Bay Colony Associates, LLC

Thanks for providing a photo of your Pantene conditioner bottles Please know we’re sorry you’re disappointed with your recent purchase We understand your concern and want to assure you we follow strict quality and industry standards in production of all our products We appreciate your efforts to help us see your bottles and the production codes that you provided by phone The codes have been shared with our Quality Assurance Team, which will enable them to complete a review of the appropriate quality records associated with the productYour satisfaction means a great deal to us, and we would like to quickly resolve any potential issues with our products If you have additional questions, we encourage us to give us a call at [redacted] We value your loyalty and appreciate the time you’ve taken to bring this to our attention

I just received the $GC today and consider this complaint resolved I could not find anywhere on the website to send a message or mark the complaint as resolved, so I am emailing youThank you very much for your help!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We’re very sorry you were disappointed with Tide Pods and understand how upsetting this situation must have been for you and your daughterP&G is committed to safety, and we take reports of accidental contact with household cleaners and detergents very seriouslyAdditionally, we value our consumers and are disheartened to learn that the service you received when calling our toll-free number was not satisfactory As parents and grandparents, we care deeply about the families that use our productsThe best measure of protection is to treat these products like other household cleaning products and keep them up, closed, and safe -- away from childrenWe’re providing more outreach to parents through advertising, child-resistant packaging, and child advocacy groups to help parents make the best laundry detergent choices for their families We appreciate your efforts to bring this incident to our attentionThe information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure it has been reported to the appropriate people within our companyA questionnaire from our Safety Team should reach you by postal mail in the next to business daysPlease complete it and return it to P&G using the provided postage-paid mailing materialsAlso, be sure to save copies of all medical records (including notes, diagnosis, treatment, and prognosis) and medical bills indicating any out-of-pocket medical expensesUpon arrival in our office of the required documents, your report will be evaluated in order for us to consider reimbursement of any out-of-pocket medical expenses Again, we’re sorry you had this experience and regret the inconvenience and distress this has caused youIf we can be of additional assistance, please let us knowWe value your loyalty to P&G products and welcome the opportunity to address your concerns

We’re very sorry you were disappointed with a Gillette Fusion product and with the service and wait time you experienced when contacting usAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priorityWe also strive to offer an excellent service experiencePlease be assured all Gillette products are extensively evaluated for quality and safety, so it’s important that we understand what happenedThe information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attentionYou can be sure it has been reported to the appropriate people within our companyWe’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message from Cate Again, we’re sorry you had this experience and regret any inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company has given me a refund for the product that I never received Regards, [redacted] ***

We value your family’s loyalty to our baby care products and thank you for participating in the Pampers Rewards Program Please know we understand your concern about the communication for the deadline for using your points and appreciate your efforts to bring this to our attention We’re sorry for the confusion and inconvenience this caused you Your satisfaction means a great deal to us, so we’ve followed up separately regarding your request to have your previous points credited to your account We’ve also updated the Terms & Conditions on our website to show the program was extended to December 31, And we’re reviewing our processes to try to reduce any confusing communication about program deadlines in the future We hope the steps we’ve taken help to reassure you of our commitment to your satisfaction and that your family will continue to be part of the Pampers Rewards Program If we can be of additional assistance, please let us know You can reach us by calling [redacted] Thank you again for getting in touch

Thanks for reaching out to us We’re sorry to hear about your experience with Old SpiceWe know it could not have been pleasant for you and we hope you’re feeling betterThe safety of consumers using our products is at the foundation of all we do We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously In case we need more information, please discontinue use and hold on to your product and packaging for at least weeks.Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase Look for the card and coupon to arrive in separate postal mailings within the next to business daysAgain, we’re sorry to hear about your experienceIf you have any questions, please give us a call at [redacted] We appreciate your interest in P&G products and welcome the opportunity to address your concerns

We're sorry to hear of the problem you reported with your Oral-B rechargeable toothbrush and regret your disappointment with the service you received when you contacted us for assistance Hearing from you and other consumers helps us toward our goal of delivering top quality products and services worldwide Please be assured your comments have been shared with the appropriate people in our company.Your satisfaction means a great deal to us, so we’re sending a prepaid debit card to refund your purchase Please look for the card to arrive by postal mail within the next 2-weeks If you need to contact us again about this, please call 1-877-259-and leave a detailed message We appreciate your interest in P&G products and welcome the opportunity to address your concerns

Thank you for your recent order We appreciate your interest in and understand your disappointment that you didn’t receive one of the promotional bonus items that you requested Our promotional offers are good while supplies last Due to the popularity of our recent promotion, our inventory of the Facial Treatment Essence bonus item was depleted As a gesture of goodwill, we’re sending one of our other bonus items as a replacement If you have any questions, please let us knowYou can reach us by calling [redacted] or by sending an email to [email protected] Thank you again for your interest in SK-II

We’re very sorry you continue to be disappointed with an Oral-B power toothbrush promotional rebate offer, as well as the service you received when contacting usWe shared your additional feedback with the appropriate people within our companyPlease check your e-mail for another message about your Oral-B rebate experienceAgain, we’re sorry you had this experience and regret any inconvenience this has caused youPlease know we value your loyalty to Oral-B, and we always welcome your feedback about our brand(s)Thanks again for reaching out and allowing us to address your concerns

We’re very sorry to hear of your experience while using Crest Pro-Health Rinse and appreciate your efforts to bring this to our attentionPlease be assured we care deeply about the safety of our products and the people who use themWe conducted comprehensive studies on Crest Pro-Health Rinse to prove its safety and effectiveness; and we maintain an ongoing safety monitoring program to assure the highest standards of safety and quality Like all mouthwashes that effectively fight plaque and gingivitis, theses rinses can contribute to temporary, surface-level brown tooth discolorationSome versions of Pro-Health Rinse contain cetylpyridinium chloride (CPC), an ingredient that not only helps to fight plaque and gingivitis but also kills bacteria in the mouthAfter it kills germs in your mouth, those dead germs can collect on the tooth surface and create the appearance of brown stains -- especially in hard-to-brush areas -- for a small percentage of people who use the productSome people are more likely to experience this if they develop a lot of tartar on their teeth, smoke, or drink colored beverages like coffee, tea, or red wineWe understand this is frustrating but want to assure you the discoloration is reversible and largely preventableTo help remove and prevent the discoloration, we recommend a tartar-control/whitening toothpaste, a power toothbrush, and flossingAny remaining stains can be removed with dental cleaning To help us gain a better understanding of your experience, we’re following up by postal mailPlease complete the questionnaire enclosed with our letter and return it to us using the postage paid mailing label providedWe would be happy to consider your request for reimbursement for out of pocket medical expenses related to your report, if you include copies of the requested documentation when returning the completed questionnaireOnce we receive all of the requested items, we ask that you allow weeks for review of your request If you have any questions, you can reach us by calling [redacted] and leaving a messageWe value your loyalty to Crest products and welcome the opportunity to address your concerns

Revdex.com:The company called and left me a voicemail for me on Friday, November 18, I tried calling back it only sent me to voicemail I left a voicemail I have not heard back yet Regards, [redacted]

We’re very sorry you were disappointed with your recent experience involving a Secret promotional offerWe appreciate your letting us know this happened, and we shared your report with the appropriate people within our company We’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message about the Secret promotional offer Again, we’re sorry you had this experience and regret any inconvenience this has caused youPlease know we value your loyalty to Secret, and we always welcome your feedback about our brand(s) Thanks again for reaching out and allowing us to address your concerns

We’re very sorry you were disappointed and frustrated when trying to unsubscribe from P&G e-mail offersAs a Company, we're dedicated to making products and providing services that improve the lives of our consumersIt’s important that we understand what happened, and the information you provide is valuable to our ongoing efforts to maintain our high standards of quality and serviceWe appreciate your bringing this incident to our attentionYou can be sure it has been reported to the appropriate people within our company After researching, we learned your e-mail address was successfully removed/opted out effective yesterday, November 9, Again, we’re sorry you had this experience and regret any inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Thanks for reaching out to us We’re sorry to hear about your experience with Old SpiceWe know it could not have been pleasant for you and we're glad to hear you’re feeling better The safety of consumers using our products is at the foundation of all we do We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase Look for the card and coupon to arrive in separate postal mailings within the next tobusiness days Again, we’re sorry to hear about your experienceIf you have any questions, please give us a call at [redacted] We appreciate your interest in P&G products and welcome the opportunity to address your concerns

We're sorry you’re disappointed with our response and want to assure you that if you mail the product to us, we will review your request for compensationOnce we receive the product, we will investigate the issue and re-contact you with our findingsReplacement product and mailing costs will be reimbursed if the product is found to fall short of our quality standards If you’re unable to return the product to us, we will be unable to take this matter any further Please let us know if you have any questions, you can reach us by calling [redacted]

We’re very sorry you were disappointed with Tide PodsAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priorityPlease be assured all Tide products are extensively evaluated to ensure they will not cause damage when used as directed, so it’s important that we understand what happenedThe information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attentionYou can be sure it has been reported to the appropriate people within our companyWe’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message about your claim Again, we’re sorry you had this experience and regret the inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***