Buyers claim is falseThe customer received what was ordered, here is a link to the item purchased: http://www.unbeatablesales.com/ [redacted] As a courtesy, we allowed this customer to keep our item, which was correct, free of chargeWe do not refund original shipping charges.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
The customer may contact [redacted] if they have an issue with the listingWe sold and shipped the customer a table as you can see from the attachment and confirmation emailWe have already provided two optionsThank you
Complaint: [redacted] I am rejecting this response because: They charged full price for out-of-date software It was placed and marketed in a way that many other customers made the same mistake I am more stubborn than most.If they do not pay for ratings, then they just happen to have an extraordinary collection of reviewers who give a maximum rating and say, "I ordered X and it arrived on time" and nothing else And those reviewers don't review anything else Take from that what you will Regards, [redacted] ***
Please see customers ORDER CONFIRMATION attached, please also see a screenshot of what this item on [redacted] looks like when you add it to cart PRIOR to purchasingYou will see proof in both instances that the customer placed an order for the TABLE onlyThey also spoke to our customer service team multiple times but specifically on 22-May-when they spoke to our company we advised the customer prior to them accepting delivery that this was curbside delivery and a table only, the customer told our team she would be accepting the itemIf the customer did not want the table ordered it should have been refusedWe do sell the chairs separately if the customer wishes to purchase them, we are NOT sending them free of charge as they were not ordered with the tableWe also made an exception to our return policy(below) which clearly states we do to accept returns on furniture but we gave the customer return instructionsAt this time, the customer has two options 1) keep item or 2) return item at their expense for a refundReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind
We would have a record of it if we ever sold the item at this cost, we have checked and we have never listed the item at this priceWithout any proof or evidence from the consumer we do not know what they saw or what they were looking at, or if it was our listing or perhaps a one day sale or a warehouse clearance item.Our records indicate the price has remained the same within a few dollars increase since we have started selling this item in No one has ever purchased the item for
This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.comThey may refer to their disputeThe return instructions are below which [redacted] sent the customer on 19-May-Again, we are not at liberty to assist any customer who files claims with their bank through the Revdex.comThank you.ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] ,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insuredWe also do not allow customers to return items in personYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
Hello,The item was delivered 1/4/16, and may be returned if no longer neededYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ
Complaint: [redacted] I am rejecting this response because: I filed that claim in December when I began to have trouble getting my money from this sellerI have not received any of my money backI have filed an escalated claim with [redacted] as of January 11thI have heard nothing from [redacted] in regards to my claim from themI had to call [redacted] to re-file and find anything outIt turns out there is nothing that [redacted] was even doing to help me with thisI was told last night that I could expect a call within 24-hours, but I never heard from them the firs timeI have no confidence that they will contact me this timeAlso, the fact that any claim has been filed with [redacted] does not negate the fact that this company has their defective product and is withholding my moneyI have attached copies of the emails from the seller and myself since December and up to current dateIf this is not resolved I will file civil charges as soon as possibleAfter the conversation with the seller last night I am still getting the run around from Unbeatable Sale and [redacted] Regards, [redacted]
We sincerely apologize for the inconvenienceWe have issued the customers refund of their original shipping as a courtesy todayThank you
Buyers claim is falseThe customer received what was ordered, here is a link to the item purchased: http://www.unbeatablesales.com/ [redacted] As a courtesy, we allowed this customer to keep our item, which was correct, free of chargeWe do not refund original shipping charges.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
The customer may contact [redacted] if they have an issue with the listingWe sold and shipped the customer a table as you can see from the attachment and confirmation emailWe have already provided two optionsThank you
Complaint: [redacted] I am rejecting this response because: They charged full price for out-of-date software It was placed and marketed in a way that many other customers made the same mistake I am more stubborn than most.If they do not pay for ratings, then they just happen to have an extraordinary collection of reviewers who give a maximum rating and say, "I ordered X and it arrived on time" and nothing else And those reviewers don't review anything else Take from that what you will Regards, [redacted] ***
Please see customers ORDER CONFIRMATION attached, please also see a screenshot of what this item on [redacted] looks like when you add it to cart PRIOR to purchasingYou will see proof in both instances that the customer placed an order for the TABLE onlyThey also spoke to our customer service team multiple times but specifically on 22-May-when they spoke to our company we advised the customer prior to them accepting delivery that this was curbside delivery and a table only, the customer told our team she would be accepting the itemIf the customer did not want the table ordered it should have been refusedWe do sell the chairs separately if the customer wishes to purchase them, we are NOT sending them free of charge as they were not ordered with the tableWe also made an exception to our return policy(below) which clearly states we do to accept returns on furniture but we gave the customer return instructionsAt this time, the customer has two options 1) keep item or 2) return item at their expense for a refundReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind
We would have a record of it if we ever sold the item at this cost, we have checked and we have never listed the item at this priceWithout any proof or evidence from the consumer we do not know what they saw or what they were looking at, or if it was our listing or perhaps a one day sale or a warehouse clearance item.Our records indicate the price has remained the same within a few dollars increase since we have started selling this item in No one has ever purchased the item for
The customer was refunded 7-Jan-Thank you
The customer was refunded
This customer has filed a claim with [redacted] regarding this transaction therefore we cannot assist through the Revdex.comThey may refer to their disputeThe return instructions are below which [redacted] sent the customer on 19-May-Again, we are not at liberty to assist any customer who files claims with their bank through the Revdex.comThank you.ORDER #: [redacted] REFERENCE #: [redacted] ITEM #: [redacted] Dear [redacted] ,Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedUnbeatablesale.com has a money back guaranty on products returned within daysWe do not accept returns on furniture items, however; we are willing to make an one time exception with a 25% restocking fee.Please note: All returns must be in their original carton with all packing material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insuredWe also do not allow customers to return items in personYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
Hello,The item was delivered 1/4/16, and may be returned if no longer neededYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ
Complaint: [redacted] I am rejecting this response because: I filed that claim in December when I began to have trouble getting my money from this sellerI have not received any of my money backI have filed an escalated claim with [redacted] as of January 11thI have heard nothing from [redacted] in regards to my claim from themI had to call [redacted] to re-file and find anything outIt turns out there is nothing that [redacted] was even doing to help me with thisI was told last night that I could expect a call within 24-hours, but I never heard from them the firs timeI have no confidence that they will contact me this timeAlso, the fact that any claim has been filed with [redacted] does not negate the fact that this company has their defective product and is withholding my moneyI have attached copies of the emails from the seller and myself since December and up to current dateIf this is not resolved I will file civil charges as soon as possibleAfter the conversation with the seller last night I am still getting the run around from Unbeatable Sale and [redacted] Regards, [redacted]