Bay Area Air Conditioning, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

UPS tracking for the replacement is [redacted] . Thank you.

Complaint: [redacted]
I am rejecting this response because:
The product is not capable of intended use.  Constant reiteration of the companies "no furniture return policy" does not resolve my problem and I don't need or want replacement parts.The problem is an inferior product was supplied which is not capable of its intended use, therefor I want a full refund.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have processed a refund through the [redacted] website. I am to receive full credit of $80.64 within 1-2 days. I appreciate your help on this. I would not have been able to get my refund if not for your help. I hope that my information does go to your site for others. Consumers should know about this company's unprofessional ways. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: I paid $21.51 in shipping to have a defective item that was also missing items.  I am out of $21.51 for shipping a defective item that I do no even have anymore.  This is unacceptable.  I want that $21.51 and then this complaint can be resolved.  I should not have to be ripped off on $21.51 is shipping cost on a defective item that Unbeatablesales.com sold me.  That is not a fair resolution.  This complaint will remain ongoing and open until there is a fair solution. Resolution being a refund of $21.51.  It already took 4 weeks for me to get my first refund on the defective item.  Ripping the customer off on $21.51 is not a resolution.See attachment) Regards,[redacted]

The customer was refunded on 19-Jan-2016 less a 25% restocking fee for returning the item PAST 30 DAYS, which was advised to [redacted] when I made the exception to even allow this return. This information is listed in our return policy. Thank you.

I am rejecting this response because:  The antenna has been assembled to test it.  As it did not meet expectations, I disassembled it and returned it to the box with the original packaging, so it is not intact because it has been opened.  I need to know if this will be a problem and if I am going to be charged a restocking fee.  If that is the case, then I will continue to pursue this complaint.  However, I am willing to pay for the return shipping and insurance if I am refunded the entire amount of the purchase which was $69.95.

According to the tracking, the item was delivered 9/23, according to our documentation and the call records the customer contacted us on 9/28/2015, which is five days later. The customer was advised during that call, that a replacement would be sent. A follow up email was sent 9/29, "We apologize that the item was damaged upon arrival. The warehouse will process a new order for delivery Wed. 9/30. We will forward tracking information once it becomes available. Thank you." The customer called back 29-Sep-2015 and spoke to [redacted], who is a team lead, and not a supervisor. During that call, [redacted] noted "advised customer that our policy states that we cannot refund the shipping charges, she is saying it is the law to refund shipping on damaged items. Told her I would request the shipping charges refund but I cannot guarantee that it will happen she said she wont rest unless it gets refunded." This message was sent to management as [redacted] advised the customer, a refund was not issued at that time. We were waiting on the courtesy credit from our vendor. The customer called again on 5-Oct-2015, and again 15-Oct-2015 during those calls it was again documented that a refund would be issued but a full refund was not guaranteed as stated in our policies.Return Policy Our return policy is one of the most highly rated today.
Unbeatablesale.com has a money back guaranty on products returned within 30
days. In order to receive proper credit on your return, please contact us for an
RA. Once you receive an RA all items must be returned within 30 days of
receiving your order. We do not accept returns after 30 days. If the package is
refused or returned without our issuing of an RA or without the RA # on it, a
restocking fee will be applied. We will be unable to refund your cost of the
original shipping if you decide that you do not want the order after it has
already been submitted. Please note: We do not issue prepaid return
labels. All returns must be in their original carton with all packing material
intact. All returns must be sent freight prepaid by the customer and insured.
Orders refused at delivery will be assessed all of the applicable fees listed
above including the return fee, our shipping costs and a 25% restocking
fee.

We have confirmed the customer refused delivery and the item was returned and refunded per our posted return policy. When items are delivered curbside freight, drivers do sometimes ask customers for assistance if needed. This is case by case and does not always happen, if the customer can not help...

or refuses to help we can offer compensation for the customer to get assistance. We were not contacted by the customer about them needing help etc. We were told this information from the delivery company on 26-Aug-2015 and we were not able to get the customer the accept the item. Thank you.

Complaint: [redacted]
I am rejecting this response because: The Company, Unbeatable Sales, is not budging and honoring their agreement. At this point it seems futile to continue this back and forth. Could we please move forward to arbitration so we can quickly resolve this complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company has not addressed the issue of their fraudulent, misleading description of the item.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I didn't demand refund, I requested a shipping label. Rep. asked what will I like for them to do once they received error item back she gave an option to refund or wait until chair became available , I selected option to be refunded since they had the chance to send proper item initially.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Poor business practice when the issue was on your end not mine.You sent me 2 defective items. I didn't trust you to send me a good one."We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted."
Regards,
[redacted]

The policy is posted on Walmart, as previously advised.

Complaint: [redacted]
I am rejecting this response because:
Again, the company is not addressing the fraudulent advertising.  It is clear that they are unwilling to admit to their deception.   Unbeatablesale.com is a poorly run business that takes advantage of consumers.  I hope that the Revdex.com will take this under consideration the next time they evaluate the business.  In the meantime, I intend to do my very best via social media to tell consumers to avoid doing business with them.
Regards,
[redacted]

The customer ordered the item "[redacted] Round Table with Two 6'' Drop Leaves", notice this is only the table and the customer did not order chairs. On 23-Apr-2015?, the customer called we advised she received the correct item. The customer was...

upset so we made an exception to our NO FURNITURE return policy and told the customer we would allow the return without penalty. We also advised the customer we sold the chairs and offered a 10% discount on that order. The customer called back many times and was abrasive with our staff. The item is no longer eligible for return as it was delivered 4/23, and we have a 30 day return policy. That time has passed. Thank you.

Complaint: [redacted]
I am rejecting this response because:
It is extremely clear what I want! I want a full refund and shipping costs covered as well. I was sent the wrong item (no bench) so I want my money back and I should not have to pay shipping for their mistake. This was in no way buyers remorse. I purchased a product and did not get what I payed for so I should not be penalized and made to pay return shipping. I have sent a copy of my receipt stating the table was supposed to come with a bench and also the advertisement from where I bout the table showing the weight with the order drop off confirmation showing the weight of the item I received. It was not what I ordered and is still in the original box unopened. In case they still don't understand....I WANT A FULL REFUND AND SHIPPING COSTS COVERED COMPLETELY. This was not my mistake and I'm not responsible for it. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Teo filters have already been used and installed. I'm looking for a refund for the 50% of my order I did not receive but paid for. They were advertised on multiple website they retail through as a 2-pack. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This seller is obviously not concerned with resolving this situation.  The chairs I received were not as represented on [redacted].com.  The seller has only offered solutions that cause me further monetary loss for their mistake.  I have been willing to meet them 1/2 way, getting the chairs fixed on my end, but the seller has not been willing to be reasonable at all.  The only offer they have made (returning the chairs at my cost + a restocking fee) would have cost me about $250 out of pocket and left me with nothing to show for my money.  How do you deal with a company that is completely unwilling to ensure customers receive what they paid for?
Regards,
[redacted]

I am rejecting this response because:The vendor only refunded the $15.36 that was the cost of the toy, however, this did not refund the $8.89 cost of shipping that they charged and we paid for.  We should be refunded the shipping cost as well.