Complaint: [redacted] I am rejecting this response because: Poor business practice when the issue was on your end not mine.You sent me defective itemsI didn't trust you to send me a good one."We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted." Regards, [redacted]
The customer placed an order for a buffet and that is what they receivedThey did not order a hutchHere is the item ordered taken from their confirmation: [redacted] Sedona Rustic Oak Buffet with Solid Oak Table Top, again it is only listed as the BUFFETWe do sell the HUTCH separately, we have many different options for items that can go on top of the buffet they orderedThe description and picture are provided to us from the manufacturer but the TITLE and ITEM # are correct for what was receivedThis was a customer ordering error if they did not get what they expectedWe even made an exception to our NO furniture returns policy to allow the customer to return the unwanted item as a courtesy.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedIf you would like to purchase the hutch, it is listed on our site for $If you would like to return the item please use the return information belowI will advise [redacted] of this information as well.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address: [redacted] PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
I am rejecting this response because:The vendor only refunded the $that was the cost of the toy, however, this did not refund the $cost of shipping that they charged and we paid for We should be refunded the shipping cost as well
The customer ordered this item directly on our site, the description at the time of sale stated, "Accented chrome trim on edges throughout the collection"The customer received what was ordered, as a courtesy, we offered a 10% discount since we do not accept returns on furnitureThe customer accepted this offer and the issue was resolved
This customer ordered two Full Underbed Drawers, which is what was receivedWe do not accept returns on furniture, however; an exception was made for the customer as they admitted they ordered incorrectly and we are trying to accommodate themThe customer was sent return instructions on 4-Mar- for this orderWe do not issue labels for customer returns, all returns are at the expense of the customer as stated in our return policyThe customer was advised this policy by our CS team as well as the customer service managerThe customer will be refunded their item cost of $212.46, once the items are returnedOriginal shipping will not be refundedPlease note we have a day return policy, the items must be returned by 27-Mar-to avoid a 25% restocking feeThank you for allowing me to assist the Revdex.com
Hello,The customer was refunded all monies paid to us, the amount of the refund was $We confirmed with [redacted] and [redacted] that this refund was processed.Thank you
This customer wanted to cancel the order but it could not be cancelledThey were advised thisWhen the carrier attempted to deliver they refused to answer the phone or make a delivery appointment despite our carrier leaving them many messages, in an effort to have the item returned to sender rather than accept the package and return it with an RA which would have been the proper procedure, however; when a customer refuses to make a delivery appointment they are refusing their order as once it ships it cannot be cancelled and they are subject to our return policy" We attempted to make an appointment with customer from 8/to 9/when storage fees started to occur On 9/our carrier stated The consignee has not responded to messages left to secure a delivery appointmentThe terminal is calling [redacted] The customer is due a refund of $2,928.34, which is the amount after the return freight an restocking fee are appliedOriginal shipping is never refundableAs well, we have been trying to refund the customer this appropriate refund since 3-Jan-but due to issues with their [redacted] we cannot
The customer ordered the item " [redacted] Signature Design [redacted] Round Dining Room Table Top, Black Brown" clearly states TABLE TOP, so no confusion thereIf the customer would like to purchase the base, it is Item #: [redacted] , and is listed as the" [redacted] [redacted] Round Dining Room Table Base - White-Table only" If they call sales I will authorize a 20% discount off the itemAnother option for this cutsomer is to return the item, we do not accept returns on furniture however as a one time courtesy I will allow itThey can return to [redacted] ***Thank you
We advised the customer on 8/20: "Please keep or throw away what you receivedWe will issue you a full refund." Thank youThis was already resolved by our team
Complaint: [redacted] I am rejecting this response because: Just wanted to tell you that I called [redacted] yesterday ,they said unbeatable sales should credit me and then they should file a claim with [redacted] to get their money back,but the lady who handled my case said nope,they can't do anything else for me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The item I purchased was $before shipping chargeThey only refunded me $ Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We are no longer responding to this issue as the refund was placed, matter resolved as advised many timesPlease check with [redacted] if you do not see the refund, as we do not have your billing informationThank you
Complaint: [redacted] I am rejecting this response because: Poor business practice when the issue was on your end not mine.You sent me defective itemsI didn't trust you to send me a good one."We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted." Regards, [redacted]
The customer placed an order for a buffet and that is what they receivedThey did not order a hutchHere is the item ordered taken from their confirmation: [redacted] Sedona Rustic Oak Buffet with Solid Oak Table Top, again it is only listed as the BUFFETWe do sell the HUTCH separately, we have many different options for items that can go on top of the buffet they orderedThe description and picture are provided to us from the manufacturer but the TITLE and ITEM # are correct for what was receivedThis was a customer ordering error if they did not get what they expectedWe even made an exception to our NO furniture returns policy to allow the customer to return the unwanted item as a courtesy.Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expectedIf you would like to purchase the hutch, it is listed on our site for $If you would like to return the item please use the return information belowI will advise [redacted] of this information as well.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address: [redacted] PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you.Sincerely,Customer Service [redacted]
I am rejecting this response because:The vendor only refunded the $that was the cost of the toy, however, this did not refund the $cost of shipping that they charged and we paid for We should be refunded the shipping cost as well
The customer ordered this item directly on our site, the description at the time of sale stated, "Accented chrome trim on edges throughout the collection"The customer received what was ordered, as a courtesy, we offered a 10% discount since we do not accept returns on furnitureThe customer accepted this offer and the issue was resolved
This customer ordered two Full Underbed Drawers, which is what was receivedWe do not accept returns on furniture, however; an exception was made for the customer as they admitted they ordered incorrectly and we are trying to accommodate themThe customer was sent return instructions on 4-Mar- for this orderWe do not issue labels for customer returns, all returns are at the expense of the customer as stated in our return policyThe customer was advised this policy by our CS team as well as the customer service managerThe customer will be refunded their item cost of $212.46, once the items are returnedOriginal shipping will not be refundedPlease note we have a day return policy, the items must be returned by 27-Mar-to avoid a 25% restocking feeThank you for allowing me to assist the Revdex.com
Hello,The customer was refunded all monies paid to us, the amount of the refund was $We confirmed with [redacted] and [redacted] that this refund was processed.Thank you
The customer returned the item and sent us their return tacking, they will be refunded once its backThanks
We have a price match policy, whomever stated that was incorrectPlease call [redacted] and speak to MartinThank you
This customer wanted to cancel the order but it could not be cancelledThey were advised thisWhen the carrier attempted to deliver they refused to answer the phone or make a delivery appointment despite our carrier leaving them many messages, in an effort to have the item returned to sender rather than accept the package and return it with an RA which would have been the proper procedure, however; when a customer refuses to make a delivery appointment they are refusing their order as once it ships it cannot be cancelled and they are subject to our return policy" We attempted to make an appointment with customer from 8/to 9/when storage fees started to occur On 9/our carrier stated The consignee has not responded to messages left to secure a delivery appointmentThe terminal is calling [redacted] The customer is due a refund of $2,928.34, which is the amount after the return freight an restocking fee are appliedOriginal shipping is never refundableAs well, we have been trying to refund the customer this appropriate refund since 3-Jan-but due to issues with their [redacted] we cannot
Please verify the 4th tracking [redacted] , it does not show proof of delivery, we will look into this
UPS tracking for the replacement is [redacted] Thank you
The customer ordered the item " [redacted] Signature Design [redacted] Round Dining Room Table Top, Black Brown" clearly states TABLE TOP, so no confusion thereIf the customer would like to purchase the base, it is Item #: [redacted] , and is listed as the" [redacted] [redacted] Round Dining Room Table Base - White-Table only" If they call sales I will authorize a 20% discount off the itemAnother option for this cutsomer is to return the item, we do not accept returns on furniture however as a one time courtesy I will allow itThey can return to [redacted] ***Thank you
We advised the customer on 8/20: "Please keep or throw away what you receivedWe will issue you a full refund." Thank youThis was already resolved by our team
We do apologize but we refunded the money we offered, this matter is closed if the items cannot be returned
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Just wanted to tell you that I called [redacted] yesterday ,they said unbeatable sales should credit me and then they should file a claim with [redacted] to get their money back,but the lady who handled my case said nope,they can't do anything else for me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The item I purchased was $before shipping chargeThey only refunded me $ Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Buyer was refunded in full on 2-Sep-Thanks
We are no longer responding to this issue as the refund was placed, matter resolved as advised many timesPlease check with [redacted] if you do not see the refund, as we do not have your billing informationThank you