Bay Area Air Conditioning, Inc.

Customer was refunded without prior penalty prior to this Revdex.com, thank you.

Complaint: [redacted]
I am rejecting this response because: [redacted] has said they cannot help as it is an outside business, not part of [redacted].  My claim stands, they have failed to honor their ad, their attempts to misdirecte the claim away from themselves credit invalid.  Please fulfill the order as submitted in good faith.   There is no alternative course of action available.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have not, in fact, received a full refund. I still have a $7.26 shortfall from my initial payment. The...

company indicates this cost amounts to their initial shipping cost that, per their policy, they would not refund to me, despite having sent me an item I did not order. To resolve this issue, I expect the remainder of my payment to the company, or $7.26.

The item is not wrong. The customer received the correct item. The packaging has nothing to do with the actual item itself or the integrity of the product which is what they ordered. We did not send the wrong item and we will not be sending a label as the item is correct.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.

Please let us know if you are keeping the item or returning it.

This order was placed on [redacted].com and fulfilled by Unbeatablesale.com, we are a third party seller through [redacted] and we are listed as the seller next the item. Our polices are clearly listed there as well. This order was place don 18-Oct-2015 and shipped via freight on 22-Oct-2015. Once an...

order is shipped it cannot be cancelled and is not eligible for cancellation. The customer was also advise don this information in a phone call to our company on 5-Nov-2015. We do not accept returns on furniture items so at this point the customer has two options. The customer can accept delivery of the item that was ordered, or they can refuse delivery. PLEASE NOTE if they refuse delivery they will be refunded less a 25% restocking fee and the return freight fees, these fees will be taken from their refund and this is non negotiable. I will post our policies below as listed on [redacted] for your reference. Thank you.Cancellation PolicyWe do not cancel orders preship at this time.
Our goal is to ship orders as soon as possible so we have set up our system to
automatically process your order as fast as possible. For that reason, once an
order has been submitted, it cannot be canceled. If an error is made, we need
you to accept the package and request a return authorization to return the
package (if our return policy below allows) for a refund. Please be sure that
you want to make the purchase before submitting the order. Orders refused at
delivery will be assessed all of the applicable fees including a return fee, our
shipping costs and a 25% restocking fee. Please - Always provide a valid
phone number so that we can contact you to schedule
deliveryFreight & Shipping Charge Policy All items sold
by UnbeatableSale.com have a set shipping charge based on items weight.
Most items ordered from unbeatablesale.com are shipped via UPS. Please allow 3-8
Business days for your order to ship and for any additional transit
time.There will be a $15 Surcharge to reroute any package for any
reason.Furniture and Special delivery items may take additional
processing time. If there is an unexpected delay or if any item is on back
order, we will email you to let you know. Extra heavy items such as furniture
will be shipped via courier, or Truck Freight and may take some extra time to
arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you
ordered two or more items, you may receive them in multiple boxes on different
days, because of varying item availability and shipping locations. We do not
charge you extra shipping for split shipments. Many of our items have FREE
SHIPPING, but this policy applies only to items marked as free shipping, and
being shipped to the continental United States.Return Policy Our
return policy is one of the most highly rated today. Unbeatablesale.com has a
money back guaranty on products returned within 30 days. In order to receive
proper credit on your return, please contact us for an RA. Once you receive an
RA all items must be returned within 30 days of receiving your order. We do not
accept returns after 30 days. If the package is refused or returned without our
issuing of an RA or without the RA # on it, a restocking fee will be applied. We
will be unable to refund your cost of the original shipping if you decide that
you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original
carton with all packing material intact. All returns must be sent freight
prepaid by the customer and insured. Orders refused at delivery will be assessed
all of the applicable fees listed above including the return fee, our shipping
costs and a 25% restocking fee.If the items is damaged in transit or DOA an
exchange will be made or refund issued. Please Note:1)
For all furniture items we will replace any parts that are damaged but the item
may not be returned if you changed your mind.

The picture shows the chrome stripe, the information in our listing was provided to us by the manufacturer. The customer was offered a discount as a courtesy, this matter was previously addressed.Thank you.

The customer will be refunded for the item returned PER THEIR REQUEST no replacement will be sent.Thank you.

We spoke with our warehouse and they are advising they do not have replacement parts. They explained that the customer can fill hole with epoxy but you would see it cosmetically. This customer signed for the package and did not note any damage. This is not the responsibility of Unbeatable Sale if the customer signs for the package.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is as expected.  As for satisfactory, not really, since the Revdex.com was the third resource I had to use to get this resolved.  Had I not spent my time chasing this down, the false add would still be up on [redacted]
Regards,
[redacted]

This customer filed a credit card dispute. We are no longer able to resolve any issues through the Revdex.com any longer due to this. Thank you.

The customer returned the item and sent us their return tacking, they will be refunded once its back. Thanks.

Order Number: [redacted] is not an order with our company. Sorry I cannot assist.

Complaint: [redacted]
I am rejecting this response because:   This response is incorrect.    This item in question was sent from [redacted] Company not from Unbeatable sale.   It is interesting that Unbeatable Sale compared themselves to [redacted] when in fact [redacted] lists who the shipping company and seller will be.   This business doesn't state on their website that items will be shipped from outside suppliers as well as the unbeatable pricing which is another issues within itself.  We found this product all over the internet after the fact for less money.  If we would have known that this company sells and ships from [redacted] company we would have never ordered from them.   This company deceives the consumer to purchase by stating they have unbeatable pricing etc. which in fact is not true.   When we contacted the company regarding our issues they couldn't be bothered which is obvious by their reviews which we wished now we would have checked prior to ordering.   It is interesting that they are now wanting us to return the product but pay for shipping when the return shipping cost will be more than the product.    This company is deceptive and false in their advertising and is knowingly ripping off consumers.   We have filed an official complaint with Truth in Advertising at the government site as well as other consumer protection agencies.   Again, we are requesting that this product be returned via prepaid by the company with a full refund.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was charged shipping charges on an item sent to me that I never requested.  The puzzle never was received.  I need those shipping charges refunded on that unwanted item.
Regards,
[redacted]

We will no longer be responding to this Revdex.com, as the customer was refunded. Thank you for your inquiry.

UPS tracking for the replacement is [redacted] . Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:
The product is not capable of intended use.  Constant reiteration of the companies "no furniture return policy" does not resolve my problem and I don't need or want replacement parts.The problem is an inferior product was supplied which is not capable of its intended use, therefor I want a full refund.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The item is wrong because like I said I only ordered it becaus e I wanted plast
ic containers like it showed on your website so that mea ns  it was shipped in wrong I dont care anything 
about the littervi wanted the plastic containers therevfor it was shiped in wrong so I should not be responsible for paying shipping charges when it was shipped to me wrong
Regards,
[redacted]