The buyers claim is falseThe customer placed and order for two " [redacted] Round Bowl" clearly this states round bowl with no indication of a tank or a complete setFurthermore, the product description states: [redacted] round front bowl Watersense high efficiency toiletOther sellers who sell this as a set, state the word COMBO or TANK WITH BOWL and the price is double, bot again this customer only purchased the round bowl from usIf the customer requires a tank they would need to buy one since they did not order it from usAt this time, they have two options: purchase tanks or return the bowls they orderedThank you
Complaint: [redacted] I am rejecting this response because: This seller is obviously not concerned with resolving this situation The chairs I received were not as represented on [redacted] .com The seller has only offered solutions that cause me further monetary loss for their mistake I have been willing to meet them 1/way, getting the chairs fixed on my end, but the seller has not been willing to be reasonable at all The only offer they have made (returning the chairs at my cost + a restocking fee) would have cost me about $out of pocket and left me with nothing to show for my money How do you deal with a company that is completely unwilling to ensure customers receive what they paid for? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I didn't demand refund, I requested a shipping labelRepasked what will I like for them to do once they received error item back she gave an option to refund or wait until chair became available , I selected option to be refunded since they had the chance to send proper item initially Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Teo filters have already been used and installedI'm looking for a refund for the 50% of my order I did not receive but paid forThey were advertised on multiple website they retail through as a 2-pack Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Again, the company is not addressing the fraudulent advertising It is clear that they are unwilling to admit to their deception Unbeatablesale.com is a poorly run business that takes advantage of consumers I hope that the Revdex.com will take this under consideration the next time they evaluate the business In the meantime, I intend to do my very best via social media to tell consumers to avoid doing business with them Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I was sold a black Footboard that cost delivered When it arrived, it had a bright silver chrome strip on the top; something not shown on the website photos.If possible, please accept my return for a full refund or provide equal value for this Bait & Switch.Thank you for your time Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: UNBEATABLESALE.COM RECEIVED THE SINK AS SOON AS [redacted] , AUTHORIZED THE RTG (RETURN GOOD AUTHORIZATION) DATED 1/20/17,THEN APICK UP BY [redacted] HAD BEEN SCHEDULED BY UNBEATABLESALE.COM THE FOLLOWING MONDAY, I'M SENDING YOU A COPY OF PART OF THAT EMAIL FROM JESSICA, CUSTOMER SERVICE, I CERTAINLY MET THE DAY GUARANTEE POLICY, THE DELAYS WERE ON WAITING FOR AUTHORIZATION...PLEASE BE AWARE THE SINK HAS BEEN RETURNED ON 01/23/VIA ***...WHY SHOULD I BE RECEIVING A RESTOCK FEE NOW OF 25%???Please see attached form with the updated RGA for your returnPleaseinclude this form in the box and discard the old RGAPick up has beenscheduled for Monday between 10AM and 4PM and the tracking # [redacted] Thank you,Jessica Customer Service DepartmentUnbeatablesale.com [redacted] P: [redacted] x [redacted] | F: [redacted] THANK YOU FOR ALL YOUR HELP W/ THIS MATTER, [redacted]
Complaint: [redacted] I am rejecting this response because: It is extremely clear what I want! I want a full refund and shipping costs covered as well. I was sent the wrong item (no bench) so I want my money back and I should not have to pay shipping for their mistake. This was in no way buyers remorse. I purchased a product and did not get what I payed for so I should not be penalized and made to pay return shipping. I have sent a copy of my receipt stating the table was supposed to come with a bench and also the advertisement from where I bout the table showing the weight with the order drop off confirmation showing the weight of the item I received. It was not what I ordered and is still in the original box unopened. In case they still don't understand....I WANT A FULL REFUND AND SHIPPING COSTS COVERED COMPLETELY. This was not my mistake and I'm not responsible for it. Regards, [redacted]
I am rejecting this response because: The antenna has been assembled to test it As it did not meet expectations, I disassembled it and returned it to the box with the original packaging, so it is not intact because it has been opened I need to know if this will be a problem and if I am going to be charged a restocking fee If that is the case, then I will continue to pursue this complaint However, I am willing to pay for the return shipping and insurance if I am refunded the entire amount of the purchase which was $
Hello, On Complaint: [redacted] the customer charged this back with their financial institution, therefore they are not eligible for arbitration They will need to refer to their chargeback for a resolution Best Regards, Heather B Customer Service Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is as expected As for satisfactory, not really, since the Revdex.com was the third resource I had to use to get this resolved Had I not spent my time chasing this down, the add would still be up on [redacted] Regards, [redacted]
The picture shows the chrome stripe, the information in our listing was provided to us by the manufacturerThe customer was offered a discount as a courtesy, this matter was previously addressed.Thank you
We have already addressed this customer via a phone conversation, however, the customers order was cancelled as the order needs to ship via a freight carrierThe customer was sent the wrong cancellation email which was explained during this call with a managerThe customer was advised the charge they paid was for UPS ground, we were notified by the manufacturer the item needs to be transported via freight and there would be additional chargesWe offered to ship the customer the item with the new charge and they declinedThe order is cancelled and will not be reinstated or shippedIf the want the item, it is in stock, and the shipping charges now reflect the freight shipmentThey may use the coupon previously providedThank you
According to the tracking, the item was delivered 9/23, according to our documentation and the call records the customer contacted us on 9/28/2015, which is five days laterThe customer was advised during that call, that a replacement would be sentA follow up email was sent 9/29, "We apologize that the item was damaged upon arrivalThe warehouse will process a new order for delivery Wed9/We will forward tracking information once it becomes availableThank you." The customer called back 29-Sep-and spoke to ***, who is a team lead, and not a supervisorDuring that call, [redacted] noted "advised customer that our policy states that we cannot refund the shipping charges, she is saying it is the law to refund shipping on damaged itemsTold her I would request the shipping charges refund but I cannot guarantee that it will happen she said she wont rest unless it gets refunded." This message was sent to management as [redacted] advised the customer, a refund was not issued at that timeWe were waiting on the courtesy credit from our vendorThe customer called again on 5-Oct-2015, and again 15-Oct-during those calls it was again documented that a refund would be issued but a full refund was not guaranteed as stated in our policies.Return Policy Our return policy is one of the most highly rated today Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insured Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee
Hello,This item was originally received by the customer on 14-Dec-2016, they were sent return instructions for the item on 25-Dec-In the RMA email, it states they have days from the date of delivery to return, which would have been 14-Jan-The customer returned the item with tracking [redacted] , and it was sent to us on 14-Feb-2017, it was refused and returned to sender, as again it was over daysWe did not amend or change the address and it shows delivered and signed forThe customer is not eligible for refund since the customer failed to return the item within our return windowWe do apologize
The item is not wrongThe customer received the correct itemThe packaging has nothing to do with the actual item itself or the integrity of the product which is what they orderedWe did not send the wrong item and we will not be sending a label as the item is correct.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you
The buyers claim is falseThe customer placed and order for two " [redacted] Round Bowl" clearly this states round bowl with no indication of a tank or a complete setFurthermore, the product description states: [redacted] round front bowl Watersense high efficiency toiletOther sellers who sell this as a set, state the word COMBO or TANK WITH BOWL and the price is double, bot again this customer only purchased the round bowl from usIf the customer requires a tank they would need to buy one since they did not order it from usAt this time, they have two options: purchase tanks or return the bowls they orderedThank you
Complaint: [redacted] I am rejecting this response because: This seller is obviously not concerned with resolving this situation The chairs I received were not as represented on [redacted] .com The seller has only offered solutions that cause me further monetary loss for their mistake I have been willing to meet them 1/way, getting the chairs fixed on my end, but the seller has not been willing to be reasonable at all The only offer they have made (returning the chairs at my cost + a restocking fee) would have cost me about $out of pocket and left me with nothing to show for my money How do you deal with a company that is completely unwilling to ensure customers receive what they paid for? Regards, [redacted]
THE ITEM WAS RETURNED 30-Sep-AND REFUNDED 30-Sep-THANKS
Complaint: [redacted] I am rejecting this response because:I didn't demand refund, I requested a shipping labelRepasked what will I like for them to do once they received error item back she gave an option to refund or wait until chair became available , I selected option to be refunded since they had the chance to send proper item initially Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Teo filters have already been used and installedI'm looking for a refund for the 50% of my order I did not receive but paid forThey were advertised on multiple website they retail through as a 2-pack Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Again, the company is not addressing the fraudulent advertising It is clear that they are unwilling to admit to their deception Unbeatablesale.com is a poorly run business that takes advantage of consumers I hope that the Revdex.com will take this under consideration the next time they evaluate the business In the meantime, I intend to do my very best via social media to tell consumers to avoid doing business with them Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I was sold a black Footboard that cost delivered When it arrived, it had a bright silver chrome strip on the top; something not shown on the website photos.If possible, please accept my return for a full refund or provide equal value for this Bait & Switch.Thank you for your time Regards, [redacted]
The customer filed an Amazon claim and they were refundedThis case is already closed
Complaint: [redacted] I am rejecting this response because: UNBEATABLESALE.COM RECEIVED THE SINK AS SOON AS [redacted] , AUTHORIZED THE RTG (RETURN GOOD AUTHORIZATION) DATED 1/20/17,THEN APICK UP BY [redacted] HAD BEEN SCHEDULED BY UNBEATABLESALE.COM THE FOLLOWING MONDAY, I'M SENDING YOU A COPY OF PART OF THAT EMAIL FROM JESSICA, CUSTOMER SERVICE, I CERTAINLY MET THE DAY GUARANTEE POLICY, THE DELAYS WERE ON WAITING FOR AUTHORIZATION...PLEASE BE AWARE THE SINK HAS BEEN RETURNED ON 01/23/VIA ***...WHY SHOULD I BE RECEIVING A RESTOCK FEE NOW OF 25%???Please see attached form with the updated RGA for your returnPleaseinclude this form in the box and discard the old RGAPick up has beenscheduled for Monday between 10AM and 4PM and the tracking # [redacted] Thank you,Jessica Customer Service DepartmentUnbeatablesale.com [redacted] P: [redacted] x [redacted] | F: [redacted] THANK YOU FOR ALL YOUR HELP W/ THIS MATTER, [redacted]
Complaint: [redacted] I am rejecting this response because: It is extremely clear what I want! I want a full refund and shipping costs covered as well. I was sent the wrong item (no bench) so I want my money back and I should not have to pay shipping for their mistake. This was in no way buyers remorse. I purchased a product and did not get what I payed for so I should not be penalized and made to pay return shipping. I have sent a copy of my receipt stating the table was supposed to come with a bench and also the advertisement from where I bout the table showing the weight with the order drop off confirmation showing the weight of the item I received. It was not what I ordered and is still in the original box unopened. In case they still don't understand....I WANT A FULL REFUND AND SHIPPING COSTS COVERED COMPLETELY. This was not my mistake and I'm not responsible for it. Regards, [redacted]
I am rejecting this response because: The antenna has been assembled to test it As it did not meet expectations, I disassembled it and returned it to the box with the original packaging, so it is not intact because it has been opened I need to know if this will be a problem and if I am going to be charged a restocking fee If that is the case, then I will continue to pursue this complaint However, I am willing to pay for the return shipping and insurance if I am refunded the entire amount of the purchase which was $
Hello, On Complaint: [redacted] the customer charged this back with their financial institution, therefore they are not eligible for arbitration They will need to refer to their chargeback for a resolution Best Regards, Heather B Customer Service Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is as expected As for satisfactory, not really, since the Revdex.com was the third resource I had to use to get this resolved Had I not spent my time chasing this down, the add would still be up on [redacted] Regards, [redacted]
The picture shows the chrome stripe, the information in our listing was provided to us by the manufacturerThe customer was offered a discount as a courtesy, this matter was previously addressed.Thank you
We have already addressed this customer via a phone conversation, however, the customers order was cancelled as the order needs to ship via a freight carrierThe customer was sent the wrong cancellation email which was explained during this call with a managerThe customer was advised the charge they paid was for UPS ground, we were notified by the manufacturer the item needs to be transported via freight and there would be additional chargesWe offered to ship the customer the item with the new charge and they declinedThe order is cancelled and will not be reinstated or shippedIf the want the item, it is in stock, and the shipping charges now reflect the freight shipmentThey may use the coupon previously providedThank you
Buyers claim is falseWe spoke to them of five different occasions and issued a return label for the errorThank you
According to the tracking, the item was delivered 9/23, according to our documentation and the call records the customer contacted us on 9/28/2015, which is five days laterThe customer was advised during that call, that a replacement would be sentA follow up email was sent 9/29, "We apologize that the item was damaged upon arrivalThe warehouse will process a new order for delivery Wed9/We will forward tracking information once it becomes availableThank you." The customer called back 29-Sep-and spoke to ***, who is a team lead, and not a supervisorDuring that call, [redacted] noted "advised customer that our policy states that we cannot refund the shipping charges, she is saying it is the law to refund shipping on damaged itemsTold her I would request the shipping charges refund but I cannot guarantee that it will happen she said she wont rest unless it gets refunded." This message was sent to management as [redacted] advised the customer, a refund was not issued at that timeWe were waiting on the courtesy credit from our vendorThe customer called again on 5-Oct-2015, and again 15-Oct-during those calls it was again documented that a refund would be issued but a full refund was not guaranteed as stated in our policies.Return Policy Our return policy is one of the most highly rated today Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insured Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee
Hello,This item was originally received by the customer on 14-Dec-2016, they were sent return instructions for the item on 25-Dec-In the RMA email, it states they have days from the date of delivery to return, which would have been 14-Jan-The customer returned the item with tracking [redacted] , and it was sent to us on 14-Feb-2017, it was refused and returned to sender, as again it was over daysWe did not amend or change the address and it shows delivered and signed forThe customer is not eligible for refund since the customer failed to return the item within our return windowWe do apologize
Order Number: [redacted] is not an order with our companySorry I cannot assist
The item is not wrongThe customer received the correct itemThe packaging has nothing to do with the actual item itself or the integrity of the product which is what they orderedWe did not send the wrong item and we will not be sending a label as the item is correct.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you