Bay Colony Associates, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Received phone call from pampers yesterday and they are sending a gift card for reimbursement of messed up swaddled diapersI will close the case when I receive the coupons and gift card(unless the Revdex.com decides to do that on there own) Regards, [redacted]

Thanks for contacting P&G and the Revdex.com (Revdex.com) about FixodentWe’re so sorry about your experience and appreciate knowing what happenedAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use and benefit of our products is our priorityIn addition, we work hard to provide excellent care to all of our consumers Please be assured all Fixodent products are extensively tested for quality, safety, and performance, so it’s important that we understand what happenedThe information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing the incidents to our attentionYou can be sure it has been reported to the appropriate people within our company We’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message about Fixodent Again, we’re sorry you had this experience and regret any inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Thanks for contacting Gillette/P&G via the Revdex.comWe, too, are disappointed the bank’s mailings didn’t reach you after multiple attemptsThe bank confirmed the mailings sent on our behalf were returned to them by the U S Postal Service as “undeliverable.” Therefore, we recommend you check with your local post office or with the Postmaster General about mailings to the address you provided to us and confirmed with us It’s important to note there was no product issue involved with your reportRather, you expressed your disappointment with a P&G policyTypically, we don’t compensate based on policy objections since we believe consumers who have objections generally research the products they buy prior to purchase, but we made an exceptionHowever, the inability of the U S Postal Service to successfully deliver the bank’s mailings to the address you confirmed is beyond our control, and we do not offer another method for deliveryFinally, it is also noteworthy to mention that previous correspondence sent to another individual at the mailing address you provided was confirmed received in the past by the other individualAs a result, we again strongly encourage you to work with your local post office or with the Postmaster General to better understand why mailings in your name at the address you confirmed have been returned to the sender as “undeliverable.” Thanks for getting in touch and for allowing us to address your concerns

Thanks for getting in touch via the Revdex.com (Revdex.com) about our brandsWe want you to be happy with the quality of the P&G products you buy, so we manufacture and package them under stringent quality control to make sure they reach you in the best possible condition and perform as intendedWe’re very sorry you were disappointed, and we appreciate the time you’ve taken to bring this to our attentionAll your comments were shared with our Quality Assurance Teams Please know we sold the Duracell business in February to Berkshire HathawayYou’ll need to contact them with any concerns about Duracell productsIn addition, your feedback concerning Tide Pods was addressed when you contacted Tide directly on April 7, In order to consider your request for compensation, we need more informationPlease scan copies of your purchase receipts showing each individual purchase, and send the receipts by email to usIf the receipts are no longer available, you can mail the actual products to P&G An email was sent separately to you providing instructions and the email address you can use to send the receipts, as well as the postal mailing address you can use to ship the products to usIf you mail the products to P&G, please use a mailing/shipping/delivery service that offers a tracking numberWe are not responsible for items lost or misdirectedIf you include a copy of your guaranteed delivery receipt, we will compensate for the postage/shipping feeOnce your products have been received in our office, we ask that you allow four (4) weeks for review of your request Again, we are sorry you had these experiencesWe value your loyalty through the years and we appreciate the opportunity to address your concerns

We appreciate your efforts to bring this incident to our attentionWe’re very sorry to hear of your experience and understand how upsetting this situation must have been for youAs noted on the product, this is a P&G Professional Tide Powder laundry detergent, and while intended for sale in Vietnam, be assured it meets all of our stringent safety standardsAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use of our products is always our highest priorityPlease be assured all Tide products and packages are extensively evaluated to be safe when used as directed The information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all of it has been reported to the appropriate people within our companyAs always, identifying the reasons for sensitivity to a consumer product can be difficult, and we hope you’ll consult your health care provider about any medical concerns if your symptoms don’t improve or if they worsenAll of our laundry products are formulated with great care and are evaluated using our well-established safety assessment methods As indicated in our e-mail correspondence with you, a questionnaire from our Safety Team should reach you by postal mail within the next several daysPlease complete it and return it to P&G using the address provided Again, we’re sorry you had this experience with P&G Professional Tide powder laundry detergent and regret the inconvenience and distress this has caused youIf we can be of additional assistance, please let us knowWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] NOW They Are Stating That They Have Yet To Receive The Unredeamable Coupons, And Asked If I ADDED A Tracking NumberI Feel Like This Is A Waist Of Time And Have Never Gone Through SUCH AN Imbarasing Moment At A Store, Never Mind Having To Deal With This added stress just to get refundedAnd I hope they fixed the issue so no other parents need to deal with ThisSo Unreal Regards, [redacted] ***

Thanks for your recent purchase of an Oral-B rechargeable toothbrush We value your loyalty through the years and hope you’ll enjoy using your new toothbrush We’re sorry you had a problem with our offer for an instant coupon and a $coupon for Oral-B Replacement Brush Heads when you tried to register your new toothbrush on our website We understand your frustration and appreciate the additional information you provided by phone to help us gain a better understanding of your experience Although we’re unable to determine why your code didn’t work, we want to assure we take reports of this nature seriously and have shared your feedback with the team responsible for this offer As a gesture of goodwill, we’re sending a prepaid debit card you can use to purchase Oral-B replacement brush headsLook for your card to arrive by postal mail within the next 2- weeks With regard to your concern about your email address, please know we respect your privacyWe’ve requested that your information be removed from our mailing list It’s important to know that it can take up to working days to process a removal request Due to printing and mailing schedules, we’re unable to stop postal mailing which may be in progress If you have any questions, please let us know You can reach us by calling [redacted] We welcome the opportunity to be of assistance to you

Please know we appreciate your interest in products and we’re very sorry one of the items you ordered wasn’t included in the package delivered October 9th We understand your frustration and hope you’ll accept our sincere apology for your disappointment with the service you received when you called for assistance We appreciate the time you’ve taken to bring this to our attention and welcome the opportunity to address your concerns When we received your message, we contacted our fulfimment team and asked them to look into this for you After our representative reached out to you on October 26, a credit for the full amount of the missing item was issued The credit should be reflected within 3-business days Again, we’re sorry you had this experienceIf we can be of additional assistance with this matter, please let us knowYou can reach us by calling [redacted] and leaving a message Thank you for getting in touch

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as it's resolved by the date indicated in the attached response email from P&G Regards, [redacted]

We’re sorry you received unwanted email from usWe also regret the frustration you experienced when you tried to unsubscribe through our P&G Everyday websiteWe understand this is frustrating and want to assure you that your report has been shared with our technical team We respect your privacy and we’ve taken steps to have your personal information removed from our email distribution list It can take up to business days to fully process an email opt-out We hope you’ll accept our apology for any inconvenience this may cause you If we can be of additional assistance, please let us know

Thanks for getting in touch via the Revdex.com (Revdex.com.) We’re sorry if you received unsolicited mail and/or promotional material from Tide and/or P&GWe’re glad you let us know what happened, and we appreciated the opportunity to speak with you by phoneWe shared your report with the appropriate people within our company We researched and did not find your address, your name, nor your mother’s name in our databaseHowever, we made a notation in our system to opt out your address, your name, and your mother’s nameBut please note: it can take business days to fully process your request, and we’re unable to stop any mail that is already in processAlso, opting out your address, your name, and your mother’s name only applies to P&GIf you registered with any other companies or programs that are not owned by or maintained by P&G, you would have to contact those companies and programs separately to opt out of themAgain, I’m sorry you had this experience and regret any inconvenienceIf, after days from today, you continue to receive unwanted/unsolicited mail or promotional items from P&G or any of our brands/programs, please get in touch directly with us by visiting the ‘Contact’ page on our corporate website, www.pg.com Be sure to include your complete name and mailing address, the return address of the mail you received, the involved P&G brand or program, and reference number [redacted] You can also reach us by calling the toll-free phone number printed on any North American P&G product packageWe’re available between 9am and 6pm EST, Monday through FridayBe sure to mention reference number [redacted] Please know we always welcome feedback about our brand(s) and program(s)Thanks again for reaching out and allowing us to address your concerns

Thanks for contacting the Revdex.com (Revdex.com) concerning P&G productsWe’re sorry you’ve been disappointed with our brands and with our policiesBe assured, all your reports and all your comments have been shared appropriately within our CompanyAs you may know, we keep records of consumer correspondenceThe reports from you indicate you’ve reported a large monetary value in products that didn’t meet your standards, and the amount and the number of reports exceed what we believe is reasonable from a householdAs a result, we’ve communicated the need for you to send us the product(s) for evaluation, but we never received the product(s) required for a thorough investigation as well as consideration of reimbursementPlease know we always welcome consumer feedback about our products and programs: you’re welcome to reach out to us any timeHowever, going forward we will only consider compensation if you send us the product and we find it doesn’t meet our standards for quality and/or performanceAnother option is to return a product to the retailer where it was purchased if you’re dissatisfied with that productThanks again for getting in touch and allowing us to address your concerns

We’re very sorry you were disappointed with your Oral-B manual toothbrushes, and we understand how upsetting this situation must have been for youAs a Company, we're dedicated to making products that improve the health and well-being of our consumers who use them, and the safe and effective use of our products is always our highest priorityPlease be assured all Oral-B products are extensively evaluated to be safe when used as directed We appreciate your efforts to bring this incident to our attentionThe information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all of it has been reported to the appropriate people within our company, including our Safety TeamPlease check your e-mail for our response Again, we’re sorry you had this experience with Oral-B and regret any inconvenience and distress this has caused youIf we can be of additional assistance, please let us knowWe value your loyalty to P&G products and welcome the opportunity to address your concerns

We’re very sorry you were disappointed with Tide PodsAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priorityPlease be assured all Tide products are extensively evaluated to ensure they will not cause damage when used as directed, so it’s important that we understand what happenedThe information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attentionYou can be sure it has been reported to the appropriate people within our companyWe’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message about your claim Again, we’re sorry you had this experience and regret any inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

We’re sorry you’re disappointed with our responseHowever, if you're unable to return the product to us for investigation, we will be unable to take this matter any further.Please know we take all complaints from consumers seriouslyOur records indicate that the number of complaints from your household is unusually highTherefore, without evidence of a product deficiency for this case, or future cases, we are no longer able to reimburse you with product coupons or refunds

We are very sorry you had this experience and regret any discomfort you feltPlease know we are willing to consider reimbursement of out of pocket medical expenses In order to do so, we ask that you complete the questionnaire enclosed with our letter and return it to us along with the other requested materialsOnce we receive this information, please allow weeks for review of your request for reimbursementIf you have additional questions, please let us knowYou can reach us by calling 1-877-259-and leaving a message We look forward to receiving the requested materials and appreciate the opportunity to address your concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

We’re sorry you’re disappointed with the way your clothing looks after washing it with TideWe appreciate the time you’ve taken to let us know about the blue spots you noticed on some of your garments and welcome the opportunity to address your concerns We’d like to assure you that all of the ingredients in our detergents have been extensively tested to make sure they're safe for washable fabricsHowever, certain types of materials and fabric finishes will stain if they come into direct contact with a colored detergent Also, soil on fabrics can sometimes attract and hold the dyes in colored laundry productsSince the dyes in our products dissolve in water, any spots that are the result of direct contact with wet fabric can be removed by rewashing in the hottest water safe for the fabric and the recommended amount of detergent Stubborn stains may need more than one rewashing to completely remove If rewashing doesn't remove the stains, please let us know and we will send material you can use to submit a claim to Tide Be sure to hold onto the Tide detergent you were using and the stained clothing, as you will need to send the product and garments when submitting a claim In the meantime, because your satisfaction means a great deal to us, we’re sending coupons to help compensate for your purchase of TidePlease allow 2-weeks for delivery by postal mail Again, we are sorry you had this experience If we can be of additional assistance, you can reach us by calling [redacted] and leaving a messageWe appreciate your interest in Tide and hope this information is helpful to you

Thanks for getting in touch with us about Vicks NyQuil DWe’re sorry you were disappointed with our response to your email and regret the experience you reported when you tried to reach us by phone Your satisfaction means a great deal to us, so we appreciate your efforts to bring this to our attention and hope you’ll accept our sincere apologyPlease know your comments are important to us and they have been shared with the appropriate management In March 2014, Vicks NyQuil D with Pseudphedrine was discontinued We no longer make this product but realize it’s very frustrating when a company stops producing one of your favorite productsDecisions to discontinue products and decisions to introduce new ones are thought out very carefully Consumer purchasing patterns as well as ongoing consumer research are always big considerations when making any such changes We understand loyal consumers like yourself will be disappointed that one of their favorite products is no longer available and we are very sorry to have disappointed you Since we no longer make NyQuil D, we hope you’ll consider trying one of our current Vicks products with the coupon we’re sending to the address you provided Please allow 7-business days for delivery by postal mail Thank you again for contacting us