Customer recd what was ordered, the Dozydotes Theater Seating Black Leather Like on 3/which is for children and is described as suchHere is the description of the item on [redacted] : Family Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get comfy while they watch a movie with the whole familyFamily Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get comfy while they watch a movie with the whole family- This set features TWO individual Club chairs and a console bench with built in Cup Holders! The set can be connected or split up if you wish- Mom and Dad can snuggle on the couch while the kids enjoy eating a bowl of popcorn and have a soda in their very own chairs- No need to go to the theater, your kids will thoroughly enjoy watching their favorite movies with Mom and Dad from their very own theater seats! This high-quality seating comes in a variety of kid-durable fabrics that make clean- up a snap when the fun is over- this child set includes Chairs and Cronsole SKU: [redacted] Order was not incorrect, the customer admittedly ordered incorrectlyWe do not take returns on furnitureOn 3/the customer called and stated they needed to return this as they did not realize it was for children, this was on a recorded call as wellWe made an exception to our return policy and allowed the customer to return this item, due to their error and the high dollar amount of the orderThis return information was sent to the customer on 3/16, stating how and where to return and that the item needed to be returned within days, which is tomorrow 4/15/The customer called in on 4/13/to complain about the cost of return freightWe advised the customer this return was being made as an exception and we are not able to reimburse freight costs which are not paid to usThe customer would be responsible for the freight if they wanted a refundWe let the customer know that if the item was returned within days they would get a full item cost refund, we never mentioned a restocking fee although there will be one if the item is returned past daysThe customer was given the appropriate information to receive a refund if needed, they have had that information for almost daysThank you for allowing us to represent the facts of this issue
Paperclipmall is Unbeatablesale.comWe have no way of giving a customer miles or pointsAgain, this has to do with the customer and the rewards program website
WE ALREADY RESOLVED THIS ISSUEThe [redacted] controller charger station is on its way to you via [redacted] tracking number [redacted] You do not need to return the incorrect item
The customer was refunded for the entire amount of the transactionThe shipping the customer paid to return the item is not refundable, a return label was issued to cover that expense
Complaint: [redacted] I am rejecting this response because: The business is fraudulently describing the item that I purchased Consumers rely on the description of an item to decide whether to purchase it We have no knowledge of the meaning of stock/item numbers Yes, the title of the item said buffet but it described the hutch as well; I have no way of knowing that the hutch is not included in the order when it is included in the description Note that there was no notation of "buffet only" in the title.It is interesting to me that on their website, in the About Us section, it says: "A well-organized website with honest descriptions and realistic estimates of delivery time and shipping costs." Clearly, this description is not honest and their claim that they just take the description that the manufacturer gives them is weak.Regarding returning the item: On April I received an email from Unbeatablesale telling me that I could not return the furniture; their change of heart offer allowing me to return the buffet in the original packaging was first made on May 13, weeks after delivery By that time, the original packaging had been destroyed Nice gesture, perhaps, but a little self-serving, I believe.This is not a company that consumers should do business with I only wish that I had read the blogs about them before I placed my order I would not have ordered from them Regards, [redacted]
The refund was done 9/17/2015, generally it takes 3-business days to get refundedOur BN portal shows this was refunded the customer can speak to them directly at this point.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have decided to keep the antenna and attempt to resell it via [redacted] or something because the shipping and insurance costs are too high to send the item back and the business refuses to pay for that
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because:nobody threatened anybodyIf that's the case please send the recording as the calls are recordedI advised the company that the bloalzzard was coming and if I did put it outside I did not want to be responsible for the productThey agreedthe company gave me a hard time from the beginning, complaining that I was complaint because it was only I do not accept the behavior that this company has displayed to a costumerThey did refund my cardHowever I was treated very Rude and now lied upon saying I threatened somebodyI want a apology for this and then I will call this matter closed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The item is wrong because like I said I only ordered it becaus e I wanted plast ic containers like it showed on your website so that mea ns it was shipped in wrong I dont care anything about the littervi wanted the plastic containers therevfor it was shiped in wrong so I should not be responsible for paying shipping charges when it was shipped to me wrong Regards, [redacted]
OUR POSITION WILL NOT CHANGE AS WE ARE NOT THE SHIPPER THEREFORE WE CANNOT FILE A CLAIM FOR THE CUSTOMERIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
I am rejecting this response because: as of five minutes ago my credit card reflects no such refund, nor is there anything pendingThis company has a habit of lying, just look at their complaint historyAnd this is no differentI understand your return policyJust refund me what is rightfully mine as you have a product that I returned since 7/29/and I have not seen one penny of it
The customer called on 18-Jun-to return the itemWe asked in it was opened as we do not accept returns on opened electronicsThe customer stated only opened the brown box not the manufacturer packageWe told the customer that if it's found to be opened, we will send the item backThe item was returned on 22-Jun-2015, the warehouse manager inspected the item and it was opened and refused as advisedThere is no refund due as we do not accept returns on opened electronic itemsThank you
The customer was offered $compensation off the chairs or a return label for a full refund, they advised they would take the discount which has been appliedThis matter is closedThank you
Complaint: [redacted] I am rejecting this response because: I need a return label to send back your steel frameYou already have the mattress and half of the frame, so YES you are obligated to issue my refund Regards, [redacted]
The customer ordered one and received one, if the listing said pack, which it did not, and they did not receive three than we would be at fault, but again it does notCustomer made an assumption based on cost and that is not the fault of the sellerIf they are seeking a refund, they may return the itemThank you
Customer recd what was ordered, the Dozydotes Theater Seating Black Leather Like on 3/which is for children and is described as suchHere is the description of the item on [redacted] : Family Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get comfy while they watch a movie with the whole familyFamily Movie Night! Your child will love having Dozydotes Children's Theater Seating to relax and get comfy while they watch a movie with the whole family- This set features TWO individual Club chairs and a console bench with built in Cup Holders! The set can be connected or split up if you wish- Mom and Dad can snuggle on the couch while the kids enjoy eating a bowl of popcorn and have a soda in their very own chairs- No need to go to the theater, your kids will thoroughly enjoy watching their favorite movies with Mom and Dad from their very own theater seats! This high-quality seating comes in a variety of kid-durable fabrics that make clean- up a snap when the fun is over- this child set includes Chairs and Cronsole SKU: [redacted] Order was not incorrect, the customer admittedly ordered incorrectlyWe do not take returns on furnitureOn 3/the customer called and stated they needed to return this as they did not realize it was for children, this was on a recorded call as wellWe made an exception to our return policy and allowed the customer to return this item, due to their error and the high dollar amount of the orderThis return information was sent to the customer on 3/16, stating how and where to return and that the item needed to be returned within days, which is tomorrow 4/15/The customer called in on 4/13/to complain about the cost of return freightWe advised the customer this return was being made as an exception and we are not able to reimburse freight costs which are not paid to usThe customer would be responsible for the freight if they wanted a refundWe let the customer know that if the item was returned within days they would get a full item cost refund, we never mentioned a restocking fee although there will be one if the item is returned past daysThe customer was given the appropriate information to receive a refund if needed, they have had that information for almost daysThank you for allowing us to represent the facts of this issue
Paperclipmall is Unbeatablesale.comWe have no way of giving a customer miles or pointsAgain, this has to do with the customer and the rewards program website
WE ALREADY RESOLVED THIS ISSUEThe [redacted] controller charger station is on its way to you via [redacted] tracking number [redacted] You do not need to return the incorrect item
The customer was refunded for the entire amount of the transactionThe shipping the customer paid to return the item is not refundable, a return label was issued to cover that expense
Complaint: [redacted] I am rejecting this response because: The business is fraudulently describing the item that I purchased Consumers rely on the description of an item to decide whether to purchase it We have no knowledge of the meaning of stock/item numbers Yes, the title of the item said buffet but it described the hutch as well; I have no way of knowing that the hutch is not included in the order when it is included in the description Note that there was no notation of "buffet only" in the title.It is interesting to me that on their website, in the About Us section, it says: "A well-organized website with honest descriptions and realistic estimates of delivery time and shipping costs." Clearly, this description is not honest and their claim that they just take the description that the manufacturer gives them is weak.Regarding returning the item: On April I received an email from Unbeatablesale telling me that I could not return the furniture; their change of heart offer allowing me to return the buffet in the original packaging was first made on May 13, weeks after delivery By that time, the original packaging had been destroyed Nice gesture, perhaps, but a little self-serving, I believe.This is not a company that consumers should do business with I only wish that I had read the blogs about them before I placed my order I would not have ordered from them Regards, [redacted]
The refund was done 9/17/2015, generally it takes 3-business days to get refundedOur BN portal shows this was refunded the customer can speak to them directly at this point.Thank you
This order was cancelled, nothing will ship on this orderThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have decided to keep the antenna and attempt to resell it via [redacted] or something because the shipping and insurance costs are too high to send the item back and the business refuses to pay for that
This has been cancelled
The customer was refunded for the cancelled order on 9/17/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because:nobody threatened anybodyIf that's the case please send the recording as the calls are recordedI advised the company that the bloalzzard was coming and if I did put it outside I did not want to be responsible for the productThey agreedthe company gave me a hard time from the beginning, complaining that I was complaint because it was only I do not accept the behavior that this company has displayed to a costumerThey did refund my cardHowever I was treated very Rude and now lied upon saying I threatened somebodyI want a apology for this and then I will call this matter closed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The item is wrong because like I said I only ordered it becaus e I wanted plast ic containers like it showed on your website so that mea ns it was shipped in wrong I dont care anything about the littervi wanted the plastic containers therevfor it was shiped in wrong so I should not be responsible for paying shipping charges when it was shipped to me wrong Regards, [redacted]
OUR POSITION WILL NOT CHANGE AS WE ARE NOT THE SHIPPER THEREFORE WE CANNOT FILE A CLAIM FOR THE CUSTOMERIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
This customer filed a credit card disputeWe are no longer able to resolve any issues through the Revdex.com any longer due to thisThank you
I am rejecting this response because: as of five minutes ago my credit card reflects no such refund, nor is there anything pendingThis company has a habit of lying, just look at their complaint historyAnd this is no differentI understand your return policyJust refund me what is rightfully mine as you have a product that I returned since 7/29/and I have not seen one penny of it
The customer called on 18-Jun-to return the itemWe asked in it was opened as we do not accept returns on opened electronicsThe customer stated only opened the brown box not the manufacturer packageWe told the customer that if it's found to be opened, we will send the item backThe item was returned on 22-Jun-2015, the warehouse manager inspected the item and it was opened and refused as advisedThere is no refund due as we do not accept returns on opened electronic itemsThank you
The customer was offered $compensation off the chairs or a return label for a full refund, they advised they would take the discount which has been appliedThis matter is closedThank you
Complaint: [redacted] I am rejecting this response because: I need a return label to send back your steel frameYou already have the mattress and half of the frame, so YES you are obligated to issue my refund Regards, [redacted]
The customer ordered one and received one, if the listing said pack, which it did not, and they did not receive three than we would be at fault, but again it does notCustomer made an assumption based on cost and that is not the fault of the sellerIf they are seeking a refund, they may return the itemThank you