Barclays Bank Delaware

Review: I did a balance transfer from my [redacted] American Express card for an estimated $2300. I started this on 9/10 and the balance was transferred to my Barclay card on 9/15. To date 9/29 the balance has not posted to my WFAE card and Barclay is earning interest on the balance transferred. I have tried may times to get an answer from Barclay and nothing has happened. I have a past due amount on my AE cardDesired Settlement: I want my $50 late fee reimbursed and interested earned since 9/15. I also want my balance transfer complete

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 21, 2014

RE: Barclaycard Rewards MasterCard account ending 6016

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: called these people to cancel and close my credit card account, I had paid the bill in full on the 3rd of october. called on saturday, the 4th and got the run around for awhile, finally got a representative on the line who told me I owed interest of $32.74, at this time I am so disgusted with these loan sharks with their grossly high interest rates, that I just said to close the account. After looking at my last statement, I see I paid interest of $15.89 on billing dates 8/7/2014 to 9/6/21014., or roughly 30 days. So now the are charging me interest from 9/7/2014 to 10/3/21014 and my interest is $32.74? This is nothing short of stealing, I have never been charged that much interest, this is stealing, and I want all of the $32.74 back imediately. or I want this complaint to show on their Revdex.com report forever,,, these folks are loan-sharks, and con artists. they charge ridiculous interest while claiming to be helping people build credit. In truth the only thing they are helping is, helping themselves to your money. I want this money returned to my bank immediately,,,,Desired Settlement: I want the entire amount refunded, they have cheated me enough. Amount of $32.74

Business

Response:

P. O. Box 8885

Wilmington, DE 19899-8885

October 17, 2014

RE: Juniper Credit Card account ending 2769

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I have had this Barclay credit card since about last june. I got it at [redacted] in Ridgeland, Ms., and have used it to buy plane tickets for 2 people last summer. My boyfriend, James Reeves, has been paying on it every 2 weeks, when he gets paid. He writes the addres on the envelope and sends the check in. Soon, Barclay sends an e mail that says the payment for the month has not been received by them; however, the check has cleared the bank, so I know they got that money. Barclay then wants proof the payments were made, so, since the checks cleared the bank, faxed them in so they would see that the money was sent in. Since last summer, every time a check was sent in to them, they failed to credit the payment to the account, then sent e mail that the payment was past due. I called them and they stated that the only way they get their mail is to use the monthy payment envelope with their address on it; if you write it by hand, as James Reeves does, "the mail goes somewhere else" and "it takes 3 weeks for us to get the mail" and other comments nobody would believe. I have many checks here at home that the company says we never paid, and thats a lot of money they were not giving me credit for. how many other people are they doing this to?Desired Settlement: the outcome is retroactively correct all the events of making me wait 2-3 months for a payment to be credited to the account. there is no sense in making your credit score lower when you have done nothingwrong to go through that. When a payment is made it should be credited to the account, and nobody should tell you "if you write the address on the envelope instead of using the monthy payment form, it goes to another address" and "it takes 3 weeks for us to get the payment in the mail" and things nobody would believe. this is horrible company to deal with and I'm sorry that I got one; after its paid off I will be dropping it completely. the last payment made was the 28th of this month; I used the monthly form with the address on it, and since they love to tell you they never received the money, I sent it certified mail to be able to prove they received it.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 3, 2014

RE: Williams-Sonoma Visa account ending 6084

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Review: I have a credit score of over 750. When coming back from our trip to Jamacia on the plane we were offered a 0% credit card for 18mths & given 40,000 diveden mile with Barclays US airways mastercard. I called today to see when my promotional rate ended & was told I was paying 24.99% for the past 16 mths because of my credit wothiness. They refuse to reinburse me the interest that they charged me.Desired Settlement: Refund the interest I paid & be investigated for fraudulent practices.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 18, 2014

Re: US Airways MasterCard Account ending in 1539

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m.ET, Monday through Friday.

Review: In October, I called Barclaycard collections to set up an agreement that would work for both of us. I agreed to $200 per month beginning in October. They told me I had to pay the back amount due of $1300 but I told them I couldn't possibly do that. We agreed to a long term payment plan of $200 per month without the $1300 because I am very tight financially as a newly divorced single mother but I could handle the $200. Payments were to begin in October and they did. November's date came but instead of taking out $200, they took out $1329. I called immediately as soon as I discovered my bank account was -$300 and I got the run around. They insisted initially that I set this up which I did not. I was transferred, disconnected 3x, talked to collections (who agreed that it was only $200, nothing else) was transferred again to original person I talked to and requested her supervisor [redacted]. They agreed it would be remedied minus the $200 agreed to but would take up to 48 hours to receive refund.it has been 6 days now. I called [redacted] directly more than 3x and left messages with no response. I am on the phone with them again now and have been going through all communications with various depts with a very nice CS rep. She found the notes saying $ would be returned within 48 hours, now she has me on hold trying to locate someone to find out who dropped the ball. I am currently at risk of losing my car insurance, cable and cell phone including my electricity being shut off. Their business practice with customers trying to do the right and set up payments is despicable. Everyone agreed it was their mistake but I am paying dearly while they take their time refunding me. I have also incurred overdraft fees of $35 so far..now late payment fees for bills I can't pay because of this and reinstatement charge when the cancel my car insurance.Desired Settlement: I would like an immediate refund for their mistake minus the $200 I agreed to and compensation for all fees I have been charged due to their negligence and horrific customer service. It should never have come to this. They could have pulled back the charge before it posted but chose not to. All calls are recorded. Listen to the Collections agreement from October first.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 November 26, 2014 [redacted] RE: Barclaycard Financing Visa Card account ending 4578 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office a[redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: To: BCUS Office of the President

Subject: disabled vet refund pls help

I tied for 3 days now your dispute dept changes they all give me deff info the superviser is no help I am a disabled vet on 9/15/2014 I thought I was using the real uscis web site but no I was on a fake site that looks real I paid them $609,00 on my credit card two later a called them up and ask them to cancel they said to late so I called my cc company & uscis they both told me to dispute it the cc said I had to wait uscis that my fees are waived so I called cc for 3days till they disputed the charge on oct 8 I get a letter from my cc that they removed the charges yesterday I ck my cc account and they put fees back on I been try from day one this company has 236 complants I found yesterday they not honest pls help I sent to ftc & Revdex.com & state attorny office & miami county attoney office I wiil wait for your respones to this email thanks [redacted] last 4 of cc 9460Desired Settlement: full refund

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 18, 2014 [redacted] RE: Barclaycard Rewards MasterCard account ending 9460 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: The credit card company charged off this account saying I was dead. When I called to clear this up they apologized and said they would fix it by taking all the late fees, over the limit fees, and interest off since it was their mistake. Now they are saying that the balance is $1037 on a $400 credit limit and it is all purchases. I do not remember going over my limit. I would like something showing all the purchases that total the $1021 amount. I am fine with paying the $400 credit limit but not more on their mistake. I have to have this cleared up to refinance my house. Everyday this mistake of theirs goes unfixed it is costing me money. They are the ones that charged off the account saying I was dead.Desired Settlement: I would like this cleared up so I can refinance my house. I would like them to whip the account clean of all charges. This was not my mistake it was theirs and they can clear this whole account up as a kind gesture for saying I was dead and messing up my credit.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 April 24, 2015 [redacted] RE: Juniper MasterCard account ending 0146 [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: I signed up for the US AIrways Barclays card for 89 dollar a year. I realized that this won't help me fly with american airlines yet because the merge isn't complete (i wanted it to save on baggage fees), I called them to let them know I wanted to downgrade my card to the free Barclay card. I spoke to the rep and was told my only option was to shut the card or downgrade it if I didn't want to pay the 89 dollar fee. I discussed with the rep that I was concerned about my 10-11 referrals that I was suppose to get 5,000 miles per person because I didn't want to lose the miles which are clearly worth a lot more than 89 dollars. She very clearly said more than once because we were discussing it that I will get my referral miles. When the miles didn't show up on my statement, I called and was told the miles will appear on my March statement. They didn't show up on my March statement so I called and they made a case to look into what happened. When I called two weeks later to check up on my case I was told it went to the executive team who listened to all the recordings of my phone calls and as a nice gesture will give me 5,000 miles instead of my 55,000 I deserved because they claim even though the rep told me I will get the miles it was a mistake and the terms and conditions that I agreed to says differently. I never would have shut my account as I discussed on my original phone call if I would lose the miles but I was repeatedly told by their rep that I would in fact get my miles even if I downgrade my card.Desired Settlement: All I am asking for is the 55,000 miles that I am entitled to and was told more than once by their rep that I will get.

Business

Response:

P.O. Box 8885

Review: Barclaycard has processed a transaction that resulted from false pretenses and misrepresentation by an auto transportation company. We contracted this the transportation company to transport our vehicle from Florida to Maine. A contract was signed, however. The contract was null and void due to a violation of Florida Statue section 817 Fraudulent misrepresentation:

Under contract law, a plaintiff can recover against a defendant on the grounds of fraudulent misrepresentation if (1) a representation was made; (2) that was false; (3) that when made, the representation was known to be false or made recklessly without knowledge of its truth; (4) that it was made with the intention that the plaintiff rely on it; (5) that the plaintiff did rely on it; and (6) that the plaintiff suffered damages as a result.

We asked the merchant to cancel the transaction prior to execution. The merchant agreed to do so and required the request to be in writing. We provided the request to the merchant and informed Barclaycard of the incident. We were assured it wasn't processed by a representative. On February 23, 2015 they processed the charge. We disputed the charge and they reversed the charges.

The merchant provided the contract to Barclaycard and were approved to refill without prejudice. We disputed the charge again - a manager was supposed to review the documents we provided that outlined our attempts to settle the matter with the merchant, and how we were deceived by their tactics.

Barclaycard disregarded the statutory law and sided with the merchant resulting in a fraudulent charge of $748. We called multiple times to resolve this matter with Barclaycard. They supposedly sent two letters explaining their decision, as well as our rights. We never received those letters and they failed to call us back in a timely manner.

We have since closed our account and are requesting a full refund for those fraudulent charges.Desired Settlement: We are requesting a full refund in the amount of $748

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 3, 2015 [redacted] RE: L.L. Bean Visa account ending 4342 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: northstar location service sent me a demand letter for 317.13 for money owed to barclays bank. I called barclays since I cancelled my credit card with them on aug 6 2014. They say a bill came in a month after the account was closed for 82.00 dollars. Why they paid it is unknown since the account was payed up and closed on aug 6 2014. Then I asked them what phone # and address they had on me and it was correct, I asked them why they never contacted me about this bill, barclays says they didn't know. Now I have a collection on my credit and they want 317.13.

I told barclays that I would pay the 82.00 they said they could not since it is turned over to the collection agency. the agency says they want 317.13 and they will not take it off my creditDesired Settlement: I wants Barclays to accept my offer to pay the 82.00 dollars and clean up my credit. I hope they see how wrong this is.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 29, 2015 [redacted] Re: Upromise MasterCard account ending 8091 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I was contacted for potential fraudulent activity on my credit card. When I called back, the first operator (operator ID# [redacted]) was incompetent and unable to explain but was polite. When I asked to be transferred to a manager, she hung up on me. I called back and spoke with operator ([redacted]). She was rude and told me I had to cancel the card or else I would be help responsible for any future fraud activity. I told her that is not true and she said it was fact. I asked to speak to a manager and she put me on hold for 15 minutes. She came back on and said no manager was available. I said fine, she could transfer me to cancel the card - she said "Great, hold on" and I was immediately transferred. I explained to the retention rep ([redacted]) what happened and he gave me all the id numbers and told me to report my experience as that was not true.Desired Settlement: Operator [redacted] be let go as providing false information regarding Reg Z. I will be canceling my card once my trip is complete.

Business

Response:

P.O. Box 8885

This organization hides its executive names. The only reason for this is to avoid personal responsibility. This is a huge negative!

Review: I had a [redacted] credit card issued thru Barclays that had a [redacted] account associated with it. The [redacted] account has a value associated with it to be used for college expense. Last month I received notice that the Credit card account has been closed.There is a at least a couple hundred dollar Credit balance.I'm trying to reinstate my [redacted] account to redeem the value, but can not access it due to the credit card being cancelled ... they're linked.My [redacted] account is unaccessiblePlease let me know if you can helpThank you,[redacted]Desired Settlement: I would like to be able to redeem my [redacted] balance as promisedReinstate account balance

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 28, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the redemption of your Upromise credit and would like to take the opportunity to respond accordingly.

It was a pleasure speaking with you regarding your concerns. During our conversation you confirmed you were able to resolve the [redacted] website log in issue, redeem the credit on your account and had a check mailed to you on August 17th.We are pleased to note there are no outstanding issues to resolve in relation to this account.

If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Correction: A check was not issued, but the account balance was credited for future use

Review: For the past several years, I have been "pre-selected" for a credit card. I get no less than 10 individual pieces of mail each week. Even after moving, they had my new address within 2 weeks, and I am once again getting at least 10 pieces of unsolicited mail from Barclays a week. This is bordering on stalking and harassing. I want my name removed from any and all mailing lists associated with Barclays bank.Desired Settlement: I want my name removed from any and all mailing lists associated with Barclays bank

Business

Response:

P.O. Box 8885

Review: On 7/21/I booked a flight for myself and my son [redacted] to his college in New York via US Airways/American Airlines on Sunday 8/24/I booked the flights at the same timeMy flight was roundtrip-Confirmed US Airways [redacted]/Confirmed American Airlines [redacted]My sons flight was one-way-Confirmed American Airlines [redacted] via US Airways.I spoke with a US Airways Dividend Miles World MasterCard customer service representative prior to opening my account to ensure that I would be able to get 1st checked bag FREE for myself and for my sonI explained to the representative that I was taking my son to college and we would be traveling with about checked bagsI was told that we both would get 1st checked bag FREETherefore, I calculated the baggage fees would be $25+$35=$for each of us totaling $for additional bagsOn 8/16/I went to the [redacted] airport to weight some of my luggage and to verify what electronics we could take on boardA US Airways repsaid we could not get our 1st bag free and told me to call customer serviceAnother US Airways reptold me I could get my 1st bag free but my son could not because he and I had were not on the same recordI was told although I did not pay for the flight with the US Airways Dividend masterCard was still eligible for the benefitsWhen I got home I called US Airways Dividend MasterCard customer service and got the run-aroundThey told me to call US Airways Dividend Miles customer serviceUS Airways Dividend Miles customer service told me to add my son as an authorized user, so I didWhen I checked my baggage on 8/24/I was charged 2nd bag=$& 3rd bag=$150(Ship US Postal Service=$50)I added my son as an authorized userHe didn't get 1st bag freeUS Airways-CLT gave me Priority BoardingUS Airways-LGA disputed itIt appears US Airways staff are not receiving the same instructions or does not understand the programI feel scammedI'm a Total-Disabled-Veteran trying to pay for my son's college.Desired Settlement: $credit to my US Airways Dividend Miles World MasterCard account for my sons 1st baggage fee$credit to my US Airways Dividend Miles World MasterCard account for my 3rd baggage fee only because in GOOD FAITH Im willing to pay half of the 3rd baggage fee charge of $
Business
Response:
P.OBox
Wilmington, DE 19899-
October 6,
RE: US Airways MasterCard ending
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:a.mto 8:p.mET Monday through Friday
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I paid $38 on a $37.12 balance on my select master card on 6/24/14. The bill was due 7/1/14 or later. The payment never posted. I called Barclay several times before 7/1/14 for fear of receiving a late charge. They kept saying it will post. It never did. I had to fax them a copy of the receipt. They finally sent a statement for 10/1/14 with a 88cent credit. I thought everything had been straighten out. So I threw out the fax.I received a statement due 12/1/2014 for $45.12. I have not used the card since I've been having problems with the payment posting issue. I called them and they said I owe 11.12 and was told to go to sears to straighten the matter out. A manager by the name of [redacted] called Barclay card and he was told that I owe the 11.12. I paid it because I didn't want any more interest or late fees added.I don't think I should pay any late fees or interest because they did not apply the June payment in a timely matter. Acct# last digits 4468.

Product_Or_Service: payment issue

Account_Number: last four digits ofDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want a refund. I don't want a credit because i'm thinking about closing the account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 17, 2014 [redacted] RE: Sears Select MasterCard account ending 4468 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: On Aug 14-21, 2014, I rented a vehicle at the Chicago Midway airport. The vehicle was returned and no additional charges were added. The credit card company charged my account for a service that I did not use (Pass Card for tolls) I called Chicago to verify that there were no charges and this was confirmed. I strongly believe that the credit card company forged a charge on my card. Please investigate this transaction that was made without my knowledge. Additional information: Rental Record from Hertz, [redacted] All charged were paid in full by me.Desired Settlement: My account was charged a late $20.00 late fee and a Pass card usage fee which totaled $51.25.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 December 24, 2014 [redacted] RE: Priceline Visa account ending 3141 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I applied for and received a Choice credit card from Barclays. The promotion said that I would receive 8,000 points with my first purchase and 24,000 points when I booked my fist Choice hotel. I received the card in February. I received the 8,000 points after my first purchase. I booked a Choice hotel in February and still have NOT received the 24,000 points. I have sent numerous emails and received one phone call, but I still don't have the points. I need the points for a vacation I'm taking later this month. I need them immediately. I just want what I was promised when I got the card.Desired Settlement: I want 24,000 points posted to my account immediately.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 10, 2015 [redacted] RE: Choice Privileges Visa account ending in 5749 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Upon reviewing my credit report in May 2015, I found 3 fraudulent credit accounts on my three bureau credit report, all opened in March of 2015, one of which is Barclays Bank. I immediately called Barclay's Bank on May 17, 2015 and reported fraud. In speaking with the fraud investigation department I found the card was opened in my name with my estranged soon to be ex-wife as an authorized user. I explained to the fraud investigation department the following information between the dates of May 17, 2015 and August 10, 2015:

-I did not give permission to anyone to apply for credit in my name

-I was unaware my estranged wife applied for credit in my name and additionally added herself as an authorized user.

-I did not fill out any credit application, online or hand written, for a Barclays Bank credit card.

-My estranged wife, unbeknownst to me, used my personal information to impersonate my identity and apply for credit in my name fraudulently.

-Our divorce was filed April 11, 2014. A copy of the filing provided to the fraud investigation department July 28, 2014

-We maintain separate households. I have not lived in or visited the marital residence since May 2014. (of which the credit card bills were being sent).

-Per a court ordered preliminary agreement, my estranged wife has exclusive access to our marital residence. I have not been present either living or visiting our marital home in over a year, May 2014.

-Per court ordered prelimanary agreement, my estranged wife and I are not to have person to person contact.

-Per court ordered prelimanary agreement, neither party is to add, change, discontinue any financial obligations without expressed permission from the court.

-A police report was filed by me with the local police department to report identity theft and fraud. Barclays Bank was provided with a copy.

-Barclays Bank was provided a copy of the date of the divorce filing.

-I offered in writing, at Barclay's Bank request, I would provide a copy of the signed preliminary agreement my estranged wife and I entered into on Sep 17, 2014 and any other information they need.

-I have not benefited from the goods/services purchased on the fraudulent card.

-The fraudulent purchases of goods and services were shipped to and/or performed at our marital residence, of which I do not have access.

-Barclays Bank has refused to comply with a subpoena for documents from my attorney. Those documents are needed for an upcomig court date, September 4, 2015

-I have personally requested the same documents subpoenaed by my attorney without success.

Barclay's Bank has made minimal contact with me. They have not provided me with any documentation of the reason(s) or evidence in their findings with the fraud investigation.

The other two credit card companies, Capital One and Chase Bank, have found me not liable for the fraudulent activity.Desired Settlement: Remove negative information from all three credit bureaus against my credit.

Remove Barclays Bank account from my credit reports with all three credit bureaus.

Find me not liable for fraudulent purchases.

Find me not liable/responsible for payment of fraudulent purchases.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 26, 2015 [redacted] RE: Barclaycard Arrival Plus MasterCard account ending in 9882 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Each month (on the 12th of each month) barclay visa gives us Wyndham Rewards points based on our credit card purchases. They did not give us our points for the month of August. After contacting them they added the 10,334 points four times but then subtracted them four times leaving us with no points again for the month. I contacted them 7 times over the phone and started a claim with them. They told me that the claim would take 7-10 days. It is now past that deadline with no result. All I am asking for is for them to give me the 10,334 points that they have promised through my purchases.Desired Settlement: I want my 10,334 points that was promised as soon as possible.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 6, 2015 [redacted] RE: Wyndham Rewards Visa account ending in 9543 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. I have fully investigated your inquiry. I have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.