Bay Area Air Conditioning, Inc.

I don't know if the customer has their order confused with something else since this representation of their order with us does not make much senseWe do not have a Judy or a Joanne and the shipping on their order is 13.09, which HAS been refunded.In regards to this order, our shipping policy is
3-business days and we received no explanation of the delay from our shipping warehouse as to why this order was not fulfilled within that time frameWe apologized to the customer for not have concrete information as to why this happened in both the call 7/and 7/On 22-Jul-2015, the customer spoke to Darlene for statusThe order shipped via *** tracking *** on 27-Jul-On 30-Jul-2015, the customer called back and spoke to Jenna, during that call the customer became irate and cursed at our rep, they demanded a manager and the call was sent to Toniann's voicemail, since she was not availableShe did not leave a VMThe customer called back thirty minutes later and spoke to Martin in sales, who transferred the customer back to customer service since the order shipped sales could not assist the customerThe customer then spoke to John, who gave the call to Toniann, one of our customer service managers who spoke to the customer and provided their shipping refund for the unexpected delay.The item is schedule for delivery, 8/4/2015.Thank you for the opportunity to represent the facts of this issue

We apologize for any inconvenienceThe *** *** Basic Tanker Truck plus is no longer available from the manufacturer and the customer has already been refunded

This item as described by the manufacturer Coaster America states, "Using inspiration from the most popular and best-selling wheat back style bar stools, this updated casual stool features convenient swivel seating and padded leather-like vinyl cushions for lasting supportSlightly flared legs in a warm oak wood finish will create an inviting presence in any home, while the featured footrest offers additional comfort and support." We have never received any complaints about this product and it is not a decorative piece it is for daily useIf the customer is not able to use them for their intended use then the item is not to their satisfaction and is considered buyers remorseWe will provide parts for the chair that was broken by the customer, but we will not take this item backIt is in our policy that we do not take returns on furniturePlease provide photos and a description of parts needed.Our return policy is clearly listed on Sears website where this order was placed, it is the customers responsibility to familiarize themselves with policies before placing an order.Our position will not change on this matter, if the customer does not send us photos and the description of the parts we will not be able to send them.Thank you

Complaint: ***
I am rejecting this response because:
How many times do we have to go through this Unbeatable sale is a pathetic joke of a company who thrives on deception and the Bibb is nothing more than a prime example of a government organization that has a big head and no ability to fix a situation just make it worse Honestly you all can go *** yourselves!
Regards,
*** ***

This order come in is for table only with item code VIT-DOK-TNo chair or bench includedWe advised the cutsomer we would send them the bench at no charge as a courtesyTherefore if this bench is sent the item will be fulfilled with no errorThe customer advised they purchased elsewhere and they
want to return the itemWe are offering the bench and this return is considered buyers remorseWe do not accept returns on furniture we are making an exception to the customerThey are responsible for the return shipping, they were advised this by a supervisor and we also advised *** corporate officeOur position will not changeThank you, return instructions are below.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept

Our records indicate the customer was refunded 23-Apr-to ***They will need to contact *** if they are not seeing their refundWe have NO access to customer billing information through ***Our system shows all monies were refundedThank you

Complaint: ***
I am rejecting this response because: The item was purchased in May, delivered in June The item was damaged in shipping beyond useI have an email trail detailing my efforts to arrange for return and refund as well as photos with dates that show the damage I am not to blame for the length of time this has gone onI can forward photos or emails as required
Regards,
*** ***

We do not accept returns on furniture for buyers remorseThank you. Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for
an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind

Thank you.Once again, the information the customer states they received from *** is falseWe have spoken to *** many times and this information is not true, not accurate and 100% fallacy

We are sorry that your order did not arrive as expected.Your RMA for returning your item is: ***(please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please
include the packing slip that you received with the order.Please note: All returns must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:

Complaint: ***
I am rejecting this response because: Because this was not my mistake in orderingI ordered green litter boxes and they sent me blue litter boxesThe page I ordered from clearly said the litter boxes were to be green and the picture on the page was green
Regards,
***

Complaint: ***
I am rejecting this response because:The company did not show you the complete advertisement for the productUnbeatablesale.com or *** altered the original description of the item to what it currently states nowThe original ad stated *** luggage set pcI ordered what the image depictedThis is clearly advertisingAlso when I view the return policy, it states that unbeatable does not have a custom return policy so the *** policy will applyNowhere does it state that they do not send prepaid labels for items they falsely advertise or that their return policy is item must be return using freight shipping with insurance
Regards,
*** ***

The replacement comforter was already shipped via *** on 7/15, tracking ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,We apologize for your frustrationWe will issue a refund according to our return policy once we receive the customers return.Thank you for your inquiry

The customer filed an *** claim to seek reimbursementThe *** claim was concluded in our favor, and we are not responsible for the claimWe will not be issuing a refundThe customer may contact *** for more information

Complaint: ***
I am rejecting this response because: The first attached picture is what ordered. The second is what I received, merely the middle piece not the shelf on either side. The box also had different dimensions than whathe I ordered. They are liars. Look at all their reviews. They do the same thing to everyone they ship the wrong item too. Offer them to keep it at 20% off or pay to send it back. If I got what I ordered, I certainly would have kept it
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did call on the actual delivery date April 7. It does not state in the Marketplace website the need to inspect an item as it is delivered. Plus, *** called on my behalf And, Even if I only called the *** delivery company that day, it would then be their duty to notify the item's originating company. Their failure to accept responsibility for the safe delivery of the purchase is ridiculous, unfair, and fraudulent. this is B.Sand I don't mean "business savvy". If nothing else, they should hold the delivery carrier responsible I called immediately to say that the product was damaged. They have to have some kind of insurance that they could tap into to relieve this customer of an expensive piece of trash. therefore, I should be reimbursed either the cost of the original item or the shipping, but preferably both.And if this is how unbeatablesale handles any problems, then they could just be sending out garbage right and left without any accountability. WE DID NOT DAMAGE THIS ITEM, WE WANTED TO USE IT IN OUR HOME. WE CANNOT JUST DONATE MONEY TO UNBEATABLESALES AND THEIR UNRELIABLE DISTRIBUTING CONTACTS
Thank you to the Revdex.com for your consumer advocacyYour help is appreciated
Regards,
*** ***

This is Unbeatablesale.com, we are not a manufacturer we are a retail companyThis order was not placed through us

Hello,We have 24/hour customer service, via email and through the phone at ***All emails are answered with hoursThis order came to us for the item, Orian Rugs Kids Court Blue Area Rug x ft., this is *** related error since they listed the
product incorrectlyThe customer received the correct item that we sell and we have confirmation of thatWe have had five emails between the customer and we currently waiting for them to reply as to if they want a discount or a return label.Thank you for allowing me to provide the facts