Bay Colony Associates, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Problem: This complements the complain *** but it is not a duplicateThe original complaint was closed, IN GOOD FAITH, as ACCEPTED, however it had a rebate card to be sent in 2-weeks, to fix the error for shortening the original card amountOver a month have passed, and no card has been received as promisedI replied to Oral-B Customer Service over a week ago, and the business is ignoring my case as I haven't received a replyI'm opening this complaint to record that.Desired Resolution:Refund *** ***

Hello,I have been in communication with P&G about my complaint and the last email that I've received was regarding them forwarding my complaint to another divisionI haven't heard back from them as of yetI've screenshot copies of the email correspondence and attached them to this letterIf you need the full copy of the correspondence, I can forward them to you. *** *** [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Thanks for your interest in ClairolWe’re sorry to hear of your experience with our Platinum Rewards Program. We understand it’s frustrating when you don’t receive a coupon you’re expecting or see an error message when submitting a request on lineYour satisfaction means a great deal to us,
so we’re glad you let us know. Please be assured your comments have been shared with our promotions teamAfter we received your message, we verified the submissions you entered in qualify for the coupon. We also confirmed that the coupons you claimed previously were mailed to you, but we’re unable to determine why you didn’t receive one that was sent over months agoWe value your loyalty and want to help, so we’re sending two coupons to you. Look for them to arrive by postal mail within 7-business daysWe regret any inconvenience you’ve experienced and hope you’ll continue to enjoy using Clairol products in the future. Thanks for getting in touch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

September 14, 2015I just received the envelope- thank you.I will get the stuff together and get a box to mail to you Thank you,***

Thanks for contacting the Revdex.com (Revdex.com) about Gillette On DemandWe’re very sorry you were disappointed with your recent experienceWe appreciate your letting us know what happened, and we shared your report with the appropriate people within our company. Meanwhile, we’d like
to work directly with you to resolve this to our mutual satisfactionTo that end, please check your email for a message about Gillette On Demand Again, we’re sorry you had this experience and regret any inconvenience this has causedPlease know we value your loyalty to P&G products and programs, and we always welcome your feedback Thanks again for getting in touch and allowing us to address your concerns

We’re very sorry you were disappointed with your recent experience involving Tide Dry CleanersWe appreciate your letting us know this happened, and we shared your report with the appropriate people within our company We’d love to work directly with you to reach resolution to our mutual
satisfactionTo that end, please check your e-mail for a message about Tide Dry Cleaners in *** ** Again, we’re sorry you had this experience and regret any inconvenience this has caused youPlease know we value your loyalty to Tide, and we always welcome your feedback about our brand(s) and product(s) and service(s) Thanks again for reaching out and allowing us to address your concerns

We’re very sorry you were disappointed with Tide and with our response to your reportAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priorityPlease be assured all Tide products are
extensively evaluated to not cause damage when used as directed. While we understand your disappointment, our product did not cause the blood stains on your sheetsAs a result, we’re unable to reimburse you for the purchase price of your sheets because -- as mentioned previously -- some stains are not removable, even with our best productWe value you as a consumer, though, and therefore provided coupon compensation close to the amount you requestedIf it hasn’t already, it should arrive in the next few days in your postal mail. Again, we’re sorry you had this experience and regret any inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I asked for a refund, but they are refusing to send it even though I have the product and can send it back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.P&G needs to send the refund via e-mail or via UPS with a tracking number
Regards,
*** ***

We’re sorry Ms*** wasn’t pleased with the whitening results she
obtained when using Crest Whitestrips and regret her disappointment with the
prepaid debit card
sent to refund her purchaseMaintaining the satisfaction of our consumers is
very important to us, so we appreciate the time
you’ve taken to bring this to
our attention and the opportunity to address her concerns
On January 25, we requested
a prepaid Citibank
Visa debit card in the amount of $to replace her card that expired in
November As a gesture of goodwill, we also sent coupons for P&G oral care products in a separate mailing
Please note the expiration
date is stamped on the front of prepaid debit cards sent to refund purchases of
our productThe cards are good for months after the date they are issued
We trust this provides satisfactory
resolution for Ms***If you have any
questions, please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
***
*** ***

We’re very sorry
you’re finding adhesive residue on your underwear after using Always and understand how frustrating this must beIt may help to
know we improved the
adhesive for better staying securityStill, it shouldn’t be leaving residue
behind and we appreciate your letting us
know.
If you haven’t tried already,
please wash your
undergarments in a
wash cycleThis should remove the adhesiveIf any adhesive remains, you can
pre-treat with a
liquid detergent like Tide and launder in the hottest water safe for the
fabric.
Please
know we value your
longtime loyalty to Always and truly regret you had this experience with the product you purchased while visiting the U.S. We
appreciate your efforts to bring this to our attention and we’ve shared the information
you provided with our Quality Assurance team.
Thank you for getting in touch

We’re very sorry to hear of your cat’s illness. Many of us at P&G are pet owners and we know how important their health and well-being are to the families who love them.Please know we take your report seriously and we understand your concern. We realize you want safe products to use
in your home, just as we do, too. We’d like to assure you that when used as directed, Swiffer Wet Mopping Cloths are safe to use around petsThe safety of Swiffer products has been confirmed not only in our tests, but by independent scientists and other organizationsThe key ingredients in the cleaning solution are water-soluble cleaning agents and perfumeThese ingredients have been tried and tested and are common in cleaning products across the industry. The solution is designed to dry fast once the surface is cleaned. The directions advise to wipe the floor with the cloth and allow the floor to dryLike any household cleaning product, proper use and storage can help prevent accidental exposure by children, adults and pets. The label includes a statement to keep the product out of the reach of children and pets to avoid accidental ingestion If you (or your vet) have specific questions regarding your cat’s health, please contact the ASPCA at ***They have a trained staff of veterinary toxicologists, available 24/7, and their background is more appropriate for this situationIf you call, please mention to the ASPCA representative that you’ve spoke with us and provide the case number we shared by email, so you won’t be charged for the call While we are sorry to hear of your cat’s illness, we’re unable to pay for veterinary bills. If you would like to speak with us further, please call us toll-free at ***, and leave a message with your name and phone number and the time of day it’s best for you to receive a call between 9am and 5pm EST, Monday through Friday.Thanks for reaching out to us

We are sorry to learn of your disappointment with the length of time your Oral-B Rechargeable Toothbrush is holding a charge and hope you will accept our sincere apology for your disappointment with the service you received when you contacted us for
assistancePlease be assured your
comments have been shared with the
appropriate people in our company
Oral-B is dedicated to manufacturing high quality products and we have strict
quality control in place to ensure you
receive products that meet our high standardsOur lasting time
information is based on one person
brushing twice a day for minutes. If more than one person is
using the handle, or if you brush times a day, or regularly for minutes and longer, that can shorten the lasting time from what is
stated in the instruction manualAlso, using too much pressure influences the
lasting timeFor everyday use, the toothbrush handle can be stored on the charging unit to maintain it at full power
Please know we stand behind the quality of our products. Oral-B warrants our
rechargeable toothbrushes to be free of defects in material and workmanship for a period of two
years from the date of original purchase at retailAs stated in the instruction manual that comes with
your toothbrush, if
the appliance exhibits such a defect, Oral-B will, at its option, repair or
replace it without cost for parts and laborThe product must be carried in or
shipped, prepaid and insured (recommended), to an authorized Oral-B Service CenterProof of
date of original purchase is required
We understand you’re upset
that you didn’t receive the prepaid debit card offered as a gesture of goodwill to help
cover the cost of shipping your toothbrush to the Service CenterPlease know we take all complaints
from consumers seriouslyHowever, our records indicate the number of
complaints from your household is unusually highTherefore, without evidence
of a product deficiency, we’re no longer able to reimburse your household with product coupons, pre-paid
debit cards, or refunds
If you would like us to
consider replacing your product and reimbursing you for the cost of returning your toothbrush,
Please mail it to:
P&G Consumer Relations
P&G Plaza
TN
Cincinnati OH
When sending the product, it must be well packaged and shipped in a box suitable to withstand
freight handling. To protect your investment, we recommend your package is appropriately insured and shipped using a carrier who can provide tracking
(UPS, FedEx, U S Postal Service Priority Mail, etc.) since we can’t assume
responsibility for lost or misdirected mailInclude ALL system
components (e.grechargeable toothbrush handle; charging station with brush head storage;
wireless SmartGuide, travel case) that came with the unit at the time of
purchaseWhen mailing the product, be sure to include your
complete name, mailing address and the following case number: ***
Once we receive the product, we will review your
request for replacement product and re-contact you with our decision within 4-
weeksReplacement
product and mailing costs will be considered when we evaluate your request
Again, we are sorry you had
this experience and apologize for any inconvenience this may cause you

Thanks for getting back in touch with P&G via the Revdex.com (Revdex.com.) We’re sorry you didn’t receive all of our responses to the messages you sent concerning P&G advertising: our reference numbers *** and ***We understand why you were disappointedPlease know our response that didn’t reach you was in regards to an email you sent directly to two (2) P&G employees and not to our website ‘Contact Us’ pageIn order for your comments to be recorded properly, your message to two (2) of our P&G employees was entered into our Consumer Comments system and replied to via the same Consumer Comments system: our reference number ***Although we understand the response didn’t reach your Inbox or junk email folder, I want to assure you Jenny replied on June 5, at 2:23PM EST. Unfortunately we can’t be certain why Jenny’s reply didn’t reach you, but we’re glad you let us know Please know your comments and concerns are important to us, and we’d like to assure you we shared everything you stated with the appropriate people in our companyWe wish we could provide a definitive answer to your question about our advertising, but we don’t have access to future marketing plansPlease be assured feedback from you -- and from all of our consumers -- will help us decide how to approach advertising efforts going forward Thanks again for taking the time to reach out

Thanks for contacting the Revdex.com (Revdex.com) concerning MrClean gallon floor cleanerWe’re very sorry you were disappointed with your recent experienceWe appreciate that you took the time to get in touch. That said, the MrClean product you referenced is handled by
our P&G Professional GroupPlease expect someone from our P&G Professional Group to reach out to you about your experience Again, we’re sorry you were disappointedPlease know we value your loyalty to P&G products and programs, and we always welcome your feedback Thanks again for getting in touch

I have reviewed the response made by the business in reference to complaint ID 11388178, and find that this resolution is satisfactory to me However I have yet to receive anything to date.
Regards,
*** ***

Thanks for contacting us about the CoverGirl Free Movie Ticket Offer that you saw advertised in your local *** weekly flyerPlease know we appreciate your purchase of CoverGirl products and your interest in our offerWe’re sorry for the frustration you experienced with this promotion and
appreciate the time you've taken to provide feedbackPlease be assured your comments have been shared with the appropriate people in our company.In order to look into the problem you reported, our Promotions Team reached out to our rewards partner for this offerWe learned they were unable to find any submission information from you by mobile text or emailIt may be helpful to know that in order to participate in the offer, it was necessary to submit a photo of the receipt via text or a photocopy by emailAfter the purchase is validated, a text or email with a reward code and activation instructions is sent to the mobile number or email address from which the receipt was submitted, limit one per householdFull details for the offer were available at www.covergirlpp2rewards.com The offer was for one movie certificate (up to $total value) to see Pitch Perfect at participating theaters with the purchase of $of CoverGirl productsSince you purchased $in CoverGirl products hoping to receive three movie certificates, we understand your disappointment and regret the confusionAs a gesture of goodwill, a Citibank prepaid debit card in the amount of $has been requested for youPlease look for the card to arrive via postal mail within the next 2-weeks If you have any additional questions, you can reach us by calling ***We value your loyalty to P&G products and welcome the opportunity to be of assistance to you