Bay Area Air Conditioning, Inc.

This order was refunded 5-Jan-2017. Thanks,

Complaint: [redacted]
I am rejecting this response because:
As previously stated this business falsely advertised a product stating unbeatable deal best pricing.   This business did not disclose that this would be shipped from [redacted] or any other outside supplier.   Under the consumer advertising act.  Endorsements are an important tool for advertisers and they can be persuasive to consumers.  But the law says they also have to be truthful and not misleading.    The Endorsement Guides also state that if there is a connection between the endorser and the marketer of a product that would affect how people evaluate the endorsement, it should bedisclosed.  The Guides are not regulations, and so there are no civil penalties associated with them. But if advertisers don’t follow the guides, the FTC may decide to investigate whether the practices are unfair or deceptive under the FTC Act.This company did not disclose that this product would be shipped from [redacted] company or outside supplier therefore they mislead my purchase as if they would have stated this I would not have purchased this product therefore no need for return.  Being that this company falsely represented this product they should subject to paying for return shipment as well as paying for full refund or penalty given by the Federal Trade Commission.We stand by our decision and would like a prepaid label as well as full refund.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I have decided to keep the antenna and attempt to resell it via [redacted] or something because the shipping and insurance costs are too high to send the item back and the business refuses to pay for that.

Complaint: [redacted]
I am rejecting this response because:
They are not being truthful and I do not feel that I should be held responsible for their mistake. It cost more to return the items than the items cost. I want my money back and I want them to pay for the  shipping. I do not have $200 return the package.
Regards,
[redacted]

The customer was refunded for the entire amount of the transaction. The shipping the customer paid to return the item is not refundable, a return label was issued to cover that expense.

Complaint: [redacted]
I am rejecting this response because:
The business is fraudulently describing the item that I purchased.  Consumers rely on the description of an item to decide whether to purchase it.  We have no knowledge of the meaning of stock/item numbers.  Yes, the title of the item said buffet but it described the hutch as well; I have no way of knowing that the hutch is not included in the order when it is included in the description.  Note that there was no notation of "buffet only" in the title.It is interesting to me that on their website, in the About Us section, it says:  "A well-organized website with honest descriptions and realistic estimates of delivery time and shipping costs."  Clearly, this description is not honest and their claim that they just take the description that the manufacturer gives them is weak.Regarding returning the item:  On April 21 I received an email from Unbeatablesale telling me that I could not return the furniture; their change of heart offer allowing me to return the buffet in the original packaging was first made on May 13, 3 weeks after delivery.  By that time, the original packaging had been destroyed.  Nice gesture, perhaps, but a little self-serving, I believe.This is not a company that consumers should do business with.  I only wish that I had read the blogs about them before I placed my order.  I would not have ordered from them.
Regards,
[redacted]

The customer was refunded in full for the [redacted] UPC error. Thank you.

The customer can contact [redacted] if they do not wish to pay to return. We are making an exception in allowing this return at all, and [redacted] is aware of this. Thank you

Complaint: [redacted]
I am rejecting this response because:i was sent a completely destroyed item and the shipping service should be refunded as well. It is not my fault and the company is keeping the money for no reason. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Failure to quote shipping price and therefore charging unauthorized amount on my credit card was basis of complaint. The business has made no effort to resolve this. Their response implies that they wish to keep this unauthorized amount and expect me to pay more to return the item. I would like refund of initial shipping charges and prepaid return shipping. 
Regards,
[redacted]

We sincerely apologize for the inconvenience. We have issued the customers refund of their original shipping as a courtesy today. Thank you.

The customer has been refunded TODAY, they should wait a few days for their credit card company to process the refund as it doesn't happen instantaneously.In regards to us "lying", I am unsure what the customer is talking about.They improperly returned the item and refused their order, they were refunded per our return policy.

The package was signed for at the time of delivery. We have given options to purchase replacement parts and have given a resolution to fix the problem. These are the options that are available. We do not accept returns on furniture items which is listed in our return policy as well as making sure to inspect items before signing for the package.

This customer is not eligible to return this item as we have a return policy that we do not accept returns on open electronic items. The customer opened and used this item. Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products...

returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued. Please Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.

Complaint: [redacted]
I am rejecting this response because: SIGNING for the package and indicating that the packaging is in good condition is of no relevance here. The facts are that this is a manufacturer's defect, as the packaging was not damaged in any way AND the unpackaging of the item requires multiple people and a long period of time. I had arranged for this to occur upon delivery, but the MERCHANT'S FAILURE to order the proper delivery truck (one containing a lift gate) required me to have to reschedule my professional installers. I have spoken to the manufacturer and have been told that the merchant needs to contact them directly to arrange for a resolution as this table has a one-year warranty and the merchant should NOT be attempting to sell me replacement parts under any circumstances.
Regards,
 [redacted]

I am rejecting this response because:I  did not open box I seen that the package was not what I could used so I called  to get refund I paid to return it  postmaster inspected package  seal it up for and labeled the package  she said there was not anything wrong with it all  Im asking to credit my credit card thats all. I will not buy anything from this again.

CUSTOMER WAS REFUNDED IN FULL ON 4-Dec-2015.THANK YOU.

Complaint: [redacted]
I am rejecting this response because:Same reason as before, the return policy they have on [redacted] is different then what they are stating in this debate
Regards,
[redacted]

The customer received what they ordered, here are those two options again:1)If the customer would like to purchase the base, it is Item #: [redacted], and is listed as the"[redacted] Round Dining Room Table Base - White-Table only" If they call sales I will authorize a 20% discount off the item.2)Another option for this customer is to return the item, we do not accept returns on furniture, however; as a one time courtesy I will allow it. They can return to [redacted]Thank you.

The customer has been refunded, as a courtesy. Thank you.