Bay Area Air Conditioning, Inc.

The customer was sent a label on 4/10, please return, *** *** Thanks

The customer spoke with supervisor Toniann, via a recorded line as well as through emailAt no time, during that call did the customer mention the packaging being discarded nor was she told she would get a refund without returning it.Here is the last email to the customer-Dear *** ***, I received your below message regarding your orderThe day return policy is being waived for you due to the situation has been ongoingI have spoken with you as well as our other customer service representatives on several occasions and at no time, did you indicate that you did not have the packaging of this itemWe would have explained to you that we do not accept any returns back to us without the original packagingThis information is located on our return policyWe are not able to send you any packaging materials or a shipping container to ship the item back to usOur warehouse has offered to send the replacement glass to you and that offer was declined by youOur return policy states that we do not accept returns on furniture items and that we will replace any parts that are available. At this time, the only option available to you is to replace the partI can check with the warehouse to see if they are willing to accept the return in packaging that you provide but this would be at your cost along with the shipping chargesPlease let us know which option you would like us to do. Thank you ToniAnn WCustomer Service Supervisor*** *** *** *** *** *** *** *** * *** ** ***

*** ***
I am rejecting this response because:
According to ***s the substituted item was completely different: blue agave vs white & blue agave, fiber only vs fiber & calcium, and the crucial difference is 84% fructose vs 47% fructose If Unbeatablesale had sent the item that was shown and described on your website I would have kept it For health reasons I cannot use the substituted item They need to refund the shipping charges
***
*** ***

The listing was removed, they can return the item if they want a refundThe return instructions were already providedWe do not offer price matches after an order is placed, we can issue 15% off if the customer wishes to keep the item or they will be issued a refund once the item is returned.Thank you

The customer was sent an invoice on 19-May-Thank you

Complaint: ***
I am rejecting this response because: We ordered items, were returned, we received refund for 2. I want a refund for the remaining items
Regards,
*** ***

Complaint: ***
I am rejecting this response because: refund was not authorized by me Although the vendor refunded part of my payment (not shipping), I reject the refund as an attempt to get out of their obligation to honor the saleAn honorable company would honor their commitment and fulfill the order, and this is the only resolution that is acceptable.
Regards,
*** ***

As stated in our return policy, we do not accept returns on furniture items for buyers remorseOur policy is very easily accessible on *** for customers to view prior to placing an order, the same policy is listed on our direct websiteAs a one time exception to this policy, we will take the
items back with a 25% restocking feeThe return authorization number is RGA#***Thank you. Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.?

We have already represented ourselves in this matter and our position will not change

DATE: 13-Oct-2017ORDER #: ***REFERENCE #: ***Dear *** ***I am sorry for any inconvenience, however; as explained previously, while we are able to send a full replacement to you for an item that arrived damaged free of charge, if you
opt instead to have a refund processed, you will not be refunded the shipping cost. We understand that the item arrived in unusable condition nevertheless we're able to rectify this with a replacementSince the replacement was declined, this is now considered "Buyer's Remorse" in which case, we refund based on our return policy and minus the original shipping for the order.Thank you.Sincerely,Dina VPh: ***UnbeatableSale Inc

I am rejecting this response because: AS STATED PREVIOUSLY THE PREPAID RETURN AUTHORIZATION CAME AFTER THEY INSISTED THAT I PAY FOR THE RETURN OF THE PRODUCT IN ORDER TO GET A REFUND OF THE PRODUCT LESS ORIGINAL SHIPPING THEY TOLD ME THEY WOULD NOT PAY FOR THE RETURN SHIPPING OF THE ORIGINAL ORDER EVEN THOUGH IT WAS THEIR MISTAKE I CONTACTED *** AND EXPLAINED THE WHOLE SITUATION AND I GOT A NOTICE FROM THEM THAT THEY WERE CREDITING MY ACCOUNT FOR THE ORIGINAL SHIPPING EXPENSE WHEN I GOT THE E-MAIL FROM UNBEATABLE SALES THEY DID NOT EVEN MENTION THE AMOUNT OF THE CREDIT I CONTACTED THEM TO FIND OUT WHAT THE AMOUNT WAS AND IT WAS ONLY FOR THE AMOUNT OF THE PRODUCT WE CAN GO BACK AND FORTH WITH THIS COMPANY UNTIL HELL FREEZES AND THEY ARE STILL GOING TO FIND AN EXCUSE TO NOT OWN UP TO THEIR POOR BUSINESS PRACTICES I THANK YOU FOR YOUR HELP ALL I CAN SAY IS I LEARNED A VALUABLE LESSON NOT TO DEAL WITH THIRD PARTY COMPANIES THIS COMPANY GIVES THIRD PARTY COMPANIES A BAD NAME AS I AM SURE YOU WILL ADVISE, "BUYERS BEWARE", AND FROM NOW ON I WILL THANK YOU FOR YOUR HELP

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: r*** [mailto:r***@***] Sent: Friday, January 23, 7:PMTo: ***Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #***. I received my refund! You can cancel my request to reopen this case. Thank you!
Regards,
*** *** From: r*** [mailto:r***@frontiernet.net] Sent: Friday, January 23, 7:PMTo: [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #10300193. I received my refund! You can cancel my request to reopen this case. Thank you! On Friday, January 23, 12:PM, r*** wrote: This company still has not refunded my money. I shipped the chairs back and it shows they received them on 12/3/14. I have e-mailed them several times about my refund but it never seems to happen. Can you reopen this complaint? On Sunday, November 9, 6:AM, "[email protected]" wrote: You have a new message from the Revdex.com of New Jersey in regards to your complaint #Please click on the link below to access the online dispute resolution web site and read this message. From: r*** [mailto:r***@frontiernet.net] Sent: Friday, January 23, 7:PMTo: [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #10300193. I received my refund! You can cancel my request to reopen this case. Thank you! On Friday, January 23, 12:PM, r*** wrote: This company still has not refunded my money. I shipped the chairs back and it shows they received them on 12/3/14. I have e-mailed them several times about my refund but it never seems to happen. Can you reopen this complaint? On Sunday, November 9, 6:AM, "[email protected]" wrote: You have a new message from the Revdex.com of New Jersey in regards to your complaint #Please click on the link below to access the online dispute resolution web site and read this message. From: r*** [mailto:r***@frontiernet.net] Sent: Friday, January 23, 7:PMTo: [email protected]: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint #10300193. I received my refund! You can cancel my request to reopen this case. Thank you! On Friday, January 23, 12:PM, r*** wrote: This company still has not refunded my money. I shipped the chairs back and it shows they received them on 12/3/14. I have e-mailed them several times about my refund but it never seems to happen. Can you reopen this complaint? On Sunday, November 9, 6:AM, "[email protected]" wrote: You have a new message from the Revdex.com of New Jersey in regards to your complaint #Please click on the link below to access the online dispute resolution web site and read this message

The customer ordered through ***.com supplied by us***.com has a specific policy which states customers need to contact them for return labels, unless they opt out of this service when they place the order which has nothing to do with Unbeatablesale.comIn regards to this matter, the customer
paid to return the item for a refund, not a replacementWe do not know if they inquired with *** about the label which would be the proper procedure.The customer has been refunded per Unbeatablesale.com return policy as of todayThank you

Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ

The customer is not owed any moneyOn 1/17/the customer placed an order for item H R 1536600-Home Tax - Premium - Federal plus State, note this is for the not We shipped the item the customer orderedOn 4/3/15, the customer contacted us about their ordering error, well
out of our day return/exchange policyThe customer did receive the correct item and we allowed to return the product outside of our return policyHe was refunded less a 25% restocking fee for returning an item over daysPlease read our return policyWe apologize that the customer was not happy with the item they ordered nor did they familiarize themselves with our return policy, but it is on *** for all customers to reviewThank you for allowing us to provide the facts on this matterWe appreciate your business

Hello,Thank you for contacting us.The customer rec'd a replacement immediately and has also since returned the item.The return was received 12/22, refunds take 3-business days.The matter was resolved

This lost package claim was denied by *** twice, in our initial contact and in our claim rebuttal*** claim was denied as they confirmed the item was delivered on Wed 6/08/12:pm. We have, as a courtesy, asked the manufacturer to also file a claim about this to see if perhaps
they can receive a different outcome although at this item we have proof of delivery with *** and no refund will be issued.The information the customer states they received from *** is false.Thank you

Complaint: ***
I am rejecting this response because: Poorly operated company! Terrible customer service $the cost to lose customers.
Regards,
*** ***

Hello,This order has been refunded per your request.Thank you

If the customer wants to return the item, they have our return instructions, we will not be issuing a label or a full refund as again there is nothing wrong with the order other the they do not like our shipper.They were also offered a 75% discount to keep the item, if they have an issue with the price.We have been in business over ten years and we have never had any issues like this beforeWe do not need to list who we get our items from, that is private information, our listings are not deceiving and if this customer had ordered from another website most likely they would also get this item from the same place.Ironically, this is not the customers first order with us and that order was shipped from a separate supplier and we have not heard any complaints about thatIt seems that the customer specifically has some disdain for *** *** which has absolutely nothing to do with Unbeatablesale.com, as we shipped exactly the item the customer ordered.Again, they are more than welcome to return the itemWe will no longer be responding to this caseThank you