Once again, our listing does NOT state packThere is not seller error hereWe will not be addressing this issue again About this itemImportant Made in USA Origin Disclaimer: For certain items sold by [redacted] on [redacted] , the displayed country of origin information may not be accurate or consistent with manufacturer informationFor updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information [redacted] cotton swabs are made with 100% pure cotton and have more cotton at the tip than any other cotton swabFeatures [redacted] cotton swabs are made with pure cotton and have more cotton at the tip than any other cotton swab-Features- More soft cotton at the tip than any other swab-- count-- Variety of uses - First Aid, Electronics, Baby Care, Household use-- Item Weight - oz- SKU: [redacted] SpecificationsMaterial100% Cotton, Cotton BlendManufacturer Part Number [redacted] ColorMulticolorBrand [redacted]
Complaint: [redacted] I am rejecting this response because:I ORIGINALLY agreed to purchase chairs at the amount of $I only received chairsTherefore, I should only be charged 50% of the amount of $They have only refunded me $and they were made aware that I will contact the Revdex.com to ensure I receive $for half the amount I can no longer return the chairs because now I have distributed then as gifts to my relatives considering I needed to purchase a complete set considering unbeatable sales tricked me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This merchant continues its history of deceit and lies I order a total of filters and paid for a total of filters I only received two Therefore I continue to demand a refund of 50% of my order Despite the merchant's assertions that the filters do not come in two packs, a review of their website for this SKU on 2/13/at 6:52pm EST reveals that they continue to advertise them as a two pack:FeaturesFits Carrier Infinity air cleaner model GAPABXCC2020.Usually needs to be changed once per year under conditions.This product is listed and rated by Underwriters Laboratories as U.LClass 2.Pack 2.Dimension x x 1/in.Similarly, they continue to advertise the product as a two pack on the [redacted] website, continuing to deceive consumers:About this itemFeatures- Fits Carrier Infinity air cleaner model GAPABXCC2020-- Usually needs to be changed once per year under conditions-- This product is listed and rated by Underwriters Laboratories as U-L- Class 2-- Pack 2-- Dimension x x in- SKU: FLTN6334I request that the Revdex.com provide me a full record of the correspondence of this dispute for me to provide to the NJ State Attorney General's division of consumer protection given the ongoing and continuous deceitful behavior this merchant is involved in Regards, [redacted]
The incorrect item was picked up and a full refund was made on 9/22, this was a warehouse mis pick error and we corrected the error for the customerThey requested a refund and received a refundThank you
Complaint: [redacted] I am rejecting this response because: The product is not capable of intended use Constant reiteration of the companies "no furniture return policy" does not resolve my problem and I don't need or want replacement parts.The problem is an inferior product was supplied which is not capable of its intended use, therefor I want a full refund Regards, [redacted] ***
Good morning, We apologize for the poor customer service you received with this orderWe assure you this is not how we treat our customers and this matter will be addressedIn the meantime, I have issued a refund of the one damaged chair which was reported in JanuaryThank you
The customer received what was orderedTheir refund was already processed on 6/5/15, return freight is not refundable as it s the responsibility of the customerThank you
We do not issue return labels for customer returnsAs you have returned the other pieces at your expense you will be required to pay for this as well, we will not issue a refund until all parts are returned as this is ONE item not parts or pieces and there is no way to facilitate a refund for a customers improperly returning an item in partsWe will no longer be responding to this Revdex.com case as we have already provided our policy multiple timesPlease see belowThank you.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
I do apologize for how you were treated by our companyThis is not the way our employees are trained and I will pull the calls of both reps for additional trainingI do see the order was shipped after we had been advised from the manufacturer of the back orderThis is not business practice but again, we do have to follow a procedure with cancellation which is why you were informed of what may occur if the order could not be cancelled.We have sent a return shipping label via email to absorb the cost of your return freightPlease advise if you have received this label?
This customer was advised on multiple occasions that this order was refundedAt this point this is an issue between her and her credit card companyThank youDescription: Credit - Order # [redacted] Order Number: P.ONumber: Customer ID: [redacted] Invoice Number: [redacted] [redacted] n/a [redacted] ***US United StatesPhone: [redacted] Shipping: Tax: Total: USD (466.83) Payment Information Date/Time: 08-Nov-11:50:EST Transaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Type: Refund Transaction Status: Refund Authorization Code: Payment Method: [redacted]
The customer returned the item via [redacted] tracking [redacted] The item was delivered on 7/and was received to the sender, damagedThe customer is the shipper and must file a damage claim with the pictures we provided to recoup the loss/refundWe will not be refunding them, [redacted] will refund them, they must seek reimbursement from the carrier as they are now the SHIPPERWe advised the customer of all of this previously.As well, if the item was received by the customer "damaged" at no point in our dealings did they state thisWe have no record of that informationAgain, this matter is resolvedIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
Complaint: [redacted] I am rejecting this response because:this company is not telling the truthI opened the cake as soon as I arrived home from work the day it was deliveredIt was melted and ruined because there was no ice whatsoever packed with the cakeWhoever packed it forgot to put in ice packsIt was only packed in green styrofoam peanutsI called the company the very next morning to report the ruined cake & a customer service agent told me they would check on it and get back to meThey NEVER got back to me so I waited a few days and called againThis time I was told the same thing that they would get back to meAfter more days I got an email from ups stating I was going to receive a package from themI immediately called and told them they never even got back to me and did not tell me anythingAt this time I told them I did not want redelivery because I was going out of town for a wedding and would not be home to receive it and also it may be sent again with no ice and then I would have a 2nd ruined cakeThe agent said they would try to stop redelivery and would call me backAgain they never called but I received an email from ups saying the delivery could not be madeI again called and asked for my refund and the supervisor told me she was putting in a request for a full refund and would get back with meShe never didI called a week later to try to get refund and the agent told me they were checking on itSo all I have gotten from this horrible company is the run aroundI filed this complaint and they say they are giving a partial refundI was told by their supervisor I would receive a full refundI can't understand why a multimillion dollar company would not refund a customer for a ruined cakeI see now why there are hundreds of complaints about them on the internet Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Failure to quote shipping price and therefore charging unauthorized amount on my credit card was basis of complaintThe business has made no effort to resolve thisTheir response implies that they wish to keep this unauthorized amount and expect me to pay more to return the itemI would like refund of initial shipping charges and prepaid return shipping Regards, [redacted]
The matter is not resolved as the customer does not wish to speak with the sales manager who has been informed of this complaintThe customer does not have an order, therefore there is nothing further we can resolve through the Revdex.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: we had to cancel the order after the merchant failed to deliver it in a timely matter Regards, [redacted]
The customer ordered (1) 4D Concepts Arlington Wall Shelf with Desk - Dark Cappuccino and that is what was recdThe customer sent us a photo proving they received the correct itemThe description title etc are for the item she recd and orderedThere was no errorThe customer was sent return instructions to receive a refund of the item amount onlyOriginal shipping is not refundableThey were also offered a discount to keep the item if they did not want to pay the cost to returnThe customer instead refused the item, failing to comply with our return policyThe refund is correct, our policy clearly states DO NOT REFUSE and to use the RAHere is that policy:Return PolicyUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first.Please Note:For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children's furniture.We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenience.We do not accept returns on any food or perishable items.No additional refund is dueThe customer should not have refused the order as they would not have received any fees had they used the return instructionsRefusals are costly, items go to the wrong warehouse and we are billed the cost of the freight, this is why we have this policy in placeThe customer was also advised on the phone on 26-Oct-of this same information
This order was cancelled and NOT charged on 10/4/per the customers requestThanksRegarding:ORDER #: ***REFERENCE #: [redacted] Dear [redacted] *Thank you for ordering from UnbeatableSale Inc.As per your request we cancelled the order that you placed for the All Power America [redacted] 9,Watt Propane Portable Generator.Please let us know if there is anything else we can assist you with.Sincerely,Customer Service Department [redacted]
Once again, our listing does NOT state packThere is not seller error hereWe will not be addressing this issue again About this itemImportant Made in USA Origin Disclaimer: For certain items sold by [redacted] on [redacted] , the displayed country of origin information may not be accurate or consistent with manufacturer informationFor updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information [redacted] cotton swabs are made with 100% pure cotton and have more cotton at the tip than any other cotton swabFeatures [redacted] cotton swabs are made with pure cotton and have more cotton at the tip than any other cotton swab-Features- More soft cotton at the tip than any other swab-- count-- Variety of uses - First Aid, Electronics, Baby Care, Household use-- Item Weight - oz- SKU: [redacted] SpecificationsMaterial100% Cotton, Cotton BlendManufacturer Part Number [redacted] ColorMulticolorBrand [redacted]
Complaint: [redacted] I am rejecting this response because:I ORIGINALLY agreed to purchase chairs at the amount of $I only received chairsTherefore, I should only be charged 50% of the amount of $They have only refunded me $and they were made aware that I will contact the Revdex.com to ensure I receive $for half the amount I can no longer return the chairs because now I have distributed then as gifts to my relatives considering I needed to purchase a complete set considering unbeatable sales tricked me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This merchant continues its history of deceit and lies I order a total of filters and paid for a total of filters I only received two Therefore I continue to demand a refund of 50% of my order Despite the merchant's assertions that the filters do not come in two packs, a review of their website for this SKU on 2/13/at 6:52pm EST reveals that they continue to advertise them as a two pack:FeaturesFits Carrier Infinity air cleaner model GAPABXCC2020.Usually needs to be changed once per year under conditions.This product is listed and rated by Underwriters Laboratories as U.LClass 2.Pack 2.Dimension x x 1/in.Similarly, they continue to advertise the product as a two pack on the [redacted] website, continuing to deceive consumers:About this itemFeatures- Fits Carrier Infinity air cleaner model GAPABXCC2020-- Usually needs to be changed once per year under conditions-- This product is listed and rated by Underwriters Laboratories as U-L- Class 2-- Pack 2-- Dimension x x in- SKU: FLTN6334I request that the Revdex.com provide me a full record of the correspondence of this dispute for me to provide to the NJ State Attorney General's division of consumer protection given the ongoing and continuous deceitful behavior this merchant is involved in Regards, [redacted]
The incorrect item was picked up and a full refund was made on 9/22, this was a warehouse mis pick error and we corrected the error for the customerThey requested a refund and received a refundThank you
Complaint: [redacted] I am rejecting this response because: The product is not capable of intended use Constant reiteration of the companies "no furniture return policy" does not resolve my problem and I don't need or want replacement parts.The problem is an inferior product was supplied which is not capable of its intended use, therefor I want a full refund Regards, [redacted] ***
Good morning, We apologize for the poor customer service you received with this orderWe assure you this is not how we treat our customers and this matter will be addressedIn the meantime, I have issued a refund of the one damaged chair which was reported in JanuaryThank you
The customer received what was orderedTheir refund was already processed on 6/5/15, return freight is not refundable as it s the responsibility of the customerThank you
We do not issue return labels for customer returnsAs you have returned the other pieces at your expense you will be required to pay for this as well, we will not issue a refund until all parts are returned as this is ONE item not parts or pieces and there is no way to facilitate a refund for a customers improperly returning an item in partsWe will no longer be responding to this Revdex.com case as we have already provided our policy multiple timesPlease see belowThank you.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issued
I do apologize for how you were treated by our companyThis is not the way our employees are trained and I will pull the calls of both reps for additional trainingI do see the order was shipped after we had been advised from the manufacturer of the back orderThis is not business practice but again, we do have to follow a procedure with cancellation which is why you were informed of what may occur if the order could not be cancelled.We have sent a return shipping label via email to absorb the cost of your return freightPlease advise if you have received this label?
CUSTOMER NEEDS TO CONTACT [redacted] DIRECTLY IF THEY HAVE NOT RECEIVED A REFUNDTHANK YOU
This customer was advised on multiple occasions that this order was refundedAt this point this is an issue between her and her credit card companyThank youDescription: Credit - Order # [redacted] Order Number: P.ONumber: Customer ID: [redacted] Invoice Number: [redacted] [redacted] n/a [redacted] ***US United StatesPhone: [redacted] Shipping: Tax: Total: USD (466.83) Payment Information Date/Time: 08-Nov-11:50:EST Transaction ID: [redacted] Reference Transaction ID: [redacted] Transaction Type: Refund Transaction Status: Refund Authorization Code: Payment Method: [redacted]
We have issued an additional 5% off the customers order, for a total of 15%Thank you
The customer returned the item via [redacted] tracking [redacted] The item was delivered on 7/and was received to the sender, damagedThe customer is the shipper and must file a damage claim with the pictures we provided to recoup the loss/refundWe will not be refunding them, [redacted] will refund them, they must seek reimbursement from the carrier as they are now the SHIPPERWe advised the customer of all of this previously.As well, if the item was received by the customer "damaged" at no point in our dealings did they state thisWe have no record of that informationAgain, this matter is resolvedIt is the customers responsibility to contact [redacted] with tracking [redacted] and filed a claim themselves
Complaint: [redacted] I am rejecting this response because:this company is not telling the truthI opened the cake as soon as I arrived home from work the day it was deliveredIt was melted and ruined because there was no ice whatsoever packed with the cakeWhoever packed it forgot to put in ice packsIt was only packed in green styrofoam peanutsI called the company the very next morning to report the ruined cake & a customer service agent told me they would check on it and get back to meThey NEVER got back to me so I waited a few days and called againThis time I was told the same thing that they would get back to meAfter more days I got an email from ups stating I was going to receive a package from themI immediately called and told them they never even got back to me and did not tell me anythingAt this time I told them I did not want redelivery because I was going out of town for a wedding and would not be home to receive it and also it may be sent again with no ice and then I would have a 2nd ruined cakeThe agent said they would try to stop redelivery and would call me backAgain they never called but I received an email from ups saying the delivery could not be madeI again called and asked for my refund and the supervisor told me she was putting in a request for a full refund and would get back with meShe never didI called a week later to try to get refund and the agent told me they were checking on itSo all I have gotten from this horrible company is the run aroundI filed this complaint and they say they are giving a partial refundI was told by their supervisor I would receive a full refundI can't understand why a multimillion dollar company would not refund a customer for a ruined cakeI see now why there are hundreds of complaints about them on the internet Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Failure to quote shipping price and therefore charging unauthorized amount on my credit card was basis of complaintThe business has made no effort to resolve thisTheir response implies that they wish to keep this unauthorized amount and expect me to pay more to return the itemI would like refund of initial shipping charges and prepaid return shipping Regards, [redacted]
The matter is not resolved as the customer does not wish to speak with the sales manager who has been informed of this complaintThe customer does not have an order, therefore there is nothing further we can resolve through the Revdex.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: we had to cancel the order after the merchant failed to deliver it in a timely matter Regards, [redacted]
The customer ordered (1) 4D Concepts Arlington Wall Shelf with Desk - Dark Cappuccino and that is what was recdThe customer sent us a photo proving they received the correct itemThe description title etc are for the item she recd and orderedThere was no errorThe customer was sent return instructions to receive a refund of the item amount onlyOriginal shipping is not refundableThey were also offered a discount to keep the item if they did not want to pay the cost to returnThe customer instead refused the item, failing to comply with our return policyThe refund is correct, our policy clearly states DO NOT REFUSE and to use the RAHere is that policy:Return PolicyUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first.Please Note:For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or children's furniture.We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenience.We do not accept returns on any food or perishable items.No additional refund is dueThe customer should not have refused the order as they would not have received any fees had they used the return instructionsRefusals are costly, items go to the wrong warehouse and we are billed the cost of the freight, this is why we have this policy in placeThe customer was also advised on the phone on 26-Oct-of this same information
This order was cancelled and NOT charged on 10/4/per the customers requestThanksRegarding:ORDER #: ***REFERENCE #: [redacted] Dear [redacted] *Thank you for ordering from UnbeatableSale Inc.As per your request we cancelled the order that you placed for the All Power America [redacted] 9,Watt Propane Portable Generator.Please let us know if there is anything else we can assist you with.Sincerely,Customer Service Department [redacted]
Please let us know if you are keeping the item or returning it