Bay Area Air Conditioning, Inc.

Buyers claim is falseThey were sent return instructions on 8/the same day they contacted usWe filed a damage claim to avoid the customer having to pay the return but if they do not want to wait they can use the RMA they received alreadyThank you. ORDER #:
***REFERENCE #: ***ITEM #: ***Dear ***,Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected.We make every effort to please our customer and always strive to provide outstanding customer service!We would therefore like to offer you an option of not having to have to return it.Please advise if keeping the product at a discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process.Please let me know…If of course you would still like to proceed with the return, your RMA # is: ***Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.*** *** *** *** *
*** ** ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service***

Complaint: ***
I am rejecting this response because: The shipping was not disclosed on the order formI enclosed a picture before I was asked to put my credit card information inThis was before the order was placedNo where was the shipping disclosed until I put my card number in and hit the submit buttonI enclosed a copy of my phone recordsNotice I called on the 29th of July at 12:pm right after that order was placedYou can see From the other enclosed pic that I spoke to a person which was Dave for minutes about this issue on the 29th at noon and when I didn't receive a call that afternoon, you can see that I placed several more calls with no success I also enclosed an email confirmation that I got saying that it was cancelled and that was days laterI also enclosed a pic of one of the emails I sent back after words saying that this was suppose to be cancelledI would never pay $60-to ship an order of shower curtains.,I researched this company and there are several people who have had similar problems of them shipping items after it's been placed and saying that they won't cancel it so you have to send it back and they scam you out of the shipping costsThis is ridiculous I also was told I would recieve a label to ship this back since they decided to ship it anyway and get a call from them about this issue and never got a call eitherThe package was shipped not until close to midnight on August 1stThey had plenty of time to stop this order but didn'tThat's 1/days after I called and said there was an issue where no shipping was disclosed until the order was placed that they shipped the packageThey also told me if I didn't except the package they would acess more charges on meTerrible business practicesI will never do business with them again and I will be posting this all over the Internet for everyone to see and hear how they operate.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you...
Regards,
*** ***

This is untrue, the customer received TWO filters with the expectation of receiving four, these are not sold as a two pack, only individually at this cotsThis error was already advised to the customerThey need to return both filters for a refund if that's what they are seeking

The customer receive two items b/c they placed two orders, order *** was returned and refunded for the item cost onlyCustomer is responsible for freight, no seller errorThis order was not returned or refunded and is not eligible for a refundThis matter was previously
resolved

The customer was sent a return label on 19-Oct-2015, they need to use the free UPS return label to return the item

HelloThe customer no longer has the original packaging which is required for all returnsThe customer has sent back the item for evaluation at our warehouseThe item will be inspected & we will see if a refund can be issued once the inspection is completeWe advised the customer

Complaint: ***
I am rejecting this response because: thay are commeting advertisment and breach of warrenty
Regards,
*** ***

Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not
write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you

If the customer has filed a credit card dispute with *** we can not assist through the Revdex.com.However, the customers option with us is that we can send them the mirror; however, the dresser was delivered via freight and was signed for free and clear of damageTherefore we will not be able to
replace or refund the item as a claim cannot be filedCustomer has been informed of this information previous to this claim.Thank you

Complaint: ***
I am rejecting this response because: This company clearly had this item listed on the *** Website Market Place as being greenThe picture was green and the description clearly said greenThis item was listed on *** by "UnbeatableSales" who would have control over the content of the pageThere was nothing on the page to indicate these would ever come in a different color than greenI ordered this because I wanted greenUnbeatableSales sent me blue onesI did not want their discount because I did not want blue litter boxesThis is the total mistake of UnbeatableSales and I should not have to pay shipping charges for anything that was clearly their mistakeI want all of my money back, all $If they do not return all of my money I will see that this is posted to many other complaint web sites on the internetIt would be to their advantage to just admit their mistake and return all of my money.
Regards,
***

Complaint: ***
I am rejecting this response because: *** was suppose to cancel the second order soon after it was placedAs discussed with numerous personnel at unbeatable, I feel I should have been sent a freight label which would have not cost me anything too return the itemI tried to resolve the problem from the get go, and was penalized for trying to do the right thingI guess the almighty dollar wins out!
Regards,
*** ***

Good afternoon,I was able to contact the manufacturer on the customers behalf regarding the mismatched feet and missing hardwareThey have agreed to sending these partsTracking will be available next week,I will also issue a $refund as a courtesy.This is the most we can offer.Thank you

Again, per Revdex.com guidelines we are unable to assist any customer who has filed a charge back dispute with their credit card companyThe customer filed a charge back with *** on 9/9/We are unable to assistThank you

I am rejecting this response because: you only refunded me $No where in your email to me or in your refund policy does it specifically state what dollar amounts will be charged in addition to the 25% restocking feeMy item was $and I paid to have you ship it to me at $bringing my total order to $25% of $is $which = $At the very least it cost you $to ship it backAgain since you have not specified anywhere at anytime what specifically those charges are, you can't just arbitrarily charge random fees as that is unfair and deceptive practiceI understand the restocking fee as it states that fee is 25%The rest is frivolous and done deliberately to protect your company instead of helping the consumer who at the last minute realizes that they ordered the wrong item or figured out that maybe the dimensions somehow weren't rightAnd because of this who in their right mind would ever want to purchase from a company like that? No one! You as a business have done yourself an injusticeThat said the credit of $is not acceptable! Seriously, I get about a third back of what I paid because I couldn't cancel the order after I purchased it even though it took you almost two weeks to ship within the same stateThat's so not rightA full refund totaling $would be acceptable at this point

The customer was refunded their shipping, as a courtesy, on 5-Jan-

The customer did not receive out of date softwareThey ordered version and that is what was shipped, the price they paid is for that merchandiseRegardless, if they feel the price was too high or too low, that is our cost for this itemWe are sorry if the customer is not happy with the item they ordered but we fulfilled the order as it came to us and refunded per our policyThis matter was already addressed through a customer review and now this claimThis matter is resolved.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued

I have attached the order confirmation set to us from ***, including the item that was sent to us to fulfillItem is the *** *** ***- Golf Bag *** Rain Protection as you can see.This has been refunded though, so we have already addressed this matter

Complaint: ***
I am rejecting this response because: I still have never recieved a label my email is *** send me a return label I would like to return your product
Regards,
*** ***

Your service is incredible! Thank you so much
I called your number, got ahold of your after hours on-call emergency service, explained what I was dealing with and within hour heard back form MarcHe finished up a job in Hudson, called me that he was about minutes away, showed up and fixed my A/C...all within about hours of my original call
I have never received service like that in the past from anyone else who has ever worked on my A/C in years
I recently switched over to you about 1+ years ago and will never switch away after this great service
Keep it up!
Special "Thank you" to Marc
My wife and I were not looking forward to dealing with a hot house and your company made sure we didn't have to deal with it for long
Thank you,
***