Bay Area Air Conditioning, Inc.

Complaint: ***
I am rejecting this response because: Yes, I did file a claim with my credit card, but Unbeatable Sales were still paidI am wanting arbitration so that the money paid to Unbeatable Sales is reimbursed and the action with my credit card company can be revoked
Regards,
*** ***

It seems we are going around in circles but allow me to clarify again on this matterWe offered to send the customer the bench, if they do not want that they may return the itemWe do NOT issue labels, we will not be paying for the customers returnWe can send the customer the bench, which would make the item completeIf they no longer wish to receive their item, which is what seems to be the case, they MUST return itThey have spoken to a manager with *** on the line, who agreed with Unbeatablesale.com's position and offerPlease note we have a day return policy which has now passed, we will be unable to accept the return after 3/16/15.Please note: We will no longer be responding to this matter as the customer has the information to return the item for a refundWe have already provided the options multiple times.Thank you

Complaint: ***
I am rejecting this response because:There was never no stipulation on return times upon purchase, or I would have not wasted my money shipping the item backFurthermore, when the company "refused" the return, they didn't even make sure my package (their item) was sent back to me at my homeInstead, it was shipped to a *** facility not even in my hometownI was never notified of this, never given a return tracking or anythingI had to make contact with the seller, UPS and hunt down my package weeks laterThe customer service was devoid to say the leastFor this seller to expect a customer to just be stuck with an expensive shoes that do not fit, be out the money, the extra shipping return cost, the time and effort and energy of the process without even as much as a offer of a coupon or store credit is ridiculous and just bad business
Regards,
*** ***

Complaint: ***
I am rejecting this response because: IIT was advertisement I have returned merchandise except for their steel frame which I have offered them back via their expense
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
As mentioned
previously, the order numbers for these orders were from the *** *** *** website - where you're among their marketplace sellersYou're still listing that you have Battle Sheep games for sale despite having consistently cancelled my orders for them
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have talked to *** ** already they said the company ,should reimburse me ,and they will reimburse you,that was their response ,all I want is what I'm owed from someone pleeze,or il write to your corporate ,I need this money shouldn't have to go through all this to get this
Regards,
*** ***

Our records indicate the customer has been refundedAs well they have filed an *** claim which they should refer to going forwardThank you

Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not
write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

Complaint: ***
I am rejecting this response because: Due to my own experience as well as complaints reviews on Revdex.com and ***.This is a common practice for Unbeatable Sales.Your way over due offer does not satisfy the issue it is insulting.From what I read on complaints and reviews you do not follow through anyway.
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: The item was purchased with two Barnes and Noble gift cardsNeither card has been refundedI've contacted Barnes and Noble customer serviceThey confirmed that the
cards have not been refundedIn fact, the information that B & N received from this company was that the item had been shipped and received; not that the order had been cancelledUnbeatable Sale, as a Marketplace seller, provided Barnes and Noble, Incwith informationI believe B & N is also investigating this company with regard to their (fraudulent) practices.
Regards,
*** ***

We have a day return/exchange period after that time the customer should contact the manufacturer of the item for warranty of the product, not the sellerThank you. Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on
products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued

If the customer ordered a four piece luggage set it was not from our company, as the order with us for for (1) *** LUGGAGE ***-PINKLEOPARD *** ROLLING SHOPPING TOTE - PINKLEOPARD Customer received return instructions previously, we do not issue labels.And here is the description from our
listing on ***.\ Description Item # *** Model # ***-PINKLEOPARD *** LUGGAGE ***-PINKLEOPARD *** ROLLING SHOPPING TOTE - PINKLEOPARDRolling shopping tote has a convenient front pocket, sturdy metal folded frame that can fold easily to store when not in useLightweight - only lbs! Made of durable polyester and has a fold over flap to protect your contentsMeasures 14"L x 8"W x 24"HWarranty: 5YR - Ship Weight: lbs

Customer recd item on 17-Jun-2016, the same day the customer called stating the item was not to their expectations and they wanted to return itCustomer was sent the below email that day:We are sorry that your order did not arrive as expected.Your RMA for returning your item is:
***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***The customer than called on 27-Jul-2016, the customer was advised we do not accept returns after days and they would need to speak with the manufacturer, which they didThe manufacturer advised they share the same policy and they could not send a replacementDue to this, we made an exception and sent the following email:We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns after days, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***The customer responded to us stating something all the lines of who saves the original packaging, so I assume they did notAnd that they didn't want to pay a restocking feeAt this item, since the customer does not have the packaging they cannot return the itemThis is our policy and the matter is resolved

Complaint: ***
I am rejecting this response because:I know the quality is the same but I ordered it because of the plastic container and besides the issue isn't the quality the issue is not shipping me the item of which I ordered when I ordered it I did order it because you showed the item on your website in a plastic container and that is what I paid for not the item in a cardboard box I am not going to pay to have it shipped back when you did not send me the item I ordered you clearly did not ship in the item which you showed on your website I do not want it in cardboard boxes I want it in the plastic containers which what was shown when I purchased it so you need to pay the shipping charges because I did not order the product in cardboard boxes so why do I have to pay the shipping charges when you did not ship me the item that I ordered in plastic containers
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have already stated to you twice on the phone and here now on the Revdex.com - not opened not used What's the issue?
Regards,
*** ***

We have refunded the customer in full for the wrongly "pictured" item however it did state black patent which means it is shiny, and they can keep it/donate etc. As far as the credit deal with ***, this has nothing to do with us and we only refund to
the form of payment originally usedWe do not see customers billing information and that is not an offer from our company. Thank you

Complaint: ***
I am rejecting this response because:
The total price of this purchase, including shipping was $I received a credit of $179.57, short $of what I paidThey sent me the wrong item without
contacting me to see if it would work, if they had I would have cancelled my orderI should not be paying for their mistake in shipping the incorrect itemI want a FULL refund of what spent
Regards,
*** ***

Both orders have been cancelled, and will not shipIf the customer would like an item they can place a new order, if the item is available it will ship and tracking will be sent if not it will be cancelledMatter is resolved, orders are cancelled and refunded

The customer was sent the item they orderedThey may return to the below address for a refundThere is no such item with the model number by Classic AccessoriesThey ordered the item number and this was received by them. We do not issue labels for customers return and the
manufacturer does not sell a lb itemthe shipping "weight" is a listed estimate to determine shipping charges, it has nothing to do with the items actual weight and is not called item weight it is called shipping weightThe customer made an assumption based on that and it was incorrect.http://***RA# ***

Complaint: ***
I am rejecting this response because:
I already stated in the original complaint who I spoke to (Beverly). Additionally, the company is still not addressing the cost of shipping in the original complaint. I have no intention of purchasing anything from this company at this point. They need to be held accountable for advertising regarding matching prices and regarding charging for weight only. They do not have unbeatable sale prices as clearly shown in the previous email. Beverly was completely unwilling to match the price as well when I called and presented the other website's price (as explained in original complaint)
Regards,
*** ***