Paperclipmall is Unbeatablesale.comWe have no way of giving a customer miles or pointsAgain, this has to do with the customer and the rewards program website
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
The customer was refunded for the entire amount of the transactionThe shipping the customer paid to return the item is not refundable, a return label was issued to cover that expense
WE ALREADY RESOLVED THIS ISSUEThe [redacted] controller charger station is on its way to you via [redacted] tracking number [redacted] You do not need to return the incorrect item
Complaint: [redacted] I am rejecting this response because: The business is fraudulently describing the item that I purchased Consumers rely on the description of an item to decide whether to purchase it We have no knowledge of the meaning of stock/item numbers Yes, the title of the item said buffet but it described the hutch as well; I have no way of knowing that the hutch is not included in the order when it is included in the description Note that there was no notation of "buffet only" in the title.It is interesting to me that on their website, in the About Us section, it says: "A well-organized website with honest descriptions and realistic estimates of delivery time and shipping costs." Clearly, this description is not honest and their claim that they just take the description that the manufacturer gives them is weak.Regarding returning the item: On April I received an email from Unbeatablesale telling me that I could not return the furniture; their change of heart offer allowing me to return the buffet in the original packaging was first made on May 13, weeks after delivery By that time, the original packaging had been destroyed Nice gesture, perhaps, but a little self-serving, I believe.This is not a company that consumers should do business with I only wish that I had read the blogs about them before I placed my order I would not have ordered from them Regards, [redacted]
The refund was done 9/17/2015, generally it takes 3-business days to get refundedOur BN portal shows this was refunded the customer can speak to them directly at this point.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have decided to keep the antenna and attempt to resell it via [redacted] or something because the shipping and insurance costs are too high to send the item back and the business refuses to pay for that
Complaint: [redacted] I am rejecting this response because:The item is wrong because like I said I only ordered it becaus e I wanted plast ic containers like it showed on your website so that mea ns it was shipped in wrong I dont care anything about the littervi wanted the plastic containers therevfor it was shiped in wrong so I should not be responsible for paying shipping charges when it was shipped to me wrong Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:nobody threatened anybodyIf that's the case please send the recording as the calls are recordedI advised the company that the bloalzzard was coming and if I did put it outside I did not want to be responsible for the productThey agreedthe company gave me a hard time from the beginning, complaining that I was complaint because it was only I do not accept the behavior that this company has displayed to a costumerThey did refund my cardHowever I was treated very Rude and now lied upon saying I threatened somebodyI want a apology for this and then I will call this matter closed Regards, [redacted]
OUR POSITION WILL NOT CHANGE AS WE ARE NOT THE SHIPPER THEREFORE WE CANNOT FILE A CLAIM FOR THE CUSTOMERIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
I am rejecting this response because: as of five minutes ago my credit card reflects no such refund, nor is there anything pendingThis company has a habit of lying, just look at their complaint historyAnd this is no differentI understand your return policyJust refund me what is rightfully mine as you have a product that I returned since 7/29/and I have not seen one penny of it
The customer received a damaged item, we have to file a claim with the carrier to recoup the lossThe customer was offered a refund or a replacement, they asked for a refundThey were issued a refund on 1/31/17, and original shipping is non refundable and that was advised to the customer on 1/ Thank you,
The customer was offered $compensation off the chairs or a return label for a full refund, they advised they would take the discount which has been appliedThis matter is closedThank you
Complaint: [redacted] I am rejecting this response because: Unbeatablesale.com refuses to resolve this complaint They also refuse to respond to anymore correspondence from the Better Business Bearu as you can see in their previous email Regards, [redacted]
The customer called on 18-Jun-to return the itemWe asked in it was opened as we do not accept returns on opened electronicsThe customer stated only opened the brown box not the manufacturer packageWe told the customer that if it's found to be opened, we will send the item backThe item was returned on 22-Jun-2015, the warehouse manager inspected the item and it was opened and refused as advisedThere is no refund due as we do not accept returns on opened electronic itemsThank you
Paperclipmall is Unbeatablesale.comWe have no way of giving a customer miles or pointsAgain, this has to do with the customer and the rewards program website
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
The customer was refunded for the entire amount of the transactionThe shipping the customer paid to return the item is not refundable, a return label was issued to cover that expense
WE ALREADY RESOLVED THIS ISSUEThe [redacted] controller charger station is on its way to you via [redacted] tracking number [redacted] You do not need to return the incorrect item
This order was cancelled, nothing will ship on this orderThank you
Complaint: [redacted] I am rejecting this response because: The business is fraudulently describing the item that I purchased Consumers rely on the description of an item to decide whether to purchase it We have no knowledge of the meaning of stock/item numbers Yes, the title of the item said buffet but it described the hutch as well; I have no way of knowing that the hutch is not included in the order when it is included in the description Note that there was no notation of "buffet only" in the title.It is interesting to me that on their website, in the About Us section, it says: "A well-organized website with honest descriptions and realistic estimates of delivery time and shipping costs." Clearly, this description is not honest and their claim that they just take the description that the manufacturer gives them is weak.Regarding returning the item: On April I received an email from Unbeatablesale telling me that I could not return the furniture; their change of heart offer allowing me to return the buffet in the original packaging was first made on May 13, weeks after delivery By that time, the original packaging had been destroyed Nice gesture, perhaps, but a little self-serving, I believe.This is not a company that consumers should do business with I only wish that I had read the blogs about them before I placed my order I would not have ordered from them Regards, [redacted]
The refund was done 9/17/2015, generally it takes 3-business days to get refundedOur BN portal shows this was refunded the customer can speak to them directly at this point.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have decided to keep the antenna and attempt to resell it via [redacted] or something because the shipping and insurance costs are too high to send the item back and the business refuses to pay for that
Complaint: [redacted] I am rejecting this response because:The item is wrong because like I said I only ordered it becaus e I wanted plast ic containers like it showed on your website so that mea ns it was shipped in wrong I dont care anything about the littervi wanted the plastic containers therevfor it was shiped in wrong so I should not be responsible for paying shipping charges when it was shipped to me wrong Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:nobody threatened anybodyIf that's the case please send the recording as the calls are recordedI advised the company that the bloalzzard was coming and if I did put it outside I did not want to be responsible for the productThey agreedthe company gave me a hard time from the beginning, complaining that I was complaint because it was only I do not accept the behavior that this company has displayed to a costumerThey did refund my cardHowever I was treated very Rude and now lied upon saying I threatened somebodyI want a apology for this and then I will call this matter closed Regards, [redacted]
The customer was refunded for the cancelled order on 9/17/
This customer filed a credit card disputeWe are no longer able to resolve any issues through the Revdex.com any longer due to thisThank you
This has been cancelled
OUR POSITION WILL NOT CHANGE AS WE ARE NOT THE SHIPPER THEREFORE WE CANNOT FILE A CLAIM FOR THE CUSTOMERIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
I am rejecting this response because: as of five minutes ago my credit card reflects no such refund, nor is there anything pendingThis company has a habit of lying, just look at their complaint historyAnd this is no differentI understand your return policyJust refund me what is rightfully mine as you have a product that I returned since 7/29/and I have not seen one penny of it
The customer received a damaged item, we have to file a claim with the carrier to recoup the lossThe customer was offered a refund or a replacement, they asked for a refundThey were issued a refund on 1/31/17, and original shipping is non refundable and that was advised to the customer on 1/ Thank you,
The customer was offered $compensation off the chairs or a return label for a full refund, they advised they would take the discount which has been appliedThis matter is closedThank you
Complaint: [redacted] I am rejecting this response because: Unbeatablesale.com refuses to resolve this complaint They also refuse to respond to anymore correspondence from the Better Business Bearu as you can see in their previous email Regards, [redacted]
The customer called on 18-Jun-to return the itemWe asked in it was opened as we do not accept returns on opened electronicsThe customer stated only opened the brown box not the manufacturer packageWe told the customer that if it's found to be opened, we will send the item backThe item was returned on 22-Jun-2015, the warehouse manager inspected the item and it was opened and refused as advisedThere is no refund due as we do not accept returns on opened electronic itemsThank you