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Bay Area Air Conditioning

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Reviews Bay Area Air Conditioning

Bay Area Air Conditioning Reviews (271)

We apologize for the error on [redacted] siteThe item that we listed with the sku on the order and sold for this price is for the item"CVP-45ELB Noritz Tankless Water Heater Concentric Degree Vent Pipe Elbow Stainless Steel" which is what the customer receivedWe advised the customer [redacted] had an error and offered to sell the customer the item they wanted at the correct price, sku, etcWe also gave the customer a free return label for [redacted] errorThe customer will be refunded when the item is returnedWe have already addressed and corrected [redacted] error

Complaint: [redacted] I am rejecting this response because:I only received boxes not boxes and I signed the trucker receipt that I did NOT check it because the trucker dropped the palet in my grage and left quickly before I was able to check anything I should have checked the reviews on Yelp and seen that everone said Not to buy from this company , LET THE BUYER BEWARE I received only the peice dinning room set ONLY and NOT the ADDITIONAL CHAIRS I PAID APX $ for , PLEASE dont let these people do this to seinor people or any one else, SHUT THEM DOWNS [redacted] *** Regards, [redacted] ***

Hello,Hello,The item was delivered and signed for on 01/8/2017, picked up for shipment on 12/12/Once the item is with a carrier an appointment must be made for delivery, which is communication between the customer and the carrier companyA $shipping refund was applied due to the customers frustrationFreight & Shipping Charge PolicyAll items sold by UnbeatableSale.com have a set shipping charge based on items weightMost items ordered from unbeatablesale.com are shipped via ***Please allow 3-Business days for your order to ship and for any additional transit time.There will be a $Surcharge to reroute any package for any reason.Furniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipIf you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locationsWe do not charge you extra shipping for split shipmentsMany of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States

Very helpful service deptTechnicians are very helful and informative.Would recommend this company to someone else

Complaint: [redacted] I am rejecting this response because: The company has not addressed the issue of their fraudulent, misleading description of the item Regards, [redacted]

Hello, Thank you for your commentsI do apologizeWe are not able to refund money paid to a carrier, we can only refund money paid to us which we did previously

The customer received what we sell, the picture with a gun holster was not provided by our company nor do we list this item with a gun holster therefore customer made an assumption based on a photo although the description is 100% accurateWe issued a FULL refund and a return labelThis issue was resolved and this buyers claim is falseThank you

I apologize this order was NOT handled properlyDina is a new employee so I will address this with herWith that said, I have filed a [redacted] tracer as the item at this point is deemed lostI see you are stating you want a refund, however; I will ask if you would like a replacement, we can ship or refund without delayAlso, our no cancellation polciy would not apply to this particular situation and that was misinformationThank you

Complaint: [redacted] I am rejecting this response because: I am keeping the mop head because I DO not want to pay for return shippingSo therefore I agree to the price of the mop to have been taken out of my cardBUT if you look at the prior complaint with all of the details when speaking to your representative it did not indicate that I would NOT get the shipping price back into my card so therefore can we CLOSE this issue by you guaranteeing that the shipping cost be reimbursed I am NOT very happy with this whole transaction and will remember never to get caught in this trap again I really do not want your blah, blah, blah when responding just answer my question Regards, [redacted]

The customer ordered the "Autel.Us AUMD802-CABLE OBDII Cable for MD802/419/519/ MD802-CABLE" which clearly states it is a cable FOR the toolThis was not fraudulent, we sent the customer what they orderedThey have been refunded according to or return policy, we do not reimburse return freight or orignal shpping This has also been explained to the customer multiple timesThere was no error by Unbeatablesale.com

Complaint: [redacted] I am rejecting this response because: As previously stated this business falsely advertised a product stating unbeatable deal best pricing This business did not disclose that this would be shipped from [redacted] or any other outside supplier Under the consumer advertising act Endorsements are an important tool for advertisers and they can be persuasive to consumers But the law says they also have to be truthful and not misleading The Endorsement Guides also state that if there is a connection between the endorser and the marketer of a product that would affect how people evaluate the endorsement, it should bedisclosed The Guides are not regulations, and so there are no civil penalties associated with themBut if advertisers don’t follow the guides, the FTC may decide to investigate whether the practices are unfair or deceptive under the FTC Act.This company did not disclose that this product would be shipped from [redacted] company or outside supplier therefore they mislead my purchase as if they would have stated this I would not have purchased this product therefore no need for return Being that this company falsely represented this product they should subject to paying for return shipment as well as paying for full refund or penalty given by the Federal Trade Commission.We stand by our decision and would like a prepaid label as well as full refund[redacted]

The customer was sent a replacement which has been received, tracking is UPS [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: My order stated the delivery of June 5th to June 9th, I place my order on May 27th, The shipping noted on my order confirmation states "Standard Shipping (3-Business Days)You have not meet the order confirmation time frames as I paid to have that item deliveredYou haven't replied to my emails for assistanceI have attached my order confirmation that clearly shows shipping selected and deliveryIts June 25th, and NO itemI paid to have the item delivered June 5th- 9thNothing DeliveredMy order states Standard Shipping (3-Business Days) Its almost a month later, nothing delivered.I have made several attempts to contact you via email with NO replyNO ServiceNO resolutionI have asked for a refund due to Unbeatable Sales/ Pricefalls Marketplace failing to deliver my item as stated in my order confirmationI have paid a substantial amount of money to have the item shipped and coordinated flights to arrive in town to setup the item You are at fault, correct your mistake Regards, [redacted] ***

The customer was refunded on 19-Jan-less a 25% restocking fee for returning the item PAST DAYS, which was advised to [redacted] when I made the exception to even allow this returnThis information is listed in our return policyThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you! I am so sorry for the issueI thought I had ordered XLWhat do I need to do with the pants? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In regards to this order, it is customary that a customer would not be charged until an order ships UNLESS they use [redacted] [redacted] , per their guidelines, takes the money immediately from the customer so since the customer used this method of payment this is why the money was taken outThis has nothing to do with a seller.Unfortunately, this order had to be cancelled as this particular item was discontinued by the manufacturer and they did not have stock to fulfill the customers order, We do apologize as this is not standard and we were unaware of the situation prior to the order being placedGenerally, inventory is accurate and the customer would not be able to place an order for an item that is no longer available.Thank you

The customer has been refunded, as a courtesyThank you

The customer needs to refer to the claim they filed with [redacted] .Here is the representation of that claim:This customer received what was orderedThe description does not state the item is blackWe do not accept returns on furniture items but we will make an exception for this customer and allow the returnThe customer can return the item to us to:

This package was shipped as orderedWhen the carrier delivered the item to the customer, the item was signed for above the line where this states the package was delivered in good conditionThe customer is instructed to inspect the package before signing for the packageWe state this in our return policy as well that packages need to be inspected before signing This customer also advised that they threw away the original packaging so they cannot return the itemIn a circumstance, we can file a claim with the carrier for them to pick up the item or inspect the itemOur policy states items need to be in original packaging as wellAt this point, we have offered the customer a 10% discount or, we will be able to sell the customer a new table top at our costWe have explained our policies to the customer several timesOnce again, this package was SIGNED for by the customer and did not note any damage at the time of delivery

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

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