Bay Area Air Conditioning, Inc.

The customer should contact *** for further information as they filed a claim

The customer ordered the item "International Caravan TT-SW-006-Royal Tahiti inWood Three Seated Swing" which is a swing onlyThe customer received the SWING ONLY, the stand is sold separatelyCustomer was advised of this and provided with return instructions on 9/25/2015.The customer was
expecting a set, but they would have needed to order FOR EXAMPLE: International Caravan Royal Tahiti Seater Swing with Frame and Canopy, which mentions other parts in the description and is much more expensive then the swing only which was purchased from usWe do NOT sell it this wayThe customer claims this is bait and switch, however; that is completely and we have offered both a discount to keep the item or a return on the productWe do not take returns on furniture and this is being made as an exception to the customerWe have a day return period, after that time the return will not be accepted. Our position will not change, this matter was previously addressed directly with the customerThank you

A LABEL WAS ISSUED AS A COURTESYWE ONLY RECEIVED ONE ITEM BACK, THE LABEL WAS FOR BOTH, THE WEIGHT WAS ADJUSTED ON THE LABEL FOR TWO ITEMSWE CANNOT ISSUE A REFUND UNTIL BOTH ITEMS ARE RETURNEDTHANK YOU

The customer left the item outside in a blizzard even though he was advised not to do thisThey were told we were issuing a call tag and if they could not get to the customer due to the weather they would come back out, as we were under the same weather we understood it might be an issue
The customer threatened harm to our customer reps and cursed off almost everyone here rather than allow us to assist in a very simple situationDue to the customers behavior and the low dollar amount of the order, I chose to refund the customer for the item, they will not be getting a replacement nor will we require the item backThe refund was processed on 1/26/2016, we will no longer be responding to this case as we have resolved the issue.Thank you

Complaint: ***
I am rejecting this response because:
My order clearly states shipping of 3-business days and an estimated delivery of June 5th-9th at the time of purchaseI have NO item, Countless emails sent with NO reply and a repeat message from a company that fails to address my concerns or fix the problemI want a full refund- I don't have anythingYour past the shipping time frame that was agreed uponFix your mistake and own what has happened- Refund my money and deal with your mistakeI have provided proof of my order and what was stated in writing.
Regards,
*** *** *** ***

Firstly, we do not take returns on personal *** items IE: mattressesThis information is in our return policy belowIf the item was in fact delivered ripped a replacement will be providedHowever, we have a few issues with the customers orderWe needed pictures to provide to our warehouse, the
picture provided was too close up and once it was reviewed our warehouse they determined it was not even a picture of the item they shipped or sell. The backs of our mattresses are not a mesh fabric and we do not put staples in them at allTherefore, we needed a new picture of the actual item, which was refused by the consumer.If the customer refuses to provide a picture than we will make one exception for them, they can return the item for a refund against policyHowever, the item needs to be in the original packaging as stated in our return policy and the return will be at their expenseThanks.Return Policy Our return policy is one of the most highly rated today
Unbeatablesale.com has a money back guaranty on products returned within
daysIn order to receive proper credit on your return, please contact us for an
RAOnce you receive an RA all items must be returned within days of
receiving your orderWe do not accept returns after daysIf the package is
refused or returned without our issuing of an RA or without the RA # on it, a
restocking fee will be appliedWe will be unable to refund your cost of the
original shipping if you decide that you do not want the order after it has
already been submittedPlease note: We do not issue prepaid return
labelsAll returns must be in their original carton with all packing material
intactAll returns must be sent freight prepaid by the customer and insured
Orders refused at delivery will be assessed all of the applicable fees listed
above including the return fee, our shipping costs and a 25% restocking
fee.Please Note:1) For all furniture items we
will replace any parts that are damaged but the item may not be returned if you
changed your mind.2) We will not accept returns on Sports related
autographed Memorabilia and Collectables or on any custom made items such as any
customized car mats or children furniture.3) We will not accept returns
on any Shavers, Personal *** items, Cosmetics or Intimate products that have
been opened

Unbeatablesale.com has multiple sister sites, PaperClipmall is one of themAll of our sites are valid, secure, Revdex.com trusted sites. If they purchased something through a rewards program their question regarding where their miles are should be directly to themWe have no way of crediting a
customer points or miles, etcThe website they went through for their miles states, "As soon as the store confirms your purchase, we'll credit the miles you earned to your *** account and send you an email to let you know."It also states, After I make a purchase from an *** *** retailer, when will the *** miles be credited to my account?The miles will typically be posted to your account within weeks (days) of the purchase date; however, there are times when it may take up to weeksSome exceptions do applySee participating retailer offer information on the *** *** *** for complete information.Again, they need to contact the *** *** retailerThanks

The customer placed an order on 9/for the item "Lobster Gram FLOSCK Flos Fresh Fruit-Filled Layer Cake"The item was shipped overnight to the customer on 9/and delivered on 9/The customer contacted us FIVE days later on 9/stating "item was delivered and left on the porch in degree
weatherThe icing was melted on the cake"The item went bad during that time, it was NOT delivered rottenWe told the customer we would get her a replacementPlease note the customer placed an order for a perishable item, most likely for a reason, the item was left outside for five days, of course it is going to spoil but this has nothing to do with usWe overnight the item to the customer due to the nature of the productThe customer contacted us on 9/stating she "no longer needed" the item and did not want a replacementOur policy states, we will replace any item free of charge but original shipping is not refundable if you change your mind and no longer want the itemThe customer has been refunded per our return policyThank you

*** ***
I am rejecting this response because: the item picture is why I choose the itemif you have the wrong picture on the listed item then you need to fix itYou can't claim the description is right but the picture is wrong because from all I know the description is wrong and the picture was rightDon't sell your products on other's sites without making sure what you selling is correct, both the description and picturesI shouldn't be charged anything for an error that you'll didn't realize was thereAnd as of 03/16/at 8:pm they still have the wrong pictured on ***

Complaint: ***
I am rejecting this response because:
AGAIN THIS IS NOT WHAT I ORDEREDI THOUGHT I WAS ORDERING WHAT WAS PICTURED, A 4PC LUGGAGE SETWHY WOULD A SELLER COPY AND PASTE A PICTURE OF AN ITEM THAT THEY ARE NOT ACTUALLY SELLING? I HAVE SINCE LEARNED THAT UNBEATABLESALES HAS A HISTORY OF DECEPTIVE AND ADVERTISINGUNBEATABLESALES THEN FORCE THEIR CUSTOMER TO PAY EXTREMELY HIGH RETURN SHIPPING THAT WOULD COST THE CUSTOMER MORE THAN DOUBLE WHAT THEY ORIGINALLY PAID FOR THE ITEMS THEY ORDERED FROM UNBEATABLESAESALSO, TO RETURN CART WOULD COST ME MORE THAN DOUBLE WHAT I ORIGINALLY PAIDIN THE FUTURE I WILL BE FILING A COMPLAINT WITH THE FEDERAL TRADE COMMISSION ON UNBEATABLESALES FOR DECEPTIVE ADVERTISINGUNBEATABLESALES CONTINUES TO SHOW ONLY THE WRITTEN PORTION OF THE ADD, WHICH I BELIEVE HAS BEEN ALTERED, AND NOT THE ADD IN ITS ENTIRETY.
Regards,
*** ***

I am rejecting this response because:
It would cost me $to ship these backLiterally four times what I paid for themIts literally impossible to return these because your policy is so poorYour business makes it to where you cant return items because of the cost of shipping

We have been with Bay Area Air Conditioning for years There yearly maintenance and emergency service is absolutely wonderful Living in Florida, when your A/C takes a hit during the summer months, you need prompt service to your A/C system and they have been the best when we have had problems We especially like MrSteve Fto provide service to our system He is prompt (minutes early today), efficient and explains every details as to what he has done to the system He is professional and friendly (always has a smile on his face)

We've been very satisfied with our routine maintenance and
emergency calls to Bay Area Air Conditioning

The item was dispatched June 15th. The item hasn't been delivered as the customer needs to make an appointment with the carrier, as stated previouslyAll emails have been answered, we keep record of everything.Here is the policy directly from our site:Freight & Shipping Charge PolicyAll items sold by UnbeatableSale.com have a set shipping charge based on items weightMost items ordered from unbeatablesale.com are shipped via UPSPlease allow 3-Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.This item was shipped on the 13th business dayWe do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO *** Origin *** *** *** *** ** *** Destination*** *** *** *** *** *** *** DetailsCustomer #: ***PRO Number: ***Appointment Date: 6/19/2015 Estimated Delivery: 6/18/2015(Appointments and Additional Service Requestscould extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: 280Shipment Comments and Updates06/15/Appointment Pending 06/15/Freight picked up from shipper location 06/16/Trailer Closed - ready for dispatch 06/16/Trailer dispatched from *** *** ** to *** *** ** 06/17/Trailer enroute at *** 06/17/Trailer arrived at terminal in *** *** ** 06/17/Trailer arrived at terminal in *** *** ** 06/18/Trailer unloaded at terminal in *** *** ** 06/18/Appointment set for delivery to consignee on 06/19/06/19/Shipment out for delivery

Hello,The customer received the item the manufacturer changed the product toIf they would like a full refund they can return the item to Lehigh Ave Suite Lakewood NJ We advised the customer they could keep the item and a refund of the "item" only would be givenShipping is a service
and is not refundable, they also kept the item for free.Again, if they would like a shipping refund, we can do that as a courtesy but we need the merchandise backThank you

I'm sorry the customer does not accept our responseAs we have previously mentioned to the customer, we do not refund original shippingShipping is a service and is not refundableThe customer was also provided a return label which was paid for by us, we did this as courtesy to the customerThe customer actually should have incurred this feeThe item was returned directly back to our warehouse and inspected, they have advised the item is not defectiveThe customer has been refunded according to our return policyWhich I will add below for you referenceWe understand the customer may not agree with our policy but this matter is resolved to the best of our ability and we will no longer be responding to this issueThank you.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's

Complaint: ***
I am rejecting this response because:
This company is a disgrace and I will pursue this matter further
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and confirm that the refund has been issued
However, this business needs to change their customer service practices dramatically as I was blown off several times before registering my complaintNo one in authority at the company would speak to me to resolve the issueI received the run around for weeksI could not in good conscience recommend this business as ethical to anyone

Complaint: ***
I am rejecting this response because:
The cost for the software was the same as the cost for the software.This is stupid because the filing period for taxes had expired by January 2015.The blurb and software box did not specify a year.Many, many, many complaints about "unbeatable sales" revolve around unmetexpectations I expect that if I am paying full price on tax software in January, 2015,I will be getting software for taxes LET ME BE CLEAR: THE YEAR WAS NOT SPECIFIEDThere was nothing plain and obvious to indicate that $plus shipping would be theprice for useless, out-of-date software A month or so ago, the going price forone-year-old tax software was in the neighborhood of one to five dollars.Less than ONE TENTH of what I paid them They can argue that that is "their price"from now to the end of time, but in truth, full price implies full value.I did due diligence They apparently require extra careful diligence.That is why their ratings (the ones they do not pay for) are so poor
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have waited weeks to get a response from them I spoke with the representative today who insisted that the cost of shipping ($200) will be totally my responsibility, as well as the cost to package the cabinet (another $120-estimate from the *** store) I've already replaced the unit per their recommendation I don't need a second broken unit I want my credit card refunded as they had previously promised.
Regards,
*** ***