Bay Colony Associates, LLC

Thanks for getting in touch about your recent purchase of Tide OriginalWe’re sorry the detergent didn’t have the scent you were expectingWe know how frustrating this must be when you have a load of laundry and you really want that fresh smell! We have many checks in place to help make
sure our products reach you in the best possible condition, so we’re glad you let us know. Pleased be assured we’re sharing your comments about these bottles with our Manufacturing TeamBecause your satisfaction is important to us, we’re sending coupons to help compensate for your purchase. Look for them to arrive by postal mail within the next 7-business days If you have any questions, please let us know. You can reach us by calling ***7. We value your loyalty to Tide and hope you will continue to enjoy using our product in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive a message with reference number ***I did NOT receive a reply with reference number ***The first one stated that the company received my email and the company "hope to respond within hour, please see if our reply is in your spam folder"My spam folder was checked and there is no responsePlease resend and/or mail the response to me so I can actually get the response that the company has claimed to have sentOther than the acknowledgement of the message received by the company, at this time there has been no response from the company and any statement that says different is a lie by the company to ignore the message.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They are asking me to send in my towels (not to be returned, so they can lab test them)There is no way I am going to give away my towels, with no reimbursementThey also want to send me yet another Tide coupon to replace my tide pods, however I want a refund for the pods, not a replacementI have responded to Ruth (whom emailed me) with the same objectionsHer original email to me is below. ORIGINAL EMAIL: Thanks for getting back in touch via the Revdex.com (Revdex.com) about your disappointment with Tide Pods and our responseI’m very sorry about your experience with your towelsPlease know Tide Pods are extensively evaluated to provide excellent results and to not cause damage when used as directed, so your reporting this is helpful for us. It sounds like you tried unsuccessfully to re-wash your garments following our instructions for removal of the “wrapper” film residue and/or blue discoloration: I’m sorry that didn’t helpIn addition, I would have expected our representative to let you know to recontact us if our suggestions didn’t work, so I’ll be sharing this coaching opportunity. To better understand what happened and to consider compensation, I’m sending you materials to start a damage claimSince you’ve provided your mailing address, I’ll send the materials out right away and include an extra Tide coupon for the inconveniencePlease be sure to keep the remaining Tide Pods as you’ll need to send them to us, along with the affected towels, as part of the claimPlease keep in mind, our final decision on your claim will be based on a review of the information and items you return to us and an analysis of the Tide productBut based on your description, I believe we’ll be able to help I’m sending pre-paid mailing materials via postal mail for you to send us the following items:• The remaining Tide Pods from the package you used, and the original packaging.• Your completed damage claim questionnaire (the questionnaire will be included in our mailing).• The damaged items to show us what you experienced; we’ll also use these items for testing.• Any other materials or information which might help us learn more about your experience. The materials I’m sending should arrive in to business daysIf all the required items won’t fit in the envelope, feel free to use a box and affix the pre-paid label to itRemember to send us the Tide product as we’re unable to investigate your claim without itOnce we receive all of the required items in our office, we’ll be in touch via postal mail with our findingsPlease be aware the investigation process can take to weeks from the time your items arrive in our office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com*** ***The Procter & Gamble Company
Procter & Gamble Plaza
Cincinnati OH
Dear *** ***:
This message is regarding complaint ID *** submitted to Revdex.com about your business on 7/7/3:21:PM by *** ***
We received the information listed below from your customer. This complaint has been closed as resolved. If you have any questions, we are happy to assist you.
In addition to complaint information, Revdex.com Business Reviews also include basic background information about businesses. This data is used to calculate a rating for your business. This may be a good time to update your information by visiting us online at Revdex.com.org/cincinnati/join/
Thank you for your cooperation in this matter and for your support of our self-regulatory goal
Regards,
Gary Kloepfer Marketplace Resource Consultant ***
*** ***
MESSAGE:
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com*** ***
*** *** ***
*** * ** ***
Dear *** *** :Thank you for using your Revdex.com as a resource to resolving your complaint ID *** submitted on 7/7/3:21:PM against The Procter & Gamble Company. Since you have accepted The Procter & Gamble Company’s response, we are closing this complaintIf you and The Procter & Gamble Company have reached an agreement and compliance is set for a future date, we trust they will follow throughIf this does not happen, contact us and we will review the complaint and proceed accordingly.Your complaint is now part of the Revdex.com Business Review and details will be posted on Revdex.com.org, if it meets our online standardsWe encourage you to stay in touch with Revdex.com for great tips and information with our consumer e-newsletter or find a business you can trust with our Request A Quote service. Regards,Gary Kloepfer Marketplace Resource Consultant ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***Proctor and gamble are continuing to refuse providing a refund for some product I was dissatisfied with this has been going on close to two years ,I close my complaint because they lied and asked for me to speak directly with the company to resolve the issue I have called several times only to be lied to and receive no help or no answers about my refund

Thanks for contacting the Revdex.com (Revdex.com) about a Clairol productI regret any confusion or misunderstanding: as Leah/P&G Team indicated in her email reply to you on 01/15/18, Clairol is now owned by Coty, IncWe (Procter & Gamble/P&G) sold Clairol to Coty more than a year
ago, on October 1, Please contact Coty, Incdirectly through their ‘Contact Us’ page at https://www.coty.com/contaor by calling toll-free at 800-777-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Proctor & Gamble obviously knew there was a problem with the active ingredient in its Pro-Health mouthwashHaving a disclaimer to that effect on the bottle label-- one that requires a magnifying glass to read-- isn't good enough.I don't smoke, seldom drink alcohol, and consume much less coffee or tea than the average American.I seek no remuneration of any kindAll I ask is that P&G make its CPC disclaimer big enough to actually be read by shoppers looking at the labelI have since switched to ACT Restore mouthwash and have had no further problems
Regards,
*** ***

Thanks for getting back in touch with the Revdex.com (Revdex.com) about P&G products. We understand your disappointment, and we’re sorry you disagree with our policies. As you may recall, we provided compensation for reports on Pampers (two times), Tide, Gain, and FebrezeHowever, our system recognized that an unusual number of reports was received from your household in a short period of timeWhen combined, the monetary value and number of reports exceeded what we believe is reasonableTherefore, in order to consider compensation for the additional reports on Dawn, Tide, Old Spice, and a second Febreze case, we require the products to be sent to us for review and evaluation. We’re sorry our products are not meeting your needs and expectations, and you can be assured this has been reported to the appropriate people within our CompanyWe understand the choice is yours to send us the products as required for consideration of reimbursement if that product doesn’t meet our standards for quality and/or performanceBut we do not offer pre-paid mailing material in this circumstanceIt’s also important to know that, going forward, we recommend you keep any product you may contact us about in the event we need the product sent to us for our consideration of compensation. Thanks for writing again and allowing us to further explain

We appreciate your interest in Gain and Tide and we’re sorry to hear of the experience you reported with your bottles. We understand you’re upset that you did not receive the coupons you expected and we appreciate the
opportunity to address your concerns
Please know
we
take all complaints from our consumers seriouslyHowever, our records
indicate that the number of complaints from your household is unusually
highTherefore, without evidence of a product deficiency for this case,
or future cases, we are no longer able to reimburse you with product coupons or refunds
In order to proceed with your case, we
require the product to be returned to us as it is essential to investigate the
reported issuePlease return the Gain and Tide products to:
P&G
Consumer Relations
P&G Plaza
TN
Cincinnati OH
Be sure to include your complete
name, mailing address and the following case number: ***
When mailing the product, we recommend using a delivery service that
offers a tracking number, such as FedEx, USPS Priority Mail, or UPS as we are not responsible for items lost in the mailPlease retain documented
proof and costs of mailingOnce we receive the product, we will investigate the issue and re-contact you with our
findings. Replacement product and mailing costs
will be reimbursed if the product is found to fall short of our quality standardsIf
you are unable to return the product to us for investigation, we will be unable to take
this matter any further
Again we are sorry you had
this experienceWe appreciate your past use of our products, and hope you will
continue to use them in the futureIf you have any additional questions,
please feel free to give us a call at ***

Thanks for letting us know about your experience with the pgshop.com promotion code you received by email. We understand why this would be frustrating and we’re so sorry we let you down when you reached out to us for help with your code. You can be sure that your comments have been
shared with the appropriate people within our company.We’re delighted you want to use Pampers with your little ones and we’d love to try to make this up to you. As a gesture of goodwill, we’re sending Pampers coupons that we hope you'll enjoy usingYou can expect to receive them by postal mail within the next 7-business days.If we can be of additional assistance, you can reach us by calling 1-***. We value your loyalty and appreciate the opportunity to be of assistance to you

Thanks for getting back in touch via the Revdex.com (Revdex.com.) We’re sorry you were disappointed with our response about your Gillette razor purchase, and we shared your most recent feedback with the appropriate people in our company We understand consumers may find a product besides ours that they prefer, or they may find something lower-priced that works for themHowever, this does not reflect a defect in our product. We hope you understand that, as a business, we try to balance best-in-class products with price and that we don’t currently offer a “lowest price guarantee.” As consumers, ourselves, we know it can be hard to make a choice based on what we want vswhat our personal budget allows at the time of purchaseAs you know from previous communications, we’re able to assist consumers in many circumstancesBut we believe price is clear at the time of purchase, and if there is a consumer objection to it, we’d expect the product to not be purchased Thanks again for reaching out and allowing us to address your concerns

We want you to feel confident when using Luvs, and understand gel coming out of a diaper is the last thing you need when keeping up with your little oneWe’re sorry this happened and appreciate the time you took to share your experience with us. Absorbent gelling material is used in the
core of our diapers to absorb wetness and to help keep your baby dryOccasionally you might see a few particles of gel, especially if the diaper is really full, but what you’re describing is not typical nor what we want from our diapersI've captured the details you provided and passed them onto our Manufacturing Team.We also want to reassure you that the gel is safe and has been used safely in our diapers for over yearsWe partner with pediatricians, pediatric dermatologists, and safety experts to make sure all the materials we use in our diapers are safe for babies Your satisfaction is important to us, so we've requested a Citibank prepaid debit to refund your purchasePlease allow 7-business days for delivery by postal mail. We hope you’ll continue to use our diapers with confidenceIf you have any questions, you can reach us by calling ***We value your loyalty and appreciate the opportunity to address your concerns. *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID 10811186, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
They sent me a questionare, wanting photos, a statement from my stylistI mean, ?????

Thanks for contacting us about your Oral-B Pulsonic toothbrushWe're sorry you haven't been able to find replacement brush heads and regret any inconvenience this has caused youWe appreciate the time you took to speak with us about this matter and we’ve shared your feedback with the appropriate
people within our companyYour satisfaction is important to us, so we want to helpWe’re following up as promised by postal mail, and ask that you allow 7-days for our letter to arriveIf you have any questions, you can reach us by calling ***We value your loyalty and appreciate the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This isn't right because you as a business knows that not everyone keeps there receipts or there damaged products and if there isn't any way of receiving some sort or coupons or a reimbursement then I will no longer support your brand because of bad customer service
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why would a company as big as P And G hold it against their customers who have experienced many issues with their products over the past several years. Why wouldn't you go above and beyond to make things right when we have experienced many issues but continue to experience them , even with a dollar toothbrush that I have the receipt for and was just purchased?You are a liar. You promised me in writing the gift card to pay for shipping and then you ignored my messages for over a month. I had to reach out to the Revdex.com to even get your attention. I called in one day and after being on hold for minutes was put into a mailbox and of course, no one called me back.You are not getting way way treating people this way because of your poor quality. I would like the gift card you promised to mail back the unit
Regards,
*** ***

Thanks for contacting the Revdex.com (Revdex.com) and P&G/Downy about our liquid fabric softenerWe’re very sorry you were disappointed with your recent experienceWe appreciate your letting us know what happened, and we shared your report with the appropriate people within our company
Meanwhile, please check your email for a message about Downy Again, we’re sorry you had this experience and regret any inconvenience this has causedPlease know we value your loyalty to P&G products and programs, and we always welcome your feedback Thanks again for getting in touch and allowing us to address your concerns