Complaint: [redacted] I am rejecting this response because:Thank you for your E-mail Thank you for that picture from the manufacturer website It's the first time I have seen it I saw the photo on your website which is a different photo What about a compromise of a 50% refund as settlement - or a flat amount of $25.00?Thank you for your time Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Again, I have spoken directly with the manufacturer which is located in my metro areaThey have advised me that the air hockey table has a one-year warranty and the merchant should not be trying to solicit payment for any replacement parts and/or repairs under any circumstancesThey have stated that the merchant simply needs to contact them to initiate a warranty claimThe merchant continues to ignore and defy this, which is unacceptable and will not be toleratedMy initial claim and desired resolution remain unchanged and will do so until this is resolved to my satisfaction Regards, [redacted]
We advised our shipping warehouse that their first contact was Sep 27, 2016, and they advised the customer will need to contact manufacturer for Warranty Coverage and Trouble Shooting.Fun Wheels [redacted] Thank you
Complaint: [redacted] I am rejecting this response because: I have not, in fact, received a full refundI still have a $shortfall from my initial paymentThe company indicates this cost amounts to their initial shipping cost that, per their policy, they would not refund to me, despite having sent me an item I did not orderTo resolve this issue, I expect the remainder of my payment to the company, or $
I do apologize but our return policy is very clear and very accessible to customers regardless where they place their orderOn ***, our return policy is on the same page as the item, view-able prior to submitting an orderI have posted it below as it reads on every siteOur policy states a return authorization is required for returns, if an order is refused such as this was the customer is going to accessed a restocking fee plus whatever the cost of the return freight isAt this time, the customer has not been refunded as we are still trying to get the cost of the return freight from our warehouse as they said it was very expensive and it will be taken off the customers refund.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
Complaint: [redacted] I am rejecting this response because: That's only an additional $ I proposed a $settlement In the spirit of compromise, what about a flat reimbursement of an additional $10.00? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: my whole point of my claim was that they misrepresented what I was purchasing By putting Set they made it seem like you were going to receive paint sets instead of (again - who would pay $for a single watercolor paint set that you can buy at any [redacted] for $3) With their exorbitant shipping & handling charge of $they are betting on the fact that you won't bother with returning the items once you realized you have been scammed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They are cancelling my order simply because they don't like the price that I paid for itThat is unethical and unfairThe issue should be resolved with [redacted] as their business partner, not the consumer who purchased an item listed at a specific price onlineThis company is the most unprofessional company I have ever seen and I will pursue all efforts in getting this matter resolvedI DO NOT WANT A REFUND! I want the items that I purchased, anything less than that is not an option Regards, [redacted]
This customer already spoke to a manager about this issue, however; as we previously advised we do not issue labelsAll returns must be sent back by the customer to the seller the item was purchased fromPlease see our policy below.Return PolicyOur return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
Complaint: [redacted] I am rejecting this response because: This product was advertised to fit but does notIt is not my faultIt will cost me almost as much to pay for return shipping as the original purchase priceYou can refund my original purchase price and I can throw it away? As far as you not being able to provide a return shipping label, again it is not my fault that you do not have your company structured properly to provide adequate customer service Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I would like the case reopen because I believe they are still fraudulently advertising and still ripping people off They've had plenty of time to fix the issue but they still haven't (Here is there listing - [redacted] First, if what they say, and Amazon listed it incorrectly, why hasn't it been fixed yetIts because Amazon doesn't control it, the seller does and the seller is a fraudIt still states Genuine PCI brand ink and toner for use in Lexmark printers.Color - BlackPage Yield - 30000It still has a photo of the box that states "PCI Toner Cartridge"Second, in my email to them, I said I would keep the item for $including shipping, which required a refund of $ They decided to do whatever they wanted to do and only issue a refund of $ (BTW, which I didn't agree toThey just went ahead and did it) There first email to Dear ***, Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected We make every effort to please our customer and always strive to provide outstanding customer service! We would therefore like to offer you an option of not having to have to return it Please advise if keeping the product at a substantial discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process Please let me know If of course you would still like to proceed with the return, your RMA # is: [redacted] Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured Please return the item to the following address: UnbeatableSale Returns Dept [redacted] [redacted] ***I bought the item for + shippingThey asked in this email what price I would keep the itemI told them I would keep the item for $including shipping, which required a refund of $ But like I said above they just did what they wanted to do and didn't do what was rightThey made mistake and they should fix the issue In addition, to make the issue even worse, if they said they were going to refund me everything and I could keep the item for $not including shipping then why did they only refund $ Which is half of the original cost, not including shipping (Only $21.52)Not the $that they agreed to Even if I wanted to ship the product back why do I have to pay for shipping both ways since they advertised the product as toner cartridge but only sent a drum, why is it my fault, and I have to incur the cost to ship the product back to them, when they are in the wrongI appreciated you reopening this case and I hope to get them to change their ways of doing business before other people get hurt.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: the merchant's warehouse has absolutely no relevance in this situationThe merchant is located in New Jersey and the item was drop shipped from the manufacturer...which is located in my state (**) about an hour away from meAgain, I have spoken directly to the manufacturer which has explicitly stated that the issue is covered under the one-year manufacturer's warranty they provideHowever, the claim MUST be initiated by the merchant, NOT the consumerUnbeatable Sale continues to refuse to cooperate, instead attempting to sell me replacement parts at my expense, which the manufacturer has strongly advised me NOT to do under any circumstancesThis issue will remain unresolved until Unbeatable Sale facilitates the repair through the manufacturerSigning for the package, as the manufacturer has clearly stated, is completely irrelevant in this situation Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis acceptance is for a $shipping fee adjustmentThis will not cover all my losses but find no other alternative offeredI did input my zipcode but got no adjustment from your websitePlease remit the adjustment fee to my charge card Regards, [redacted] ***
The customer received what was orderedHere is the product description: Give yourself a boost, with a burst of flavorReach Cleanburst removes up to 52% more plaque than Glide Original Mint.Features Icy spearmint.Removes up to 2x more plaque then Glide floss.Flossing between your teeth is key in helping prevent periodontal (gum) disease.Waxedyardsper Case.Item Weight - oz.This item does not state it is six- six packs, it says six per caseThe customer can return the item to LEHIGH AVE SUITE LAKEWOOD NJ for a refundThank you
Complaint: [redacted] I am rejecting this response because:Please read carefully the conversations of March 9th where I asked if they were going to send me a prepaid return label and March 10th where it states very clearly from the seller "We do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured." Again, this company is outright lying It makes no sense for a customer to NOT accept a prepaid return label and want to spend their own hard earned money to return an item they did not order.I have more conversations by email with this seller under the dates listed if you would like to see them.Refund issued $March 26, Seller e-mailed buyer (View) March 26, Seller e-mailed buyer (View) March 13, Buyer e-mailed seller (View) March 12, Seller e-mailed buyer (View) March 12, Buyer e-mailed seller (View) March 11, Buyer e-mailed seller (View) March 10, Seller e-mailed buyer (View) March 10, 2015ORDER #: [redacted] - [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] , Thank you for ordering from Unbeatablesale, Inc We are sorry that your order did not arrive as expectedIf you would like to keep the item, rather than return, we would be happy to issue a refund of 15% off your item costPlease let us knowYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box)Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the orderPlease note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insuredPlease return the item to the following address: UnbeatableSale Returns Dept [redacted] PLEASE INDICATE THE REASON FOR YOUR RETURN:______________________ _________________________________________________________________ _________________________________________________________________ Make sure to use a traceable method of shipment and reply to this email with your return trackingThank youSincerely, Customer Service 1-888- [redacted] Buyer e-mailed seller (View) March 9, I would like to return the item for a refundPlease advise from this pointAre you sending me a shipping label to return the item? ----- Original Message ----- From: "UnbeatableSale Inc - [redacted] Marketplace" To: " [redacted] Sent: Friday, March 6, 6:26:PM Subject: Order from UnbeatableSale IncORDER # [redacted] DATE: 27-Feb-ORDER #: [redacted] - [redacted] REFERENCE #: [redacted] Dear [redacted] , We have received your message and are terribly sorry for the inconvenienceCan you please let us know if you wish to return the item for a refund or an exchange for the correct size? Thank youSincerely, Ph: 888- [redacted] UnbeatableSale IncThank you for ordering from UnbeatableSale IncBelow is a copy of your orderSOLD TO: ======== [redacted] United States ================================================================== Ordered: [redacted] Seattle Seahawks Full Bed in a Bag $================================================================== Product Total: $Sales Tax: $Shipping: $Discount: $Surcharge: $Grand Total: $Balance Due: $Seller e-mailed buyer (View) March 6, Buyer e-mailed seller (View) March 6, Buyer e-mailed seller (View) March 6, Package shipped UPS March 2, Original order ( [redacted] - [redacted] ) February 27, Total refund: $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Thank you for your E-mail Thank you for that picture from the manufacturer website It's the first time I have seen it I saw the photo on your website which is a different photo What about a compromise of a 50% refund as settlement - or a flat amount of $25.00?Thank you for your time Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Again, I have spoken directly with the manufacturer which is located in my metro areaThey have advised me that the air hockey table has a one-year warranty and the merchant should not be trying to solicit payment for any replacement parts and/or repairs under any circumstancesThey have stated that the merchant simply needs to contact them to initiate a warranty claimThe merchant continues to ignore and defy this, which is unacceptable and will not be toleratedMy initial claim and desired resolution remain unchanged and will do so until this is resolved to my satisfaction Regards, [redacted]
We advised our shipping warehouse that their first contact was Sep 27, 2016, and they advised the customer will need to contact manufacturer for Warranty Coverage and Trouble Shooting.Fun Wheels [redacted] Thank you
Complaint: [redacted] I am rejecting this response because: Attached is my August statement and there is no credit for $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not, in fact, received a full refundI still have a $shortfall from my initial paymentThe company indicates this cost amounts to their initial shipping cost that, per their policy, they would not refund to me, despite having sent me an item I did not orderTo resolve this issue, I expect the remainder of my payment to the company, or $
I do apologize but our return policy is very clear and very accessible to customers regardless where they place their orderOn ***, our return policy is on the same page as the item, view-able prior to submitting an orderI have posted it below as it reads on every siteOur policy states a return authorization is required for returns, if an order is refused such as this was the customer is going to accessed a restocking fee plus whatever the cost of the return freight isAt this time, the customer has not been refunded as we are still trying to get the cost of the return freight from our warehouse as they said it was very expensive and it will be taken off the customers refund.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
The cutsomer was refunded in fullWe consider this issue closed
Complaint: [redacted] I am rejecting this response because: That's only an additional $ I proposed a $settlement In the spirit of compromise, what about a flat reimbursement of an additional $10.00? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: my whole point of my claim was that they misrepresented what I was purchasing By putting Set they made it seem like you were going to receive paint sets instead of (again - who would pay $for a single watercolor paint set that you can buy at any [redacted] for $3) With their exorbitant shipping & handling charge of $they are betting on the fact that you won't bother with returning the items once you realized you have been scammed Regards, [redacted]
The customer will be refunded for the item returned PER THEIR REQUEST no replacement will be sent.Thank you
Complaint: [redacted] I am rejecting this response because: They are cancelling my order simply because they don't like the price that I paid for itThat is unethical and unfairThe issue should be resolved with [redacted] as their business partner, not the consumer who purchased an item listed at a specific price onlineThis company is the most unprofessional company I have ever seen and I will pursue all efforts in getting this matter resolvedI DO NOT WANT A REFUND! I want the items that I purchased, anything less than that is not an option Regards, [redacted]
This customer already spoke to a manager about this issue, however; as we previously advised we do not issue labelsAll returns must be sent back by the customer to the seller the item was purchased fromPlease see our policy below.Return PolicyOur return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
We will process a refund a 10% off for the inconvenienceWe cannot issue a refund if our merchandise is not returnedThank you
Complaint: [redacted] I am rejecting this response because: This product was advertised to fit but does notIt is not my faultIt will cost me almost as much to pay for return shipping as the original purchase priceYou can refund my original purchase price and I can throw it away? As far as you not being able to provide a return shipping label, again it is not my fault that you do not have your company structured properly to provide adequate customer service Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I would like the case reopen because I believe they are still fraudulently advertising and still ripping people off They've had plenty of time to fix the issue but they still haven't (Here is there listing - [redacted] First, if what they say, and Amazon listed it incorrectly, why hasn't it been fixed yetIts because Amazon doesn't control it, the seller does and the seller is a fraudIt still states Genuine PCI brand ink and toner for use in Lexmark printers.Color - BlackPage Yield - 30000It still has a photo of the box that states "PCI Toner Cartridge"Second, in my email to them, I said I would keep the item for $including shipping, which required a refund of $ They decided to do whatever they wanted to do and only issue a refund of $ (BTW, which I didn't agree toThey just went ahead and did it) There first email to Dear ***, Thank you for ordering from UnbeatableSale, Incand we are sorry that your order did not arrive as expected We make every effort to please our customer and always strive to provide outstanding customer service! We would therefore like to offer you an option of not having to have to return it Please advise if keeping the product at a substantial discount would change your mind, and if so how much ? This option may make the product more enjoyable or useful to you or someone you may know; as well as save time and possible hassle of the return process Please let me know If of course you would still like to proceed with the return, your RMA # is: [redacted] Please write this RMA# on a piece of paper and attach to the box (Please do not write on the actual item packaging)Also if possible please include the packing slip that you received with the order Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured Please return the item to the following address: UnbeatableSale Returns Dept [redacted] [redacted] ***I bought the item for + shippingThey asked in this email what price I would keep the itemI told them I would keep the item for $including shipping, which required a refund of $ But like I said above they just did what they wanted to do and didn't do what was rightThey made mistake and they should fix the issue In addition, to make the issue even worse, if they said they were going to refund me everything and I could keep the item for $not including shipping then why did they only refund $ Which is half of the original cost, not including shipping (Only $21.52)Not the $that they agreed to Even if I wanted to ship the product back why do I have to pay for shipping both ways since they advertised the product as toner cartridge but only sent a drum, why is it my fault, and I have to incur the cost to ship the product back to them, when they are in the wrongI appreciated you reopening this case and I hope to get them to change their ways of doing business before other people get hurt.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: the merchant's warehouse has absolutely no relevance in this situationThe merchant is located in New Jersey and the item was drop shipped from the manufacturer...which is located in my state (**) about an hour away from meAgain, I have spoken directly to the manufacturer which has explicitly stated that the issue is covered under the one-year manufacturer's warranty they provideHowever, the claim MUST be initiated by the merchant, NOT the consumerUnbeatable Sale continues to refuse to cooperate, instead attempting to sell me replacement parts at my expense, which the manufacturer has strongly advised me NOT to do under any circumstancesThis issue will remain unresolved until Unbeatable Sale facilitates the repair through the manufacturerSigning for the package, as the manufacturer has clearly stated, is completely irrelevant in this situation Regards, [redacted]
The customer was refunded in full on 21-May-Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis acceptance is for a $shipping fee adjustmentThis will not cover all my losses but find no other alternative offeredI did input my zipcode but got no adjustment from your websitePlease remit the adjustment fee to my charge card Regards, [redacted] ***
The customer received what was orderedHere is the product description: Give yourself a boost, with a burst of flavorReach Cleanburst removes up to 52% more plaque than Glide Original Mint.Features Icy spearmint.Removes up to 2x more plaque then Glide floss.Flossing between your teeth is key in helping prevent periodontal (gum) disease.Waxedyardsper Case.Item Weight - oz.This item does not state it is six- six packs, it says six per caseThe customer can return the item to LEHIGH AVE SUITE LAKEWOOD NJ for a refundThank you
Complaint: [redacted] I am rejecting this response because:Please read carefully the conversations of March 9th where I asked if they were going to send me a prepaid return label and March 10th where it states very clearly from the seller "We do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured." Again, this company is outright lying It makes no sense for a customer to NOT accept a prepaid return label and want to spend their own hard earned money to return an item they did not order.I have more conversations by email with this seller under the dates listed if you would like to see them.Refund issued $March 26, Seller e-mailed buyer (View) March 26, Seller e-mailed buyer (View) March 13, Buyer e-mailed seller (View) March 12, Seller e-mailed buyer (View) March 12, Buyer e-mailed seller (View) March 11, Buyer e-mailed seller (View) March 10, Seller e-mailed buyer (View) March 10, 2015ORDER #: [redacted] - [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] , Thank you for ordering from Unbeatablesale, Inc We are sorry that your order did not arrive as expectedIf you would like to keep the item, rather than return, we would be happy to issue a refund of 15% off your item costPlease let us knowYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box)Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the orderPlease note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insuredPlease return the item to the following address: UnbeatableSale Returns Dept [redacted] PLEASE INDICATE THE REASON FOR YOUR RETURN:______________________ _________________________________________________________________ _________________________________________________________________ Make sure to use a traceable method of shipment and reply to this email with your return trackingThank youSincerely, Customer Service 1-888- [redacted] Buyer e-mailed seller (View) March 9, I would like to return the item for a refundPlease advise from this pointAre you sending me a shipping label to return the item? ----- Original Message ----- From: "UnbeatableSale Inc - [redacted] Marketplace" To: " [redacted] Sent: Friday, March 6, 6:26:PM Subject: Order from UnbeatableSale IncORDER # [redacted] DATE: 27-Feb-ORDER #: [redacted] - [redacted] REFERENCE #: [redacted] Dear [redacted] , We have received your message and are terribly sorry for the inconvenienceCan you please let us know if you wish to return the item for a refund or an exchange for the correct size? Thank youSincerely, Ph: 888- [redacted] UnbeatableSale IncThank you for ordering from UnbeatableSale IncBelow is a copy of your orderSOLD TO: ======== [redacted] United States ================================================================== Ordered: [redacted] Seattle Seahawks Full Bed in a Bag $================================================================== Product Total: $Sales Tax: $Shipping: $Discount: $Surcharge: $Grand Total: $Balance Due: $Seller e-mailed buyer (View) March 6, Buyer e-mailed seller (View) March 6, Buyer e-mailed seller (View) March 6, Package shipped UPS March 2, Original order ( [redacted] - [redacted] ) February 27, Total refund: $ Regards, [redacted]