Bavarian Auto Recycling, Inc.

I am rejecting this response because: I am waiting for my money for over a month and even though I called your company multiple times I did not receive any...

communication whatsoever and based on this short history with your company your apologies and your promises mean nothing to me.  Your company cancelled the order and it should be your company returning my money to me within a reasonable time (7days?) without me chasing people.  I don't want to hear about you contacting people as I continue to wait - I request that you return my money within the next three days.[redacted]

I apologize for any misunderstanding, I looked in to your history and it appears we could not locate the correct grill for your application. We processed a refund on 3/11/2015 8:21:18 PMfor $53.22 ($45.00 for the grill and $8.22 for partial shipping) I do see you sent the incorrect grill back,...

however you have been refunded for it. We also shipped out a replacement "Radiator Over Flow Tank" on 10-9-15 1:43:41 PM, 4-months after the warranty had expired at no charge. We did this for your inconvenience with the "Center Grill"  Thank you,

I apologize for any inconvenience, I spoke with [redacted] and it appears an agreement was worked out. He is actively working on your order. Thank You,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
however I request that Bavarian Auto provide me an email response regarding refund completion.

I am rejecting this response because: it is already two billing cycles...you can't talk to anyone in their accounting department...I work administrative accounting...I can credit a credit card immediately...these clowns are consummate liars and frankly criminal thieves

I looked into your order and it has been submitted to our accounting department for a refund.  Depending on your credit card company. this could take a full billing cycle.
Thank You

I apologize for any inconvenience, I looked into your order and our accounting department refunded it on 2/24/2015 - 6:44PM, your account should show a refund by 2/26/15.Thank you

I apologize for any inconvenience, I contacted the accounting department and they had to put a stop on the refund because you submitted a charge back with your CC company. They were in contact your credit card company and authorized the refund. Thank You,

Please cancel Complaint #[redacted]. Bavarian and I came to an agreement.

Revdex.com:Except for the fact that their response is not signed!??
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I will contact the accounting department and have them look into this issue / pending refund.

Revdex.com Sacramento,This refund has not shown up in my account.  They have said "sent to accounting" a few times before.  What are my options?Garr

I am rejecting this response because: the respond they gave you is the same recording that I received when calling that department, the other thing that is not clear on their message weather they are giving me a full refund or not?thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for your help in this frustrating matter. Regards,[redacted]

I am...

rejecting this response because: I have been told by them numerous times that the money will be placed in my account and it never arrives.  To date the money has still not been received. I was told refunds were issued on Friday's and today is Tuesday and I still do not have any money in my account.

Bavarian Auto Recycling's accounting department is a joke. You can never reach a live person when you call. And nobody in sales can give you any info about the...

department. Multiple calls and messages have gone unanswered to the accounting department. I've been waiting since January for my refund to my debit card for 186.00.

I am rejecting this response because:  I've heard the 'full business cycle' excuse for more than a month now.  I've also already heard the 'I'll re-submit this to accounting' response, and judging from all of the Revdex.com complaints, I'm not the only one.I will accept the response when I actually see the refund.  Thank you.

I apologize for any inconvenience,I looked into your order and it has been submitted to our accounting department for a refund. Depending on your credit card company, this could take a full billing cycle. I also re-submitted it to the accounting department to speed things up. A 35% restocking...

fee applies to all returns for items ordered in error -- or not needed. ([redacted])Thank You

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.I would expect that a reasonable wait for a refund to show on my credit card would be 30 days. If this time frame is exceeded then what would be my recourse?

Filed an original Revdex.com claim on 07/31/2015,...

complaint #[redacted]. Accepted response from Bavarian Auto Recycling when they stated they would finally respond to the refund due to me since March 2015 with the understanding it may take up to one fully billing cycle. Have checked for the credit regularly since 07/31/2015 through August and now into September (more than one full billing cycle) and there is still no refund. This has been going on since March 2015, going on six months of very poor customer service, dishonest business practices, lack of responsiveness and failure to deliver promised goods, services and refunds. Original claim information is shown here:On March 31, 2015, I called and spoke to [redacted]. I ordered and paid for a head with valves for a 2007 [redacted]. I was told it would ship within California by the end of the week or early the following week directly to Los Gatos and [redacted]. I followed up on April 02, 09, 14, 15, 16 twice, 23 twice, and April 24, 2015 when the part finally arrived. In each call I was told that they had problems with their courier, they broke down, it was already delivered, they switched couriers, etc. Meanwhile the shop expecting the part had to delay their schedule. For the inconvenience, delays and poor customer service, I was told by [redacted] they would include two light grey front visors and a total credit of $300.00Since then I have been provided with [redacted] and [redacted] dating back to May 01, 2015, with no credit issued yet. Each time I call (May 1, May 15, June 19, July 24, July 28 and July 30, 2015) I've been told its up to accounting and there is nothing they can do. I've left my name, email and R#'s with accounting at x636 multiple times and have received no refund or communication.I will not settle for anything less than the $300.00 refund owed to me and will not agree to close the claim until the credit has appeared on my statement.