Unbeatablesale.com has not been contacted about this issueWe did not authorize this return, where was the item sent? What is return tracking and address where this was returned?
Complaint: [redacted] I am rejecting this response because: I received all your emails, I called almost every day since I ordered this vanity to assure I was going to get it on timeYour reps just give me generic responsesI told them that it was important for me to have it by December 20thSo I could obtain my certificate of occupancyNow I am paying for a hotel until this comes inIt is now sapose to be here tomorrow and I have not heard from the trucking companyI have never experienced anything like this beforeAnd offering me a $credit on shipping is a bit of a slap in the face Regards, [redacted]
Was it opened and removed from the packaging if so it is NOT returnable.Return Policy Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first.Please Note:1) For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.2)We will not accept returns on Sports related autographed Memorabilia and collectibles or on any custom made items such as any customized car mats or children’s furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenience.6)We do not accept returns on any food or perishable items
Complaint: [redacted] I am rejecting this response because: here is the screen shot taken from [redacted] I can not find anywhere on this post where it states this is just the table topThe description even mentions the finish on the chairs and the baseThe stock photo on the site contains the tables and chairsIf it were just the table top, why not include an image of just that so that people are not misled? Regards, [redacted]
Our site states shipping charges are an estimate and it still states this.Today I added the same item to my cart as if I were the customer at the address: PO Box [redacted] ***, I was quoted without processing or submitting payment the shipping charge of $35.90.This is not an unauthorized charge, we do not have the ability to place orders for customers unless they call us over the phone and we take their order, which is not the case.The customer placed this order and confirmed their information with this amountThey were offered a $discount off of their shipping or they were sent Return instructionsWe do not issue labels.If this was returned, please let us know the return tracking so we can follow up on the refund.Thank you
This item cannot be returned as stated in our return policyThe [redacted] claim was closed in favor of UBSThe customer can receive an even exchange but the item cannot be returned for a refund.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenienceAs part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction
If the customer made an error in ordering, they can return the one they dont needORDER #: [redacted] REFERENCE #: [redacted] [redacted] Dear [redacted] Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
Complaint: [redacted] I am rejecting this response because: It is wrongThey did not address any of the questions I asked supporting my claim Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because: the company pictured a dining set on their website , listed it as a table , but only sent me the base The company did not even send the table topThey refuse to speak with me in regards to the advertising and keep insisting I speak with [redacted] even though the company already denied the dispute I requested through [redacted] This company is a scam When speaking with [redacted] , she told me the chairs displayed on their advertisement picture were displayed in the background when in actuality the chairs were pushed up to the table (I have never seen a dining room table pictured with chairs in the background ) The other manager refused to get on the phone to address my concern I was rudely transferred to her voicemail because she stated she stepped away from her desk even though the representative had literally just spoken with her The company is feeding me lies and avoiding me.I called and left a message to their manager [redacted] twice and he still hasn't returned any of my calls Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The point of purchasing in bulk is to take advantage of price savings This company has the audacity to charge more than 2x the retail price for one unit - insanity! The company must provide a pre-paid label or I will forward a consumer fraud complaint against them and [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This response is incorrect This item in question was sent from [redacted] Company not from Unbeatable sale It is interesting that Unbeatable Sale compared themselves to [redacted] when in fact [redacted] lists who the shipping company and seller will be This business doesn't state on their website that items will be shipped from outside suppliers as well as the unbeatable pricing which is another issues within itself We found this product all over the internet after the fact for less money If we would have known that this company sells and ships from [redacted] company we would have never ordered from them This company deceives the consumer to purchase by stating they have unbeatable pricing etcwhich in fact is not true When we contacted the company regarding our issues they couldn't be bothered which is obvious by their reviews which we wished now we would have checked prior to ordering It is interesting that they are now wanting us to return the product but pay for shipping when the return shipping cost will be more than the product This company is deceptive and in their advertising and is knowingly ripping off consumers We have filed an official complaint with Truth in Advertising at the government site as well as other consumer protection agencies Again, we are requesting that this product be returned via prepaid by the company with a full refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is a complete lie I have sent photos of damage and have told them there was no one to sign for itThis company is so full of crap that I can smell it all the way here in [redacted] Again I ahve done all they have ask and have gotten no replyMy next step is to file a small claim against this company Regards, [redacted]
Complaint [redacted] I am rejecting this response because: As the business stated, these stools are intended for daily useThat is the problem, the stools are not usableThis is precisely my point If the product is intended for daily use and is not suitable for use whatsoever, then the product is in fact the problem This is why I want to return for a full refund This business' constant reiteration of this "no furniture return policy" does not make it right, acceptable, or a reputable business practice Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I still want my $for UPS shipping and will not give upI don't give a hoot whether the monies were paid to you or not I dug in my pocket to pay for return shipping on an item I did not order, so I believe it to be in good faith for you to do the same Again, IT WAS YOUR MISTAKE! I ordered a full bedding and was shipped a twin size, but billed for the full Was told in e-mail and on phone by ***, who wasn't very nice about it, that return shipping labels are not issued by your company How in the heck did you expect to get the wrong shipped item back to you if I did not use my own hard earned money to pay for return shipping??? THIS WHOLE THING IS YOUR MISTAKE!!!!!If you are a family owned company, buyer beware of this family And from reading [redacted] and [redacted] , this is not your first rodeo You seem to pull these crooked business practices with everyone who orders from you I've read where several times wrong items were shipped, broken items were shipped, half orders were shipped, etcand these people are still waiting for a promised return shipping label (only customer reported this), shipped back items to be credited to customers credit cards, and on and on.This company intentionally avoids the customer after the credit card is charged And I can't believe Revdex.com you give this company an A- rating on your website I hope you change this to an F minus times infinity Regards, [redacted]
Price Match PolicyHere will find the most incredible deals on the latest furniture, electronics, gifts, health, and baby itemsWe guarantee you won't find any of our unique deals anywhere for lessIf you do, we'll match that price guaranteed before the order is placed.What type of product qualifies for our Price Guarantee? The product must be an exact match to the one carried on Unbeatablesale.com, be in-stock and available for purchase at the other websiteDoes not apply to items on other sites where item is listed as Sale or ClearanceCannot be combined with a coupon or other discountThe competitor cannot be an auction site
The item is awaiting delivery, the customer needs to make an appointment with the carrierThe item was dispatched June 15thFurniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipThis item was shipped on the 13th business dayWe do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO [redacted] Origin [redacted] , [redacted] Destination [redacted] , [redacted] DetailsCustomer #: [redacted] PRO Number: [redacted] Appointment Date: 6/19/Estimated Delivery: 6/18/2015(Appointments and Additional Service Requests could extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: Shipment Comments and Updates06/15/Appointment Pending 06/15/Freight picked up from shipper location 06/16/Trailer Closed - ready for dispatch 06/16/Trailer dispatched from [redacted] to [redacted] 06/17/Trailer enroute at [redacted] 06/17/Trailer arrived at terminal in [redacted] 06/17/Trailer arrived at terminal in [redacted] 06/18/Trailer unloaded at terminal in [redacted] 06/18/Appointment set for delivery to consignee on 06/19/06/19/Shipment out for delivery
We spoke with our warehouse and they are advising they do not have replacement partsThey explained that the customer can fill hole with epoxy but you would see it cosmeticallyThis customer signed for the package and did not note any damageThis is not the responsibility of Unbeatable Sale if the customer signs for the package
Unbeatablesale.com has not been contacted about this issueWe did not authorize this return, where was the item sent? What is return tracking and address where this was returned?
Complaint: [redacted] I am rejecting this response because: I received all your emails, I called almost every day since I ordered this vanity to assure I was going to get it on timeYour reps just give me generic responsesI told them that it was important for me to have it by December 20thSo I could obtain my certificate of occupancyNow I am paying for a hotel until this comes inIt is now sapose to be here tomorrow and I have not heard from the trucking companyI have never experienced anything like this beforeAnd offering me a $credit on shipping is a bit of a slap in the face Regards, [redacted]
Was it opened and removed from the packaging if so it is NOT returnable.Return Policy Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking feeIf an item arrived damaged, please contact us at [redacted] so we can file a claim with the carrierWe will not accept returns on damaged items if we have not been contacted first.Please Note:1) For all furniture items we will replace any parts that are damaged(if applicable) but the item may not be returned if you changed your mind.2)We will not accept returns on Sports related autographed Memorabilia and collectibles or on any custom made items such as any customized car mats or children’s furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened or used.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened/used (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, we will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenience.6)We do not accept returns on any food or perishable items
Customer was refunded without prior penalty prior to this Revdex.com, thank you
Complaint: [redacted] I am rejecting this response because: here is the screen shot taken from [redacted] I can not find anywhere on this post where it states this is just the table topThe description even mentions the finish on the chairs and the baseThe stock photo on the site contains the tables and chairsIf it were just the table top, why not include an image of just that so that people are not misled? Regards, [redacted]
Our site states shipping charges are an estimate and it still states this.Today I added the same item to my cart as if I were the customer at the address: PO Box [redacted] ***, I was quoted without processing or submitting payment the shipping charge of $35.90.This is not an unauthorized charge, we do not have the ability to place orders for customers unless they call us over the phone and we take their order, which is not the case.The customer placed this order and confirmed their information with this amountThey were offered a $discount off of their shipping or they were sent Return instructionsWe do not issue labels.If this was returned, please let us know the return tracking so we can follow up on the refund.Thank you
This item cannot be returned as stated in our return policyThe [redacted] claim was closed in favor of UBSThe customer can receive an even exchange but the item cannot be returned for a refund.Return Policy Our return policy is one of the most highly rated todayUnbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insuredOrders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.If the items is damaged in transit or DOA an exchange will be made or refund issuedPlease Note:1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.5) We will not accept returns on any Costumes purchased from Auguntil Oct - after October Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been wornPlease note that costume styles can change without notice due to a change in the manufacturer's productionThese changes, no matter how slight, are beyond our controlWe apologize for any inconvenienceAs part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction
If the customer made an error in ordering, they can return the one they dont needORDER #: [redacted] REFERENCE #: [redacted] [redacted] Dear [redacted] Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] ***PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
Complaint: [redacted] I am rejecting this response because: It is wrongThey did not address any of the questions I asked supporting my claim Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because: the company pictured a dining set on their website , listed it as a table , but only sent me the base The company did not even send the table topThey refuse to speak with me in regards to the advertising and keep insisting I speak with [redacted] even though the company already denied the dispute I requested through [redacted] This company is a scam When speaking with [redacted] , she told me the chairs displayed on their advertisement picture were displayed in the background when in actuality the chairs were pushed up to the table (I have never seen a dining room table pictured with chairs in the background ) The other manager refused to get on the phone to address my concern I was rudely transferred to her voicemail because she stated she stepped away from her desk even though the representative had literally just spoken with her The company is feeding me lies and avoiding me.I called and left a message to their manager [redacted] twice and he still hasn't returned any of my calls Regards, [redacted] ***
We do not accept returns on personal care items, our policy will not change.The customer was set a replacement, tracking is [redacted]
Complaint: [redacted] I am rejecting this response because:The point of purchasing in bulk is to take advantage of price savings This company has the audacity to charge more than 2x the retail price for one unit - insanity! The company must provide a pre-paid label or I will forward a consumer fraud complaint against them and [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This response is incorrect This item in question was sent from [redacted] Company not from Unbeatable sale It is interesting that Unbeatable Sale compared themselves to [redacted] when in fact [redacted] lists who the shipping company and seller will be This business doesn't state on their website that items will be shipped from outside suppliers as well as the unbeatable pricing which is another issues within itself We found this product all over the internet after the fact for less money If we would have known that this company sells and ships from [redacted] company we would have never ordered from them This company deceives the consumer to purchase by stating they have unbeatable pricing etcwhich in fact is not true When we contacted the company regarding our issues they couldn't be bothered which is obvious by their reviews which we wished now we would have checked prior to ordering It is interesting that they are now wanting us to return the product but pay for shipping when the return shipping cost will be more than the product This company is deceptive and in their advertising and is knowingly ripping off consumers We have filed an official complaint with Truth in Advertising at the government site as well as other consumer protection agencies Again, we are requesting that this product be returned via prepaid by the company with a full refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is a complete lie I have sent photos of damage and have told them there was no one to sign for itThis company is so full of crap that I can smell it all the way here in [redacted] Again I ahve done all they have ask and have gotten no replyMy next step is to file a small claim against this company Regards, [redacted]
Complaint [redacted] I am rejecting this response because: As the business stated, these stools are intended for daily useThat is the problem, the stools are not usableThis is precisely my point If the product is intended for daily use and is not suitable for use whatsoever, then the product is in fact the problem This is why I want to return for a full refund This business' constant reiteration of this "no furniture return policy" does not make it right, acceptable, or a reputable business practice Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I still want my $for UPS shipping and will not give upI don't give a hoot whether the monies were paid to you or not I dug in my pocket to pay for return shipping on an item I did not order, so I believe it to be in good faith for you to do the same Again, IT WAS YOUR MISTAKE! I ordered a full bedding and was shipped a twin size, but billed for the full Was told in e-mail and on phone by ***, who wasn't very nice about it, that return shipping labels are not issued by your company How in the heck did you expect to get the wrong shipped item back to you if I did not use my own hard earned money to pay for return shipping??? THIS WHOLE THING IS YOUR MISTAKE!!!!!If you are a family owned company, buyer beware of this family And from reading [redacted] and [redacted] , this is not your first rodeo You seem to pull these crooked business practices with everyone who orders from you I've read where several times wrong items were shipped, broken items were shipped, half orders were shipped, etcand these people are still waiting for a promised return shipping label (only customer reported this), shipped back items to be credited to customers credit cards, and on and on.This company intentionally avoids the customer after the credit card is charged And I can't believe Revdex.com you give this company an A- rating on your website I hope you change this to an F minus times infinity Regards, [redacted]
Price Match PolicyHere will find the most incredible deals on the latest furniture, electronics, gifts, health, and baby itemsWe guarantee you won't find any of our unique deals anywhere for lessIf you do, we'll match that price guaranteed before the order is placed.What type of product qualifies for our Price Guarantee? The product must be an exact match to the one carried on Unbeatablesale.com, be in-stock and available for purchase at the other websiteDoes not apply to items on other sites where item is listed as Sale or ClearanceCannot be combined with a coupon or other discountThe competitor cannot be an auction site
The item is awaiting delivery, the customer needs to make an appointment with the carrierThe item was dispatched June 15thFurniture and Special delivery items may take additional processing timeIf there is an unexpected delay or if any item is on back order, we will email you to let you knowExtra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrivePlease allow at least 1-weeks for all furniture items to shipThis item was shipped on the 13th business dayWe do not refund shipping charges.Thank you, tracking is below.Shipment Information for PRO [redacted] Origin [redacted] , [redacted] Destination [redacted] , [redacted] DetailsCustomer #: [redacted] PRO Number: [redacted] Appointment Date: 6/19/Estimated Delivery: 6/18/2015(Appointments and Additional Service Requests could extend the Estimated Delivery Date)Delivered Date: BOL #: PO #: Pieces: 2Weight: Shipment Comments and Updates06/15/Appointment Pending 06/15/Freight picked up from shipper location 06/16/Trailer Closed - ready for dispatch 06/16/Trailer dispatched from [redacted] to [redacted] 06/17/Trailer enroute at [redacted] 06/17/Trailer arrived at terminal in [redacted] 06/17/Trailer arrived at terminal in [redacted] 06/18/Trailer unloaded at terminal in [redacted] 06/18/Appointment set for delivery to consignee on 06/19/06/19/Shipment out for delivery
We spoke with our warehouse and they are advising they do not have replacement partsThey explained that the customer can fill hole with epoxy but you would see it cosmeticallyThis customer signed for the package and did not note any damageThis is not the responsibility of Unbeatable Sale if the customer signs for the package