Bay Area Air Conditioning, Inc.

This order was cancelled, nothing will ship on this order. Thank you.

In regards to this order, it is customary that a customer would not be charged until an order ships UNLESS they use [redacted]. [redacted], per their guidelines, takes the money immediately from the customer so since the customer used this method of payment this is why the money was taken out. This has...

nothing to do with a seller.Unfortunately, this order had to be cancelled as this particular item was discontinued by the manufacturer and they did not have stock to fulfill the customers order, We do apologize as this is not standard and we were unaware of the situation prior to the order being placed. Generally, inventory is accurate and the customer would not be able to place an order for an item that is no longer available.Thank you.

This issue was already resolved and the customer was refunded on 8/23, see attached receipt. Thank you.

It is not wrong, the customer received what they ordered. We have addressed their claim, which is false. They may return the item OR they can order the tanks.Thank you.

The customer was refunded, they should refer to their claim. Thank you.

The customer has been refunded for the order. Thank you.

This customer filed a charge back with their credit card company, therefore we cannot assist them through the Revdex.com. Thank you.

The product is exactly the same and the packaging has nothing to do with the quality of the item, it is the same. If they do not like the item, they can return it.Your RMA for returning your item is:  [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.195 Lehigh Ave Suite 5Lakewood, NJ 08701

OUR POSITION WILL NOT CHANGE AS WE ARE NOT THE SHIPPER THEREFORE WE CANNOT FILE A CLAIM FOR THE CUSTOMER. It is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

THANK YOUIF THE CUSTOMER DOES NOT WANT TO SPEAK TO THE SALE MANAGER WE WILL CONSIDER THIS MATTER RESOLVED.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This order was refunded on 11/8/2016.

Hello,This item was delivered 10/20, it is 10/21. We have never been contacted by the customer so we have not been given an opportunity to resolve any issues. Please use the return instructions belowWe are sorry that your order did not arrive as expected.Your RMA for returning your item is:...

 [redacted](please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging). Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within 30 days from the date of delivery and must have all original packaging material intact. We do not issue prepaid return labels. All returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept.[redacted]
[redacted]PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.

Complaint: [redacted]
I am rejecting this response because:
There is no point in speaking to the sales manager when they do not match other businesses prices as they advertise.  They also never responded to their high shipping costs despite their website stating they charge shipping based upon weight.  They just can't appease one person and keep up the practice of false advertising. There are not many people who would contact the Revdex.com to report their actions.  It should be kept as an unresolved complaint unless they change their practices and their statement on their website that they only charge shipping based on weight.  That is not how they are charging shipping for the laundry baskets that started this complaint.
Regards,
[redacted]

I do apologize but our return policy is very clear and very accessible to customers regardless where they place their order. On [redacted], our return policy is on the same page as the item, view-able prior to submitting an order. I have posted it below as it reads on every site. Our policy states a...

return authorization is required for returns, if an order is refused such as this was the customer is going to accessed a restocking fee plus whatever the cost of the return freight is. At this time, the customer has not been refunded as we are still trying to get the cost of the return freight from our warehouse as they said it was very expensive and it will be taken off the customers refund.Return Policy Our return policy is one of the most highly rated today. Unbeatablesale.com has a money back guaranty on products returned within 30 days. In order to receive proper credit on your return, please contact us for an RA. Once you receive an RA all items must be returned within 30 days of receiving your order. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued.

The customer received what was ordered. Here is the product description: Give yourself a boost, with a burst of flavor. Reach Cleanburst removes up to 52% more plaque than Glide Original Mint.Features Icy spearmint.Removes up to 2x more plaque then Glide floss.Flossing between your teeth is key in...

helping prevent periodontal (gum) disease.Waxed.52 yards.6 per Case.Item Weight - 8 oz.This item does not state it is six- six packs, it says six per case. The customer can return the item to 195 LEHIGH AVE SUITE 5 LAKEWOOD NJ 08701 for a refund. Thank you.

I am rejecting this...

response because: I paid $160.00 for shipping. I would like a refund for this shipping cost as the company, Unbeatable Sales, stated, shipping is usually within 2 to 3 weeks. I only received my product after 6 weeks, and only because I launched an official complaint with the Revdex.com. If I hadn't escalated my complaint to this level, I would still be waiting for my order to be delivered.

We apologize for the error on [redacted] site. The item that we listed with the sku on the order and sold for this price is for the item"CVP-45ELB Noritz Tankless Water Heater Concentric 45 Degree Vent Pipe Elbow Stainless Steel" which is what the customer received. We advised the...

customer [redacted] had an error and offered to sell the customer the item they wanted at the correct price, sku, etc. We also gave the customer a free return label for [redacted] error. The customer will be refunded when the item is returned. We have already addressed and corrected [redacted] error.