THE ITEM NEEDS TO BE RETURNED BY 6/27/TO AVOID RESTOCKING FEESAS LONG AS ALL THE ORIGINAL PACKAGING IS INCLUDED AND IS RETURNED WITHIN DAYS NO RESTOCK WOULD APPLYThank you
The customer can contact [redacted] if they do not wish to pay to returnWe are making an exception in allowing this return at all, and [redacted] is aware of thisThank you
Our return policy is very clearly available to our customers before placing an orderWe accept returns for unwanted merchandise but the customer would be responsible for the freight, this is a policy many companies haveWe do not have control over what [redacted] charges customers to return, we do not make those costsThe customer can use ***, [redacted] etc
We have been corresponding to this customer quite a few times in regards to this issue since 25-Dec-2016, its appears Amanda has been communicating quite regularly to the customer about missing parts then it was a missing box, which shipped Monday [redacted] and she sent tracking on thatAs well, the customer was advised on 1/that the parts would be shipping MondayThank you
Excellent serviceQuick responseTechnicians are very knowledgeable and take time to explain what they are doing and how system works overallRepairs were done quickly as promisedPersonnel in the office are very friendly and helpful
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Please consider a fair partial refund, a store credit or authorizing a return Thank you for your time Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in... reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, it should be made known to others viewing this company on your site that although they eventually agreed to return the item, it cost me $85 just to ship the item back to them. So at this point I have paid $100 in shipping for an item I returned that was $285. So basically purchasing the item from this company has cost me $100. I have also waited 4 days with no refund processed yet and the return has been confirmed delivered. Regards, [redacted] ***
This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.comThey may refer to their dispute, they ordered the Coaster Rodeo Octagon Dining Table and this is what was shippedWe are doing the customer a courtesy by allowing the returnThe return instructions are below which [redacted] sent the customer on 19-May-Thank you.ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] ,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insuredWe also do not allow customers to return items in personYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking
Complaint: [redacted] I am rejecting this response because: At no time did I see this disclaimer, perhaps an over site on my part but it certainly does not make any sense to pay $for an item and then have a $shipping fee, and have your item sent fed exHow bad do you think I need to clean my floor I am a very disappointed customer and will never get caught in the trap again After a conversation with you staff they indicated through a manager that you will be putting the shipping fee back on my debit card within business daysI want to make sure that is doneThis is a breakdown of the staff etcthat I talked to: [redacted] and [redacted] ref [redacted] the refund for the shipping will be done 3-business days in the amount of $10.39, this conversation was on this past Friday @5:51PM Another reference # that I have is [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I asked for a refund because the original color burgandy I ordered is unavailableI was told that I had to pick another colorI do not want a green comforterI want a refundI think its ridiculous I had to turn this company in to receive any response from this companyIts been over a month since I ordered thisI will be happy to return whatever they sent if they pay shipping and issue a refund beforehand Regards, [redacted] ***
There is no scam, the customer did not return the item properlyHere is our return policy which clearly outlines proper return procedure for your referenceReturn Policy Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first
This order was placed on ***.com and fulfilled by Unbeatablesale.com, we are a third party seller through [redacted] and we are listed as the seller next the itemOur polices are clearly listed there as wellThis order was place don 18-Oct-and shipped via freight on 22-Oct-Once an order is shipped it cannot be cancelled and is not eligible for cancellationThe customer was also advise don this information in a phone call to our company on 5-Nov-We do not accept returns on furniture items so at this point the customer has two optionsThe customer can accept delivery of the item that was ordered, or they can refuse deliveryPLEASE NOTE if they refuse delivery they will be refunded less a 25% restocking fee and the return freight fees, these fees will be taken from their refund and this is non negotiableI will post our policies below as listed on [redacted] for your referenceThank you.Cancellation PolicyWe do not cancel orders preship at this time Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weight Most items ordered from unbeatablesale.com are shipped via UPSPlease allow 3- Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am rejecting this response because: Attached is a copy of my U.SPostal Service receipt evidencing my cost of $to return the misrepresented items to Unbeatable Sales I am currently out $and have no product to show for it Unbeatable Sales erroneously listed this item including an incorrect photo, and shipped to me a completely different item It is their error They failed to correct their website even after I informed them of the misrepresentation I believe Unbeatable Sales is not concerned about shipping correct items to its customers and that since the error is theirs, they need to right the situation completely, not partially There are laws protecting consumers from financial loss due to this type of action, over which consumers have no control
The customer was refunded in full for the [redacted] UPC errorThank you
THE ITEM NEEDS TO BE RETURNED BY 6/27/TO AVOID RESTOCKING FEESAS LONG AS ALL THE ORIGINAL PACKAGING IS INCLUDED AND IS RETURNED WITHIN DAYS NO RESTOCK WOULD APPLYThank you
The customer was refunded, they should refer to their claimThank you
The customer can contact [redacted] if they do not wish to pay to returnWe are making an exception in allowing this return at all, and [redacted] is aware of thisThank you
WE HAVE REFUNDED HALF OF THE SHIPPINGTHANK YOU
Our return policy is very clearly available to our customers before placing an orderWe accept returns for unwanted merchandise but the customer would be responsible for the freight, this is a policy many companies haveWe do not have control over what [redacted] charges customers to return, we do not make those costsThe customer can use ***, [redacted] etc
We are sorry the customer feels this waySince the packaging was destroyed they cannot return the itemThank you for your feedback
We have been corresponding to this customer quite a few times in regards to this issue since 25-Dec-2016, its appears Amanda has been communicating quite regularly to the customer about missing parts then it was a missing box, which shipped Monday [redacted] and she sent tracking on thatAs well, the customer was advised on 1/that the parts would be shipping MondayThank you
Excellent serviceQuick responseTechnicians are very knowledgeable and take time to explain what they are doing and how system works overallRepairs were done quickly as promisedPersonnel in the office are very friendly and helpful
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Please consider a fair partial refund, a store credit or authorizing a return Thank you for your time Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in... reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, it should be made known to others viewing this company on your site that although they eventually agreed to return the item, it cost me $85 just to ship the item back to them. So at this point I have paid $100 in shipping for an item I returned that was $285. So basically purchasing the item from this company has cost me $100. I have also waited 4 days with no refund processed yet and the return has been confirmed delivered. Regards, [redacted] ***
This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.comThey may refer to their dispute, they ordered the Coaster Rodeo Octagon Dining Table and this is what was shippedWe are doing the customer a courtesy by allowing the returnThe return instructions are below which [redacted] sent the customer on 19-May-Thank you.ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] ,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insuredWe also do not allow customers to return items in personYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking
There is no scam, we apologize the customer was confused by the listingEach set has colors, the listing does not say they are getting sets
Complaint: [redacted] I am rejecting this response because: At no time did I see this disclaimer, perhaps an over site on my part but it certainly does not make any sense to pay $for an item and then have a $shipping fee, and have your item sent fed exHow bad do you think I need to clean my floor I am a very disappointed customer and will never get caught in the trap again After a conversation with you staff they indicated through a manager that you will be putting the shipping fee back on my debit card within business daysI want to make sure that is doneThis is a breakdown of the staff etcthat I talked to: [redacted] and [redacted] ref [redacted] the refund for the shipping will be done 3-business days in the amount of $10.39, this conversation was on this past Friday @5:51PM Another reference # that I have is [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I asked for a refund because the original color burgandy I ordered is unavailableI was told that I had to pick another colorI do not want a green comforterI want a refundI think its ridiculous I had to turn this company in to receive any response from this companyIts been over a month since I ordered thisI will be happy to return whatever they sent if they pay shipping and issue a refund beforehand Regards, [redacted] ***
There is no scam, the customer did not return the item properlyHere is our return policy which clearly outlines proper return procedure for your referenceReturn Policy Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first
This order was placed on ***.com and fulfilled by Unbeatablesale.com, we are a third party seller through [redacted] and we are listed as the seller next the itemOur polices are clearly listed there as wellThis order was place don 18-Oct-and shipped via freight on 22-Oct-Once an order is shipped it cannot be cancelled and is not eligible for cancellationThe customer was also advise don this information in a phone call to our company on 5-Nov-We do not accept returns on furniture items so at this point the customer has two optionsThe customer can accept delivery of the item that was ordered, or they can refuse deliveryPLEASE NOTE if they refuse delivery they will be refunded less a 25% restocking fee and the return freight fees, these fees will be taken from their refund and this is non negotiableI will post our policies below as listed on [redacted] for your referenceThank you.Cancellation PolicyWe do not cancel orders preship at this time Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possibleFor that reason, once an order has been submitted, it cannot be canceledIf an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refundPlease be sure that you want to make the purchase before submitting the orderOrders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking feePlease - Always provide a valid phone number so that we can contact you to schedule deliveryFreight & Shipping Charge Policy All items sold by UnbeatableSale.com have a set shipping charge based on items weight Most items ordered from unbeatablesale.com are shipped via UPSPlease allow 3- Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am rejecting this response because: Attached is a copy of my U.SPostal Service receipt evidencing my cost of $to return the misrepresented items to Unbeatable Sales I am currently out $and have no product to show for it Unbeatable Sales erroneously listed this item including an incorrect photo, and shipped to me a completely different item It is their error They failed to correct their website even after I informed them of the misrepresentation I believe Unbeatable Sales is not concerned about shipping correct items to its customers and that since the error is theirs, they need to right the situation completely, not partially There are laws protecting consumers from financial loss due to this type of action, over which consumers have no control