Bay Colony Associates, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thanks for getting back in touch again with the Revdex.com (Revdex.com) about your experience involving Downy.  I regret any confusion or misunderstanding with our direct email communications and our responses to the Revdex.com. Based on the information on the original contact by phone from you to Downy on 02/15/18, we understood your Downy product was no longer available to send to us. Because of that, we couldn’t offer to start a claim since receipt of our product that was used on your garments is a required component of our claim process.  In addition, since stains from Downy are removable, we offered tips to remove the stains. We also shared information regarding any noticeable change in the consistency or characteristics of a product. When you replied advising the Downy product is available, we were able to inform you that materials – including our claim paperwork -- are being sent to you by postal mail to retrieve our product and your shirts. In that correspondence we recommended adding trackable shipping and to include the receipt so we could reimburse for that added cost, regardless of the decision on your claim. Finally, we advised once all the required items are received in our office, we’ll conduct a fair evaluation in an effort to resolve the issue. Once completed, results of our evaluation will be shared with you via postal mail.  If they haven’t already, please look for the materials mentioned above to arrive in your postal mail in the next several business days. We’ll then be on the lookout for your submitted claim. Please know it may take up to eight (8) weeks from the date your claim arrives in our office for the evaluation to be completed. Without receipt of our Downy product and your 3 (three) shirts, we cannot move forward with your case. Thanks again for contacting us.

We’re sorry to hear of your
experience while using Old Spice Classic
Deodorant and hope you’re feeling better. We appreciate the time you’ve taken to bring this to our
attention and want to assure you the information you provided has been reported
to the appropriate people within our...

company.
Please
know the health and well-being of those who use our products is very important
to us. All of our products are thoroughly evaluated to be safe when used as
directed. Additionally, we maintain an ongoing safety monitoring program to
ensure the highest
standards of safety and quality.
We are
always concerned when a consumer reports a problem with the use of one of our
products and feel it is important to gather as much information as we can. When
you contacted us August 31 to let us know of your experience, we shared the details you
provided with our Health and Safety Team and requested a Citibank prepaid debit
card to refund your purchase. If you haven’t received the card yet, you should
receive it within the next 2-3 weeks.
On September 10, a letter was sent by postal mail to follow
up on your experience. Please complete the
questionnaire enclosed with this letter and return it to us in the postage-paid
mailing envelope provided. In order for our Health and Safety team to consider reimbursement
of out of pocket medical expenses, please include any other requested materials
when you return the completed questionnaire. We ask that you allow 8 weeks for
review of a request for reimbursement of out of pocket medical expenses once we receive the
requested information.
Again, we
regret you had this experience and thank you for letting us know. If you have
additional questions, you can reach us by calling [redacted]. We appreciate
your interest in Old Spice products and welcome the opportunity to address your concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They just make excuses for the quality of the product. I bought a bag of their diaper had insect inside]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If this does not come to pass in 3 weeks, I will contact youagain.  I appreciate the time and effort. 
Regards,
[redacted]

Thanks for contacting us
about the Venus Swirl 2X Money Back Guarantee Offer.  We're sorry to hear of the problem you experienced with your submission.  We appreciate your efforts to bring this to our attention, as well as the information you shared by phone and email to help us...

gain a better understanding. 
 
Based on the documents you sent via
email, it appears the mailing address
you received by phone was not the correct address
for the Venus Swirl Offer.  We hope you’ll accept our sincere apology for any
inconvenience this may have caused you, along with our assurance that your report has been shared
with the appropriate people in our company.  
We’re happy to say we’ve verified your submission qualifies
for the offer and requested a prepaid debit card to make sure you receive a 2X refund on your Venus Swirl razor.  Please look for the card to arrive via postal mail within the next 2-3 weeks.  As a gesture of goodwill, we’re also sending coupons which we hope you’ll enjoy using on a future shopping trip.  If we can be of additional
assistance, please call 1-877-259-05977.  We appreciate your interest
in Venus and welcome the opportunity to
address your concerns.

We’re very sorry you were disappointed with your recent experience involving coupon redemption at [redacted]. We appreciate your letting us know this happened, and we shared your report with the appropriate people within our company.  We’d love to work directly with you to resolve this to...

our mutual satisfaction. To that end, please check your e-mail for a message about the coupons.  Again, we’re sorry you had this experience and regret any inconvenience this has caused you. Please know we value your loyalty to P&G products, and we always welcome your feedback about our brand(s).  Thanks again for reaching out and allowing us to address your concerns.

We’re very sorry you were disappointed with Tide Pods. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Please be assured all Tide products are extensively evaluated to ensure...

they will not cause damage when used as directed, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your claim.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate your interest in Gain laundry detergent and we’re sorry to
hear of the experience
you reported. We understand you’re upset that your card was suspended and
appreciate the opportunity to address your concerns. Please know we take all complaints from consumers seriously. However,...

we
detected a number of instances where either you or someone from your address has requested multiple
payments in the last few months. Because of this your card was suspended. In order to proceed with your case, we require the product to be returned
to us as it is essential to investigate the reported issue. Please return the Gain
product involved in this incident to:P&G Consumer Relations
2 P&G Plaza
TN3
Cincinnati OH 45202
Be sure to include your complete name, mailing address and the following
case number: [redacted].When mailing the product, we recommend using a delivery service that offers a tracking number,
such as FedEx, USPS Priority Mail of UPS as we are not responsible for items
lost in the mail. Please retain documented proof and costs of mailing. Once we
receive the product, we will review your request and re-contact you with our decision. Replacement
product and mailing costs will be considered when we evaluate your request. If
you are unable to return the product to us for investigation, we will be unable
to take this matter any further.
Again we are sorry
you had this experience. We appreciate your past use of our products, and hope
you will continue to use them in the future. If you have any additional
questions, please feel free to give us a call at [redacted].

We’re very sorry you were disappointed with your Oral-B manual toothbrushes, and we understand how upsetting this situation must have been for you. As a Company, we're dedicated to making products that improve the health and well-being of our consumers who use them, and the safe and effective use...

of our products is always our highest priority. Please be assured all Oral-B products are extensively evaluated to be safe when used as directed.   We appreciate your efforts to bring this incident to our attention. The information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all of it has been reported to the appropriate people within our company, including our Safety Team. Please check your e-mail for our response.                       Again, we’re sorry you had this experience with Oral-B and regret any inconvenience and distress this has caused you. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for contacting the Revdex.com (Revdex.com) about Gillette razor cartridges. We’re sorry about your shopping experience and appreciate knowing what happened. As a Company, we're dedicated to making products that improve the lives of our consumers who use them. In addition, we do extensive...

market research and consumer testing while designing our products and packaging, and we meet or exceed all packaging and labeling guidelines and requirements.  Please be assured all Gillette products are extensively assessed for quality, safety, and performance, so it’s important that we understand what happened. The information you provided is valuable to our ongoing efforts to maintain our high standards of quality, and we appreciate your bringing the shopping incident to our attention. You can be sure it has been reported to the appropriate people within our company.  We’d love to work directly with you to resolve this. To that end, please check your e-mail for a message about Gillette razor cartidges.  Again, we’re sorry you were unhappy, and we regret any inconvenience this has caused. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We are very sorry you had this experience and regret any discomfort you felt. Please know we are willing to consider reimbursement of out of pocket medical expenses.  In order to do so, we ask that you complete the questionnaire enclosed with our letter and return it to us along with the other requested materials. Once we receive this information, please allow 8 weeks for review of your request for reimbursement. If you have additional questions, please let us know. You can reach us by calling 1-877-259-0597 and leaving a message.  We look forward to receiving the requested materials and appreciate the opportunity to address your concerns.

Revdex.com: the corporate office assured I would receive a return label and coupons 4 days after I filed this. To date I've received nothing and I DONT THINK PROCTOR AND GAMBLE UNDERSTAND EPA REGULATIONS PREVENTTHE SHIPPING OF COMBUSTIBLE PRODUCTS, I cannot ship anything but the Pampers back without a proper shipping hazard label which only businesses can obtain with a tax ID #, I've been MORE THEN CONPLIANT with p&g even as far as to not buy any p&g products anymore and I haven't. We use Huggies, [redacted] laundry soap, [redacted] body wash, and [redacted] shampoo now and we buy [redacted] air spray because of how this company has treated me and my family. Companys diapers caused my 3month old daughter to get diapers rash and infection. Called the company they refused to do anything......this company truly don't care about anything but money. I reject the business response as I was promised proper mailing return labels and coupons or a check by the last corporate supervisor Megan I spoke to. Honor what your company pledges. Company's pledge statement contradicts this businesses response. NOONE HAS EVEN REAXHED OUT TO ME, THEY ONLY RESPONDED THROUGH HERE. Completely disrespectful and frustrsting they can respond to the Revdex.com but can't reach out to me directly. Revdex.com as you can see I tried resolution with the company for over a year now. REJECT THIS RESPONSE PLEASE. I AM NOWHERE NEAR SATISFIED AND PLEASE LET THIS GO PUBLIC ON YOIY WEBSITE SO I CSN PROMOTE THIS AND SHOW THE WORLD 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We’re very sorry you
received an Oral-B toothbrush in this condition and hope you’ll accept our
sincere apology for your disappointment with the service you received when you contacted us about this matter.
Please know we share your
concern and appreciate
your efforts to bring this...

to our attention. We understand this was upsetting
and want to assure you our products are manufactured and packaged under
stringent quality control to make sure they reach you in the best possible
condition.  The information you provided is
valuable to our ongoing efforts to maintain our high standards and you can be
sure that it has been reported to the appropriate people within our company.
We received the product you
mailed to us and want to thank you for your efforts.  We’re
sending a replacement toothbrush and coupons for P&G oral care
products.  Please look for the coupons
and the toothbrush to arrive in separate mailings within the next 7-10 business
days.
Again, we’re sorry you had
this experience and regret the inconvenience this has caused you. 
If we can be of additional assistance, please let us know.  You can reach us by calling
[redacted].  We value your loyalty to
P&G products and welcome the opportunity to address your concerns.

We’re sorry you’re disappointed with our response. However, if you're unable to return the product to us for investigation, we will be unable to take this matter any further.Please know we take all complaints from consumers seriously. Our records indicate that the number of complaints from your household is unusually high. Therefore, without evidence of a product deficiency for this case, or future cases, we are no longer able to reimburse you with product coupons or refunds.

Thanks for reaching out to us.  We’re sorry to hear about your experience with Old Spice. We know it could not have been pleasant for you and we hope you’re feeling better. The safety of consumers using our products is at the foundation of all we do.  We go to great lengths to ensure our...

products are safe, so we appreciate the time you took to let us know what happened.   We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously.  In case we need more information, please discontinue use and hold on to your product and packaging for at least 3 weeks.Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try.  We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card and coupon to arrive in separate postal mailings within the next 7 to 10 business daysAgain, we’re sorry to hear about your experience. If you have any questions, please give us a call at [redacted].  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

We’re very sorry you were disappointed with a Braun Thermometer. In addition, we regret any confusion. We license the Braun brand name to Kaz, Inc. for thermometers and accessories. They manufacture the thermometers and are responsible for providing information and assistance. You can reach Kaz,...

Inc. – a Helen of Troy company -- as follows: Phone: 1-800-[redacted] (8:00am - 7:00pm EST)Email: [redacted] Postal Mail: Kaz Incorporated [redacted]
[redacted] Product returns:Helen of Troy Returns Dept [redacted]
[redacted]  [redacted] Thanks again for getting in touch.

Thank you for your interest in
Crest Whitestrips.  Please know we’re dedicated to manufacturing high quality products
and we have many checks in place to ensure they reach you in
the best possible condition.  We’re sorry to hear of the problem you reported with your purchase
and we...

appreciate the opportunity to address your
concerns.
 
As mentioned in the email we sent to follow up on your request for a refund, it can take up to 8 weeks to receive a reply once we receive the information requested from you. Our message also let you know we will re-contact you as necessary when reviewing a refund request.
 
On August 28, we followed up by postal mail to let you know that in order for us to proceed with your
request, we require the product be returned to us. The returned product is essential to investigate
the issue you
reported. Our letter included the address you can use to mail the affected Whitestrips to P&G. 
 
When mailing the product,
we recommend mailing using a delivery service that offers a tracking number (such as FedEx, USPS Priority Mail, or UPS), as we are not responsible for items lost in the mail. Please retain
documented proof and costs of mailing. Once we receive the product, we will investigate
the issue and re-contact you with our findings. Replacement product and mailing costs will be reimbursed
if the product is found to fall short of our quality standards. If you are
unable to return the product to us for investigation, we will be unable to take
this matter any further.
Once again, we are sorry you had this experience. We look forward
to receiving the requested materials and encourage you to contact us if you have any questions.  You can reach us by calling [redacted] and leaving a message.  Thank you for getting in touch.