I am rejecting this response because: I paid $for shippingI would like a refund for this shipping cost as the company, Unbeatable Sales, stated, shipping is usually within to weeksI only received my product after weeks, and only because I launched an official complaint with the Revdex.comIf I hadn't escalated my complaint to this level, I would still be waiting for my order to be delivered
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]
This is our corporate office and this is not the first time a customer has shipped an item and the item has become damagedThose customers were all required to contacted ***, [redacted] etcand file the claim themselvesWe are not the shipper and cannot file the claim on their behalf, the item is damaged and no refund will be providedIf the customer does not file the claim for themselves they will not get reimbursedThank you
Complaint: [redacted] I am rejecting this response because:Same reason as before, the return policy they have on [redacted] is different then what they are stating in this debate Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: SIGNING for the package and indicating that the packaging is in good condition is of no relevance hereThe facts are that this is a manufacturer's defect, as the packaging was not damaged in any way AND the unpackaging of the item requires multiple people and a long period of timeI had arranged for this to occur upon delivery, but the MERCHANT'S FAILURE to order the proper delivery truck (one containing a lift gate) required me to have to reschedule my professional installersI have spoken to the manufacturer and have been told that the merchant needs to contact them directly to arrange for a resolution as this table has a one-year warranty and the merchant should NOT be attempting to sell me replacement parts under any circumstances Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: For a company that claims unparalleled customer service, I am surprised to find you making no steps toward resolving this issueYou are simply repeating the same responseBeyond that, your responses are not trueOne only has to visit funtoymall.com and click on the policy tab to see the fault in your siteWhen your customer service team leader and I were speaking immediately after this order prematurely completed, she was unable to find your "no cancellation policy" on funtoymall.comClearly, we disagree on the matter of shipping charges being disclosedAs I have mentioned previously, I cannot prove this for fear of making another purchase from your siteI do not wish you to restate your response, I have understood what you are expressing and would like you to make effort toward reconciling this matterAfter all, customer care is your first priority yet you have done nothing to aid in this processHad your company simply cancelled the order one of the first several times I called before the order was shipped this all could have been avoidedThe item arrived yesterdayI have the RMA previously suppliedI will ship the item back to you at my expense if you agree to refund the entire purchase/shipping/handling amount Regards, [redacted]
In order to issue a refund, please use the label that was issued on 2/6/15, UPS [redacted] Once the items are returned a refund will be issued, we do not issue refund prior to returns being receivedThe label has not been used to dateThank you
Unbeatablesales refunded the customer their item cost of $313.00, all shipping fees the customer incurs are their responsibility and are non nonrefundable, monies paid to [redacted] are not returnableIt state sin the return instructions: Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured
Complaint: [redacted] I am rejecting this response because: The picture on their website clearly shows the item they are selling comes in a plastic container nowhere does it state that the item they are selling will be substituted in cardboard boxes so why should I have to pay to ship the item back when it was clearly shipped to me wrong Regards, [redacted]
This customer is not eligible to return this item as we have a return policy that we do not accept returns on open electronic itemsThe customer opened and used this itemReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's
We do not issue labels as stated belowPolicies: http://www.unbeatablesale.com/shippinfo.htmlThank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ Tell us why here
Complaint: [redacted] I am rejecting this response because:I have disputed this sale with my cardholderI feel very stupid for letting someone take advantage of me like you didI wouldnt wish your return policy on my worst enemyNor your oversized shipping chargeI think you're doing bad businessJust because you can, doesn't mean you shouldI will warn everyone I know to be cautious purchasing from you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The seller is not fair company based on my experience so far, they are trying to diversify and evading customersI am trying all sort of ways to get justice including [redacted] and [redacted] etcAll I want is justice and this kind of sellers should be punished for not accepting their mistakes and troubling customers Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The seller continues to avoid addressing my issues I encourage the seller in good faith to directly address the error in the listing The product image clearly shows packages and also has the text claiming there is extra value in purchasing the product as it contains packages of count *** The seller continues to avoid addressing my request for a refund of shipping costs.I have provided clear evidence that the seller had an error in the listing If I had realized that this was a single pack rather than a pack I would have not paid $(including s/h) for a single pack of [redacted] as I am of the opinion that the price is high.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: AAccording to unbeatable sale the return period is daysI assume that is days from order date, and not from when the item was receivedMy order was placed 9/02, my first contact was made 9/27, which falls within their day periodI have tried to contact the manufacturer as well, with no response Regards, [redacted]
The customer received what they ordered, here are those two options again:1)If the customer would like to purchase the base, it is Item #: [redacted] , and is listed as the" [redacted] Round Dining Room Table Base - White-Table only" If they call sales I will authorize a 20% discount off the item.2)Another option for this customer is to return the item, we do not accept returns on furniture, however; as a one time courtesy I will allow itThey can return to [redacted] ***Thank you
This order was placed on 4-Feb-2015, that day the customer called to cancel as THEY ordered the wrong itemUnbeatablesale.com has a no cancellation policy as listed on [redacted] and all sites and the order was shipped 5-Feb-2015, it was not cancelled nor confirmed cancelledThe tracking is [redacted] The customer was sent return instructions to return the item they ordered incorrectly on 5-Feb-We do not issue labels, all returns are at the expense of the customerThis information was provided during a phone transaction on 5-Feb-The customer will be refunded their item cost once the item is returned.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701This matter has previously been resolved
I am rejecting this response because: I paid $for shippingI would like a refund for this shipping cost as the company, Unbeatable Sales, stated, shipping is usually within to weeksI only received my product after weeks, and only because I launched an official complaint with the Revdex.comIf I hadn't escalated my complaint to this level, I would still be waiting for my order to be delivered
Hello, A refund has been issuedOur sincerest apologizes for the delay, it definitely should to have take this long to resolveThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]
This is our corporate office and this is not the first time a customer has shipped an item and the item has become damagedThose customers were all required to contacted ***, [redacted] etcand file the claim themselvesWe are not the shipper and cannot file the claim on their behalf, the item is damaged and no refund will be providedIf the customer does not file the claim for themselves they will not get reimbursedThank you
We will no longer be responding to this Revdex.com, as the customer was refundedThank you for your inquiry
Complaint: [redacted] I am rejecting this response because:Same reason as before, the return policy they have on [redacted] is different then what they are stating in this debate Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: SIGNING for the package and indicating that the packaging is in good condition is of no relevance hereThe facts are that this is a manufacturer's defect, as the packaging was not damaged in any way AND the unpackaging of the item requires multiple people and a long period of timeI had arranged for this to occur upon delivery, but the MERCHANT'S FAILURE to order the proper delivery truck (one containing a lift gate) required me to have to reschedule my professional installersI have spoken to the manufacturer and have been told that the merchant needs to contact them directly to arrange for a resolution as this table has a one-year warranty and the merchant should NOT be attempting to sell me replacement parts under any circumstances Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: For a company that claims unparalleled customer service, I am surprised to find you making no steps toward resolving this issueYou are simply repeating the same responseBeyond that, your responses are not trueOne only has to visit funtoymall.com and click on the policy tab to see the fault in your siteWhen your customer service team leader and I were speaking immediately after this order prematurely completed, she was unable to find your "no cancellation policy" on funtoymall.comClearly, we disagree on the matter of shipping charges being disclosedAs I have mentioned previously, I cannot prove this for fear of making another purchase from your siteI do not wish you to restate your response, I have understood what you are expressing and would like you to make effort toward reconciling this matterAfter all, customer care is your first priority yet you have done nothing to aid in this processHad your company simply cancelled the order one of the first several times I called before the order was shipped this all could have been avoidedThe item arrived yesterdayI have the RMA previously suppliedI will ship the item back to you at my expense if you agree to refund the entire purchase/shipping/handling amount Regards, [redacted]
In order to issue a refund, please use the label that was issued on 2/6/15, UPS [redacted] Once the items are returned a refund will be issued, we do not issue refund prior to returns being receivedThe label has not been used to dateThank you
Unbeatablesales refunded the customer their item cost of $313.00, all shipping fees the customer incurs are their responsibility and are non nonrefundable, monies paid to [redacted] are not returnableIt state sin the return instructions: Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured
Complaint: [redacted] I am rejecting this response because: The picture on their website clearly shows the item they are selling comes in a plastic container nowhere does it state that the item they are selling will be substituted in cardboard boxes so why should I have to pay to ship the item back when it was clearly shipped to me wrong Regards, [redacted]
This customer is not eligible to return this item as we have a return policy that we do not accept returns on open electronic itemsThe customer opened and used this itemReturn Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's
We do not issue labels as stated belowPolicies: http://www.unbeatablesale.com/shippinfo.htmlThank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ Tell us why here
Complaint: [redacted] I am rejecting this response because: We did NOT receive a refund for the items returned Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have disputed this sale with my cardholderI feel very stupid for letting someone take advantage of me like you didI wouldnt wish your return policy on my worst enemyNor your oversized shipping chargeI think you're doing bad businessJust because you can, doesn't mean you shouldI will warn everyone I know to be cautious purchasing from you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The seller is not fair company based on my experience so far, they are trying to diversify and evading customersI am trying all sort of ways to get justice including [redacted] and [redacted] etcAll I want is justice and this kind of sellers should be punished for not accepting their mistakes and troubling customers Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The seller continues to avoid addressing my issues I encourage the seller in good faith to directly address the error in the listing The product image clearly shows packages and also has the text claiming there is extra value in purchasing the product as it contains packages of count *** The seller continues to avoid addressing my request for a refund of shipping costs.I have provided clear evidence that the seller had an error in the listing If I had realized that this was a single pack rather than a pack I would have not paid $(including s/h) for a single pack of [redacted] as I am of the opinion that the price is high.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: AAccording to unbeatable sale the return period is daysI assume that is days from order date, and not from when the item was receivedMy order was placed 9/02, my first contact was made 9/27, which falls within their day periodI have tried to contact the manufacturer as well, with no response Regards, [redacted]
The customer received what they ordered, here are those two options again:1)If the customer would like to purchase the base, it is Item #: [redacted] , and is listed as the" [redacted] Round Dining Room Table Base - White-Table only" If they call sales I will authorize a 20% discount off the item.2)Another option for this customer is to return the item, we do not accept returns on furniture, however; as a one time courtesy I will allow itThey can return to [redacted] ***Thank you
This order was placed on 4-Feb-2015, that day the customer called to cancel as THEY ordered the wrong itemUnbeatablesale.com has a no cancellation policy as listed on [redacted] and all sites and the order was shipped 5-Feb-2015, it was not cancelled nor confirmed cancelledThe tracking is [redacted] The customer was sent return instructions to return the item they ordered incorrectly on 5-Feb-We do not issue labels, all returns are at the expense of the customerThis information was provided during a phone transaction on 5-Feb-The customer will be refunded their item cost once the item is returned.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701This matter has previously been resolved