Bay Area Air Conditioning, Inc.

Again, this customer is incorrectAs I stated previously you can 100% see our shipping BEFORE placing an order by adding an item to your cart and then applying your zip codeAll of this information is available BEFORE you place an orderI have also included a screenshot of thisThank you

We are sorry the customer feels this wayThis customer placed an order on *** 31-Oct-2016, the customer contacted us on 1-Nov-asking to cancel, we put a cancellation request to our shipper as a courtesy, please see the below email sent to the customer:If this order has already been
shipped or is in the process of shipping, we will be unable to cancel the order.If we are unable to cancel your order and the item is eligible for return, please contact us for an RA.PLEASE NOTE: This email is not a confirmation of cancellation. Unbeatablesale.com has a no cancellation policy and this information is located on *** and was advised to the customer on the phoneThe order shipped on 4-Nov-2016, and tracking was providedThe order was not cancelled or confirmed cancelled at any timeOur policy states all returns require a return authorization, the customer did not properly return this item and refused itPlease see belowAll refused orders are subject to a 25% restocking fee plus the cost of return freight, these amounts were deducted from the customers refundThe customer was also advised on this information via a call on 10-Nov-The customer also placed an *** claim that was closed on our behalf as our policy is very clear regarding cancels and refusalsIt states twice not to refuse the order, unfortunately the customer did not abide by this.Cancellation Policy We do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. This matter is resolved and the customer was issued the appropriate refund

Complaint: ***
I am rejecting this response because:
Why in the world would we pay more for something that did not come as it said? It did NOT come with all the pieces to this *** chess setWhy would I pay 25% MORE to return it and still not get the item we PAID FULL PRICE IN ADVANCE for?? I want this item replaced with ALL the parts! Letters to NJ Congressman, NJ Governor and the local Mayor to your scamming business are in order!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: please see attached letter
Regards,
*** ***

Thank you, we received your message and will take your comment into considerationIf you would like to place an order, you may use coupon '***' for 10% off

Complaint: ***
I am rejecting this response because:
They have not honored their commitment to the sale as advertised. IF the mistake was on their part or ***'s is irrelevant. The sale was consummated as offered and in good faith. They have responded in bad faith. I will not be ignored, I will not accept the refund (it has been reversed). I will only accept full delivery of the order as advertised and accepted. Again, so there is no equivocation, THE REFUND HAS BEEN REVERSED, I AM STILL OWED THE BALANCE OF MY ORDER!
Regards,
*** ***

Complaint:
I am rejecting this response because: same reasons as before
Regards,
*** ***

The customer received a damaged item, we have to file a claim with the carrier to recoup the lossThe customer was offered a refund or a replacement, they asked for a refundThey were issued a refund on 1/31/17, and original shipping is non refundable and that was advised to the customer on 1/Thank you. Return Policy Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at *** so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first.Please Note:1) For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.2)We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children’s furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenience.6)We do not accept returns on any food or perishable items

We sent the label twiceThank youThis mater is closed

The customer was informed of error, they can:keep at a discountreturnpurchase chairs at discount.Those are their ONLY options.Thank you

We already stated we would refund the original shippingThis matter is resolved

The customer ordered item "Corningware French White Pop-Ins 20-ounce Mug Tomato" from Unbeatablesale, sold on *** This is how the item is listed on the confirmation as wellAs you can see just from the item title, it is ONE individual item and NOT a setNow, we recognized that the
customer was misled by ***'s listing, as this was error specific to them and not us as we sell this item individually and did not misrepresent the adAs a courtesy for their error we sent a return label so the customer would not have to pay money for this return, if they did not want to keep itThe refund is accurate, if they have an issue with this listing they should be filing a Revdex.com claim with *** as this was an error specific to them and we have already handled this matter accordingly

The customer received what was ordered, we apologize if they are not happy with the size but they may return themThey have the return instructionsWe do not cover return freight, this is listed in our return policyThe customer can use any carrier they wish to return, again we do not issue
labels or refund return freightThank you

Customer was shipped a replacement , tracking ***

The customer received what was ordered, the item is not defective or damaged, the item is not to the customer expectation and this is request for a return for buyers remorseThe customer sent pictures which were sent to the manufacturer for review and they deemed the product in perfect condition
and the item was not defective.On 10-Mar-2016, a manager made an exception in allowing this customer to return the unwanted itemThere would be a restock fee and the customer would be responsible for freight, as with all our returns this is policy.The customer chose not to return and filed an *** claim. As per the claim which was filed on ***, this item is not eligible for a return any longer as the customer did not use the RMA and the claim was filed after our day return period.We do not accept returns on furniture, we attempted to make an exception for the customer but they chose to keep the item insteadThis ** claim was closed on our behalf as well.We will not be accepting this return any longer nor will we be issuing any partial discounts.This matter was previously resolved.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind

Buyers claim is falseThey were sent return instructions on 8/the same day they contacted usWe filed a damage claim to avoid the customer having to pay the return but if they do not want to wait they can use the RMA they received alreadyThank you. ORDER #:
***REFERENCE #: ***ITEM #: ***Dear ***,Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know…If of course you would still like to proceed with the return, your RMA # is: ***Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

Complaint: ***
I am rejecting this response because: the shipper for unbeatable sales advised me to refuse shipping without notifying me that the consequence of that would be a loss of more than $on a purchase of $Go get the money from *** ***They are providing advise to take an action that harms your customersI have an image of the same surfboard for sale by you through *** priced around $Why were you charging so much for it when I bought it? This was a bad deal and shoddy service regarding itI think you should have the responsibility of making it clear to the shippers you hire not to advise customers to refuse shipping as if that is an acceptable optionI do not want to be punished for not knowing refusing shipment led to such a high cost for meI also don't want to be ripped off by purchasing a board for twice the price you are selling it for now.
Regards,
*** ***

This order came to us for item "Twac ***-XS Microfiber Pants-Black-Xs" perhaps there was an issue with *** but this is what we list, sell and shipped to the customerAs a courtesy, I will issue an item refund and the customer can donate the item, shipping will not be refunded as we
shipped the correct item

Complaint: ***
I am rejecting this response because:
Shipping is a service and if so, service was not properly doneWhy would the consumer have to pay for that when the company just gets to keep the moneyIf I had known I wouldn't get all of my money back I wouldn't of asked for a refundThe staff were extremely rude to me on the phone when I called and ignored several voicemailsThey claim they're waiting back from the claim but it has been a month.
Regards,
*** ***

Customer claims they ordered a black chalkboard, this is not true the customer ordered A chalkboard, item *** *** Adjustable Easel With Magnet Board-ChalkboardThe listing nor the picture indicate a color, if no color is specified by the customer green is shippedAs a courtesy to the
customer we offered to send them a black chalkboard replacement board at our expense, although their was no errorThe customer could switch out the board very easily according to the manufacturer without having to exchange the entire unit, all we require is for the customer to pay the freight on this replacement since again there was no errorCustomer refused this offerAt this time, their options are to keep what they have, pay for the freight on the replacement board or they can return the item at their expense.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ