Bay Area Air Conditioning, Inc.

We have received no photos, if they were sent through *** they will be blocked they need to be sent directly to ***The item was not signed for, the freight company left the item at your door without a signature?

Complaint: ***
I am rejecting this response because:
The cost for the software was the same as the cost for the software.This is stupid because the filing period for taxes had expired by January 2015.The blurb and software box did not specify a year.Many, many, many complaints about "unbeatable sales" revolve around unmetexpectations I expect that if I am paying full price on tax software in January, 2015,I will be getting software for taxes LET ME BE CLEAR: THE YEAR WAS NOT SPECIFIEDThere was nothing plain and obvious to indicate that $plus shipping would be theprice for useless, out-of-date software A month or so ago, the going price forone-year-old tax software was in the neighborhood of one to five dollars.Less than ONE TENTH of what I paid them They can argue that that is "their price"from now to the end of time, but in truth, full price implies full value.I did due diligence They apparently require extra careful diligence.That is why their ratings (the ones they do not pay for) are so poor
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and confirm that the refund has been issued
However, this business needs to change their customer service practices dramatically as I was blown off several times before registering my complaintNo one in authority at the company would speak to me to resolve the issueI received the run around for weeksI could not in good conscience recommend this business as ethical to anyone

This claim was already resolvedThanks

The customer paid $to Unbeatablesale.com through ***They were refunded this amount, we could have sent the customer a free return label and they would not have been charged for the return but the customer sent it back at their expense.They paid $to a carrier not to UBS
therefore there is nothing for us to refund as we have already refunded all the customers money that they paid to USWe do not have the ability to refund money that wasn't paid to our companyThe customer has already been told this information on multiple occasions. This matter is resolved

Complaint: ***
I am rejecting this response because: I still have not received my money back on my credit card for this item I never received!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I did call them right away when the incorrect bedding was shipped to me. I asked for a return shipping label to be sent to me and they refused. They said if I keep the twin size they would give me 15% off which at that price would have been more money than what they sell the twin size for on their websiteThey said to call back during business hours and talk to someone because the night people have no authority.I called again during regular business hours and *** (1-888-***) told me they did not send return shipping labels. She said to send the twin size bedding back per requirements on their website (insured) which we did and then after they receive it to call back and talk about MY shipping expense. Now they just keep refusing to reimburse me and ***'s manager, *** *** at same number, extension ***, refuses to call me back. They are totally lying and this is VERY POOR business practice
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
It is untrueI went back and checkedAn "estimated" shipping cost which could easily be overlooked is on a "preliminary" pageEstimatedBut, on the order page itself there is NO mention whatsoever of ANY shipping chargeOnly AFTER you've paid do you find out the actual shipping charge and the total cost of the transactionThis business is well aware of this, and I believe deliberately keeps all mention of shipping off the order pageThe customer should have a FINAL price before purchasingAnd, this company KNOWS itVery deceptive.Bottom line, I paid $for four small bars of *** soapI never would pay that much for soap.Because the item offered is being sold at "twice the price" as in stores, it's easy to assume that shipping is includedThe business is obligated to present a "final price" before the "buy" button is pushedDeliberate deception
Regards,
*** ***

As a one time exception we will except the return with a restocking feeThe packaging is the box the item came in.ORDER #: ***REFERENCE #: ***ITEM #: ***Dear ***,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe are willing to make an one time exception on this return with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

Hello,The customer purchased an item from Unbeatablesale.com and we supplied the orderThe customer seems to have some confusion in regards to how we ship our itemsAn order was placed for one of our millions of items and we sent it to one of our many warehouses to fulfill and the ship the item to
our customerThey paid us and they follow our polices, it is our orderWe are an online retailer we are not a manufacturer, most companies operate in this way, ***, *** etc get their items from ALL overWe attempted to explain this but apparently the customer has an issue with our warehouse that shipped the itemThey had another order which was fulfilled in the same manner and they did not have an issue with that order.The customer received the correct item ordered from us, with no issue of Unbeatablesale.comIf they do not want the item because they have an issue with the company who ships it that is completely up to the customer, however; they will be responsible for returning the itemWe do not issue labels and we do not refund shipping.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *Lakewood, NJ

Complaint: ***
I am rejecting this response because:
Did you place the item in your cart as if you were the customer on funtoymall.com? This is your site I was on and it is the site on which your policy of no cancellation is not listedPerhaps you have a problem with your website
Regards,
***

The customer received the item we sell, Amazon listed it incorrectlyAs a courtesy, we offered a partial discount.They emailed, "Hi, We would be willing to keep it for the right price Here *** is a OEM drum unit for my printer that sells for
with free shipping We paid 43.04+shipping for a total of $But because this in not an OEM unit, I think $is a fair price Please refund, $30.82."We emailed, "We received your message and we can honor your request to keep the item for $not including shippingI have submitted your creditPlease allow 2-business days for the credit to be reflected back on your initial form of payment."Customer was refunded on 12/9/2015.If they don't want a partial discount, they can return the item at their expense per our return policy.We do not issue labels, all returns must be back within days from the date of delivery. RETURNS DEPT.*** *** *** *** * *** ** ***

Customer has already been refundedNothing further will be shippedWe will no longer be responding to this matter

Complaint: ***
I am rejecting this response because: The picture of the product I purchased clearly depicted a pack and I received a single pack The price also corresponded with a pack The listing had an obvious error in it The customer service rep I spoke with confirmed the listing displayed the incorrect picture Because the listing had an obvious error I expect a full refund and I should not be responsible for shipping costs because of an error made by the company.Please view the image attachment which shows the product pictured I did not receive the pack pictured, I received a single pack Regards,
*** ***

We never advised the customer to dispose of the packaging, that is required for returns and exchangesWe need to get the customer an exchange, we don't have apart to sendWe never advised the customer that a part was on the way. Return Policy Unbeatablesale.com has a money back guaranty
on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at *** so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first

The customer received the item orderedThey have already been provided return instructions and informed by a supervisor that we do not issue labels or have the ability to reimburse return freight, since its paid to a carrierAs well, as a courtesy we offered to refund their original shippingThis offer stands

Complaint: ***
I am rejecting this response because: I have notified ***They are investigating this company and are looking at their adsI have sent them other companies that are using their name and website that do advertise accurately and responsible per FTC requirementsThey are also unaware of the many complaints by consumers about this companyI have also notified a class action attorney and sent him the documentationHe also is in full agreement the same as representatives of *** that the ad is misleading and border extortion. I paid *** for the items, this company is a third party, and I also notified my credit card companyHowever, law states I have to TRY to resolve the matter with this unscrupulous party firstThe options they have given me will cost which is more than the item (items) I boughtSo both options are not financially realistic and no one especially this good for nothing company truly expects a consumer to decide to do either one of them The complaint is in corporate *** and they will contact me soon
Regards,
*** ***

Complaint: ***
I am rejecting this response because: *** claims they did not list the item you (Unbeatable sales) didThey see your error and as I have been toldThey have a contract with you that prohibits this type of activityOthers (company's that does business on *** website) do not advertise that wayHow sad it is for you to do this to the publicHow can you sleep at night with that many complaints with the Revdex.com and who knows what others have been robbed by your mentality.
Regards,
*** ***

The customer has been refunded per our company return policyNo additional refund is due to the customer.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee

As previously stated, The customer received the correct item ordered from us, with no issue of Unbeatablesale.comIf they do not want the item because they have an issue with the company, *** *** who ships FOR US that is completely up to the customer, however; they will be responsible for returning the itemWe do not issue labels and we do not refund shipping.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *Lakewood, NJ