[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The original packaging was pieces of Styrofoam in a box?? What 'ELSE' are you looking for? I hope this business doesn't get to do this to everyone they sell to! Will be putting a letter to your congressman in the mail asap! Regards, [redacted]
Actually, we copy and pasted the listing directly form ***The customer received what they ordered as their confirmation email statesThey ordered one rolling tote and not a set.If the customer ordered a four piece luggage set it was not from our company, as the order with us for for (1) [redacted] LUGGAGE ***-PINKLEOPARD [redacted] ROLLING SHOPPING TOTE - PINKLEOPARD Customer received return instructions previously, we do not issue labels.And here is the description from our listing on ***.Description Item # [redacted] Model # ***-PINKLEOPARD [redacted] LUGGAGE ***-PINKLEOPARD [redacted] ROLLING SHOPPING TOTE - PINKLEOPARDRolling shopping tote has a convenient front pocket, sturdy metal folded frame that can fold easily to store when not in useLightweight - only lbs! Made of durable polyester and has a fold over flap to protect your contentsMeasures 14"L x 8"W x 24"HWarranty: 5YR - Ship Weight: lbs
As we stated multiple times the customer received what was ordered, as a courtesy, we offered a discount since we do not accept returns on furnitureThe customer accepted this offer and the issue was resolvedWe will no longer be responding to this as we keep stating the same things and we have policiesThank you
We do not accept returns on furniture, we made many exceptions for this customerAs well, the customer signed for the item in perfect, undamaged condition accepting the item as is.As a courtesy, we offered to send a customer a replacementWe sent the below email four times, we rec'd no reply:We have received your messageAt this time we can send a no charge replacement but their would be a shipping charge of $as this item was signed for in good conditionAs a one time courtesy to you, we can split the cost of the replacement freight with youThis would then cost you $Please contact us with card information for the card you would like this placed on if you would like to proceed with this optionWe can also accept the return of the items if you would like to send them backUnfortunately, as again, this item was signed for in good condition, you would be responsible for the cost of the return freightPlease let us know if you would like us to send return authorizationThe last option we have is to continue with the claim with the carrierThis can last several monthsIf the claim is denied as the item was signed for in good condition, we will not be able to assist furtherPlease let us knowWe have spoken to [redacted] and the customer about this many timesThe email we sent still stands and this is our position Thank you
Complaint: [redacted] I am rejecting this response because: I spoke with the claims representative at [redacted] who is handling this claimThey informed me that due to Unbeatable Sales being the customer that hired [redacted] that is who the dispute has to go through as well as [redacted] because they are the manufacturerUnbeatable Sales has refused the dispute callWhich is why the claim was deniedThis proof of delivery you speak of, is a note from the driver saying that the product was "left at the side door"The address that it was suppose to be delivered to does not have a side door Regards, [redacted]
This order was cancelled and refunded, the order will not be fulfilledIf the customer is still requiring an item, a new order would need to be placed.Thank you
Complaint: [redacted] I am rejecting this response because: The return policy for Walmart is return policyI was unaware that this was being shipped via a party vendorThe gentelman who responded to your message better advise all the associate I talked to, what there return policy isOne person said that as soon as the order was rec'd it was shipped out on 4/19/when in fact FedEX First rec'd the order to be pick up on 4/The other lady I talked to was willing to send me a return label at first but later said that because it was shipped via FedEx and she said they do not have a return agreement with FedEx, they only have a return contract with UPSI told her that I didn't care who it took to return the itemShe stated again she could not mix and match Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The image of the product clearly displays a pack of the product I have attached the product image to this note The image shows the writing "Extra Value" on the product On the next line the text reads "Count ***." To date I received only a single pack The image of the product can still be seen at this link: https:// [redacted] The product image clearly shows packages and also has the text claiming there is extra value in purchasing the product as it contains packages of count *** I only received a single pack and the seller refuses to provide a full refund including a refund of shipping costs.The seller's customer service representative apologized and said the listing contained an error because the product title, specification, description, and image were not consistent and misleading Also, the price associated with the product corresponds to the cost of a 3pack As the seller's listing contains an obvious error based seller's own employee admission and also based on the evidence I have provided, I expect to be refunded the product price I also expect to be refunded the shipping costs.Will you accept my request to refund my shipping cost? Regards, [redacted]
We have a no cancellation policyAs well, once an order is shipped it cannot be cancelled therefore the customer is expected to accept delivery and properly return the item with a return authorizationIn this case, the item shipped and could not be cancelled the customer refused to accept delivery and refused the order which resulted in large fees that the customer is responsible forAll of this information is located on [redacted] where the item was purchase, the customer can educate themselves on sellers policies prior to placing an orderThe cost of the return freight for refusing the item and the restocking fee were subtracted by what the customer paid for the item and the customer was only eligible for a refund of $which they have receivedThe customer is not due any additional refund, both [redacted] and the customer have been advised of thisThe matter is resolvedSee policies below which customer agrees to when placing an order with our companyCancellation PolicyWe do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weightMost items ordered from unbeatablesale.com are shipped via UPSPlease allow 3-Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenienceAs part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction
Complaint: [redacted] I am rejecting this response because: Clearly, this company is completely unethical and unprofessionalI've filed a formal complaint, I will use my voice as a consumer to assure to other potential buyers steer clear of companies such as thisIf the issue is about the price which is what I was told, then why is the item still listed on [redacted] 's website for $for the set? I was told by Darlene it was $20+ per plate, so every person that orders this dish will be forced to re-order at a higher amount? This is absurd Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I want it on record that this company told me over and over that this product was handmade and was almost finished and would be shippedI suddenly received a cancellation email due to them not being able to get the product after I filed this complaint with the Revdex.comThis is completely unacceptableNo one should ever do business with this company Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Although Unbeatable Sale refunded my original cost of the item and my initial delivery charge - I was forced to pay the return shipping cost, even though they admitted that the mis information about the product they sent me was wrong, because " [redacted] misquotes their products" Why am I responsible to pay out of pocket to return an item that was sent to me under pretenses? Regards, [redacted] ***
If the item is returned opened it will be refusedThank you.ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] ,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
Here is a copy of the customer confirmation emailThis matter is resolved.Thank you for ordering from UnbeatableSale Inc.!DATE: 8-Oct-2014ORDER #: [redacted] REFERENCE #: [redacted] BILLING TO:========== [redacted] SHIPPING TO:=========== [redacted] ==================================================================Ordered: EGLT Autel.Us AUMD802-CABLE OBDII Cable for MD802/419/519/ MD802-CABLE $ ==================================================================Please allow 3-Business days for your order to ship and for any additional transit timeFurniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you know.Product Total: $42.49Sales Tax: $0.00Shipping: $7.99Grand Total: $48.36Balance Due: $0.00Thanks for your order! You can check for the status of your order online on our websiteAn email with tracking information will also be emailed to you.Please note that our customer service department is open Monday through Thursday from 9am-5pm EST, and Friday from 9am-3pm ESTthey can be reached by phone at [redacted] or via email: Service at unbeatablesale dot com anytime
Complaint: [redacted] I am rejecting this response because: Can you please explain to me why the order states (items) in the listing for each toilet and we ordered TWO toilets which = items? We received bowl per order for a total items not four Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The original packaging was pieces of Styrofoam in a box?? What 'ELSE' are you looking for? I hope this business doesn't get to do this to everyone they sell to! Will be putting a letter to your congressman in the mail asap! Regards, [redacted]
Actually, we copy and pasted the listing directly form ***The customer received what they ordered as their confirmation email statesThey ordered one rolling tote and not a set.If the customer ordered a four piece luggage set it was not from our company, as the order with us for for (1) [redacted] LUGGAGE ***-PINKLEOPARD [redacted] ROLLING SHOPPING TOTE - PINKLEOPARD Customer received return instructions previously, we do not issue labels.And here is the description from our listing on ***.Description Item # [redacted] Model # ***-PINKLEOPARD [redacted] LUGGAGE ***-PINKLEOPARD [redacted] ROLLING SHOPPING TOTE - PINKLEOPARDRolling shopping tote has a convenient front pocket, sturdy metal folded frame that can fold easily to store when not in useLightweight - only lbs! Made of durable polyester and has a fold over flap to protect your contentsMeasures 14"L x 8"W x 24"HWarranty: 5YR - Ship Weight: lbs
As we stated multiple times the customer received what was ordered, as a courtesy, we offered a discount since we do not accept returns on furnitureThe customer accepted this offer and the issue was resolvedWe will no longer be responding to this as we keep stating the same things and we have policiesThank you
We do not accept returns on furniture, we made many exceptions for this customerAs well, the customer signed for the item in perfect, undamaged condition accepting the item as is.As a courtesy, we offered to send a customer a replacementWe sent the below email four times, we rec'd no reply:We have received your messageAt this time we can send a no charge replacement but their would be a shipping charge of $as this item was signed for in good conditionAs a one time courtesy to you, we can split the cost of the replacement freight with youThis would then cost you $Please contact us with card information for the card you would like this placed on if you would like to proceed with this optionWe can also accept the return of the items if you would like to send them backUnfortunately, as again, this item was signed for in good condition, you would be responsible for the cost of the return freightPlease let us know if you would like us to send return authorizationThe last option we have is to continue with the claim with the carrierThis can last several monthsIf the claim is denied as the item was signed for in good condition, we will not be able to assist furtherPlease let us knowWe have spoken to [redacted] and the customer about this many timesThe email we sent still stands and this is our position Thank you
Complaint: [redacted] I am rejecting this response because: I spoke with the claims representative at [redacted] who is handling this claimThey informed me that due to Unbeatable Sales being the customer that hired [redacted] that is who the dispute has to go through as well as [redacted] because they are the manufacturerUnbeatable Sales has refused the dispute callWhich is why the claim was deniedThis proof of delivery you speak of, is a note from the driver saying that the product was "left at the side door"The address that it was suppose to be delivered to does not have a side door Regards, [redacted]
This order was cancelled and refunded, the order will not be fulfilledIf the customer is still requiring an item, a new order would need to be placed.Thank you
Complaint: [redacted] I am rejecting this response because: The return policy for Walmart is return policyI was unaware that this was being shipped via a party vendorThe gentelman who responded to your message better advise all the associate I talked to, what there return policy isOne person said that as soon as the order was rec'd it was shipped out on 4/19/when in fact FedEX First rec'd the order to be pick up on 4/The other lady I talked to was willing to send me a return label at first but later said that because it was shipped via FedEx and she said they do not have a return agreement with FedEx, they only have a return contract with UPSI told her that I didn't care who it took to return the itemShe stated again she could not mix and match Regards, [redacted]
We do apologize for the VERY LONG delay, the item was shipped and will be delivered shortlyTracking is [redacted] with ***
Complaint: [redacted] I am rejecting this response because: The image of the product clearly displays a pack of the product I have attached the product image to this note The image shows the writing "Extra Value" on the product On the next line the text reads "Count ***." To date I received only a single pack The image of the product can still be seen at this link: https:// [redacted] The product image clearly shows packages and also has the text claiming there is extra value in purchasing the product as it contains packages of count *** I only received a single pack and the seller refuses to provide a full refund including a refund of shipping costs.The seller's customer service representative apologized and said the listing contained an error because the product title, specification, description, and image were not consistent and misleading Also, the price associated with the product corresponds to the cost of a 3pack As the seller's listing contains an obvious error based seller's own employee admission and also based on the evidence I have provided, I expect to be refunded the product price I also expect to be refunded the shipping costs.Will you accept my request to refund my shipping cost? Regards, [redacted]
We have a no cancellation policyAs well, once an order is shipped it cannot be cancelled therefore the customer is expected to accept delivery and properly return the item with a return authorizationIn this case, the item shipped and could not be cancelled the customer refused to accept delivery and refused the order which resulted in large fees that the customer is responsible forAll of this information is located on [redacted] where the item was purchase, the customer can educate themselves on sellers policies prior to placing an orderThe cost of the return freight for refusing the item and the restocking fee were subtracted by what the customer paid for the item and the customer was only eligible for a refund of $which they have receivedThe customer is not due any additional refund, both [redacted] and the customer have been advised of thisThe matter is resolvedSee policies below which customer agrees to when placing an order with our companyCancellation PolicyWe do not cancel orders preship at this timeOur goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weightMost items ordered from unbeatablesale.com are shipped via UPSPlease allow 3-Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenienceAs part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction
Thank you, the matter has been resolved, as previously advised
Complaint: [redacted] I am rejecting this response because: Clearly, this company is completely unethical and unprofessionalI've filed a formal complaint, I will use my voice as a consumer to assure to other potential buyers steer clear of companies such as thisIf the issue is about the price which is what I was told, then why is the item still listed on [redacted] 's website for $for the set? I was told by Darlene it was $20+ per plate, so every person that orders this dish will be forced to re-order at a higher amount? This is absurd Regards, [redacted]
This order was refunded on 11/8/
Complaint: [redacted] I am rejecting this response because: I want it on record that this company told me over and over that this product was handmade and was almost finished and would be shippedI suddenly received a cancellation email due to them not being able to get the product after I filed this complaint with the Revdex.comThis is completely unacceptableNo one should ever do business with this company Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Although Unbeatable Sale refunded my original cost of the item and my initial delivery charge - I was forced to pay the return shipping cost, even though they admitted that the mis information about the product they sent me was wrong, because " [redacted] misquotes their products" Why am I responsible to pay out of pocket to return an item that was sent to me under pretenses? Regards, [redacted] ***
Hello, This order was cancelled on 18-Sep-2017, per the customers requestThank you for your inquiry
If the item is returned opened it will be refusedThank you.ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] ,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
Here is a copy of the customer confirmation emailThis matter is resolved.Thank you for ordering from UnbeatableSale Inc.!DATE: 8-Oct-2014ORDER #: [redacted] REFERENCE #: [redacted] BILLING TO:========== [redacted] SHIPPING TO:=========== [redacted] ==================================================================Ordered: EGLT Autel.Us AUMD802-CABLE OBDII Cable for MD802/419/519/ MD802-CABLE $ ==================================================================Please allow 3-Business days for your order to ship and for any additional transit timeFurniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you know.Product Total: $42.49Sales Tax: $0.00Shipping: $7.99Grand Total: $48.36Balance Due: $0.00Thanks for your order! You can check for the status of your order online on our websiteAn email with tracking information will also be emailed to you.Please note that our customer service department is open Monday through Thursday from 9am-5pm EST, and Friday from 9am-3pm ESTthey can be reached by phone at [redacted] or via email: Service at unbeatablesale dot com anytime
Complaint: [redacted] I am rejecting this response because: Can you please explain to me why the order states (items) in the listing for each toilet and we ordered TWO toilets which = items? We received bowl per order for a total items not four Regards, [redacted]