Barclays Bank Delaware

Review: I am not responsible for this account. I was listed as an authorized user in 2009. However, I was removed in 2009. This company is still reporting me to the credit bureau. I have spoken to them on 072213 and have voiced my concern that it is affecting my credit. they have instructed me to call/contact the credit bureau to "dispute" this account. I then did so, have been provided with a confirmation number and now I'm reporting it to the Revdex.com. I would like this matter to be resolved as soon as possible. Thank you.Desired Settlement: Please remove/update to the credit bureaus where it does not show up on my credit report. thank you.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

RE: Information reporting to the consumer reporting agencies

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the information reporting to the consumer reporting agencies and would like to take the opportunity to respond accordingly.

I attempted to contact you regarding your concerns and was unable to reach you. Although we did not have an opportunity to discuss this matter, the resolution is listed below.

While this account was reflected on your credit report with updated information provided during the period of time you were on the account in question, the reporting specified that you were an authorized user. We have submitted a request to the credit reporting agencies to have this account removed from your credit file. Please allow a reasonable amount of time for the consumer reporting agencies to update your credit report.

We hope this addresses your concerns. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I am set up for auto payments. I made a payment on Saturday 8/3/2013 the date due - the payment was not processed by BarclayCard US, on Sunday 8/4/2013 I made another payment thru the website because it still did not show as being paid. When I contacted customer service they told me the payment was not processed because "it was a weekend". As on Monday morning approximately 10:15 am (MDT) 8/5/2013 the website still had not processed my payment and said I now owed an additional $25.00 in late fees. When I accessed by bank account it showed that my payments were already in process to be withdrawn from my bank account. The collections department at BarClayCard told me it would take 5-7 business days for their "team" to review the payment history in order for me to be reimbursed the second payment that I had made ($328.07) because they did not show my payments as being processed. They have very poor customer service and an inadequate website to deal with. They have over $600.00 of my money and will review the payments in 5-7 business days to make a decision on if I'll be reimbursed.Desired Settlement: Refund my personal bank account the $328.07 immediately not wait 5-7 business days to "review" the situation.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 27, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware (‘Revdex.com’). We understand your concerns regarding the recent payments and late fees on your account and would like to take the opportunity to respond accordingly.

Allow me to first confirm all issues are resolved and your account shows a zero balance at this time. Please allow me an opportunity to outline the results of my investigation below.

Our records reflect that you enrolled in repeating payments in July 2013 but the enrollment was later cancelled. Subsequently, you set up a one-time payment to be processed on 8/3 and 8/4 for $328.07 and $300.04. A stop pay was placed on the first payment of $328.07 which caused that payment to be reversed. As such, there is no payment to return to your external bank account. Your August payment was not considered late and you did not accrue a late fee. The fee mentioned in your letter was assessed in a previous cycle and was later credited as a courtesy.

In your correspondence, you also expressed concerns regarding the payment posting timelines. For your situation, the payments were submitted on the weekend. When payments are submitted on weekends, they are effective on the date submitted but are not posted to the account until our system updates Monday evening, into Tuesday morning. .

We apologize for any confusion you’ve experienced and hope this information clarifies matters for you. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: On October 16, 2013, I received a credit card offer from this company with the words "Accept Instantly" (in more than one place) along with a personal ID code. I went to the website to "instantly accept" the offer and there was an application to fill out and no mention of using the "personal ID code." I went ahead and filled out the application and a message appeared stating my application was under review. I called Barclay and questioned what was going on, but was not taken seriously. This offer is misleading and because of the misleading advertisement, my credit score will be lowered due the inquiry. I would have NEVER applied for this card had I known I was not approved. I have accepted other "pre-screened" offers with no trouble. I understand being denied credit. That is not my complaint. My complaint is being led to believe I have been approved with words "Accept Instantly", a PERSONAL ID CODE, then being denied, and as result, having my credit score lowered. I am sure the response will be that their credit card offer is "subject to credit approval". That is their right...just don't send consumers unsolicited mail luring them to "Accept Instantly" with a useless personal ID code that is never even used on the application!Desired Settlement: A personal acknowledgement of having my credit score lowered due to misleading offer.

Consumer

Response:

I would like the "Accept Instantly" offer of a credit card honored.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Barclaycard Rewards MasterCard Marketing Offers

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the marketing offer you received and would like to take the opportunity to respond accordingly.

We reviewed our records and confirmed we sent you a pre-selected offer. However, the initial application we received was not submitted through the website provided in the offer which required the use of the personal identification code. As a result, the application was not processed as a pre-selected application and was not approved. A letter explaining this decision was mailed to you.

A second application was submitted to us on October 26, 2013 through the pre-selected application process. The Terms and Conditions included with the offer explained that if you do not meet the criteria previously established for the offer, we may not be able to open an account for you. The application was evaluated by our automated system and was not approved. A letter was mailed to notify you of this decision. Subsequently, a credit analyst reevaluated and approved this application on November 6, 2013. Your Barclaycard Rewards MasterCard and fulfillment materials will be mailed to you shortly.

Should you have additional questions, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: The amount charged on this account was for the purchase of 2 airline tickets from US Airways. There was no flight! No Service! You can check with US Airways and find out that there was No ticket! A computer error was at fault and US Airways does claim responsibility! (Even United Airlines was responsible of their computer errors when they had free tickets!)

Several attempts at a resolution was attempted with US Airways and their customer service is severely bellow par.

Then Barclay Bank which is the MasterCard policy holder for US Airways does not make serious attempts at a resolution. They simply read their customer complaint scripts from their computer screens. Their only resolve is to pay the amounts on the statements. They want me to pay for a service that I did not receive so they can go about their day and simply collect their own paychecks.

If the service had taken place then there would be no question in payment, in fact payment would have taken place.Desired Settlement: The desired outcome is to pay a total of $400.00 (including the 200 already paid) and all of the other fees and charges be absolved.

I never want to anything to do with US Airways and Barclay bank in the future.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 13, 2013

RE: US Airways MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding the US Airways transactions and would like to respond accordingly.

We attempted to contact you on October 23, 2013 and October 30, 2013and regret we were unable to reach you directly to discuss this matter. We have thoroughly investigated your claim and have concluded we are unable to assist you further with your dispute. Since I was not able to speak with you directly, please allow me the opportunity to provide you the results of the investigation.

Your letter states that due to a computer error, US Airways did not provide the services purchased in April 2013. On September 20, 2013 you called and spoke to a disputes representative to discuss this issue. Prior to this interaction, we have no record of any previous contact from you related to this matter. When you did contact us, our representative conducted a conference call with US Airways in attempt to assist with resolving the matter for you. It was during this conversation that US Airways confirmed the purchase was completed as booked. In addition, you stated there was a display issue with the US Airways website showing incorrect flight dates. We then stated that we may be able to assist with a dispute if you could supply documentation confirming the website error. Since this was not provided, we were unable to initiate a dispute.

After receiving your correspondence from the Revdex.com, we contacted US Airways again on your behalf. Unfortunately, we were not successful in obtaining a different outcome. Because you are continuing to dispute this transaction that we previously investigated, we have reported to the consumer reporting agencies that you do not agree with the results of the completed investigation. Barclaycard reports account information to the following consumer reporting agencies:

TransUnion Consumer Solutions Equifax Credit Information Services, Inc

P.O. Box 2000 PO Box 740256

Chester, PA 19022-2000 Atlanta, GA 30374

Experian

701 Experian Parkway

P.O. Box 2002

Allen, TX 75013

We encourage you to continue to pursue resolution by working directly with the merchant involved. We apologize for any inconvenience this matter may have cause and regret not being able to further assist you.

Should you have any questions please contact me directly at [redacted]. My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: On 8/26/2013 my Barclays credit card number was illegally used to make a purchase at the MEIJER retailer in Greenwood, Indiana totaling $211.90

I disputed the transaction.

Barclays bank asked the retailer for copy of sales draft.

MEIJER presented such copy, with signature that nowhere near closely resembles mine, NOT to mention that was never physically in or anywhere close to INDIANA in August of 2013.

Upon receiving a copy of sales draft, Barclays bank closed the dispute.

My credit card NUMBER was stolen. It was used to make an illegal purchase.

I have never had such a hard time with credit card customer service.Desired Settlement: A full refund for fraudulent transaction in the amount of $211.90

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

December 4, 2013

RE: Barclaycard Arrival MasterCard ending [redacted]

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com. We understand your concerns regarding your disputed purchase and would like to take this opportunity to respond accordingly.

Thank your for taking the time to speak with me about your concern on November 13, 2013. As per our conversation, a full credit for the unauthorized purchase from August 26, 2013 with merchant Meijer Inc. for $211.90 was issued on November 11, 2013. This credit appeared on your November statement. We apologized for any difficulty experienced during the disputes process.

Should you have any questions please contact me directly at [redacted] My office hours are 10:00 a.m. to 7:00 p.m., ET, Monday through Friday.

Review: I recently applied for a Barclaycard Financing Visa Card so I could purchase a MacBook Pro from Apple. I was approved instantly and instead of purchasing the computer online before receiving the card I decided to wait and actually go into the apple store. Long story short I was treated very poorly and was given little information on the status of my purchase and my options. I was simply told that I had to go to a financial institution and request a cash advance in order to prove exactly who I was even though I had the proper documentation and state ID etc. I honestly felt discriminated against but the problem did not end there I followed there directions exactly and went to a financial institution not once but twice and requested a cash advance and was told that they could not contact the Barclay financing due to their policy and procedures. Meanwhile everyone I spoke to at Barclay financing was anything but helpful I Received wrong information and the worst customer service. I do not recommend Barclay financing Visa card.Desired Settlement: At this particular moment I would like to speak with upper management to discuss resolution. As well as an explanation in terms of usual practices and policy and procedures.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 13, 2014

RE: Barclaycard Financing Visa account ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: My latest credit report from TransUnion shows that your company has made several unauthorized credit checks. Credit reporting laws do not allow such inquiries to be reflected on my credit report without prior written permission from me.

To the best of my knowledge, I have not authorized you to do so. If you have a copy of my written permission, please send me a copy so I can verify. If this is an identity theft situation, I would like to stop it as soon as possible.

If you do not have my written permission, please remove this unauthorized credit check immediately. I have sent this letter via registered mail in case a formal escalation becomes necessary in a court of law.

When you have removed this unauthorized credit check, please send me written proof of such removal. I look forward to your prompt cooperation in this serious matter which is threatening the quality of my life.

TransUnion: 06/21/2012, 01/30/2012, 04/06/2013.

Sincerely, [redacted]Desired Settlement: I would like for Barclay Bank to remove these unauthorized hard credit checks from my TransUnion report: 06/21/2012 - 01/30/2013 - 04/06/2013

Business

Response:

P.O. Box 8885

Review: I paid them a fee for my us airways mastercard, and I have had it for several years. Always paying more than my minimum payment on time every month. There are benefits attached to this fee and for the last 2 years I have not received the benefits package. I have contacted them many times regarding this problem and they fail to respond. I had sent them messages as far back as July for the 2013 benefits package thinking I misplaced it but now I realize I never received it. The benefit I am most interested in is 2 companion airfares for $99.00 each round trip. This is quite a savings for me and I can use it for an upcoming trip. One is for my daughters graduation from graduate school in Arizona and another is for a planned trip to Marthas Vineyard this summer. I could have used these for a trip to Phila. but of course I didn't receive the benefits package. I have more than enough miles for myself to fly, but the blackout dates preventing me from using them.Desired Settlement: I want them to refund the money I paid for the benefits I never received it is almost $200.00. Being a senior citizen I feel they are just sluffing me off.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 25, 2014

RE: US Airways MasterCard account ending 2130

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: In February 2014, I made four separate payments to my credit card account. On three of the payments, I specifically indicated on the memo sections of my payments on which promotional-deferred interest balance to apply payments and payoffs to. This was not done. All four payments were applied to my overall accruing interest account balance instead of just the one. As a consumer, I feel like I have every right to demand and indicate where I want my payments applied to and not to some federal regulations guidelines this credit card was giving me. This is the first discrepancy I have had with this issue. When I make separate payments to my other credit card accounts and indicate where I want my payments applied to, they honor it. So why can't Barclay do the same for me? I called the President's office number as indicated prior to filing this complaint and nothing was done as well as my first call to customer service with a supervisor. All I ask is that my payments be applied to where I allocate them to, because it is my consumer right and my money!Desired Settlement: Enforce Barclay to readjust my payments and apply the three extra separate payments to the promotional balances as indicated on that payments received to them in February 2014.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 23, 2014

RE: Barclaycard Financing Visa account ending 2605

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: I recently joined the [redacted] credit card serviced through Barclays and I was promissed 40,000 miles to join I also tranfered a balance for additional miles. It has been several months and I the miles offered for joining have not been creditied to my frequent flier account [redacted] I have not been able to get a response from them and [redacted] tell sme to keep checking as they said it should have been there by now.Desired Settlement: I expect the 40,000 points to be creditied to my frequest flier account and an additional 10,000 miles credit due to the time I have spent following up on this.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 13, 2014

RE: US Airways MasterCard account ending 4833

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I had a credit card account with Barclays Bank called US Airways Dividend Miles Mastercard
Around the end of I started to have some serious financial issues brought on by a decline in business throughout
As a result of this, interest charges on my credit card raised it to the limit as I was paying only minimum payments
The problem comes in January (I believe it was January) in which I was unable to afford the payment, so I called Barclays Bank and did a payment arrangement to split the payment into two paymentsThey were going to charge me $that day, and the next week charge me another $
This never happenedI did not know that this never happened until the next month when my minimum payment was almost $and I definitely could not afford thatI couldn't even afford half of that and then it started to fall behind and my minimum grew higher and higher and I could not afford it
I am no longer in that financial slump and my financial situation is now excellent HOWEVER my credit is in the toilet partly because of Barclay's bank
Now this would have been resolved in April since that was when I started getting my financial situation under control, however I had a thousand dollar electric bill and other debts to other companiesI noticed around that time (not exactly sure but it was before or during my finances getting better) that Barclays Bank closed my credit card
This really upset me and not only did it upset me but it put Barclays Bank at the bottom of my list of priorities in terms of paying off debt because unlike the electric bill and other bills this did not represent something that I would lose access to or some kind fo survival mechanism that was required
A month ago maybe or so I received a letter from Barclays Bank that said I could pay only $and have my debt cleared with themWell I am not interested in thatFirst of all, I owe them twice that much and intend to pay the full amount when I pay it offSecond, they said they would report the remainder to the IRS as income which is bullstIt is NOT incomeThey are simply taking a lossThis should be illegalHowever, I have a proposal which will put them on the top of my priority to pay off AND have my full credit card with them paid off IF they follow my request to the letter.Desired Settlement: I will pay the full balance with interest (last I checked around $1300??) with THIS OUTCOME:
My account is reopened with the same exact credit limit as before of $
Now I know how you guys operate and I know the response that will probably be given if I did not say this, may still be given, and that is "We cannot reopen the account without getting approval for credit" and yada yada
SorryNot acceptable
Here's whyIf I had paid before you closed the account I'd still have the account, AND it was YOUR mistake in the first place that caused this to occurBy not processing the payment when you were supposed to, it caused my minimum to get too high to afford and then I wasn't able to pay itI also did not receive any warning it would be closedHad I received a warning I probably would have paid the FULL minimum payment until I could afford to pay the entire thing off
Also the only way I can pay you $(or whatever the balance is on the account) RIGHT NOW, is if that credit card is open and I have that credit of $available to meThe reason is because I may need it for an emergency if I am sending the entire balance your way
You see I will NEVER allow myself to be deficient financially again and thus that requires a certain amount of money to be in my account at all timesIf I'm going to send you that much right now without waiting a few more months my credit card for $credit line must be active in case an emergency comes that I must pay someone else something
You never know, I just had to pay $to the department of motor vehicles for some stupid things from with a car I don't even own anymorebut I HAD TO or they wouldn't renew my tagsThis is the type of stuff I am talking about
I want this in writing and I will have my lawyer verify that it is bulletproof and loophole free BEFORE I pay you
I can log in and verify that my account is fully open and credit limit $(even though available credit will of course be $until I pay)
Once these things have been done, I will use the online system to pay the balance
I give you MY WORD on this that this will be done, the same day that all of those above conditions are met
Again don't tell me it cannot be done, because a company can very well do anything it chooses to
The 4th thing I want is a letter mailed to the credit bureaus immediately after noting my account is fully paid off and MAKE ALL ATTEMPTS to repair my credit rating and remove the delinquency from my credit report, if possible
Believe me when I say that this credit card is to me absolutely necessary because of the benefits in terms of airline miles and other benefits as a US Airways customerTherefore the ONLY thing that is stopping me from paying you is the fact that the account is not active anymoreI'm not even going to try to get my other credit card to reopen my account with them, I don't careI'm just going to pay them what I owebut I want my US Airways Mastercard back, and I need the same credit limitMy current monthly bills are around $and so I realize I cannot put them ALL on the card, however, I can at least put some of them onI am not asking for a higher limit or anything like that, just what I had before
Business
Response:
P.OBox

Review: We get credit card offers every week for people who have not lived at this address for over 4years. After several attempts to request the stop of this mail, they continue to come.Desired Settlement: Stop sending credit card offers to this private residence.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 25, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: There are more complaints with this company than the allotted space will allow. We have had nothing but 3rd class respect and service from this company. It has not only been a disappointment, failed at every perk it FALSELY ADVERTISES, caused delays, and/or almost canceled our wedding entirely. We activated this card for the sole purpose of traveling to Toronto and getting married, yet it deactivated on the first swipe. Not only did the card arrived much later than we were promised, we were lied to about the processing information from their cardmember service department. There was a lack of communication between VISA and its postal carrier, causing a representative to lie to cover their back for not processing our request at the appropriate time. VISA didn't inform us that not only does [redacted] and [redacted] no longer allow cardholders access to their airport lounges, but that the entire OneWorld partner airlines are not open to access either. Despite discussing our trip's location, airports, and excitement to use the airport lounges, their staff did nothing to inform us that any of the major carriers in the US take this "VIP Lounge" card. Their "elite service" have cost us hundreds of dollars, extensive delays, excessive amounts of stress, cellular roaming airtime charges, dining charges, and triggered a number of partial seizures, physical pain, heightened anxiety, insomnia, and unnecessary conflicts between myself, my spouse, and almost a dozen retail, airline, and hotel vendors. Despite SEVERAL attempts on our end, both by phone, email and 'secure message center', we have yet to get any type of communication let alone resolution to our substandard service and the discrimination we've experienced in using this card. We have been identified as the wrong sex/gender multiple times and had to defend our 'atypical' family. I'm going through cancer treatment and gave specific days/times I could handle this without ZERO accordance to our requests. Two months later, nothing has been donDesired Settlement: We would like the cellular roaming charges, foreign transaction fees from the other cards we were forced to use, our meal from the restaurant we had to buy when we cut our honeymoon short to use the VIP lounge and was denied, and a major portion of our hotel refunded. My GAD and PTSD, including the cancer treatments I am surviving, were exacerbated due to the stress caused from this card and their "elite" service. They ruined our wedding and honeymoon and cause more harm than any company should.

Business

Response:

P.O. Box 8885

Review: I was charged exorbitant interest fees to my US Airways World Mastercard account ending in 7914 for items that were paid on time. When I questioned their practices, I was given contradictory answers from their Customer Service Representatives who apparently are unfamiliar with the company's vague "policies" as well. The several times I've contacted Barclay in writing, they want to discuss the matter over the telephone rather than put anything more in writing, all of which sounds a bit fraudulent.

On 10/08/14, I paid in full my $1899.35 statement balance. No interest fees were assessed.

On 11/08/14, I paid $1100 of my total $1846.01 statement balance. I was assessed $48.19 in interest charges on a $2269.29 balance.

On 12/08/14, I paid $2500 of my total $3214.25 statement balance. I was assessed $97.83 in interest charges on a $4760.75 balance.

On 01/08/15, I paid $3000 of my total $3589.52 statement balance. I was assessed $96.45 in interest charges on a $4542.04 balance.

This all means that I am incorrectly being charged interest on balances I've already paid on time and/or balances that are not yet due. When I contacted the Customer Service department online through my account, I received varying answers that contradicted one another in an effort to cover up the company's misinformation and errors. The last email I received from them on 01/15/15 clearly stated, "We can confirm that the information provided in the email from January 13, 2015, was incorrect." If I do not receive interest charges one month for paying on time, I should not receive interest charges for any month where I've paid money on time. The only time interest fees should be assessed is when I have not paid on time and ONLY for the balance that was not paid on time. On top of all of that, the employees aren't even aware of what the company's policies are and how interest fees are assessed. I view all of this as fraud, using bait-and-switch tactics.Desired Settlement: I am requesting that the company corrects these egregious errors and charge me ONLY the proper interest fees based on the balance that was NOT paid on time each month (i.e., $746.01, $714.25, and $589.52).

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 3, 2015 [redacted] RE: US Airways MasterCard account ending in 7914 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: I filed a dispute regarding American Advocacy Group. AAG did not render the services I paid for. Instead, she sent the bank false information and violated my privacy to Barclay Bank. Barclay then charges me back without asking for my proof. And when I sent them proof it was ignored and misinterpreted my no services rendered issue. Thus, if the merchant claims they rendered services, other than the services I paid for, it is the same as no services were rendered. And when they did this, my son even lost his inheritance, and I the help I needed for his care. I filed a dispute three times but Barclays still acted biased for the merchant. Today they sent me the 3rd denial, when they had told me I could file another dispute. In fact, they don't want to correct their mistake with the vendor; thus, they are trying to make me pay for their mistake and the merchant's inability to render services paid for. I filed a dispute for $1,330 and Barclays is trying to make me pay what I don't owe. I now realize why Barclays is unprofessional. It is a foreign bank from England, not exercising the customer service, Master Card laws and our laws in the US. Instead, they try to ignore the customer and make the customer pay for their mistake. I can see why their CEO left them. I can see why they are losing 19,000 jobs beginning Mary 2014. It is very obvious, that if you "bite" the hand that feeds you, it is an extremely poor business practice. However, it is not a customer's fault of Barclay's poor business practice, mismanaging, and no business sense and customer service skills. God tells us that the way to prosperity is doing the right thing for the greater good, but so many business like Barclay don't get it. Instead they try to cheat their customer. I am trained as a CPA Tier II and with 2 years of law school, I can tell you I am qualified to dispute this illegal charge back, and failure for Barclay to take my dispute seriously. And siding with the merchant constitutes fraud, unwarranted. Thus, Barclay don't have such right of spending my money unjustifiably. Of course today I cancelled card. Since, I realized I was doing business with a dangerous and foreign bank with no sense of any kind; since, they are losing so much.Desired Settlement: A credit to the card of $1,330. Instead the person that took my cancellation she threatens me with me losing my rewards. That is no customer skills at all.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Upromise MasterCard account ending 5373 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 9:00 a.m. to 6:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: I received notification on my credit report that there was an inquiry from Barclay Bank on my credit. This was done on 01/28/15. I never applied for credit with this bank ever. The weird things about this, I never received a letter from Barclay . I'm very grateful I have credit protection, this is why I was alerted. I called their customer service department several times and was advised, I must dispute this with the credit reporting agency. I contacted Transunion and they advised me I have to dispute this with the creditor directly . I've since then locked my credit report. I'm getting the run around from Barclay . I'm requesting to get this removed off my credit report as soon as possible.Desired Settlement: I'm requesting to get the unauthorized inquiry removed off my credit report as soon as possible.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 11, 2015 [redacted] RE: Application for a Barclaycard

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,

Review: Hi,

I have unauthorized charges on my card that Barclary did not want to report the charges are fraud but as a dispute. I wanted the charges reported as fraud because I did not do these charges on my card. I have the charges listed below that should be reversed to my account:

1. 03/05/15 TELCASH 79.20

2. 03/12/15 USAIRWAY [redacted] 802.59

3. 03/12/15 7.00 *A[redacted]

4. 03/09/15 USAIRWAY [redacted]3 665.45

5. 03/10/15 OFB[redacted]Z 7.00

6. 03/08/15 WMV*MATCH.COM 131.94

Also I want this remove for my credit for the month of March, April and May for any delinquency reported. I also want the refund of the $35.00 and the interest charges of $27.69. All together this totals $1,755.87 back to my account. I would like this to be done within the next to 30 business days.

Regards,

[redacted]Desired Settlement: Hi,

I have unauthorized charges on my card that Barclary did not want to report the charges are fraud but as a dispute. I wanted the charges reported as fraud because I did not do these charges on my card. I have the charges listed below that should be reversed to my account:

1. 03/05/15 TELCASH 79.20

2. 03/12/15 USAIRWAY [redacted] 802.59

3. 03/12/15 7.00 [redacted]

4. 03/09/15 USAIRWAY [redacted] 665.45

5. 03/10/15 [redacted] 7.00

6. 03/08/15 WMV*MATCH.COM 131.94

Also I want this remove for my credit for the month of March, April and May for any delinquency reported. I also want the refund of the $35.00 and the interest charges of $27.69. All together this totals $1,755.87 back to my account. I would like this to be done within the next to 30 business days.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 24, 2015 [redacted] Re: AAdvantage Aviator MasterCard account ending in 0188 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: We have 7 issues:

On April 19th, we were informed that the card of [redacted] was being used fraudulently. As we were leaving the next day for a 3 ½ week trip to Portugal & Spain, we asked that a new card be issued and sent overnight to us. ISSUE 1: This could not be done as it appears that this area of Barclays takes the weekend off. How can this be in this day and age?

Informed of this, we made arrangements to have a new card Fed Exed to our hotel in Portugal. ISSUE 2: We were never emailed tracking information as promised and the card never arrived (7 days since the card cancellation.) ISSUE 3: We then had to cancel the card in transit necessitating long distance phone charges since the “international call collect” number did not work.

On May 7th, Noreen Bradley’s card was used fraudulently and cancelled. We tried to replace that card as well as [redacted]’s (for the 2nd time); incurring long distance phone charges. ISSUE 4: We were promised that the card would arrive Monday, May 11th at our hotel in Spain; we were never supplied tracking numbers. As of May 15th, it never arrived. Again, we incurred more phone charges to cancel these cards in transit.

ISSUE 5: We were charged a Fast Track fee for having these cards sent! I contacted Barclay’s via secure message & was told I had to make my case with a customer service rep (what’s the use of secure messages if no action is taken?). We were able to have that charge dismissed.

On May 14th, we ordered the 3rd set of replacement cards to be sent to our summer home. These arrived on a timely basis.

ISSUE 6: On May 25th, I used the secure message line to ask for the name and email of a senior executive that I could contact to make these issues known. They would not supply me with that.

Barclays advertises itself as a travel card but at no point was that apparent to us. Our vacation was negatively impacted by not having credit cards (!), asking on a daily basis for FedEx deliveries, calling the US to try to get cards, running to ATMS, etc. There is no real system in place to help travelers at all. I will also tell you that the individuals we spoke with did not have knowledge of the countries we were traveling in (I don’t think FedEx even operates in Portugal, according to their website). The results speak for themselves.

This not only cost us a lot of time and aggravation, but we incurred expenses of $349 in phone charges and foreign transaction fees from using an alternate card. In addition, we lost $254 worth of Barclay points (on $11,567 of purchases at .022 per point) that we would have used our cards on. ISSUE 7: This is a grand total of $603!Desired Settlement: I would like to have restitution of loss detailed above, $349 PLUS $254 of Barclay card points.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 30, 2015 [redacted] RE: Barclaycard Financing Visa account ending 1189 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: I made payment aggaments with this company for 52 a month for 16 months. 0 interst. they told me with in 3 months of payments and u would report. to my credit. that I am. my bill is getting higher. not going down they have not held to there aggrement.Desired Settlement: adjust it to the agrements and crect my credit score.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 12, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 0905 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: My barclays credit card balance was paid in full when I decided to close my account. I received confirmation from Barclays that my balance is 0 and my account is closed. In a few months I discovered that they sent me to collections claiming that I dod not make my last payment. I provided my bank statement as proof of the amount stated leaving my account and going to Barclays. I also provided proof from Barclays letter to me stating that everything was paid in full and my balance is 0. Barclays sent me to 3 different collections agencies. All the agencies stopped contacting me after I [redividedovided the proof. I have written letters, have been working with am attorney asking BArclays to look at the proof provided and correct their error. My credit score has been affected immensely and I have not been able to refinance my home for the reason of having a poor credit score. I have never missed or been late on any of my payments. Barclays has been unresponsive and has continuously changed stories as to what I owe and why. Everything I owed was paid in a timely manner and I have clear proof of it that has been repeatedly provided.Desired Settlement: Barclays needs to retract their claim immediately and my credit needs to be corrected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 2, 2015 [redacted] RE: Barclaycard Financing Visa account ending 8297[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at[redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,