Bay Colony Associates, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Both Clearblue and P&G contacted me by phone and were very understanding, apologetic, and polite. I really appreciate their attention in this matter. They will be sending me a replacement kit as I requested. Regards, [redacted]

Thank you for letting us know about your disappointment with your purchase of Sebastian hairspray and with the response you received when you contacted our Promotions Team about a refundOur products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect conditionWe're so sorry that wasn't the case with the container of hairspray you received and we appreciate the time you took to bring this to our attentionPlease be assured your comments have been shared with the appropriate people in our company Your satisfaction is important to us, so we want to helpWe’ve followed up separately via postal mail regarding your request for a refundPlease look for our letter to arrive within the next to business daysIf you need to contact us again about this, please leave a detailed message at 1-877-259-We value your loyalty to P&G products and welcome the opportunity to address your concerns

We’re very sorry you were disappointed with the error on our Pampers Rewards webpage and with the service you received when you contacted us about this matterWe appreciate your efforts to bring this to our attentionThe information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure it has been reported to the appropriate people within our companyIn order to resolve this for you, we’re responding separately to your e-mail addressPlease check your e-mail for our response and resolution to the issueAgain, we’re sorry you had this experience and regret the inconvenience this has caused youIf we can be of additional assistance, please let us knowWe value your loyalty to Pampers and P&G products and welcome the opportunity to address your concerns

I don't have the receipt I bought it from either [redacted] or [redacted] I have the product and can send it to P&G

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have spoken with Proctor and Gamble and they have listened to my problemAnd have compensated me for my troubles They are not changing the Tampax Box or wording however.Regards, [redacted]

We’re very sorry you were disappointed with Downy and with our efforts to work with you to come to a mutually satisfactory resolutionOur more than years in the laundry business has afforded us the opportunity to do thorough, global research on fabrics, stains, soils, water, proper dosing, washing machines, and dryersPlease be assured all Downy products are extensively evaluated to ensure they will not cause damage when used as directed, so it’s important that we understand what happenedIn addition, examination of the actual P&G product you used, as well as the garments that were affected, is essential to our evaluation of your claim as it’s the only means we have of determining the cause of the problem As mentioned via e-mail, materials to start a claim were mailed to the address we have on record for youWithout the opportunity to evaluate the Downy product you used and assess the garments you believe were damaged by our fabric enhancer, we’re unable to move forward with your claim We’re sorry you had this experience, and we regret the inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Thank you for your loyalty to Tide through the yearsWe’re sorry to hear of the stains you noticed in the underarm area of some of the shirts you washed in Tide HE Plus Bleach Alternative liquid detergent We understand this is frustrating and appreciate the time you’ve taken to bring this to our attentionYour feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people within our company We also want to assure you that all of the ingredients in our detergents have been extensively evaluated to make sure they're safe for washable fabricsIt may be helpful to know that stains can be caused by the colorant in the product coming into direct contact with wet fabricThis usually happens when the water the item is being washed in is too cold (below 60°F) and the product is not properly dissolved, or when the product is placed directly on top of clothingAlso, soil on fabrics can sometimes attract and hold the dyes in colored laundry products The dyes in our products dissolve in water and should come out when you wash the item again in the hottest water temperature safe for the fabric and with the recommended amount of detergentYou may need to re-wash the item more than once to completely remove the stain Your satisfaction is important to us, so we’re following up separately by email and postal mail If you have additional questions, please let us know We value your loyalty to Tide and appreciate the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am not a charity !! This case happened because the product label does not state you have to wait until the floor is 100% dry as if the animal ingests the wet Swiffer wipes it can cause health issues which in my cats case it DID !!!I need to be compensated to some degree for this incident, I am not a charity case asing for free veterinary care -- this could have caused my cat to die,He was put on oxygen as he was that negatively impacted by the inc9dent and was vomiting numerous times, Sending me coupons is not what I want nor do I use your companies product's after this incidentThank you and I want to get this resolved

Thank you for your recent purchase of Cascade Platinum Action Pacs We’re sorry you weren’t pleased with the product you received Please know we regret the frustration you experienced with your submission for the Cascade Money Back Guarantee and appreciate your efforts to bring this to our attention Your satisfaction is important to us, so we asked our Promotions Team to look into your submission As a gesture of goodwill, we are sending a Citibank prepaid debit card to refund your purchase Please allow 2-weeks for delivery by postal mail If you have any questions, please let us know You can reach us by calling [redacted] and leaving a detailed message We value your loyalty to P&G products and welcome the opportunity to be of assistance to you

We’re sorry for any confusion about our phone conversation regarding your Swiffer SweeperVac. We’re glad you got in touch again so we can clarify. Per our telephone conversation on July 20, 2016, we indicated our letter should arrive in your postal mail within 10 business days. Please allow until July 30, 2016 for it to arrive. We regret any misunderstanding. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I Am Very Disappointed with Pampers with This Outcome
Regards,
*** ***

We’re very sorry you were disappointed with the Tide PodsAs a Company, we're dedicated to making products that improve the lives of our consumers who use them and the effective use and benefit of our products is our priorityPlease be assured all Tide products are extensively evaluated to ensure
they will not cause damage when used as directed, so it’s important that we understand what happenedThe information you provided, along with reviewing the product and your laundry items, will be valuable to our ongoing efforts to maintain our high standardsTherefore, we appreciate your bringing this to our attention. You can be sure it has been reported to the appropriate people within our companyWe also appreciate your agreeing to work directly with us to gain a better understanding of your experienceTo that end, materials were requested to be sent to your postal address on 8/1/immediately after our email correspondenceThe mailing includes instructions, a questionnaire, a list of the items to return, and prepaid mailing material should reach you in the next business days. Note the mailing label can be affixed to any box if the envelope we included is not large enoughWe’ll be awaiting the arrival of the requested items from you so we can evaluate your claim and respond in a timely manner Again, we’re sorry you had this experience and regret the inconvenience this has caused youIf we can be of additional assistance, please let us knowWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Oral-B never replied to me, until I opened this Revdex.com complaint.The complaint sent today by email indicates that there was (ANOTHER) mistake and the card was not processed until last week, and they are, AGAIN, asking me to wait "a few weeks".THAT IS AN ABSURDGiven all this trouble, I should be immediately paid by check.This case is a clear example of how big business like Procter and Gamble / Oral-B value customersThey don't careThe person replying to this Revdex.com complaint see my case as a number, not as a customer that has been a victim of SUCCESSIVE mistakes, and has been waiting for months to receive the full rebateIf it wasn't for Revdex.com, I wouldn't even have received a reply from the company.This company is chaotic, and if you are a customer reading this, take that when you think about Procter and Gamble and Oral-BImagine if it was a more serious issue, you can see how they treat their customers.HORRIBLE! Shame on you!
Regards,
*** ***

Thanks for reaching out to us. We’re sorry to hear about your experience with Old SpiceWe know it could not have been pleasant for you and we hope you’re feeling betterThe safety of consumers using our products is at the foundation of all we do. We go to great lengths to ensure our
products are safe, so we appreciate the time you took to let us know what happened. We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously. In case we need more information, please discontinue use and hold on to your product and packaging for at least weeks.Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try. We’re requesting a Citibank prepaid debit card to help reimburse your recent purchase. Look for the card to arrive via postal mail within the next to business daysAgain, we’re sorry to hear about your experienceIf you have any questions, please give us a call at 1-877-259-0597. We appreciate your interest in P&G products and welcome the opportunity to address your concerns

We are sorry to hear of the
experience you reported and appreciate the opportunity to address your concerns
about Vidal Sassoon Pro Series Permanent Hair Color
Please know our hair
coloring products are thoroughly evaluated to make sure they are safe when used as
directed. We
would also like to assure you that we have not discontinued
Vidal Sassoon Pro Series London Luxe Deep Velvet Violet 3VR, which is the
product you reported using when you contacted us by email on April 2,
It’s still available
on line and in stores; however, it is possible stores in your area choose not to carry
this shade.
After we received your
email in which you described your color fading, we replied the next day (April
3) to let you know that hair is very individual and there are many variables to consider when it
comes to color fadingThings like porosity, previous color and even timing can
determine how long your color will lastTo learn more about your experience we
invited you to call our toll free number so that we could speak with you directly to offer
assistance.
In response to your request
for a refund, we let you know a Citibank prepaid debit card in the amount of
$would be sent via postal mail. We’ve confirmed with Citi that the
card was spent, but
we could not find any additional telephone calls, letter or emails from you
about this matter
It’s important to know that our product instructions state: Before youtake" based on the current color and condition of the hair. If a strand test shows
the hair turning any unacceptable result our product instructions ask consumers
to call our toll-free number before coloring. Also, our instructions state: “Before you color - If you are going more than
two shades lighter or darker than your current color, going dramatically red or
if you have bleached, double processed or highlighted hair, call our Expert
Color Consultants at 1-877-286-7163.”
While we’re sympathetic to the hair issues you reported, at this point, we can only
reimburse for the product itself. If you’d like us to consider any
further compensation, we
ask that you provide additional documentation/ information which would allow us
to review your claim.
We’re following up by postal mail with a “Record For Salon Services” form that must be filled out by your hairdresser.
Please return the completed form along with salon receipts using the business reply
envelope provided with our letter dated
September 30, 2015. We also request that you provide before and after pictures detailing the results you described Any
salon receipts or hairdresser statements should include complete names and
phone numbers for verification purposes, and the salon should also state the products and
procedures used. Please be assured your claim will be fully and fairly
evaluated once we receive the requested documentation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** This was not required of me from CServiceThey promised the cardI donated the product to *** ***P & G are reniging on theyre agreementIf they hadtold me to save the bottles I would have !

We’re very sorry you were disappointed with your recent experience involving an Oral-B power toothbrush and its promotional rebate offer, as well as the response you received when contacting usWe strive to provide excellent service to all our consumers, and we appreciate your letting us know this
happenedWe shared your report with the appropriate people within our company We’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message about your Oral-B rebate Again, we’re sorry you had this experience and regret any inconvenience this has caused youPlease know we value your loyalty to Oral-B, and we always welcome your feedback about our brand(s) Thanks again for reaching out and allowing us to address your concerns

Thank you for your interest in CoverGirlCoverGirl is now owned by *** ***. We’re sorry we cannot redirect your e-mail. We kindly ask you to contact *** ***via their website --*** -- and they will respond to your query within working days

Your longtime loyalty to our brands means a great deal to us. Since you enjoy shopping with coupons, we understand your frustration that you weren’t able to print the coupons you found on our website and hope you’ll accept our sincere apology for the inconvenience you experienced.
Coupons are available for some P&G brands through our partner, coupons.com when you visit our P&G Everyday websiteIf you’ve never printed coupons before you’ll need to install the Coupon Printer application - the Coupon Printer only needs to be installed once. Directions and help can be found on coupons.com at http://www.coupons.com/couponweb/help/print/install.html We’re also sorry that you didn’t find the coupon to save $off products that was advertised in the May Brandsaver when you visited pgeveryday. Offers advertised in the insert are available for a limited time only, so you may have visited our site after the offer ended. We’d love to try to make this up to you, so we’re sending coupons that we hope you’ll enjoy using on future shopping trips. Please allow 2-weeks for delivery by postal mail. Thanks for getting in touch with us. We appreciate your thoughtful feedback about our online offers and want to assure you that your comments have been shared with the appropriate people within our company. We value your loyalty and welcome the opportunity to be of assistance to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Downy refused to help me fix my situation and told me their product only had a one year shelf life -- which is not indicated anywhere on the container
Regards,
*** ***