Bavarian Auto Recycling, Inc.

Business states the refund has been submitted and is still pending approval from the accounting departmentPlease be patient with the process

Well kinda, I had my bank dispute the charge and we are working through the refund. To the best of my knowledge, the account has not been credited by the vendor. *** ** *** Splatter Inc *** ***
*** ***
*** *** www.splatterinc.comwww.phikappataustore.com

I am rejecting this response because:I want this complaint left open until I receive the moneyThis level of customer service they provide by refusing to communicate with their customer is unacceptable It would not take minutes to pick up the phone and call your customer I am a small business owner and if I treated my customer base in the same fashion I would be out of business Since they will only communicate with the Revdex.com, I would like to know, "What date was the refund issued exactly?" I have recieved other refunds from other companies on this same account and it never takes more than 5-days

I am rejecting this response because: I have called them a minimum of times (one time per day) and they keep sending me to the non-existing "accounting
department" that is nothing but an answering machine that ask you to leave the RMA number and email and still no one has contacted me from this accounting departmentI want my money back promptly.Again, their response is unacceptable Thank you,***

No, to date I did not receive my refund.Greetings,*** ***

Customer states: If I do not receive my refund within a reasonable time I will contact the Revdex.com again

I am rejecting this response because: Thank you, but this is still extremely vagueI need confirmation that the refund was initiated by accountingI will call to provide an e-mail address to send the confirmation

Business states that processing for both credit card and debit card refunds may take the same amount of timeIt usually takes at least one billing cycle for both types of refundsPlease be patient with the process

I apologize for any inconvenience,I looked into your order and it has been submitted to our accounting department for a refundDepending on your credit card company, this could take a full billing cycleI also re-submitted it to the accounting department to speed things upI/ R85068Thank
You

I am
rejecting this response because: the charges should have been reversed with hours of the Return This is my debt card and transactions are posted daily I own a large company and I have never seen a refund or credit take more than business days I has been three weeks The business authorized the refund on Jan 23rd This a flat lie I want my refund

I am rejecting this response because: they have been saying this for months and they never follow thoughtit does not take any time to credit my accountmonths ago they said it would be done within days

I apologize for any inconvenience, I looked into your order (***) and it has been submitted to our accounting department for a refund(Refund RMA #***) Depending on your credit card company, this could take a full billing cycleI also re-submitted it to the accounting department to speed
things up.Thank You

Consumer states that no refund has been receivedNo products have been delivered or refund for the product received

Again, after weeks I have not received initial refund of $from Baravian Auto Recycling since last promiseThis is forth time they promised and could not sent refundWould you please intervene and resolve the issueI have drop the idea to send 2nd item and get refund

I apologize for any inconvenience,I looked into your order and it has been submitted to our accounting department for a refund(I/ R85635) Depending on your credit card company, this could take a full billing cycleI also re-submitted it to the accounting department to speed things up.Thank
You

I am rejecting this response because multiple business cycles have passed on my credit card billing yet there were no refundsI do not trust this company at allI would only like to send the part back when I receive my moneyPlease understand my situation, I am still waiting for the missing part and according to my receipts I paid for items yet still received oneAnd what is the guarantee that the other part will be in working order and if it is not, I will have to wait a couple of months to go through this process again which I can ensure you that I have no time forAs stated above, I will send the part back as soon as I get my refund in fullI hope Revdex.com understand my situation and reacts in a fashionable manner.Thanks,*** ***

I apologize for any inconvenience,I looked into your order (***) and it has been submitted to our accounting department for a refund(RMA Refund #***) Depending on your credit card company, this could take a full billing cycleI also re-submitted it to the accounting department to speed
things up.Thank You

I apologize for any inconvenience, I looked into your order and it has been submitted to our accounting department for a refundDepending on your credit card company, this could take a full billing cycleI also re-submitted it to the accounting department to speed things up.Thank You

I am rejecting this response because: I want a refund ASAP 1-BUSINESS DAYSI paid on the 5th of may, they took it out of my account that day so refund me today!!!

I am rejecting this response because: First of all I ordered the product in question on January 14, from *** Extension #and was charged for it that same dayI received the product two days after the 7-days projected delivery date, which is understandable in certain circumstancesAs soon as I opened the package I observed that the product was not prime coated black which should have been and ready for painting as I was promisedSecond of all the product was heavily damage and obviously not from shippingThe product was cracked, broken, and had heavy road rashThe passenger side fog light was missing, fog light assembly was missing, passenger side bumper cover guide was missing, license plate holder was missing, and on top of all that the product was filthy covered in mudAs soon as I saw these flaws with the product I called *** on January 26, and sent him pictures to show him what was sent to meHe told me that the wrong product was sent out and to discard the product I received...exact words to me were "go ahead and trash it and I will send you a replacement in a few days”A few days turned into a month from the original purchase date without any feedback, courtesy call, or tracking numberAt the month mark time frame I was pretty upset I hadn’t received the product so I called the company which they informed me *** was not working that day so I asked the gentleman if he could help me and look up my product confirmation number to find out what’s taking so longTo my surprise he told me he couldn’t find my product in the system and that I should call back the next day to speak *** personallyI got even more angered and requested to speak to a manager or management to ask for a complete refundThe gentleman told me that Manager *** *** Extension #*** is rarely in the officeI called his extension number several times left multiple voice mails and left my contact information every timeNot once did I get a call back so I had no option but to wait until the next day to call backI called back the next day to speak to *** who surprisingly told me that my product is ready to be “shipped” keep in mind this is a month laterAfter a month the product was still at their establishment to my frustrated surpriseHe said since I called the day before and asked for a refund he was not able to ship the productNot only did it take a month several phone calls, and a request for a refund for the product to amazingly be ready to be shipped the day after I requested the refundThis is where it get’s interesting *** informed me that in order to receive a refund I would have to repackage and ship their product back to their establishment keep in mind the product in question he initially instructed me to discard on January 26, Then he has the nerve to ask me why would I throw away salvageable parts simultaneously “thinking to myself what makes you think I know anything about salvageable parts or the auto body industry”But what I said was that I was instructed to do so by you personally ***Every conversation we had was recorded by the company's audio recording system which I requested for him to listen to the audio recordings of our conversations so he can verify his own instructionsHe told the audio recordings don’t matter regarding a refund and the only way a refund is possible is for myself to return their product back to themI was in absolute total shock and furious to say the least! This happens to be the worst customer service, online purchase transaction, and waste of time I have ever encounteredThis matter can easily be settled by listening to those recordings and quickly end this disputeIf I have to I will seek legal representation in order to acquire my refund