Bay Area Air Conditioning, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you! I am so sorry for the issue. I thought I had ordered XL. What do I need to do with the pants? I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Price Match PolicyHere will find the most incredible deals on the latest furniture, electronics, gifts, health, and baby items. We guarantee you won't find any of our unique deals anywhere for less. If you do, we'll match that price guaranteed before the order is placed.What type of product...

qualifies for our Price Guarantee? The product must be an exact match to the one carried on Unbeatablesale.com, be in-stock and available for purchase at the other website. Does not apply to items on other sites where item is listed as Sale or Clearance. Cannot be combined with a coupon or other discount. The competitor cannot be an auction site

Complaint: [redacted]
I am rejecting this response because: Can you please explain to me why the order states (2 items) in the listing for each toilet and we ordered TWO toilets which = 4 items. ? We received 1 bowl per order for a total 2 items not four.
Regards,
[redacted]

The customer signed for the delivery in full, therefore, we have filed a lost tracer investigation with the freight company in regards to the customer complaint of missing the 2 additional chairs.The customer was advised.Thank you.

Sorry you feel that way. This order is very old and we did not need to offer anything for this customer. We do have policies in place for a reason.However, since the customer finds us helping them as insulting, we will consider this matter closed and will not be responding any longer since we have followed through with the discount and sending parts.Tracking for parts [redacted] tracking# [redacted]. Your credit was processed 3/23.Thank you.

This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.com. They may refer to their dispute. The return instructions are below which [redacted] sent the customer on 19-May-2015. Again, we are not at liberty to assist any customer who files claims...

with their bank through the Revdex.com. Thank you.ORDER #:   [redacted]REFERENCE #:    [redacted]ITEM #:   [redacted]Dear [redacted],Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected. Unbeatablesale.com has a money back guaranty on products returned within 30 days. We do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured. We also do not allow customers to return items in person. Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service[redacted]

Hello,The customer was refunded all monies paid to us, the amount of the refund was $149.75. We confirmed with [redacted] and [redacted] that this refund was processed.Thank you.

We do not refund original shipping or issue labels for buyers remorse. The customer has been provided our return instructions and our return policy, perhaps they are "avoiding" reading those as we have not received this return yet. There is no seller error here, the customer received exactly what they ordered and is trying to place responsibility on the seller for admittedly making an assumption off the price. Again, we will not be addressing this any longer. If the item is returned please send the return tacking so we my follow up withe appropriate refund. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it should be made known to others viewing this company on your site that although they eventually agreed to return the item, it cost me $85 just to ship the item back to them. So at this point I have paid $100 in shipping for an item I returned that was $285. So basically purchasing the item from this company has cost me $100. I have also waited 4 days with no refund processed yet and the return has been confirmed delivered.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I cannot return a product that I never received. 
Regards,
[redacted]

The customer has been refunded per our company return policy. No additional refund is due to the customer. Return Policy Our return policy is one of the most highly rated today.
Unbeatablesale.com has a money back guaranty on products returned within 30
days. In order to receive proper...

credit on your return, please contact us for an
RA. Once you receive an RA all items must be returned within 30 days of
receiving your order. We do not accept returns after 30 days. If the package is
refused or returned without our issuing of an RA or without the RA # on it, a
restocking fee will be applied. We will be unable to refund your cost of the
original shipping if you decide that you do not want the order after it has
already been submitted. Please note: We do not issue prepaid return
labels. All returns must be in their original carton with all packing material
intact. All returns must be sent freight prepaid by the customer and insured.
Orders refused at delivery will be assessed all of the applicable fees listed
above including the return fee, our shipping costs and a 25% restocking fee

Complaint: [redacted]
I am rejecting this response because: Attached is my August statement and there is no credit for $185.00.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I still want my $37.09 for UPS shipping and will not give up. I don't give a hoot whether the monies were paid to you or not.  I dug in my pocket to pay for return shipping on an item I did not order, so I believe it to be in good faith for you to do the same.  Again, IT WAS YOUR MISTAKE!  I ordered a full bedding and was shipped a twin size, but billed for the full.  Was told in e-mail and on phone by [redacted], who wasn't very nice about it, that return shipping labels are not issued by your company.  How in the heck did you expect to get the wrong shipped item back to you if I did not use my own hard earned money to pay for return shipping???  THIS WHOLE THING IS YOUR MISTAKE!!!!!If you are a family owned company, buyer beware of this family.  And from reading [redacted] and [redacted], this is not your first rodeo.  You seem to pull these crooked business practices with everyone who orders from you.  I've read where several times wrong items were shipped, broken items were shipped, half orders were shipped, etc. and these people are still waiting for a promised return shipping label (only 1 customer reported this), shipped back items to be credited to customers credit cards, and on and on.This company intentionally avoids the customer after the credit card is charged.  And I can't believe Revdex.com you give this company an A- rating on your website.  I hope you change this to an F minus times infinity.
Regards,
[redacted]

Please see customers ORDER CONFIRMATION attached, please also see a screenshot of what this item on [redacted] looks like when you add it to cart PRIOR to purchasing. You will see proof in both instances that the customer placed an order for the TABLE only. They also spoke to our customer service team...

multiple times but specifically on 22-May-2015 when they spoke to our company we advised the customer prior to them accepting delivery that this was curbside delivery and a table only, the customer told our team she would be accepting the item. If the customer did not want the table ordered it should have been refused. We do sell the chairs separately if the customer wishes to purchase them, we are NOT sending them free of charge as they were not ordered with the table. We also made an exception to our return policy(below) which clearly states we do to accept returns on furniture but we gave the customer return instructions. At this time, the customer has two options 1) keep item or 2) return item at their expense for a refund. Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.

This customer already spoke to a manager about this issue, however; as we previously advised we do not issue labels. All returns must be sent back by the customer to the seller the item was purchased from. Please see our policy below.Return PolicyOur return policy is one of the most highly rated...

today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

The customer called on 12-Apr-2016 stating the item was damaged and they did not want a replacement. Customer confirmed the item was signed for with the carrier free and clear, no damaged notated. Paperwork was submitted and a claim was filed with the carrier on 16-Apr-2016. This claim is...

still ongoing, a refund will not be provided until this claim is closed. We cannot guarantee a refund will be given since the customer did not notate any damage at the time of delivery, Delivery and Damaged Shipments 1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material. Call our customer service department immediately at [redacted].

the technician arrived promptly on time in the window of time given. He was fast, efficient and very professional and courteous

The refund was done 9/17/2015, generally it takes 3-5 business days to get refunded. Our BN portal shows this was refunded the customer can speak to them directly at this point.Thank you.

We do not issue labels as stated below. Policies: http://www.unbeatablesale.com/shippinfo.htmlThank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701 Tell us why here...

The customer ordered this item directly on our site, the description at the time of sale stated, "Accented chrome trim on edges throughout the collection". The customer received what was ordered, as a courtesy, we offered a 10% discount since we do not accept returns on furniture. The...

customer accepted this offer and the issue was resolved.