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Bay Area Air Conditioning

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Bay Area Air Conditioning Reviews (271)

Please refer to complaint # [redacted] about the same issue

We emailed the customer on 6/and stated, "We are able to offer you 25% Off The Item Cost to Keep Please advise." Otherwise they can returnThanks

Complaint: [redacted] I am rejecting this response because: Unbeatablesale.com refuses to resolve this complaint They also refuse to respond to anymore correspondence from the Better Business Bearu as you can see in their previous email Regards, [redacted]

The customer received a damaged item, we have to file a claim with the carrier to recoup the lossThe customer was offered a refund or a replacement, they asked for a refundThey were issued a refund on 1/31/17, and original shipping is non refundable and that was advised to the customer on 1/ Thank you,

Our records indicate we emailed the customer times since they contacted, we apologize if they are not getting our emails

Complaint: [redacted] I am rejecting this response because: They are not being truthful and I do not feel that I should be held responsible for their mistakeIt cost more to return the items than the items costI want my money back and I want them to pay for the shippingI do not have $return the package Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***

The customer was already refundedThank you

ORDER WAS CANCELLED ON 10-Oct-

Complaint: [redacted] I am rejecting this response because: I cannot return a product that I never received Regards, [redacted]

[redacted] I am rejecting this response because: The paper that was signed is what you sign saying that we received the package, yes we received it and opened it only to discover the damaged dresserWe have not filed a credit card dispute, we filed a dispute with the product that was purchasedWe called as soon as it was opened and discovered to be damagedDefinitely horrible business to deal with and this was witnessed by [redacted] as well when they called to speak with this company [redacted]

Hello,This order was refunded on 5-Nov-2014.Thank you, please check your return records

The customer was not offered 50% off, they were offered $off the items, they accepted this offer in a conversation with our company on 23-May-We can pull the call if neededThe refund was previously issued.The customer may return the item if they do not want to keep for a $refund.Thank you

THE CUSTOMER CLAIMS WE SENT THE WRONG ITEM, THIS IS FALSETHE MANUFACTURER CHANGED THE PACKAGING TO CARDBOARD FROM PLASTIC FOR ENVIRONMENTAL REASONSIT IS THE SAME PRODUCT, IF THE ITEM IS NOT TO THEIR EXPECTATIONS THEY MAY RETURN IT TO LEHIGH AVE SUITE LAKEWOOD NJ WE DO NOT ISSUE LABELS FOR UNWANTED RETURNSTHANK YOU

We are sorry the customer ordered the wrong itemThe may return it for a refundThank you.ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured *We do not accept returns in person.*Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________... sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]

Hello,The customer can return the item to: LEHIGH AVE SUITE LAKEWOOD NJ 08701.The customer is responsible for the freight, and will be refunded the ITEM cost onlyOriginal shipping is not refundable.The customer got what they ordered- TOILET BOWLSAgain, they did not order tanks from our company.Thank you

The customer ordered the item " [redacted] Round Table with Two 6'' Drop Leaves", notice this is only the table and the customer did not order chairsOn 23-Apr-2015?, the customer called we advised she received the correct itemThe customer was upset so we made an exception to our NO FURNITURE return policy and told the customer we would allow the return without penaltyWe also advised the customer we sold the chairs and offered a 10% discount on that orderThe customer called back many times and was abrasive with our staffThe item is no longer eligible for return as it was delivered 4/23, and we have a day return policyThat time has passedThank you

It is unclear what the customer wants at this time.Here are the customers options again:We can send the bench as a courtesyThe customer may return the item for a refund.Please let us know, thanks

Complaint: [redacted] I am rejecting this response because:The information the business provided is wrongIf you do a quick search for this toilet you will see the this company is offering the same FULL toilet for just slightly less than other companiesAlso, there is a picture of a FULL toilet on the [redacted] website (link below) where other companies, who offer BOWL ONLY, either stae that clearly in their add and/or show a picture of ONLY a BOWL.http://www[redacted] AND, as the company has stated, is says clearly in bullet points, " [redacted] round front bowl *Watersense high efficiency toilet"Indicating TWO items in this orderIt also clearly states approxhalf way down the page,"Item Package Quantity = 2"BOWL ONLY would = itemso where is the second item in this order?This is all on top of me speaking with the company prior to purchase and them telling me it was a tank/bowl combo.I believe it is obvious what is going on hereI request the company takes responsibility and follows through with their commitment to what they promisedOR guarantee me a FULL refund in the amount of $ Regards, [redacted]

The customer received what was orderedThe warehouse responsible for shipping has advised the item you received is the item that was orderedThe item does not come with the parts you are requesting.If you would like the parts shipped we can ship them FREE as a courtesy to you with only a shipping chargeThe charge for the shipment would be $Please let us know

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