Bavarian Auto Recycling, Inc.

Review: On December 19, 2015 I ordered parts. After not receiving them after approximately three weeks, I called to inquire as to why. "[redacted]", who answered the phone claimed the transporter damaged them in transit and never notified him. He then gave me the option of reordering new ones or a refund for which I opted for new parts at a cost of over $1200.00. He assured me they would be shipped the following day. After another three weeks and never receiving them, I called to cancel my order on February 10, 2016 after finding they hadn't shipped any parts whatsoever. He assured me, again, that the refund would take 3 to 4 business days. As of today, and after countless phone calls and runarounds, I have not yet received any refunds nor has my credit card company whom I filed a dispute with, have heard nothing back from this company. My refund reference number they gave is [redacted].Desired Settlement: A refund for the full amount of $1223.63 which was billed to my credit card. I received no parts or services.

Business

Response:

I apologize for any inconvenience, I will contact the accounting department and have them look into this matter for you.Thank you,

Review: Ordered a part ($554.96) in April. Never received it. First, "it got lost in the mail", then "it was bent" according to the sales person. Now they won't issue a credit on our credit card. They say they did, but Bank of America indicates that no credit has been posted. Bavarian will not respond in any manner. We've left repeated voice messages, emails, and had conversation with the sales people. NO RESOLUTION. The accounting dept. cannot be reached. Left messages with no return calls. PLEASE HELP.Desired Settlement: Credit the Bank card as they promised.......

Business

Response:

We apologize for any inconvenience, I will contact the accounting department and have them look into this matter for you.

Thank you,

Consumer

Response:

I am rejecting this response because:they have told me the sane thing several times. All that I want is the refund I am owed. I have been completely unable to get any cooperation from anybody. " I will talk to the accounting dept. " is not a resoltion.

Business

Response:

As stated on 7/7/2014, We had accounting look in to this matter for you and it was processed on our end the very next day. 7/8/2014 @ 7:22 PM

Review: I MADE A PURCHASE OF SHIFT TOWER ASSEMBLY FOR 1994 [redacted] FR0M BAVARIAN AUTO PARTS ON JAN 5 2015.I WAS TOLD I WOULD RECIEVE THE PART WITHIN 5 BUSINESS DAYS.AFTER 5DAYS PAST,I FINALLY CALLED JAN 14 2015 SPOKE WITH [redacted] WHO INFORMED ME THEY DIDNT HAVE THE PART.I WAS THEN ISSUED A RMA [[redacted]].TODAYS DATE FEB 23 2015 I HAVE NOT RECIEVED MY REFUND,CALLED AS WELL SPOKE WITH [redacted] WHO WAS VERY VERY RUDE WHILE I ASKING ABOUT MY REFUND AND IF THERE WAS A LIVE PERSON IN ACCOUNTING [EXT[redacted]]DUE TO EVERY ATTEMPT MADE VIA THE EXT ALL U GET IS A RECORDING TO LEAVE RMA # AND PHONE # AND SOME ONE BE IN TOUCH.I WAS TOLD BY [redacted] HE HAD NOTHING TO DO WITH ACCOUNTING AND IT WASN'T IN THE SAME BUILDING.I DID HOWEVER LEAVE SEVERAL MESSAGES WITH THE SO CALL ACCOUNTING DEPT. WITH NEGATIVE RESULTS. ITS SAD TO HAVE TO RESULT TO SUCH LEVELS IN ORDER TO RECIEVE RESOLUTIONS FROM COMPANIES THAT ARE OUT TO DECIEVE THE PUBLIC OF THEIR HARD EARN MONEY.Desired Settlement: I WOULD LIKE FOR THIS COMPANY BAVARIAN AUTO PARTS/WRECKING COMPANY TO REFUND THE FUNDS BACK TO CREDIT CARD [ASAP]JUST AS QUICKLY AS THEY PULLED THE FUNDS FROM MY ACCOUNT,AND NOT TO BE TOLD BY THEM TO HAVE PATIENCE AND THAT THEY PERSONALLY SUBMITTED MY CLAIM, AND IT MAY TAKE A FULL BILLING CYCLE,WELL ITS BEEN A FULL CYCLE WITH NO REFUND. I READ THE OTHER COMPLAINANTS AND THAT'S WHAT THEY WERE TOLD,AND 90PERCENT HAVN'T RECIEVED THEIR REFUND. IJUST WANT MY MONEY REFUNDED!!!!!!

Consumer

Response:

Customer states: If the company does not give the refund by the date promised I will contact the Revdex.com again.

Business

Response:

I apologize for any inconvenience, I looked into your order and our accounting department refunded it on 2/24/2015 - 6:44PM, your account should show a refund by 2/26/15.Thank you

Review: On 10/30/2014 I placed an order for a lower valance to fit my 87 BMW 325. I was told by the salesman the part was in stock and I was required to pre-pay (this was a will call order) $112.44 for the part. I paid the $112.44 with a debit card and this amount was withdrawn from my account on 10/31/2014. On 11/5/2014 I was told the company was unable to procure the part and the salesman cancelled the order. I was told I would receive a refund and was subsequently given an RMA number, RMA 83716, to use when contacting the accounting department. All attempts, by phone and email, to contact the accounting department have failed to produce a refund or response. I tried contacting the accounting department through the costumer service staff but was told the accounting department is offsite and only "responds" to phone messages or email. It has been 41 days since the order was cancelled and I have not received my refund or any form of response from this company.Desired Settlement: I want a refund in the amount of $112.44

Business

Response:

I apologize for any inconvenience, I will contact the accounting department and have them look into this matter for you.Thank you,

Consumer

Response:

I am rejecting this response because:I have attempted to contact this business repeatedly by phone and email during the last 41 days and have received no response. I find it impossible to believe that no one in the accounting department of this company isn't already aware of this issue. It took less than 24 hours for the funds for this purchase to be withdrawn from my account. I've waited long enough and I'm in no way inclined to wait any longer for a refund in the amount of $112.44 to be credited back to my account.T Wolf

Business

Response:

Business states the refund has been submitted and is still pending approval from the accounting department. Please be patient with the process.

Consumer

Response:

I am rejecting this response because: I have been more than "patient" waiting for this company to return my money. My RMA R83716 was submitted to the accounting department on November 5th 2014! It is now December 30th and I still don't have the $112.44 Bavarian Auto Recycling owes me. From the research I've done I've discovered this is the operating mode of this company when it comes to refunds. They simply refuse to return money. Once again it took less than 24 hours for the accounting department to process my payment. It has now been 55 days since my RMA number was issued. This is a stalling tactic and this company is refusing to return my money.I'll add that not once, in the many times I've left phone and email messages to both accounting and the general manager, has anyone from Bavarian Auto Recycling contacted me to provide any information concerning my refund.The only acceptable solution is for Bavarian Auto Recycling to immediately process my refund of $112.44 and deposit the funds into the account from which they were withdrawn.[redacted]

Business

Response:

Business states that refund was processed last Thursday 01/08/2014.

Business

Response:

Business states that refund was processed last Thursday 01/08/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Fraudulent order processing – Receiving monies for products not in possession – Producing & Providing fraudulent tracking numbers for products never shipped – Willfully delaying credit/refund process

12/11 Place order for drive train with [redacted] at ext. [redacted] and he gave me confirmation number [redacted] He stated it would be 5-7 days shipping (as does the web site) Pending Charge showed on my debit card

12/14 $313.65 debited from account by Bavarian Auto Recycling [redacted]4269 [redacted]

12/17 Called to check on shipping times and get tracking number. [redacted] said “Oh no – we have to take parts off and check them before we ship them it will take 5-7 days from the time we check it out.

12/19 Husband talks to [redacted] – [redacted] states that he can’t see the tracking number yet – that it was shipped on Friday 12/18 call back Monday.

12/19 Tried to talk to shipping they do not answer their extension – their mailbox is full and you can not leave a request for information.

Tried to call accounting could not leave a message their mail box is full – recording states they only “run Refunds 1 time per week and all refunds are subject to a restocking fee” They always say that it could take a complete billing cycle to receive a refund. [redacted] Fraud department has confirmed that any credit issued by a merchant is applied to customer account within the 24 hour posting cycle and there is no delay for such service.

12/21 Husband is given Fraudulent tracking number for [redacted] – [redacted] confirms to my husband it was sent out – [redacted] tracking show a label was created 12/23 2 4:30 pm but a pick up request was never made by the company 12/23 Travis states that he has checked the dock and the part is not there. That [redacted] picked up and did not scan so now it’s lost. Travis then issued a “refund”. When I asked what the time frame of refund Travis said different dept not in this building could not give contact name or # As of today no credit has appeared in our account.

Paid with debit card (same as cash)Desired Settlement: I would like the credit processed for ($313.63) today (12/24) – It will show immediately- and that will allow us to purchase this part from a reputable dealer. This product was never shipped and is not subject to any restocking fees or shipping fees.

Indicated in complaint that I paid in cash as opposed to the credit card option as there is no billing cycle with the debit card to slow an immediate refund since the product was never shipped and the reps lied that it had been.

Business

Response:

I apologize for any inconvenience, I looked into your order and it has been submitted to our accounting department for a refund. 12/23/15 - Refund number [redacted] / [redacted] Depending on your credit card company, this could take a full billing cycle. I also re-submitted it to the accounting department to speed things up.Thank You

Stay away. After over 2 weeks they said they could not provide the part. 2 more weeks and no credit. Call the company and get a recording that said leave details and they would respond. Never did. Had to call visa to file a dispute. Not a good company

Review: I purchased parts on 7/13/15. My card was billed instantly. The total purchase is for $1114.68. The parts were supposedly lost in shipping, so another order was shipped. These never came either. I called and spoke with [redacted] who sold me the parts and he laughed and said he would issue me a credit. The money should be in my account in 3-5 days. This was over 2 weeks ago and I still have not received any money. When I call in they say I need to talk with accounting. Accounting does not answer as it is a recording, and they do not return my phone calls. I received no parts, the order has been canceled, but they still have my money and will not credit it back.Desired Settlement: The amount of my order $1114.68 credited back to my card.

Business

Response:

I apologize for any inconvenience,I looked into your order and it has been submitted to our accounting department for a refund ([redacted]). Depending on your credit card company, this could take a full billing cycle. I also re-submitted it to the accounting department to speed things up.Thank You

Consumer

Response:

I am rejecting this response because: I have been told by them numerous times that the money will be placed in my account and it never arrives. To date the money has still not been received. I was told refunds were issued on Friday's and today is Tuesday and I still do not have any money in my account.

Review: I ordered a small part for my BMW from [redacted] at this business on 06/22/15. He told me several times it would take 2-4 days for me to receive it. When we completed our transaction, I asked for the tracking number, and he replied that I would need to call back the following day (Tuesday) for that number. I hadn't received the part by that Saturday (06/27/15), so called for that tracking number. Another employee said I'd have to call Monday to get it from [redacted]. When I called for the tracking number on Monday (06/29/15), [redacted] NOW informed me that it takes 7-10 days and there was no tracking number yet. I reminded him that he had initially stated it would be 2-4 days. He became very combative and repetitive, stating that it was always 7-10 days. I finally broke into his tirade to inform him that I, too, was recording my call for training purposes, (as their auto system informs you at the beginning of the call). He got very sarcastic at this point, telling me to basically prove it. (I can)I ended up talking over the top of him to tell him to cancel the order, to which he replied that it was cancelled.I called on 07/15/15 to get the refund number and ask where it was ($51.77 was debited to my account on 06/23/15). I left a message with my e-mail, phone number and the ref# on their VM as directed. (Their recording states refunds are processed weekly.)I called again on 07/21/05, leaving another message and have not heard from them. This was NOT a charitable donation!Desired Settlement: I want my money back. No product was ever even shipped, therefore should not have been charged. I'd also like the business to suffer some kind of citation, fine, whatever, for allowing this guy to continually assault unsuspecting people who innocently, and reasonably, attempt a simple business transaction. I took my business to Idaho Falls BMW and was treated as you would expect to be treated AND I got my part ON the day they said it would arrive. Pain free!

Business

Response:

I apologize for any inconvenience, we are located in California and shipping to Montana in 2-4 days would require "Fed-ex 2nd day air or Fed-ex 3-day select" Both have a significantly different price and would have to be charged at the time of the order. It appears you paid for ground shipping 7-10 days. It is common for our salesmen to tell the customers to call back in 2-4 days for tracking numbers and this can be confusing for some.I looked into your order and it has been submitted to our accounting department for a refund. Depending on your credit card company, this could take a full billing cycle. I also re-submitted it to the accounting department to speed things up.Thank You

Consumer

Response:

I am rejecting this response because:1) There was no "confusion" regarding the 2-4 day shipping on my part, and the condescending attitude of whomever sent this reply, only serves to solidify Bavarian's status as a class-lacking "business". I was never given an option of shipping times, and if this person had done their homework, they would've known that from the recorded phone conversation. 2) The bogus charge still has not been credited back to my account, and their accounting department has yet to contact me regarding this, "via e-mail", as their outgoing message states.

Review: The used BMW 740il engine I bought from BAVARIAN AUTO RECYCLING, INC. a little over a year ago was recently installed in my car. I took the car for a tune up when the mechanic notice that oil was leaking from the rear seal but more devasting also from a crack in the side of the motor casing. The rear seal leak can be repaired but not the crack. The car is a project car, so it is not driven as I am still remodeling it. I have lost $1500 on the engine install, now that it is defective. I contacted the sales agent ** at Bavarian and explained that the engine/motor had a crack and that I would like it replaced through the two year/100,000 mile warranty on the engine from time of purchase. He debated that the motor was not leaking from the crack. Eventually he decided that they will take the engine back and refund my money but I would have to ship it to them. Shipping is $500 to transport the engine to California. I already paid shipping when the engine was sent to me. Under the warranty, Bavarian is suppose to pay for shipping and replace the engine with a proper one.Desired Settlement: At this stage all I want is for them to pick up the engine from the garage and refund my money.

Business

Response:

Thank you for talking with me Fred, we are working on the replacement engine and you should see it soon. Once you have the original engine removed we will have it picked up and brought back here.

Thank You, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: May 1, 2014 [redacted]. ordered an engine for a 2007 BMW Mini Cooper from Bavarian Auto Recycling Inc. in the amount of $3700.00 which included $300.00 for shipping. We were informed by [redacted] at the service desk an engine was available that met our specifications and Bavarians policy was payment had to be made in advance, the engine would arrive at our location in Pittsburgh, PA. within 7 to 10 business days. The amount of $3700.00 was taken from our account on May 1, 2014. The Bavarian Auto Recycling quote number is 241252.May, 15, 2014 we called back to inquire about the engine and [redacted] informed me that the engine would arrive the middle of the next week. May 22, 2014 we called again concerned that the engine did not arrive. [redacted] stated that he would check shipping and call me back that [redacted] did not receive a callback.May 23, 2014 we again spoke to [redacted] and were told the engine was shipped via [redacted] and should arrive on May 27, 2014, the engine did not arrive on that date. We gave the delivery a couple of extra days allowing for Memorial Day delay and the engine did not arrive.May 29, 2014 we called again and requested customer service. We were told the engine never shipped and no engine was available. We were told our only recourse was to request a refund and were given the refund number [redacted]. Several voice mail messages have been left with the accounting department since then and we have yet to contact a live person or receive any information that would resolve and expedite our refund. We also sent several emails to the Bavarians accounting department and all have been returned undeliverable.We professionally ordered and paid for the engine up front and in response were consistently misled by [redacted] and Bavarian Auto Recycling Inc. We want our refund of $3700 resolved immediately so no further action will be required. As you can read in this complaint, Bavarian Auto Recycling Inc. has not responded to our customer request for a $3700.00 refund or supply an easily available process to resolve our refund request.[redacted]###-###-####Desired Settlement: Immediate refund by Certified Check in the amount of $3700.00

Business

Response:

There was a glitch in our system. We are currently processing customer's refund and will be sending it soon.

Consumer

Response:

I accept the response however I do want to confirm that refund will be made via certified check for the full amount of $3700.00 and the date that I will receive the check.

Thank You

Ordered a part for my e36.they told me it was exactley what I was looking for so I paid and waited.part cane a couple days later was not the part I needed.called and they told me I was wrong on the info I gave them.but I knew exactly what I was looking for.the fella on the other line was rude and told me my knowledge of bmw was not as vast as his 12 yrs of experience.do not buy from these guys.

Review: ON 9/23/2015 I ORDERED PARTS. I WAS TOLD I WOULD RECEIVE PARTS IN 5-7 DAYS. ON 10/1 HAD NOT RECEIVED PARTS. CALLED THEM AND THEY STILL HAD NOT SENT MY PARTS OUT SO I CANCELLED AND REQUESTED A REFUND. AS 10/16 I STILL HAD NOT RECEIVED MY REFUND. I CALLED ACCOUNTING REQUESTING WHEREABOUTS OF MY REFUND. HAD TO LEAVE A MESSAGE WITH MY REFUND CODE AND EMAIL ADDRESS. NEVER GOT A RESPONSE. CALLED AGAIN ON 10/19. STILL NO ANSWER AT ACCOUNTING. LEFT ANOTHER MSG. CONTACTED THEIR CUSTOMER SERVICE. THEY WOULDN'T HELP ME. JUST TOLD ME TO CALL ACCOUNTING. THEY HAD NO PROBLEM CHARGING MY ACCOUNT ON 9/23/2015. WHY CAN'T I GET MY REFUND? THIS COMPANY APPEARS TO BE DISREPUTABLE AND SHOULD NOT BE RUNNING AN ONLINE PARTS BUSINESS.I AM ALSO IN THE PARTS BUSINESS. I ORDER SECOND SOURCE PARTS FROM ALL OVER WITHOUT ISSUE.Desired Settlement: I JUST WANT MY MONEY BACK. I WOULD ALSO LIKE TO SEE THIS REVIEW POSTED SO THAT OTHERS ARE AWARE OF THEIR BUSINESS PRACTICES

Business

Response:

I apologize for any inconvenience, I will contact the accounting department and have them look in to this matter for you.Thank You,

Business

Response:

I apologize for any inconvenience, I will contact the accounting department and have them look in to this matter for you.Thank You,

Consumer

Response:

I am rejecting this response because: I I still have had no resolution to my issue. I still have no refund or any contact from their accounting dept. They have my e-mail address. I left it for them 3 times.

Consumer

Response:

I am rejecting this response because: I I still have had no resolution to my issue. I still have no refund or any contact from their accounting dept. They have my e-mail address. I left it for them 3 times.

Review: I've asked for my glove box since Feb 2015. All other parts have came, they keep telling me been shipped, then not. March 2015 I asked to have money sent back to me-never happened. Just keep gettin run around. Wife has even called tried talking to them, no luck. I just want money back.Desired Settlement: Send money to my house.

Business

Response:

I apologize for any inconvenience, I will contact the accounting department and have them look into this matter for you.[redacted]Thank you,

Consumer

Response:

Consumer states that no refund has been received. No products have been delivered or refund for the product received.

Review: In December of 2014 I needed a part for a 2006 BMW 330Xi. the part is CCC (Car Communication Computer)i found one at Bavarian auto Recycling for $488 including shipping. I dealt with a manager with the name [redacted]. I charged teh full amount on my [redacted] which was posted right away. for the next couple of weeks nothing was shipped to me. I called [redacted] and he indicted that he would look into it and get back to me. I did not hear from [redacted], so I waited a few more days and called him back. He said he's going to put a trace on it with [redacted] and see what happened. once again I had to call because these people do not care about their customers and never call back. he told me that [redacted] came back with a message that the package was lost or damaged.He offered me another part he had "Available" I agreed and he said he would send it "right away" I waited fro a couple of weeks and nothing came. I called [redacted] and he did not respond, I left messages. I called back and asked to speak with a Manger. I got a [redacted] on the phone and he said that the item was not shipped and that I need to handle it with [redacted] whom was on vacation. I finally got a hold of him and he confirmed that the part was not shipped and offered me a full refund. I said please do.since then I have been getting the runaround and have received a single cent from my money. he keeps referring me to the Accounting dept. which is only a VM they ask you for your info and they say they will get back to you via email. it has been well over a month and I have not heard from anyone. This company is a FRAUD and if aI have read all the bad reviews online I would've never done business with them. most of the reviews were similar to my problem. I want my money back this is a theft issue to me now and I will not stop until I get all my money back.I appreciate any help you can give me. Thank you![redacted], Federal way WA PS Return number (RMA) is [redacted]Desired Settlement: $488 refunded to my [redacted]

Business

Response:

I apologize for any inconvenience,I looked into your order and it has been submitted to our accounting department for a refund. I am not sure what the delay is, however I did re-submitted it to the accounting department to speed things up and get you taken care of.Thank You[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I bought a part for my car and they gave me the wrong part after waiting a long time for replacement part I asked for a refund and have not received nothing nor has anybody contact me regarding this matter. they gave me a refund number and that's about itDesired Settlement: I would like my money or the correct part that's it.

Business

Response:

I apologize for any inconvenience,I looked into your order and it has been submitted to our accounting department for a refund. Depending on your credit card company, this could take a full billing cycle. I also re-submitted it to the accounting department to speed things up. I253593 / R85068Thank You

Review: Ordered a part on Apr 3 2015, but never got the part or the money, it is been 30 days no part no moneyDesired Settlement: I need to get my $1023. that I got charge on my card.

Business

Response:

I apologize for any inconvenience, I contacted the accounting department and the funds have been returned.Thank you,

Business

Response:

I apologize for any inconvenience, I will contact the accounting department and have them look into this matter for you.Thank you,

Consumer

Response:

I am rejecting this response because: It has been more than 30 days you guys keep telling that your are going to look into it, I am in the process of contacting the Sacremento District Attorney. I wiil submit a formal complaint.

Review: Placed an order with them and was told that my order would take 7-10 days to receive. After 3 weeks I called and was told that the parts I ordered were not up to there standards and that the were waiting on another set to be removed from another vehicle and my order would ship the next day. A few days later I called back and was told the other set of airbags they pulled were no good as well. I immediately asked for a refund. The sales man issued me a rma# and said it would be processed in 2-3 business days. Since then I have called at least 5times to try and speak with someone in there accounting department and all I ever get is a voicemail. After several weeks of trying to speak to someone I got in touch with a salesman who was very rude and told me there was nothing he could do. Never received my parts and have not received a refund or any communication about my issues or my order.Desired Settlement: Refund me my money asap. And contact me regarding these issues.

Business

Response:

I apologize for any inconvenience, I looked into your order and it has been submitted to our accounting department for a refund ([redacted]). Depending on your credit card company, this could take a full billing cycle. I also re-submitted it to the accounting department to speed things up.Thank You

The company sold me a non working part that cost well over $1,000. I was promised an immediate refund I have not received a response. Ty at customee service laughed at my situation & told me id have to send over 500 emails to accounting before someone would respond. IF THE PRICE IS TOO GOOD TO BE TRUE, BUYER BEWARE!

Review: Bavarian Auto Recycling sent me the incorrect part through no fault of my own. When speaking with [redacted], he accused me of lying and insinuated that my car had been altered at some point. I have had this vehicle for over 15 years so I know my vehicle. Mr. [redacted] was very condescending and surly during the conversation. He finally agreed to a refund for the purchase price and for the amount spent for 2-day guaranteed shipping. I returned the product on Aug. 11 via UPS. I contacted Bavarian on Aug. 21 and was told that a credit had been issued. I contacted customer service at my bank to check on a credit from Bavarian. As of Aug. 27, the company has not credited my account.Desired Settlement: I would like to receive a refund for the purchase price of the product and for the cost of 2-day shipping.

Business

Response:

I apologize for any inconvenience, I will contact the accounting department and have them adjust the refund for the full amount.

Your new RMA number is [redacted] for the amount of $123.80

Thank you,

Review: The company shipped the wrong part and we returned it as directed and they stated that they would send the correct one out after they receive the other part back. Upon them receiving the radio that was shipped in error, they stated that they no longer had the particular radio we needed and would refund our money. However, the company has not refund my money and its been over 60 days. The employee stated that it takes at least a billing cycle before we would be refunded, none the less, I still have not gotten any responds from the company. They continue to give me their accounting office which is a voice mail that states they will return your call and/or send you an email, but, I have not received any emails or phone calls. Its been (2) billing cycles and the employees refuse to discuss with me the status of my refund. The employees are very rude and keep transferring me to their accounting department and OWNERS phone that is nothing more than a voice mail.Company: Bavarian Auto Recycling, Inc. Sales Person: [redacted]iPart Ordered: 2008 BMW 528i, In-Dash (6) CD/Radio Part #[redacted]Dated Ordered/Paid: June 3, 2015$298.63 Payment Method: [redacted] (x[redacted])....Approval code.[redacted]Cr: [redacted]Invoice Number: [redacted]Refund Number: [redacted]Shipped from California: June 9, 2015 @ 4:49pm[redacted]Arrived in Atlanta: June 12, 2015 @ 7:05am.[redacted]9 ([redacted] Auto Services, c/o: [redacted])Returned Shipment from Atlanta: June 15, 2015 @ 2:45pm[redacted] Arrived in California: June 22, 2015 @ 9:59am..signed for by [redacted]..shipped to: [redacted]Desired Settlement: I'm requesting a refund of $298.63, the amount I paid the company.

Business

Response:

I apologize for any inconvenience,I looked into your order and it has been submitted to our accounting department for a refund. [redacted] / [redacted]. I also re-submitted it to the accounting department to speed things up.Thank You

Consumer

Response:

I am rejecting this response because: this is the comment I have been getting from the employees of this company for the past 60 days. I need to know when to expect my payment. They stated it takes a billing cycle and most billing cycles are 30 days. It has been over 60 days since I've bee trying to get my refund. How many days is their billing cycle? When can I expect to get paid? Sad to say, I read other consumers comments and this is a constant problem and evidently it's several of us awaiting refund and getting the voice mail tag Gane and now this evidently generic responds to our complaint.I just want my refund.