Bay Colony Associates, LLC

Thanks for your interest in our P&G Movie Night
promotion. We are sorry to hear of the problem you reported and appreciate your
efforts to bring this to our attention. Hearing from you and other
consumers helps us toward our goal of delivering top quality products, promotions and services Please be assured your comments have been shared
with the appropriate people within our company
We appreciate the time you've taken to let us know you
got back in touch with our Promotions Team and faxed your submission to themWe hope the assistance you
received was helpful and encourage you to get back in touch if you have any
questionsWe value your loyalty to P&G products and welcome the
opportunity to address your concernsRevdex.com*** ***
*** *** ***
*** * ** ***
Dear *** *** :
This message is in regard to your concerns submitted on 7/7/3:21:PM against The Procter & Gamble Company. Your complaint was assigned ID ***. We received the business's response to your concerns, and you can find the contents of the message below or attached
To assist us in bringing this matter to a close, we would like to know your view on the matter.
* Has the company addressed the issues of this dispute?
* If not, why?
* Has the company met the agreement they outlined in their response?
Please submit your thoughts via online system, fax or mail within days.
The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language
Your complaint will be made part of the company's Revdex.com Business Review. If we don't hear from you, your complaint will be reflected as "answered." Should you have any questions or further concerns, please do not hesitate to contact us. We would be glad to assist you.
Regards,
Gary Kloepfer Marketplace Resource Consultant ***
*** ***
MESSAGE FROM BUSINESS:
Thanks for your interest in our P&G Movie Night
promotion. We are sorry to hear of the problem you reported and appreciate your
efforts to bring this to our attention. Hearing from you and other
consumers helps us toward our goal of delivering top quality products, promotions and services Please be assured your comments have been shared
with the appropriate people within our company
We appreciate the time you've taken to let us know you
got back in touch with our Promotions Team and faxed your submission to themWe hope the assistance you
received was helpful and encourage you to get back in touch if you have any
questionsWe value your loyalty to P&G products and welcome the
opportunity to address your concerns

Thanks for reaching out to
us. We’re sorry to hear about your
experience with Old SpiceWe know it could not have been pleasant for you and we hope you’re feeling better
The safety of consumers
using our products is at the foundation of all we do. We go to great lengths
to ensure our products
are safe, so we appreciate the time you took to let us know what happened. We’re sharing the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take
reports of this nature seriously. In
case we need more information, please discontinue use and hold on to your
product and packaging for at least weeks
Your loyalty to Old Spice
means so much to us
and we hope you’ll consider giving our products another try. We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase. Look for the card and coupon to arrive in separate postal
mailings within the next tobusiness days
Again, we’re sorry to hear about your experienceIf you have any questions, please give us a call
at ***. We appreciate your
interest in P&G products and welcome the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject the tacky "scripted" response that was cut and pasted into the response to the Revdex.com. In fact, merchant never outlined that each and every e-mail will be removed from the excessive e-mails in which they send. Second, merchant needs to be a little more proactive in getting this resolved immediately. In fact, they claim, please wait at least days! Really! It does not take them days to send people marketing e-mails when consumers registerGet it fixed and resolved at once, without, resorting to responding to the Revdex.com with a cut and pasted response from Microsoft Word
Regards,
*** ***

Thanks for contacting the Revdex.com concerning a P&G/*** *** promotional offer involving our P&G productsWe’re very sorry you were disappointed with your recent experienceWe appreciate your letting us know what happened, and we shared your report with the appropriate
people within our company Meanwhile, we’d like to work directly with you to resolve this to our mutual satisfactionTo that end, please check your email for a message about our P&G/*** *** promotional offer Again, we’re sorry you had this experience and regret any inconvenience this has causedPlease know we value your loyalty to P&G products, and we always welcome your feedback about our brand(s) and program(s.) Thanks again for getting in touch and allowing us to address your concerns

We’re very sorry you were disappointed with Olay Body Wash and its packaging, and we understand how upsetting this situation must have been for youAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use of our products
is always our highest priorityPlease be assured all Olay products and packages are extensively evaluated to be safe when used as directed We appreciate your efforts to bring this incident to our attentionThe information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all of it has been reported to the appropriate people within our company, including our Packaging Team A questionnaire from our Safety Team should have reached you by postal mail within the past monthPlease complete it and return it to P&G using the address providedAlso, be sure to save copies of all medical records (including notes, diagnosis, treatment, and prognosis) and medical bills indicating any out-of-pocket medical expenses to send to usUpon arrival in our office of the required documents, your case can be re-opened and your report can be evaluated in order for us to consider reimbursement of any out-of-pocket medical expensesWe’re unable to review court documents filed in reference to another company with whom we’re not affiliated Again, we’re sorry you had this experience with Olay Body Wash and regret the inconvenience and distress this has caused youIf we can be of additional assistance, please let us knowWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] All my teeth are injured by the Oral-B toothbrush's ruberThere are many scars can not be fixed or recovered on each tooth, these wounds hurt me every dayThis kind of pain is permanent, my good teeth won't come back againI am afraid these wounds will cause infections or other diseases I want to request Oral-B compensate me $10,for each tooth, unless they can fix my teethPlease advise!
Regards,
*** ***

Thanks for getting back in touch with the Revdex.com (Revdex.com) about Pampers. We’re sorry you’re disappointed. Please see your email for another message from Pampers.    We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We’re very sorry you were disappointed with [redacted]. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Please be assured all [redacted] products are extensively evaluated to...

ensure they will perform as intended, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. In an effort to resolve the issue you reported having with our [redacted], we e-mailed you on September 16, 2016 requesting proof of purchase and the return of the remaining Whitestrips to our Cincinnati headquarters. To date, we haven’t received the items required for us to consider compensation of the Whitestrips you purchased. In the event you didn’t receive our e-mail, I’m resending it to your e-mail address. Please check your e-mail for a message – a duplicate of what was sent to you on September 16, 2016.   Again, we’re sorry you had this experience with [redacted] and regret the inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thank you for your loyalty to Venus. We’re sorry to hear of the problem you reported with your razor. Your satisfaction with the quality of our products means a great deal to us, so we appreciate your efforts to bring this to our attention. We’d like to gain a better understanding of your...

experience, and we’ve asked our contact center responsible for assisting consumers in the Russian Federation to follow up with you by email. Thanks again for bringing this to our attention.

We’re sorry the package of Oral B Professional Floss Action
Brush Heads that you recently purchased didn’t include a red colored ring.  We regret
your disappointment with our response when you contacted us to let us know
you prefer the color red and appreciate the additional opportunity...

to address
your concerns.
 
As you noted in
your message to us,
we currently offer rings for Oral-B replacement brush heads in the following colors: green, blue, yellow and red/pink.  It’s important to know the
distribution of the colored rings in the refill brush head packages is
random.  Our 3 count packages of replacement brush heads contain three colored rings to help you identify whose
brush head is whose if more than one person in the household uses the power
brush.  We ensure
that the colored ring
does not influence the performance of the product and the brush heads can also be
used without the
colored rings.  Oral-B refill
brush heads are sold
in packages with
clear sides, so you may want to look at the side of the package in the future to see if your
favorite color is included.   
 
Please know we appreciate
your interest in receiving red colored bands to use with your brush heads; however, we don’t have colored bands available to send to you.  As a gesture of goodwill, we would be happy to send a money saving coupon you can use on a future purchase.  If you are interested in receiving a coupon,
please reply to the email that we send directly to you to
confirm your postal mailing address. Once we receive your address, we ask that you allow 2-3 weeks for our letter to arrive.
 
Again, we’re sorry you’re disappointed with the colors of the rings included with your purchase.  We value your loyalty and
appreciate the time you've taken to get in touch.

We’re sorry you’re disappointed with our response.  Please know we appreciate the time you took to get back in touch with us and we’re glad to hear your cat is feeling better.  We understand your cat’s well-being is important to you and want to assure you Swiffer products have been extensively evaluated for safety.  Swiffer products have been safely used in millions of homes, many with pets, for more than 15 years. Independent veterinarians and scientists evaluated Swiffer Wet Cloths and found them safe when used as directed. As mentioned previously, the key ingredients in the cleaning solution are water-soluble cleaning agents and perfume. These ingredients have been tried and tested and are common in cleaning products across the industry.  The solution is designed to dry fast once the surface is cleaned.  The directions advise to wipe the floor with the cloth and allow the floor to dry only because wet floors can be slippery.  We can assure you that Swiffer products do not contain cleaning agents in large enough quantities to be a serious hazard to pets. Your pet will be fine if it licks its paws after walking on a newly wet floor mopped with Swiffer products. Swiffer’s cleaning ingredients are not expected to cause more than minor, temporary irritation to sensitive skin or the mouth.  You may offer water or milk to help remove the soap or perfume taste from your pet’s mouth.We’ve reviewed your veterinarian’s medical notes that you sent to us by postal mail and see that your cat was diagnosed with pancreatitis. The information from your vet also states “Pancreatitis (inflammation of the pancreas) is a relatively common disease in cats, but unfortunately the cause is not well understood. Cats with pancreatitis often have clinical signs of vomiting, lethargy, reduced appetite, hiding behavior, and abdominal pain.” Please know we regret your disappointment with our response and offer to send a refund and P&G product coupons; however, we are unable to pay for your veterinary bills.  If you would like to speak with us further, please call us toll-free at [redacted], and leave a message with your name and phone number and the time of day it’s best for you to receive a call between 9am and 5pm EST, Monday through Friday.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Fine, then it's a crappy razor.  It pulls your hair like the cheapie razors.  Send a refund.
Regards,
[redacted]

Thanks for getting back in touch with the Revdex.com (Revdex.com) about Braun. We’re sorry you continue to be disappointed. Be assured your most recent feedback was shared with the appropriate people in our company. Meanwhile, we’d like to work directly with you to review the steps taken to resolve this situation. To that end, please check your email for a message about your husband’s Braun shaver.  Again, we’re sorry you had this experience and regret any inconvenience this has caused. Please know we value your loyalty to P&G products, and we always welcome your feedback.  Thanks again for getting in touch and allowing us to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Non functional razor has not been resolved.  P&G emailed me saying that it is my fault, not accurately understanding the situation.  This has been going on since October and the razor still isn't working.  
Regards,
[redacted]

We appreciate your interest in Gain laundry detergent and we’re sorry to
hear of the experience you reported. We understand you’re upset that your card
was suspended and appreciate the opportunity to address your concerns.
 
Please know we take
all complaints from consumers...

seriously. However, we detected a number of
instances where someone from your address has requested multiple payments or compensation on P&G products. Because of this, your card
was suspended.
 
In order to
proceed with your case, we require the product to be returned to us as it is
essential to investigate the reported issue. Please return the Gain product
involved in this incident to:
 
P&G Consumer Relations
2 P&G Plaza
TN3
Cincinnati OH 45202
 
Be sure to
include your complete name, mailing address and the following case number:
23422788.
 
When mailing the product, we recommend using a delivery
service that offers a tracking number, such as FedEx, USPS Priority Mail of UPS
as we are not responsible for items lost in the mail. Please retain documented proof and
costs of mailing. Once we receive the product, we will review your request and
re-contact you with our decision. Replacement product and mailing costs will be
considered when we evaluate your request. If you are unable to return the product to us for
investigation, we will be unable to take this matter any further.
 
Again we are sorry you had this experience. We appreciate your past use
of our products, and hope you will continue to use them in the future. If you
have any additional
questions, please feel free to give us a call at 1-877-259-0597.

Thanks for getting
in touch with us about Vicks NyQuil D. We’re sorry you were disappointed with our response to
your email and regret the experience you
reported when you tried to reach us by phone.  Your satisfaction means a
great deal to us, so we appreciate your efforts to bring...

this
to our attention and
hope you’ll accept our sincere
apology. Please know your comments are important to us and they
have been shared with the appropriate management.
In March 2014, Vicks NyQuil D with Pseudphedrine was discontinued. 
We no longer make this product but realize it’s very frustrating when a
company stops
producing one of your favorite products. Decisions to discontinue
products and decisions to introduce new ones are thought out very
carefully.  Consumer purchasing patterns as well as ongoing consumer
research are always big considerations when making any such changes.
We understand loyal consumers like yourself will be
disappointed that one of their favorite products is no longer available and we
are very sorry to
have disappointed you.  Since we no longer make NyQuil D, we hope you’ll consider trying one of our current Vicks products with the coupon we’re sending to
the address you provided.  Please allow 7-10 business days for delivery by postal mail.  Thank you again for contacting us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We’re sorry you’re disappointed with the way your clothing looks after
washing it with Tide. We appreciate the time you’ve taken to let us know about
the blue spots you
noticed on some of your garments and welcome the opportunity to address
your concerns.
 
We’d like to assure
you...

that all of the ingredients in our detergents have been extensively tested
to make sure they're safe for washable fabrics. However, certain types of materials and fabric
finishes will stain if they come into direct contact with a colored detergent.
Also, soil on fabrics can sometimes attract and hold the dyes in colored
laundry products. Since the dyes in our products dissolve in water, any spots that
are the result of direct contact with wet fabric can be removed by rewashing in
the hottest water safe for the fabric and the recommended amount of detergent.
Stubborn stains may need more than one rewashing to completely remove.
 
If rewashing doesn't
remove the stains, please let us know and we will send material you can use to
submit a claim to Tide.  Be sure to hold onto the Tide detergent you were
using and the stained clothing, as you will need to send the product and garments when submitting a
claim.  In the meantime, because your satisfaction means a great deal to
us, we’re sending coupons to help compensate for your purchase of Tide. Please
allow 2-3 weeks for delivery by postal mail.
Again, we are sorry you had this experience.  If we can be of additional assistance, you
can reach us by calling [redacted] and leaving a message. We appreciate
your interest in Tide and hope this information is helpful to you

They have yet to send the refund, or as stated the visa $50 card.