Bay Area Air Conditioning, Inc.

We received an email from the customer on 8/requesting to cancel the orderWe responded with the below text:Regarding:ORDER #: ***REFERENCE #: *** *** *** ,Thank you for ordering from UnbeatableSale Inc.We received your request to cancel your order for the
*** *** *** *** *** *** *** *** *** *** We have forwarded your request to our cancellation departmentYou will receive an additional email confirming that the cancellation process has been completed. If this order has already been shipped or is in the process of shipping, we will be unable to cancel the order.If we are unable to cancel your order and the item is eligible for return, please contact us for a RA.PLEASE NOTE: This email is not a confirmation of cancellation. Thank you.The order shipped the following business day, it was not cancelled nor was it confirmed cancelled with the customerAs well, we have a posted no cancellation policy on our site and any attempt at cancellation is done as a courtesy and is never guaranteedOur records indicate the customer stated they refused the the item, if this is factual they will be refunded according to policy, which includes restocking fess plus return freightIf that is not the case the customer can properly return to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ

If the customer has filed a dispute with their bank we can not assist them, per the Revdex.com guidelinesAlso, *** is well aware of their listing errors and that it is no fault of third parties when items are incorrectly linked but when added to cart are correctThe customer again received the correct item that Unbeatablesales sellsThey were advised of what they were receiving, they were able to see what they ordered before even placing an order, they have a confirmation of what they ordered and they have been provided with two options. We will be closing this case through the Revdex.comThank you

Complaint: ***
I am rejecting this response because: Attached, in Adobe pdf format is a copy of the current advertising of UnbeatableSales.com pertaining to the item in question Please observe, as a "reasonable man" would observe, that BOTH THE IMAGE SHOWN A PROSPECTIVE BUYER AND THE DESCRIPTION OF THE ITEM is of a scan tool, and not just a cable In business days, I will be filing a friend of the court brief with the State of *** and the Federal Trade Commission for Bait & Switch as well as Fraudulent Advertising violations under state and Federal codes. A WHERE IS THE LENGTH OF THE CABLE DISCUSSED, A VERY IMPORTANT ELEMENT FOR A PROSPECTIVE BUYER?? B WHAT ARE THE TYPE OF TERMINAL ENDS FOR THIS CABLE ONLY PRODUCT? Scan Tool show,, scan tool described, no image of only a cable, no cable shown in fact, and no description of a cable contained in the expansive text describing A SCAN TOOL Be advised Next level coming
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
UnbeatableSale has not provided any contact information for the manufacturer of the product The information listed on their website is as follows: Manufacturer:SunhillPart Number: ***MSRP:$127.58Sale Price:$121.50FeaturesWeist gazebo.Easy assembly with no hardware.Connecting with spring buckles.Sturdy, powder coated steel frame & weather resistant gram polyester tan canopy with double roof design promotes air flow while the mosquito netting attaches to keep bugs out. with emphasis placed on "sturdy, powder coated steel frame & weather resistant gram polyester tan canopy." This description of the product was obtained from unbeateablesale.com While I appreciate the prompt response from them, it is exactly the same as the initial response, only this time they added that I should contact the manufacturer They did not provide any contact information for the manufacturer. Regards,
*** ***

Complaint: ***
I am rejecting this response because: the product shipped was incorrectI want to return this product, and receive a full refundI also do not want to have to pay for returning this wrong product
Regards,
*** ***

Hello,Thank you for contacting the Revdex.comUnfortunately, in this case you have filed a claim with *** and we cannot address this matter any differently.However, I will include our response and you may contact *** for further information on this matter."This customer received what was ordered
according to how we list the item*** matched us with another selling a different quantity of the itemIn good faith, we refunded the customer for the cost of the item and allowed the customer to keep it."Thank you

Complaint: ***
I am rejecting this response because:
If that's your policy, then your representative should have never informed me that a FULL REPLACEMENT HUTCH would be sent and to donate or expose of the current hutchI don't see how that's my problem, I was promised a full replacement and instead you guys send me ONE mirror to replace myselfNot only does the hutch have TWO mirrors, but how am I suppose to install the pieces? My shipping was free to receive the product so I'm not paying to ship YOUR damaged equipment backIf emails are needed than I will gladly add them to the complaintI am requesting a refund because you guys are unreliable and apparently all of your employees aren't on the same page as the company
Regards,
*** ***

ORDER #: ***REFERENCE #: ***ITEM #: ***Dear ***Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and
inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***
PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

This item was shipped freight via PRO number ***, appointment delivery by *** carriersThank you.Freight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weightMost items ordered from unbeatablesale.com are shipped via UPS
Please allow 3-Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States

Complaint: ***
I am rejecting this response because: full refund and prepaid shipping label Your company policies were made null and void the day you falsely led me to purchase an item you knowingly didnt have in stock but were to lazy to prevent someone from purchasing this item Again...full refund and prepaid shipping label only way to resolve this
Regards,
*** ***

The customer has been properly refundedThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I will accept the fan but is has taken them too long I was told as soon as I sent the weong fan back the new one would be shipped. Now I have to call the electrican a 3rd time to come out. Very POOR CUSTOMER SERVICE. it should not take a month to get a fan or even a replacement when they sent the wrong one

I
am rejecting this response because: they approved a 10% discount, however, they are lying Here are the contents of an email I received on February I placed the order on February 7, beyond the "3-days shipped" bologna Thank you for ordering from UnbeatableSale Inc.!Regarding Order Number: ***(Ref.***)Tracking information is listed below.Your Tracking number is: ***For your convenience, you can track your order by clicking the links below:*** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** * ***
***================================================If you have any questions, please contact us at:-657- 8436Or you can reply to this email if you have any further questions.Our Customer Service Department is open M-T 9am to 5pm EST and Friday 9am to 3pm EST
As of February 25, 2015, the item is possibly weeks away, if it even arrives The "customer service representatives" were rude and disrespectful I hope this report alerts other customers, and enlightens the suits and ties

We never received the return, the RA was sent multiple timesAs a courtesy, I have refund the one defective item, and the customer may place another order if they still need itThanks

Than you for your inquiry and I apologize for any inconvenience.Firstly, we have a no cancels policyAn effort to cancel was made an exception for the customer.Cancellation PolicyWe do not cancel orders pre-ship at this timeOur goal is to ship orders as soon as possible so we have set up
our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule delivery.Secondly, shipping rates are available to be viewed before purchase by adding your zip code and hitting applyAs well, the shipping charge is listed as ESTIMATE.Continental US Street ETA- business days per Item $0.00per Weight (lbs) $0.97per Shipmen t$5.23Alaska and Hawaii Street The customer would have been charged more technically as the item weighs lbs.ETA- business daysper Item $0.00per Weight (lbs) $5.50per Shipment $18.74I can offer $off the shipping or the customer ray return the item but we do not issue return labelsPlease advise

The customer was not sent the wrong color, the customer stated it was too dark and wanted to returnWe do not take returns on but we made an exception for this customerAs well, the below email was sent to the customer on 2/21, to date we have not received a return.ORDER #:
***REFERENCE #: ***ITEM #: ***Dear ***Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know…If of course you would still like to proceed with the return, your ***Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:*** *** ***
*** *** ***
*** *** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

Customer ordered (1) *** *** *** Cotton Swabs - Count, this is what was received, no seller errorIt appears the customer made an assumption based off the cost but they were shipped the correct itemThey have already been given the return instructions needed for them to get
a refund, which is what they are requesting. Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *** ** ***

We have sent payment to the customer to close out this caseThank you

Was this item opened/used?

Hello,Thank you for your inquiryUnbeatablesale offers curbside delivery only, we do not offer white glove delivery nor was this service paid forIf the customer does not accept delivery, they will be subject to a 25% restocking fee for refusal plus the cost of return freightThis information is
located in our return policy on ***, I will post below for your referenceThe customer will need to set up a delivery appointment with the carrier and arrange for her own means to get the item inside.Thank you.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued