolution to my Revdex.com complaint have not been provided in the body of the previous communication or as an attachment by the business, I can not confirm that the resolution will be satisfactory. As a result, I would like to tentatively accept the resolution and have the status of this complaint set to "Accepted pending receipt and review of resolution details from the business." If possible, please keep this complaint open and active until 07/21/2015 to allow time for the mailed resolution details to be received and reviewed. If no further response is received by 07/21/2015, please consider this complaint resolved.I very much appreciate the involvement of the Revdex.com of Delaware in mediating a tentative resolution to this matter. I am fairly certain that the business would not have taken any action to deliver on the advertised promotional benefit without third-party involvement. Based on my experience with this business vs. its peers and as demonstrated through this complaint, this business clearly DOES NOT DESERVE the A+ rating which they currently receive on your website.

Regards,

Review: I had a dispute regarding a merchant that charged my account an incorrect amount. The attorney took a deposit of $2,500 on 5/21/2014 and services should've been charged at $187.50/hour, instead, the attorney charged me $250.00 an hour. After attempting to collect the difference from the merchant, I was unsuccessful. I had reached out to BarclayCard dispute team to assist me with this as the merchant charged me the wrong amount; (proof was submitted) - BarclayCard representative told me that they sided with the merchant as they can not comment on how much a merchant can or can not charge me.

The initial agreement with the attorney was that she would just RE-EDIT my ALREADY filled out dissolution documents that were rejected by the court. In addition, [redacted] had suggested that I file a restraining order against my spouse. [redacted] had stated that by hiring an attorney, if there are police records on file, the police will respond quicker if they know an attorney is on the case. I had hired [redacted] based on her stating that she would work with the police on getting my documents together for court. [redacted] had only filled out the restraining order; and never re-edited the dissolution documents that were accepted by the court. Upon contacting [redacted] several times; she had refused to refund me any of the money, provide me with an invoice, or provide me with my dissoultion documents. I had asked for my invoice several times during the business relationship, and I had only recieved it a month after the relationship was severed. [redacted] chose to end the business relationship for no reason at all. I had requested to get my initial documentation back. [redacted] gave me half blank documents and the other half was incorrectly filled out, infact, the documentation that [redacted] had provided to me was rejected by the court; TWICE.

I received a voicemail from the [redacted] Court, from the Family Law Court, from [redacted]’s supervisor, [redacted] – and she stated that my documents all contradict one-another; page 2, of each set of documents, contradicts page 1, and none of the paperwork is filled out properly. In fact, the Director of the Family Law Division had insisted that the attorney goes back to Law School because the work was not filled out appropriatly. The Director of the [redacted] Court, Family Law division, had decided to take the incorrect documents that [redacted] provided, and correct them herself because she could not believe the mess that [redacted] had left me in.

1)Restraining order was not handled appropriately, [redacted] had dropped the case ONE business day prior to the court hearing (without a valid explanation as to why the business relationship was severed), provided me ZERO documents to bring with me, provided me ZERO advice for the actual court hearing, and overall, provided me NOTHING for my case.

2)The documents that had been “filled out” for the dissolution were so incorrect, that the court sent them back, TWICE. Not to mention that when [redacted] had sent over my documents (after the hearing), they were scanned in at an angle, and the court would not accept them.

I have a separate e-mail stating that [redacted] made an agreement with my spouse that he would pay for half of the attorney fees, [redacted] never honored that; she billed me for 100% of the attorney fees.

I also have an e-mail from [redacted] on July 22, 2014 stating that the difference between the $250 I was charged, and the $187.50 I was supposed to get charged; was "in the mail" - Today is August 19, 2014. I still have not recieved my check for the difference.

Upon numerous attempts to reach [redacted] - I was unsuccessful with getting my refund. BarclayCard allowed her to defraud me. I had asked for an invoice from [redacted] several times, and when she finally replied to me (a month after the business relationship was terminated) - she gave me a vague reason as to how a bunch of "emails" add up to the total amount of $2,500 that she had taken a deposit of.Desired Settlement: Full refund for the transaction. Zero services were performed. [redacted] was unsuccessful at getting copies of the police reports relating to the case; she dropped the case ONE business day before the court; left me with ZERO documents for the case; and did not correct the initial documents that I had brought into the meeting.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 30, 2014

RE: Barclaycard Arrival Plus MasterCard account ending 2074

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I received notification on my credit report that there was an inquiry from Barclay Bank on my credit. This was done on 01/28/15. I never applied for credit with this bank ever. The weird things about this, I never received a letter from Barclay . I'm very grateful I have credit protection, this is why I was alerted. I called their customer service department several times and was advised, I must dispute this with the credit reporting agency. I contacted Transunion and they advised me I have to dispute this with the creditor directly . I've since then locked my credit report. I'm getting the run around from Barclay . I'm requesting to get this removed off my credit report as soon as possible.Desired Settlement: I'm requesting to get the unauthorized inquiry removed off my credit report as soon as possible.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 11, 2015 [redacted] RE: Application for a Barclaycard

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: On Aug 14-21, 2014, I rented a vehicle at the Chicago Midway airport. The vehicle was returned and no additional charges were added. The credit card company charged my account for a service that I did not use (Pass Card for tolls) I called Chicago to verify that there were no charges and this was confirmed. I strongly believe that the credit card company forged a charge on my card. Please investigate this transaction that was made without my knowledge. Additional information: Rental Record from Hertz, [redacted] All charged were paid in full by me.Desired Settlement: My account was charged a late $20.00 late fee and a Pass card usage fee which totaled $51.25.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 24, 2014 [redacted] RE: Priceline Visa account ending 3141 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I paid $38 on a $37.12 balance on my select master card on 6/24/14. The bill was due 7/1/14 or later. The payment never posted. I called Barclay several times before 7/1/14 for fear of receiving a late charge. They kept saying it will post. It never did. I had to fax them a copy of the receipt. They finally sent a statement for 10/1/14 with a 88cent credit. I thought everything had been straighten out. So I threw out the fax.I received a statement due 12/1/2014 for $45.12. I have not used the card since I've been having problems with the payment posting issue. I called them and they said I owe 11.12 and was told to go to sears to straighten the matter out. A manager by the name of [redacted] called Barclay card and he was told that I owe the 11.12. I paid it because I didn't want any more interest or late fees added.I don't think I should pay any late fees or interest because they did not apply the June payment in a timely matter. Acct# last digits 4468.

Product_Or_Service: payment issue

Account_Number: last four digits ofDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want a refund. I don't want a credit because i'm thinking about closing the account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 17, 2014 [redacted] RE: Sears Select MasterCard account ending 4468 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: On 8/26/2013 my Barclays credit card number was illegally used to make a purchase at the MEIJER retailer in Greenwood, Indiana totaling $211.90

I disputed the transaction.

Barclays bank asked the retailer for copy of sales draft.

MEIJER presented such copy, with signature that nowhere near closely resembles mine, NOT to mention that was never physically in or anywhere close to INDIANA in August of 2013.

Upon receiving a copy of sales draft, Barclays bank closed the dispute.

My credit card NUMBER was stolen. It was used to make an illegal purchase.

I have never had such a hard time with credit card customer service.Desired Settlement: A full refund for fraudulent transaction in the amount of $211.90

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 4, 2013

RE: Barclaycard Arrival MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding your disputed purchase and would like to take this opportunity to respond accordingly.

Thank your for taking the time to speak with me about your concern on November 13, 2013. As per our conversation, a full credit for the unauthorized purchase from August 26, 2013 with merchant Meijer Inc. for $211.90 was issued on November 11, 2013. This credit appeared on your November statement. We apologized for any difficulty experienced during the disputes process.

Should you have any questions please contact me directly at [redacted] My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: On 7/21/I booked a flight for myself and my son [redacted] to his college in New York via US Airways/American Airlines on Sunday 8/24/I booked the flights at the same timeMy flight was roundtrip-Confirmed US Airways [redacted]/Confirmed American Airlines [redacted]My sons flight was one-way-Confirmed American Airlines [redacted] via US Airways.I spoke with a US Airways Dividend Miles World MasterCard customer service representative prior to opening my account to ensure that I would be able to get 1st checked bag FREE for myself and for my sonI explained to the representative that I was taking my son to college and we would be traveling with about checked bagsI was told that we both would get 1st checked bag FREETherefore, I calculated the baggage fees would be $25+$35=$for each of us totaling $for additional bagsOn 8/16/I went to the [redacted] airport to weight some of my luggage and to verify what electronics we could take on boardA US Airways repsaid we could not get our 1st bag free and told me to call customer serviceAnother US Airways reptold me I could get my 1st bag free but my son could not because he and I had were not on the same recordI was told although I did not pay for the flight with the US Airways Dividend masterCard was still eligible for the benefitsWhen I got home I called US Airways Dividend MasterCard customer service and got the run-aroundThey told me to call US Airways Dividend Miles customer serviceUS Airways Dividend Miles customer service told me to add my son as an authorized user, so I didWhen I checked my baggage on 8/24/I was charged 2nd bag=$& 3rd bag=$150(Ship US Postal Service=$50)I added my son as an authorized userHe didn't get 1st bag freeUS Airways-CLT gave me Priority BoardingUS Airways-LGA disputed itIt appears US Airways staff are not receiving the same instructions or does not understand the programI feel scammedI'm a Total-Disabled-Veteran trying to pay for my son's college.Desired Settlement: $credit to my US Airways Dividend Miles World MasterCard account for my sons 1st baggage fee$credit to my US Airways Dividend Miles World MasterCard account for my 3rd baggage fee only because in GOOD FAITH Im willing to pay half of the 3rd baggage fee charge of $
Business
Response:
P.OBox
Wilmington, DE 19899-
October 6,
RE: US Airways MasterCard ending
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:a.mto 8:p.mET Monday through Friday
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I recently joined the [redacted] credit card serviced through Barclays and I was promissed 40,000 miles to join I also tranfered a balance for additional miles. It has been several months and I the miles offered for joining have not been creditied to my frequent flier account [redacted] I have not been able to get a response from them and [redacted] tell sme to keep checking as they said it should have been there by now.Desired Settlement: I expect the 40,000 points to be creditied to my frequest flier account and an additional 10,000 miles credit due to the time I have spent following up on this.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 13, 2014

RE: US Airways MasterCard account ending 4833

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I filed a dispute regarding American Advocacy Group. AAG did not render the services I paid for. Instead, she sent the bank false information and violated my privacy to Barclay Bank. Barclay then charges me back without asking for my proof. And when I sent them proof it was ignored and misinterpreted my no services rendered issue. Thus, if the merchant claims they rendered services, other than the services I paid for, it is the same as no services were rendered. And when they did this, my son even lost his inheritance, and I the help I needed for his care. I filed a dispute three times but Barclays still acted biased for the merchant. Today they sent me the 3rd denial, when they had told me I could file another dispute. In fact, they don't want to correct their mistake with the vendor; thus, they are trying to make me pay for their mistake and the merchant's inability to render services paid for. I filed a dispute for $1,330 and Barclays is trying to make me pay what I don't owe. I now realize why Barclays is unprofessional. It is a foreign bank from England, not exercising the customer service, Master Card laws and our laws in the US. Instead, they try to ignore the customer and make the customer pay for their mistake. I can see why their CEO left them. I can see why they are losing 19,000 jobs beginning Mary 2014. It is very obvious, that if you "bite" the hand that feeds you, it is an extremely poor business practice. However, it is not a customer's fault of Barclay's poor business practice, mismanaging, and no business sense and customer service skills. God tells us that the way to prosperity is doing the right thing for the greater good, but so many business like Barclay don't get it. Instead they try to cheat their customer. I am trained as a CPA Tier II and with 2 years of law school, I can tell you I am qualified to dispute this illegal charge back, and failure for Barclay to take my dispute seriously. And siding with the merchant constitutes fraud, unwarranted. Thus, Barclay don't have such right of spending my money unjustifiably. Of course today I cancelled card. Since, I realized I was doing business with a dangerous and foreign bank with no sense of any kind; since, they are losing so much.Desired Settlement: A credit to the card of $1,330. Instead the person that took my cancellation she threatens me with me losing my rewards. That is no customer skills at all.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Upromise MasterCard account ending 5373 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: The amount charged on this account was for the purchase of 2 airline tickets from US Airways. There was no flight! No Service! You can check with US Airways and find out that there was No ticket! A computer error was at fault and US Airways does claim responsibility! (Even United Airlines was responsible of their computer errors when they had free tickets!)

Several attempts at a resolution was attempted with US Airways and their customer service is severely bellow par.

Then Barclay Bank which is the MasterCard policy holder for US Airways does not make serious attempts at a resolution. They simply read their customer complaint scripts from their computer screens. Their only resolve is to pay the amounts on the statements. They want me to pay for a service that I did not receive so they can go about their day and simply collect their own paychecks.

If the service had taken place then there would be no question in payment, in fact payment would have taken place.Desired Settlement: The desired outcome is to pay a total of $400.00 (including the 200 already paid) and all of the other fees and charges be absolved.

I never want to anything to do with US Airways and Barclay bank in the future.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 13, 2013

RE: US Airways MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the US Airways transactions and would like to respond accordingly.

We attempted to contact you on October 23, 2013 and October 30, 2013and regret we were unable to reach you directly to discuss this matter. We have thoroughly investigated your claim and have concluded we are unable to assist you further with your dispute. Since I was not able to speak with you directly, please allow me the opportunity to provide you the results of the investigation.

Your letter states that due to a computer error, US Airways did not provide the services purchased in April 2013. On September 20, 2013 you called and spoke to a disputes representative to discuss this issue. Prior to this interaction, we have no record of any previous contact from you related to this matter. When you did contact us, our representative conducted a conference call with US Airways in attempt to assist with resolving the matter for you. It was during this conversation that US Airways confirmed the purchase was completed as booked. In addition, you stated there was a display issue with the US Airways website showing incorrect flight dates. We then stated that we may be able to assist with a dispute if you could supply documentation confirming the website error. Since this was not provided, we were unable to initiate a dispute.

After receiving your correspondence from the Revdex.com, we contacted US Airways again on your behalf. Unfortunately, we were not successful in obtaining a different outcome. Because you are continuing to dispute this transaction that we previously investigated, we have reported to the consumer reporting agencies that you do not agree with the results of the completed investigation. Barclaycard reports account information to the following consumer reporting agencies:

TransUnion Consumer Solutions Equifax Credit Information Services, Inc

P.O. Box 2000 PO Box 740256

Chester, PA 19022-2000 Atlanta, GA 30374

Experian

701 Experian Parkway

P.O. Box 2002

Allen, TX 75013

We encourage you to continue to pursue resolution by working directly with the merchant involved. We apologize for any inconvenience this matter may have cause and regret not being able to further assist you.

Should you have any questions please contact me directly at [redacted]. My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: I was charged exorbitant interest fees to my US Airways World Mastercard account ending in 7914 for items that were paid on time. When I questioned their practices, I was given contradictory answers from their Customer Service Representatives who apparently are unfamiliar with the company's vague "policies" as well. The several times I've contacted Barclay in writing, they want to discuss the matter over the telephone rather than put anything more in writing, all of which sounds a bit fraudulent.

On 10/08/14, I paid in full my $1899.35 statement balance. No interest fees were assessed.

On 11/08/14, I paid $1100 of my total $1846.01 statement balance. I was assessed $48.19 in interest charges on a $2269.29 balance.

On 12/08/14, I paid $2500 of my total $3214.25 statement balance. I was assessed $97.83 in interest charges on a $4760.75 balance.

On 01/08/15, I paid $3000 of my total $3589.52 statement balance. I was assessed $96.45 in interest charges on a $4542.04 balance.

This all means that I am incorrectly being charged interest on balances I've already paid on time and/or balances that are not yet due. When I contacted the Customer Service department online through my account, I received varying answers that contradicted one another in an effort to cover up the company's misinformation and errors. The last email I received from them on 01/15/15 clearly stated, "We can confirm that the information provided in the email from January 13, 2015, was incorrect." If I do not receive interest charges one month for paying on time, I should not receive interest charges for any month where I've paid money on time. The only time interest fees should be assessed is when I have not paid on time and ONLY for the balance that was not paid on time. On top of all of that, the employees aren't even aware of what the company's policies are and how interest fees are assessed. I view all of this as fraud, using bait-and-switch tactics.Desired Settlement: I am requesting that the company corrects these egregious errors and charge me ONLY the proper interest fees based on the balance that was NOT paid on time each month (i.e., $746.01, $714.25, and $589.52).

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 3, 2015 [redacted] RE: US Airways MasterCard account ending in 7914 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

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Description: BANKS, CREDIT CARDS & PLANS

Address: PO Box 8828, Wilmington, Delaware, United States, 19899

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