Bay Area Air Conditioning, Inc.

I am rejecting this response because: it is unreasonable to expect a customer to pay $in return shipping fees for an item purchased for $ Basically I have to keep the item that I am not happy with or lose $to return it to you

Complaint: ***
I am rejecting this response because:This company responds with what could be perceived as genuine if so many other customers did not agree with me about the service and quality of their products.Yes ,Unbeatable Sales you are so correct,this order is from August of delivered September and I contacted you as well as many others day of delivery.Accorrding to many online reviews,as well as my own experience with you Unbeatable Sales,have a habit of putting people off.Also YOU/Unbeatable Sales decided on your own to now after I contacted Revdex.com,to give a $credit and send parts that was asked for six months ago,And you did that on your own with out waiting for my responce to Revdex.com.Looks like you don't respect Revdex.com either.Person in charge at Revdex.com,Please post my complaint to warn others!
Regards,
*** *** ***

ORDER #: ***REFERENCE #: ***ITEM #: ***Dear ***,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns
after days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

Complaint: ***
I am rejecting this response because:
I received only
order of the chairsI contacted the company and was informed that was a misprint and was suppose to be chair per order and they can no longer send me the other chairs to fulfill my orderI demanded a refund for the other order wasn't sent to me and they declined stating they can only give me a $refundI paid a total of $for the chairs and demanded a refund for half of the purchase considering I only received half of my order $will not suffice because that is not the total of the additional order that I was lied to aboutI will need an additional $refunded considering $is half the amount of the order
Regards,
*** ***

We will be cancelling the order per this Revdex.com requestThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Please see company policy regrading cancelsPlease note the part that states you need a return authorization to return an item if you made an ordering error, and not to refuse or you will be restocked. Thank you.Cancellation PolicyWe do not cancel orders pre-ship at this timeOur goal is to
ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule delivery

Complaint: ***
I am rejecting this response because:the return policy, attached from *** .com says this4) We will not accept returns on any Software, Video Games, Computer Parts, or Laptop/PC's.This item that I have purchased is NOT "Software, Video Games, Computer Parts, or Laptop/PC's."You can read the whole thing here***The response they just posted to this claim has been modified to support their position in this debate. They need to be held liable to their return policy disclosed by their store front in ***, not some policy they choose to make up at a later dateAlso note that if they do not satisfy this request I will sue them in small claims court for the price of this item plus my hourly billing rate for of my personal time I have wasted trying to get them to honor their return policy
Regards,
*** ***

Complaint: ***
I am rejecting this response because:i am not returning it , thay have commetted advertizment and breach of warrenty , under the law I want a full refund with out returning the item
Regards,
*** ***

THE CUSTOMER HAS BEEN REFUNDED

Complaint: ***
I am rejecting this response because:
As you can
see I have already sent back the mattress and legs, and I have to have a return label for the steel foundation as it would cost as much as the bed cost plus counting all of the postage I"ve already paid to send back Also as you can see in the photo and discription, what you sent doesn't match the ad, and that is not my fault
Regards,
*** ***

Firstly, we do not have our items shipped to *** storesIf you pull up this item as of today, it states on the listing "This item is not available for pickup or at any of the *** within miles of your location." It also states, $for shippingThis information
is available prior to ordering so it is not misleading or confusing and is clearly visible that this is shipping from a Marketplace seller and not ***We have a no cancellation policy, *** employees cannot cancel third party orders and must abide by our seller policieswhcih are also listed on ***.com on the page where you purchaseThis order has shipped and if the customer would like to return the item, they may do so at their expenseWe do not issue labels for customer unwanted returnsWe offered to refund the customers original shipping as a courtesy, if the item is returned this refund will not take place.The customer may return to *** *** *** *** * *** ** ***Please let us know if you are keeping the item or returning it

The order was placed by the customer on 5/4/15, it was shipped and is in transit under UPS tracking *** 5/6/and is in transit for delivery today, 5/8/The customer emailed on 5/7/asking for return instructions for their order and they were emailed to AmazonWe do not
reroute packagesAll returns are at the expense of the customerIf the customer decides to refuse the package they will be charged a 25% restocking fee plus any return freightAll of this information is listed in our return policy which the customer was advised via emailThis policy is also belowThe customer must properly return the item and then they will be refunded for the item costThere shipping charges are not refundableThank you.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:

Complaint: ***
I still have not heard from the company. Package was returned and accepted today. I need an acknowledgement of receipt of package and a turn-around time
for my refund. This notice serves as proof of delivery for the shipment listed belowTracking Number: ***Service:*** ***Weight:lbShipped/Billed On:12/30/2016Delivered On: 01/04/10:A.MDelivered To: LAKEWOOD, NJ, US Received By:L***Left At:Dock Thank you for giving us this opportunity to serve youSincerely, *** Tracking results provided by *** 01/04/5:P.M ET Print This Page Close Window
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I've already been WRONGLY CHARGED for an item I tried to cancel hour after it was ordered & was told the company does not accept cancellations , will NOT PAY more cent to ship this item backSend me a pre paid SHIPPING label via *** or upsI will gladly send it back thenI have placed a dispute with my credit card for this amountAs well as a complaint with *** home office in *** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The full refund amount was not issued Only $was refundedThe total amount to be refunded is print on the receipt I attached to this email Please see attachment Thanks again
Regards,
*** ***

The customer was refunded $Our *** portal also confirms $was refunded successfully on 9/The customer will need to call ***

The customers option with us is that we can send them the mirror; however, the dresser was delivered via freight and was signed for free and clear of damageIf damage is not noted, which in this unfortunately it was not we will not be able to replace or refund the item as a claim cannot be filedIf a claim is filed it will take 7-weeks and we know it will be denied as we have dealt with this situatiomn before, we ask customers to inspect all items or note on the account when it is signed that they did not check the item if they do not have time or are not given the opportunity toThis was not doneCustomer has been informed of this information previous to this claimThis is our positionWe are one of *** highest rated marketplace sellers as wellThank you

We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible
please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701If the customer does not wish to return, they were offered a discount of ten dollars off their shipping due to the initial complaint.Thank you